How do Iset updirectdeposit?473/169eligibilityerrorEVV(electronicvisits)transfer toLaurelCan you extendthe billingdeadline?(No- billingends weds at12 noon)"Youmade myday!"Took 5calls!Used anErrorReport"Billing ispicked up onWednesday"Callerdidn't billthis weekWrongcode inbilling :(What isthe HPCrate?Caller isa newproviderHow do Ifix error22/25?(call CB)Wrong ornoMedicaidID#What is therate fortransportation?Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Took10calls!Listenedto a lifestoryEmailedKevinEmailedKelly orJhamerraYou'phoneda friend'Transferto ITCaller hasno paythis week:(How mucham Igetting paidthis week?How do Iset updirectdeposit?473/169eligibilityerrorEVV(electronicvisits)transfer toLaurelCan you extendthe billingdeadline?(No- billingends weds at12 noon)"Youmade myday!"Took 5calls!Used anErrorReport"Billing ispicked up onWednesday"Callerdidn't billthis weekWrongcode inbilling :(What isthe HPCrate?Caller isa newproviderHow do Ifix error22/25?(call CB)Wrong ornoMedicaidID#What is therate fortransportation?Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Took10calls!Listenedto a lifestoryEmailedKevinEmailedKelly orJhamerraYou'phoneda friend'Transferto ITCaller hasno paythis week:(How mucham Igetting paidthis week?

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How do I set up direct deposit?
  2. 473/169 eligibility error
  3. EVV (electronic visits) transfer to Laurel
  4. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  5. "You made my day!"
  6. Took 5 calls!
  7. Used an Error Report
  8. "Billing is picked up on Wednesday"
  9. Caller didn't bill this week
  10. Wrong code in billing :(
  11. What is the HPC rate?
  12. Caller is a new provider
  13. How do I fix error 22/25? (call CB)
  14. Wrong or no Medicaid ID#
  15. What is the rate for transportation?
  16. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  17. Took 10 calls!
  18. Listened to a life story
  19. Emailed Kevin
  20. Emailed Kelly or Jhamerra
  21. You 'phoned a friend'
  22. Transfer to IT
  23. Caller has no pay this week :(
  24. How much am I getting paid this week?