What isthe HPCrate?Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Transferto ITWrong ornoMedicaidID#Can you extendthe billingdeadline?(No- billingends weds at12 noon)Callerdidn't billthis weekHow mucham Igetting paidthis week?What is therate fortransportation?How do Iset updirectdeposit?Wrongcode inbilling :(How do Ifix error22/25?(call CB)EVV(electronicvisits)transfer toLaurelTook 5calls!473/169eligibilityerrorCaller hasno paythis week:(Used anErrorReport"Youmade myday!"Listenedto a lifestoryYou'phoneda friend'"Billing ispicked up onWednesday"EmailedKelly orJhamerraEmailedKevinCaller isa newproviderTook10calls!What isthe HPCrate?Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Transferto ITWrong ornoMedicaidID#Can you extendthe billingdeadline?(No- billingends weds at12 noon)Callerdidn't billthis weekHow mucham Igetting paidthis week?What is therate fortransportation?How do Iset updirectdeposit?Wrongcode inbilling :(How do Ifix error22/25?(call CB)EVV(electronicvisits)transfer toLaurelTook 5calls!473/169eligibilityerrorCaller hasno paythis week:(Used anErrorReport"Youmade myday!"Listenedto a lifestoryYou'phoneda friend'"Billing ispicked up onWednesday"EmailedKelly orJhamerraEmailedKevinCaller isa newproviderTook10calls!

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the HPC rate?
  2. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  3. Transfer to IT
  4. Wrong or no Medicaid ID#
  5. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  6. Caller didn't bill this week
  7. How much am I getting paid this week?
  8. What is the rate for transportation?
  9. How do I set up direct deposit?
  10. Wrong code in billing :(
  11. How do I fix error 22/25? (call CB)
  12. EVV (electronic visits) transfer to Laurel
  13. Took 5 calls!
  14. 473/169 eligibility error
  15. Caller has no pay this week :(
  16. Used an Error Report
  17. "You made my day!"
  18. Listened to a life story
  19. You 'phoned a friend'
  20. "Billing is picked up on Wednesday"
  21. Emailed Kelly or Jhamerra
  22. Emailed Kevin
  23. Caller is a new provider
  24. Took 10 calls!