Soft skills -talk to a userabout theirweekendplansPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueMake a callto an officein PhoenixArizonaVerified thequantity/dayssupply for thescript with thepharmacySent a requestfor help withupdatedpharmacypreferencesGot adeterminationvia the IVRMake agroupedcall of 4+keysDOUBLE POWERHOUR - give yourcell phone to yoursupervisor for 2hours and focuson the queueUsephoneticalphabetduring a callBLOCKED- you'vebeen thirdpartiedMake a callto an officein yourhometownAsk yoursupervisorfor helpon a keyAsked anOSL for inpersonhelpMark thenext stepas 'callplan'Readthe styleguideMake a callto an officein ColumbusOhioLong holdtime - made acall with ahold time of10+ minutesTalked to auser with thesame nameas youReleased PA asdenied with denialdates, case ID,denial reason andappeal informationPatientlast namebeginningwith 'Z'Made acall toAlaska orHawaiiArchive akey astherapychangedEducate theuser on whoCoverMyMedsisArchived keyas approvedwith approvaldates andcase IDArchiveda key as'PA notneeded'Called aprescriber whoslast name wasmore than 8lettersleave aperfectcall noteSend arequest forhelp forbeing thirdpartiedSoft skills -talk to a userabout theirweekendplansPOWER HOUR- give your cellphone to yoursupervisor for 1hour and focuson the queueMake a callto an officein PhoenixArizonaVerified thequantity/dayssupply for thescript with thepharmacySent a requestfor help withupdatedpharmacypreferencesGot adeterminationvia the IVRMake agroupedcall of 4+keysDOUBLE POWERHOUR - give yourcell phone to yoursupervisor for 2hours and focuson the queueUsephoneticalphabetduring a callBLOCKED- you'vebeen thirdpartiedMake a callto an officein yourhometownAsk yoursupervisorfor helpon a keyAsked anOSL for inpersonhelpMark thenext stepas 'callplan'Readthe styleguideMake a callto an officein ColumbusOhioLong holdtime - made acall with ahold time of10+ minutesTalked to auser with thesame nameas youReleased PA asdenied with denialdates, case ID,denial reason andappeal informationPatientlast namebeginningwith 'Z'Made acall toAlaska orHawaiiArchive akey astherapychangedEducate theuser on whoCoverMyMedsisArchived keyas approvedwith approvaldates andcase IDArchiveda key as'PA notneeded'Called aprescriber whoslast name wasmore than 8lettersleave aperfectcall noteSend arequest forhelp forbeing thirdpartied

Hub Jr Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. Soft skills - talk to a user about their weekend plans
  2. POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
  3. Make a call to an office in Phoenix Arizona
  4. Verified the quantity/days supply for the script with the pharmacy
  5. Sent a request for help with updated pharmacy preferences
  6. Got a determination via the IVR
  7. Make a grouped call of 4+ keys
  8. DOUBLE POWER HOUR - give your cell phone to your supervisor for 2 hours and focus on the queue
  9. Use phonetic alphabet during a call
  10. BLOCKED - you've been third partied
  11. Make a call to an office in your hometown
  12. Ask your supervisor for help on a key
  13. Asked an OSL for in person help
  14. Mark the next step as 'call plan'
  15. Read the style guide
  16. Make a call to an office in Columbus Ohio
  17. Long hold time - made a call with a hold time of 10+ minutes
  18. Talked to a user with the same name as you
  19. Released PA as denied with denial dates, case ID, denial reason and appeal information
  20. Patient last name beginning with 'Z'
  21. Made a call to Alaska or Hawaii
  22. Archive a key as therapy changed
  23. Educate the user on who CoverMyMeds is
  24. Archived key as approved with approval dates and case ID
  25. Archived a key as 'PA not needed'
  26. Called a prescriber whos last name was more than 8 letters
  27. leave a perfect call note
  28. Send a request for help for being third partied