Customerwants to knowappointmentavailabilitybefore givinginfoCalldisconnectsafter HAwarmtransferCustomerrefuses togivespouse'snameService orproduct notoffered afterHA warmtransferCustomerhas youon carbluetoothUnable tounderstandanythingcustomersaysCall tolocal officegoes tovoicemailCustomertalks withoutstopping for >30 secondsAny localofficeanswersphoneCustomerwantspricing overthe phoneCan't findcustomer'sinfoCustomerputs youon holdWife saysI'm thedecisionmakerCursed atafter HAcoldtransferCustomerhas you onspeakerphoneHA introsays productof interest is"unspecified"Call with kidsscreaming inthebackgroundCustomeractuallyanswers afterHA coldtransferCustomersays no wayhomeownercan meet withrepZip codeout ofserviceareaHusbandsays I'm thedecisionmakerCustomergives streetaddresswhen askedfor zip codeCustomerwants rep tocall whenon their wayCustomerdoesn't like60-90minutes forestimateCustomerwants to knowappointmentavailabilitybefore givinginfoCalldisconnectsafter HAwarmtransferCustomerrefuses togivespouse'snameService orproduct notoffered afterHA warmtransferCustomerhas youon carbluetoothUnable tounderstandanythingcustomersaysCall tolocal officegoes tovoicemailCustomertalks withoutstopping for >30 secondsAny localofficeanswersphoneCustomerwantspricing overthe phoneCan't findcustomer'sinfoCustomerputs youon holdWife saysI'm thedecisionmakerCursed atafter HAcoldtransferCustomerhas you onspeakerphoneHA introsays productof interest is"unspecified"Call with kidsscreaming inthebackgroundCustomeractuallyanswers afterHA coldtransferCustomersays no wayhomeownercan meet withrepZip codeout ofserviceareaHusbandsays I'm thedecisionmakerCustomergives streetaddresswhen askedfor zip codeCustomerwants rep tocall whenon their wayCustomerdoesn't like60-90minutes forestimate

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants to know appointment availability before giving info
  2. Call disconnects after HA warm transfer
  3. Customer refuses to give spouse's name
  4. Service or product not offered after HA warm transfer
  5. Customer has you on car bluetooth
  6. Unable to understand anything customer says
  7. Call to local office goes to voicemail
  8. Customer talks without stopping for > 30 seconds
  9. Any local office answers phone
  10. Customer wants pricing over the phone
  11. Can't find customer's info
  12. Customer puts you on hold
  13. Wife says I'm the decision maker
  14. Cursed at after HA cold transfer
  15. Customer has you on speaker phone
  16. HA intro says product of interest is "unspecified"
  17. Call with kids screaming in the background
  18. Customer actually answers after HA cold transfer
  19. Customer says no way homeowner can meet with rep
  20. Zip code out of service area
  21. Husband says I'm the decision maker
  22. Customer gives street address when asked for zip code
  23. Customer wants rep to call when on their way
  24. Customer doesn't like 60-90 minutes for estimate