Delivereda "no" withalternativeoptionDiscovereda needmember didnot realizeActivelistening tosolvememberconcernDiscovermembersfavoritehobbyUsedmembersname 3times inconversationRespondedafterlisteningHelpedwithonlinebankingHelpedmemberstartsavingGreetmemberswhen theyenterOffermembers inlobby waitingcoffee orwaterInviting bodylanguagewhen callingnext memberHelp ateammemberMademembersmileLearnedfrom upsetmemberexperienceTinyGigglesCustomgreeting,smile notjust nextFind out 3membersfinancialgoalsFind outmembersweekendplansRecognized amember youdid not helpand spoke tothemBuiltrelationshipwith newmemberFound away tosay "YES"“What elsecan I helpyou withtoday?”Thankmember foryears ofmembershipDid 7E-receiptsInvestmentreferralHelpedmemberat ATMFound outsomeone'sdog'sname“Thankyou forwaiting”Do not havesideconversationwhen helpingmemberDelivereda "no" withalternativeoptionDiscovereda needmember didnot realizeActivelistening tosolvememberconcernDiscovermembersfavoritehobbyUsedmembersname 3times inconversationRespondedafterlisteningHelpedwithonlinebankingHelpedmemberstartsavingGreetmemberswhen theyenterOffermembers inlobby waitingcoffee orwaterInviting bodylanguagewhen callingnext memberHelp ateammemberMademembersmileLearnedfrom upsetmemberexperienceTinyGigglesCustomgreeting,smile notjust nextFind out 3membersfinancialgoalsFind outmembersweekendplansRecognized amember youdid not helpand spoke tothemBuiltrelationshipwith newmemberFound away tosay "YES"“What elsecan I helpyou withtoday?”Thankmember foryears ofmembershipDid 7E-receiptsInvestmentreferralHelpedmemberat ATMFound outsomeone'sdog'sname“Thankyou forwaiting”Do not havesideconversationwhen helpingmember

Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
G
5
N
6
G
7
N
8
I
9
O
10
O
11
O
12
O
13
B
14
O
15
I
16
G
17
I
18
B
19
O
20
I
21
N
22
G
23
G
24
G
25
B
26
I
27
N
28
B
29
B
  1. I-Delivered a "no" with alternative option
  2. B-Discovered a need member did not realize
  3. N-Active listening to solve member concern
  4. G-Discover members favorite hobby
  5. N-Used members name 3 times in conversation
  6. G-Responded after listening
  7. N-Helped with online banking
  8. I-Helped member start saving
  9. O-Greet members when they enter
  10. O-Offer members in lobby waiting coffee or water
  11. O-Inviting body language when calling next member
  12. O-Help a team member
  13. B-Made member smile
  14. O-Learned from upset member experience
  15. I-Tiny Giggles
  16. G-Custom greeting, smile not just next
  17. I-Find out 3 members financial goals
  18. B-Find out members weekend plans
  19. O-Recognized a member you did not help and spoke to them
  20. I-Built relationship with new member
  21. N-Found a way to say "YES"
  22. G-“What else can I help you with today?”
  23. G-Thank member for years of membership
  24. G-Did 7 E-receipts
  25. B-Investment referral
  26. I-Helped member at ATM
  27. N-Found out someone's dog's name
  28. B-“Thank you for waiting”
  29. B-Do not have side conversation when helping member