DiscovermembersfavoritehobbyInviting bodylanguagewhen callingnext member“Thankyou forwaiting”“What elsecan I helpyou withtoday?”Thankmember foryears ofmembershipCustomgreeting,smile notjust nextRecognized amember youdid not helpand spoke tothemTinyGigglesOffermembers inlobby waitingcoffee orwaterBuiltrelationshipwith newmemberHelp ateammemberHelpedmemberstartsavingFind outmembersweekendplansHelpedmemberat ATMHelpedwithonlinebankingLearnedfrom upsetmemberexperienceRespondedafterlisteningFound outsomeone'sdog'snameUsedmembersname 3times inconversationActivelistening tosolvememberconcernMademembersmileDelivereda "no" withalternativeoptionDo not havesideconversationwhen helpingmemberDiscovereda needmember didnot realizeInvestmentreferralDid 7E-receiptsGreetmemberswhen theyenterFound away tosay "YES"Find out 3membersfinancialgoalsDiscovermembersfavoritehobbyInviting bodylanguagewhen callingnext member“Thankyou forwaiting”“What elsecan I helpyou withtoday?”Thankmember foryears ofmembershipCustomgreeting,smile notjust nextRecognized amember youdid not helpand spoke tothemTinyGigglesOffermembers inlobby waitingcoffee orwaterBuiltrelationshipwith newmemberHelp ateammemberHelpedmemberstartsavingFind outmembersweekendplansHelpedmemberat ATMHelpedwithonlinebankingLearnedfrom upsetmemberexperienceRespondedafterlisteningFound outsomeone'sdog'snameUsedmembersname 3times inconversationActivelistening tosolvememberconcernMademembersmileDelivereda "no" withalternativeoptionDo not havesideconversationwhen helpingmemberDiscovereda needmember didnot realizeInvestmentreferralDid 7E-receiptsGreetmemberswhen theyenterFound away tosay "YES"Find out 3membersfinancialgoals

Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
G
6
G
7
O
8
I
9
O
10
I
11
O
12
I
13
B
14
I
15
N
16
O
17
G
18
N
19
N
20
N
21
B
22
I
23
B
24
B
25
B
26
G
27
O
28
N
29
I
  1. G-Discover members favorite hobby
  2. O-Inviting body language when calling next member
  3. B-“Thank you for waiting”
  4. G-“What else can I help you with today?”
  5. G-Thank member for years of membership
  6. G-Custom greeting, smile not just next
  7. O-Recognized a member you did not help and spoke to them
  8. I-Tiny Giggles
  9. O-Offer members in lobby waiting coffee or water
  10. I-Built relationship with new member
  11. O-Help a team member
  12. I-Helped member start saving
  13. B-Find out members weekend plans
  14. I-Helped member at ATM
  15. N-Helped with online banking
  16. O-Learned from upset member experience
  17. G-Responded after listening
  18. N-Found out someone's dog's name
  19. N-Used members name 3 times in conversation
  20. N-Active listening to solve member concern
  21. B-Made member smile
  22. I-Delivered a "no" with alternative option
  23. B-Do not have side conversation when helping member
  24. B-Discovered a need member did not realize
  25. B-Investment referral
  26. G-Did 7 E-receipts
  27. O-Greet members when they enter
  28. N-Found a way to say "YES"
  29. I-Find out 3 members financial goals