Delivereda "no" withalternativeoptionDiscovermembersfavoritehobbyDiscovereda needmember didnot realizeFound away tosay "YES"Find out 3membersfinancialgoalsOffermembers inlobby waitingcoffee orwaterDo not havesideconversationwhen helpingmemberDid 7E-receiptsActivelistening tosolvememberconcernBuiltrelationshipwith newmemberTinyGigglesInviting bodylanguagewhen callingnext memberHelpedwithonlinebankingCustomgreeting,smile notjust nextFound outsomeone'sdog'snameHelpedmemberstartsavingFind outmembersweekendplansGreetmemberswhen theyenterUsedmembersname 3times inconversationRecognized amember youdid not helpand spoke tothemMademembersmileLearnedfrom upsetmemberexperience“Thankyou forwaiting”Thankmember foryears ofmembershipHelpedmemberat ATMInvestmentreferralHelp ateammember“What elsecan I helpyou withtoday?”RespondedafterlisteningDelivereda "no" withalternativeoptionDiscovermembersfavoritehobbyDiscovereda needmember didnot realizeFound away tosay "YES"Find out 3membersfinancialgoalsOffermembers inlobby waitingcoffee orwaterDo not havesideconversationwhen helpingmemberDid 7E-receiptsActivelistening tosolvememberconcernBuiltrelationshipwith newmemberTinyGigglesInviting bodylanguagewhen callingnext memberHelpedwithonlinebankingCustomgreeting,smile notjust nextFound outsomeone'sdog'snameHelpedmemberstartsavingFind outmembersweekendplansGreetmemberswhen theyenterUsedmembersname 3times inconversationRecognized amember youdid not helpand spoke tothemMademembersmileLearnedfrom upsetmemberexperience“Thankyou forwaiting”Thankmember foryears ofmembershipHelpedmemberat ATMInvestmentreferralHelp ateammember“What elsecan I helpyou withtoday?”Respondedafterlistening

Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
N
5
I
6
O
7
B
8
G
9
N
10
I
11
I
12
O
13
N
14
G
15
N
16
I
17
B
18
O
19
N
20
O
21
B
22
O
23
B
24
G
25
I
26
B
27
O
28
G
29
G
  1. I-Delivered a "no" with alternative option
  2. G-Discover members favorite hobby
  3. B-Discovered a need member did not realize
  4. N-Found a way to say "YES"
  5. I-Find out 3 members financial goals
  6. O-Offer members in lobby waiting coffee or water
  7. B-Do not have side conversation when helping member
  8. G-Did 7 E-receipts
  9. N-Active listening to solve member concern
  10. I-Built relationship with new member
  11. I-Tiny Giggles
  12. O-Inviting body language when calling next member
  13. N-Helped with online banking
  14. G-Custom greeting, smile not just next
  15. N-Found out someone's dog's name
  16. I-Helped member start saving
  17. B-Find out members weekend plans
  18. O-Greet members when they enter
  19. N-Used members name 3 times in conversation
  20. O-Recognized a member you did not help and spoke to them
  21. B-Made member smile
  22. O-Learned from upset member experience
  23. B-“Thank you for waiting”
  24. G-Thank member for years of membership
  25. I-Helped member at ATM
  26. B-Investment referral
  27. O-Help a team member
  28. G-“What else can I help you with today?”
  29. G-Responded after listening