(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got a determination via the IVR
Mark the next step as 'call plan'
Long hold time - made a call with a hold time of 10+ minutes
Called a prescriber whos last name was more than 8 letters
Sent a request for help with updated pharmacy preferences
Send a request for help for being third partied
Made a call to Alaska or Hawaii
DOUBLE POWER HOUR - give your cell phone to your supervisor for 2 hours and focus on the queue
Archive a key as therapy changed
Educate the user on who CoverMyMeds is
Read the style guide
Ask your supervisor for help on a key
Make a grouped call of 4+ keys
Talked to a user with the same name as you
BLOCKED - you've been third partied
Use phonetic alphabet during a call
Archived a key as 'PA not needed'
Make a call to an office in your hometown
Make a call to an office in Phoenix Arizona
Released PA as denied with denial dates, case ID, denial reason and appeal information
Make a call to an office in Columbus Ohio
POWER HOUR - give your cell phone to your supervisor for 1 hour and focus on the queue
Patient last name beginning with 'Z'
Soft skills - talk to a user about their weekend plans
leave a perfect call note
Verified the quantity/days supply for the script with the pharmacy
Archived key as approved with approval dates and case ID
