EmailedKevinTook 5calls!Can you extendthe billingdeadline?(No- billingends weds at12 noon)Wrongcode inbilling :(How do Ifix error22/25?(call CB)EVV(electronicvisits)transfer toLaurelCallerdidn't billthis weekWhat isthe HPCrate?Took10calls!You'phoneda friend'Caller isa newproviderEmailedKelly orJhamerraCaller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Wrong ornoMedicaidID#"Billing ispicked up onWednesday"How mucham Igetting paidthis week?Caller hasno paythis week:(How do Iset updirectdeposit?Transferto ITUsed anErrorReportWhat is therate fortransportation?473/169eligibilityerrorListenedto a lifestory"Youmade myday!"EmailedKevinTook 5calls!Can you extendthe billingdeadline?(No- billingends weds at12 noon)Wrongcode inbilling :(How do Ifix error22/25?(call CB)EVV(electronicvisits)transfer toLaurelCallerdidn't billthis weekWhat isthe HPCrate?Took10calls!You'phoneda friend'Caller isa newproviderEmailedKelly orJhamerraCaller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Wrong ornoMedicaidID#"Billing ispicked up onWednesday"How mucham Igetting paidthis week?Caller hasno paythis week:(How do Iset updirectdeposit?Transferto ITUsed anErrorReportWhat is therate fortransportation?473/169eligibilityerrorListenedto a lifestory"Youmade myday!"

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed Kevin
  2. Took 5 calls!
  3. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  4. Wrong code in billing :(
  5. How do I fix error 22/25? (call CB)
  6. EVV (electronic visits) transfer to Laurel
  7. Caller didn't bill this week
  8. What is the HPC rate?
  9. Took 10 calls!
  10. You 'phoned a friend'
  11. Caller is a new provider
  12. Emailed Kelly or Jhamerra
  13. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  14. Wrong or no Medicaid ID#
  15. "Billing is picked up on Wednesday"
  16. How much am I getting paid this week?
  17. Caller has no pay this week :(
  18. How do I set up direct deposit?
  19. Transfer to IT
  20. Used an Error Report
  21. What is the rate for transportation?
  22. 473/169 eligibility error
  23. Listened to a life story
  24. "You made my day!"