This bingo card has a free space and 24 words: Customer wants pricing over the phone, Unable to understand anything customer says, Cursed at after HA cold transfer, Customer puts you on hold, Zip code out of service area, HA intro says product of interest is "unspecified", Customer actually answers after HA cold transfer, Customer refuses to give spouse's name, Call disconnects after HA warm transfer, Customer talks without stopping for > 30 seconds, Customer has you on speaker phone, Call to local office goes to voicemail, Call with kids screaming in the background, Customer gives street address when asked for zip code, Husband says I'm the decision maker, Can't find customer's info, Wife says I'm the decision maker, Service or product not offered after HA warm transfer, Customer has you on car bluetooth, Customer wants rep to call when on their way, Customer wants to know appointment availability before giving info, Any local office answers phone, Customer doesn't like 60-90 minutes for estimate and Customer says no way homeowner can meet with rep.
Sales Call Quality Bingo | Sales Call Quality Bingo | Box Office Bingo | PCNA Customer Service Week 2015 | FMLA Customer-Centricity Bingo
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