Used anErrorReportWrong ornoMedicaidID#Listenedto a lifestoryWhat is therate fortransportation?Caller isa newproviderHow do Iset updirectdeposit?What isthe HPCrate?Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Transferto ITTook 5calls!Caller hasno paythis week:(Took10calls!You'phoneda friend'Can you extendthe billingdeadline?(No- billingends weds at12 noon)EVV(electronicvisits)transfer toLaurelHow do Ifix error22/25?(call CB)How mucham Igetting paidthis week?EmailedKelly orJhamerraEmailedKevinWrongcode inbilling :(473/169eligibilityerrorCallerdidn't billthis week"Billing ispicked up onWednesday""Youmade myday!"Used anErrorReportWrong ornoMedicaidID#Listenedto a lifestoryWhat is therate fortransportation?Caller isa newproviderHow do Iset updirectdeposit?What isthe HPCrate?Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Transferto ITTook 5calls!Caller hasno paythis week:(Took10calls!You'phoneda friend'Can you extendthe billingdeadline?(No- billingends weds at12 noon)EVV(electronicvisits)transfer toLaurelHow do Ifix error22/25?(call CB)How mucham Igetting paidthis week?EmailedKelly orJhamerraEmailedKevinWrongcode inbilling :(473/169eligibilityerrorCallerdidn't billthis week"Billing ispicked up onWednesday""Youmade myday!"

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an Error Report
  2. Wrong or no Medicaid ID#
  3. Listened to a life story
  4. What is the rate for transportation?
  5. Caller is a new provider
  6. How do I set up direct deposit?
  7. What is the HPC rate?
  8. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  9. Transfer to IT
  10. Took 5 calls!
  11. Caller has no pay this week :(
  12. Took 10 calls!
  13. You 'phoned a friend'
  14. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  15. EVV (electronic visits) transfer to Laurel
  16. How do I fix error 22/25? (call CB)
  17. How much am I getting paid this week?
  18. Emailed Kelly or Jhamerra
  19. Emailed Kevin
  20. Wrong code in billing :(
  21. 473/169 eligibility error
  22. Caller didn't bill this week
  23. "Billing is picked up on Wednesday"
  24. "You made my day!"