Activelistening tosolvememberconcern“What elsecan I helpyou withtoday?”Do not havesideconversationwhen helpingmemberHelpedwithonlinebankingHelpedmemberat ATMTinyGigglesOffermembers inlobby waitingcoffee orwaterMademembersmileRespondedafterlisteningFound outsomeone'sdog'snameDelivereda "no" withalternativeoptionDid 7E-receiptsFind outmembersweekendplansThankmember foryears ofmembershipInviting bodylanguagewhen callingnext memberLearnedfrom upsetmemberexperienceCustomgreeting,smile notjust nextBuiltrelationshipwith newmemberUsedmembersname 3times inconversationFound away tosay "YES"Help ateammemberDiscovermembersfavoritehobbyInvestmentreferralDiscovereda needmember didnot realizeGreetmemberswhen theyenterFind out 3membersfinancialgoalsHelpedmemberstartsavingRecognized amember youdid not helpand spoke tothem“Thankyou forwaiting”Activelistening tosolvememberconcern“What elsecan I helpyou withtoday?”Do not havesideconversationwhen helpingmemberHelpedwithonlinebankingHelpedmemberat ATMTinyGigglesOffermembers inlobby waitingcoffee orwaterMademembersmileRespondedafterlisteningFound outsomeone'sdog'snameDelivereda "no" withalternativeoptionDid 7E-receiptsFind outmembersweekendplansThankmember foryears ofmembershipInviting bodylanguagewhen callingnext memberLearnedfrom upsetmemberexperienceCustomgreeting,smile notjust nextBuiltrelationshipwith newmemberUsedmembersname 3times inconversationFound away tosay "YES"Help ateammemberDiscovermembersfavoritehobbyInvestmentreferralDiscovereda needmember didnot realizeGreetmemberswhen theyenterFind out 3membersfinancialgoalsHelpedmemberstartsavingRecognized amember youdid not helpand spoke tothem“Thankyou forwaiting”

Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
N
5
I
6
I
7
O
8
B
9
G
10
N
11
I
12
G
13
B
14
G
15
O
16
O
17
G
18
I
19
N
20
N
21
O
22
G
23
B
24
B
25
O
26
I
27
I
28
O
29
B
  1. N-Active listening to solve member concern
  2. G-“What else can I help you with today?”
  3. B-Do not have side conversation when helping member
  4. N-Helped with online banking
  5. I-Helped member at ATM
  6. I-Tiny Giggles
  7. O-Offer members in lobby waiting coffee or water
  8. B-Made member smile
  9. G-Responded after listening
  10. N-Found out someone's dog's name
  11. I-Delivered a "no" with alternative option
  12. G-Did 7 E-receipts
  13. B-Find out members weekend plans
  14. G-Thank member for years of membership
  15. O-Inviting body language when calling next member
  16. O-Learned from upset member experience
  17. G-Custom greeting, smile not just next
  18. I-Built relationship with new member
  19. N-Used members name 3 times in conversation
  20. N-Found a way to say "YES"
  21. O-Help a team member
  22. G-Discover members favorite hobby
  23. B-Investment referral
  24. B-Discovered a need member did not realize
  25. O-Greet members when they enter
  26. I-Find out 3 members financial goals
  27. I-Helped member start saving
  28. O-Recognized a member you did not help and spoke to them
  29. B-“Thank you for waiting”