Learnedfrom upsetmemberexperienceActivelistening tosolvememberconcernDelivereda "no" withalternativeoptionDiscovereda needmember didnot realizeHelpedmemberstartsavingUsedmembersname 3times inconversationMademembersmileDid 7E-receiptsFind out 3membersfinancialgoalsCustomgreeting,smile notjust nextRecognized amember youdid not helpand spoke tothemHelpedmemberat ATMFind outmembersweekendplansGreetmemberswhen theyenterFound outsomeone'sdog'snameHelp ateammember“What elsecan I helpyou withtoday?”Do not havesideconversationwhen helpingmemberFound away tosay "YES"DiscovermembersfavoritehobbyInvestmentreferralInviting bodylanguagewhen callingnext memberThankmember foryears ofmembershipBuiltrelationshipwith newmemberHelpedwithonlinebanking“Thankyou forwaiting”TinyGigglesRespondedafterlisteningOffermembers inlobby waitingcoffee orwaterLearnedfrom upsetmemberexperienceActivelistening tosolvememberconcernDelivereda "no" withalternativeoptionDiscovereda needmember didnot realizeHelpedmemberstartsavingUsedmembersname 3times inconversationMademembersmileDid 7E-receiptsFind out 3membersfinancialgoalsCustomgreeting,smile notjust nextRecognized amember youdid not helpand spoke tothemHelpedmemberat ATMFind outmembersweekendplansGreetmemberswhen theyenterFound outsomeone'sdog'snameHelp ateammember“What elsecan I helpyou withtoday?”Do not havesideconversationwhen helpingmemberFound away tosay "YES"DiscovermembersfavoritehobbyInvestmentreferralInviting bodylanguagewhen callingnext memberThankmember foryears ofmembershipBuiltrelationshipwith newmemberHelpedwithonlinebanking“Thankyou forwaiting”TinyGigglesRespondedafterlisteningOffermembers inlobby waitingcoffee orwater

Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
B
5
I
6
N
7
B
8
G
9
I
10
G
11
O
12
I
13
B
14
O
15
N
16
O
17
G
18
B
19
N
20
G
21
B
22
O
23
G
24
I
25
N
26
B
27
I
28
G
29
O
  1. O-Learned from upset member experience
  2. N-Active listening to solve member concern
  3. I-Delivered a "no" with alternative option
  4. B-Discovered a need member did not realize
  5. I-Helped member start saving
  6. N-Used members name 3 times in conversation
  7. B-Made member smile
  8. G-Did 7 E-receipts
  9. I-Find out 3 members financial goals
  10. G-Custom greeting, smile not just next
  11. O-Recognized a member you did not help and spoke to them
  12. I-Helped member at ATM
  13. B-Find out members weekend plans
  14. O-Greet members when they enter
  15. N-Found out someone's dog's name
  16. O-Help a team member
  17. G-“What else can I help you with today?”
  18. B-Do not have side conversation when helping member
  19. N-Found a way to say "YES"
  20. G-Discover members favorite hobby
  21. B-Investment referral
  22. O-Inviting body language when calling next member
  23. G-Thank member for years of membership
  24. I-Built relationship with new member
  25. N-Helped with online banking
  26. B-“Thank you for waiting”
  27. I-Tiny Giggles
  28. G-Responded after listening
  29. O-Offer members in lobby waiting coffee or water