(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Ask your supervisor for help on a key
Use phonetic alphabet during a call
Educate the user on who CoverMyMeds is
leave a perfect call note
Make a call to an office in Phoenix Arizona
Make a grouped call of 4+ keys
Called a prescriber whos last name was more than 8 letters
Made a call to Alaska or Hawaii
Got a determination via the IVR
Verified the quantity/days supply for the script with the pharmacy
Archive a key as therapy changed
Archived a key as 'PA not needed'
BLOCKED - you've been third partied
Sent a request for help with updated pharmacy preferences
DOUBLE POWER HOUR - give your cell phone to your supervisor for 2 hours and focus on the queue
Make a call to an office in your hometown
Mark the next step as 'call plan'
Talked to a user with the same name as you
Send a request for help for being third partied
Long hold time - made a call with a hold time of 10+ minutes
Asked an OSL for in person help
Archived key as approved with approval dates and case ID
Read the style guide
Soft skills - talk to a user about their weekend plans
Patient last name beginning with 'Z'
Released PA as denied with denial dates, case ID, denial reason and appeal information
POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
