(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Built relationship with new member
G-Discover members favorite hobby
G-Responded after listening
N-Helped with online banking
N-Found out someone's dog's name
G-“What else can I help you with today?”
O-Learned from upset member experience
O-Inviting body language when calling next member
B-Discovered a need member did not realize
O-Greet members when they enter
O-Recognized a member you did not help and spoke to them
I-Tiny Giggles
B-Investment referral
G-Thank member for years of membership
N-Used members name 3 times in conversation
I-Find out 3 members financial goals
I-Helped member at ATM
N-Active listening to solve member concern
G-Custom greeting, smile not just next
I-Delivered a "no" with alternative option
O-Offer members in lobby waiting coffee or water
I-Helped member start saving
B-Do not have side conversation when helping member