Custom greeting, smile not just next Do not have side conversation when helping member Inviting body language when calling next member Investment referral Recognized a member you did not help and spoke to them Found a way to say "YES" Find out 3 members financial goals Greet members when they enter Help a team member Thank member for years of membership “Thank you for waiting” Offer members in lobby waiting coffee or water Built relationship with new member Used members name 3 times in conversation Helped with online banking “What else can I help you with today?” Find out members weekend plans Learned from upset member experience Made member smile Helped member at ATM Discover members favorite hobby Helped member start saving Active listening to solve member concern Responded after listening Tiny Giggles Delivered a "no" with alternative option Found out someone's dog's name Did 7 E- receipts Discovered a need member did not realize Custom greeting, smile not just next Do not have side conversation when helping member Inviting body language when calling next member Investment referral Recognized a member you did not help and spoke to them Found a way to say "YES" Find out 3 members financial goals Greet members when they enter Help a team member Thank member for years of membership “Thank you for waiting” Offer members in lobby waiting coffee or water Built relationship with new member Used members name 3 times in conversation Helped with online banking “What else can I help you with today?” Find out members weekend plans Learned from upset member experience Made member smile Helped member at ATM Discover members favorite hobby Helped member start saving Active listening to solve member concern Responded after listening Tiny Giggles Delivered a "no" with alternative option Found out someone's dog's name Did 7 E- receipts Discovered a need member did not realize
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Custom greeting, smile not just next
B-Do not have side conversation when helping member
O-Inviting body language when calling next member
B-Investment referral
O-Recognized a member you did not help and spoke to them
N-Found a way to say "YES"
I-Find out 3 members financial goals
O-Greet members when they enter
O-Help a team member
G-Thank member for years of membership
B-“Thank you for waiting”
O-Offer members in lobby waiting coffee or water
I-Built relationship with new member
N-Used members name 3 times in conversation
N-Helped with online banking
G-“What else can I help you with today?”
B-Find out members weekend plans
O-Learned from upset member experience
B-Made member smile
I-Helped member at ATM
G-Discover members favorite hobby
I-Helped member start saving
N-Active listening to solve member concern
G-Responded after listening
I-Tiny Giggles
I-Delivered a "no" with alternative option
N-Found out someone's dog's name
G-Did 7 E-receipts
B-Discovered a need member did not realize