Caller isa newproviderHow do Iset updirectdeposit?EmailedKevin"Youmade myday!"How do Ifix error22/25?(call CB)Callerdidn't billthis weekTook10calls!"Billing ispicked up onWednesday"Used anErrorReportTook 5calls!473/169eligibilityerrorEmailedKelly orJhamerraHow mucham Igetting paidthis week?What isthe HPCrate?Transferto ITCaller hasno paythis week:(Listenedto a lifestoryYou'phoneda friend'Can you extendthe billingdeadline?(No- billingends weds at12 noon)What is therate fortransportation?Wrong ornoMedicaidID#Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)EVV(electronicvisits)transfer toLaurelWrongcode inbilling :(Caller isa newproviderHow do Iset updirectdeposit?EmailedKevin"Youmade myday!"How do Ifix error22/25?(call CB)Callerdidn't billthis weekTook10calls!"Billing ispicked up onWednesday"Used anErrorReportTook 5calls!473/169eligibilityerrorEmailedKelly orJhamerraHow mucham Igetting paidthis week?What isthe HPCrate?Transferto ITCaller hasno paythis week:(Listenedto a lifestoryYou'phoneda friend'Can you extendthe billingdeadline?(No- billingends weds at12 noon)What is therate fortransportation?Wrong ornoMedicaidID#Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)EVV(electronicvisits)transfer toLaurelWrongcode inbilling :(

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is a new provider
  2. How do I set up direct deposit?
  3. Emailed Kevin
  4. "You made my day!"
  5. How do I fix error 22/25? (call CB)
  6. Caller didn't bill this week
  7. Took 10 calls!
  8. "Billing is picked up on Wednesday"
  9. Used an Error Report
  10. Took 5 calls!
  11. 473/169 eligibility error
  12. Emailed Kelly or Jhamerra
  13. How much am I getting paid this week?
  14. What is the HPC rate?
  15. Transfer to IT
  16. Caller has no pay this week :(
  17. Listened to a life story
  18. You 'phoned a friend'
  19. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  20. What is the rate for transportation?
  21. Wrong or no Medicaid ID#
  22. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  23. EVV (electronic visits) transfer to Laurel
  24. Wrong code in billing :(