How do Iset updirectdeposit?"Youmade myday!"Used anErrorReportTransferto ITWhat isthe HPCrate?Listenedto a lifestoryWrong ornoMedicaidID#Caller hasno paythis week:("Billing ispicked up onWednesday"Wrongcode inbilling :(Took 5calls!How mucham Igetting paidthis week?EmailedKevinYou'phoneda friend'Took10calls!EVV(electronicvisits)transfer toLaurel473/169eligibilityerrorWhat is therate fortransportation?Caller isa newproviderHow do Ifix error22/25?(call CB)Callerdidn't billthis weekCan you extendthe billingdeadline?(No- billingends weds at12 noon)EmailedKelly orJhamerraCaller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)How do Iset updirectdeposit?"Youmade myday!"Used anErrorReportTransferto ITWhat isthe HPCrate?Listenedto a lifestoryWrong ornoMedicaidID#Caller hasno paythis week:("Billing ispicked up onWednesday"Wrongcode inbilling :(Took 5calls!How mucham Igetting paidthis week?EmailedKevinYou'phoneda friend'Took10calls!EVV(electronicvisits)transfer toLaurel473/169eligibilityerrorWhat is therate fortransportation?Caller isa newproviderHow do Ifix error22/25?(call CB)Callerdidn't billthis weekCan you extendthe billingdeadline?(No- billingends weds at12 noon)EmailedKelly orJhamerraCaller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How do I set up direct deposit?
  2. "You made my day!"
  3. Used an Error Report
  4. Transfer to IT
  5. What is the HPC rate?
  6. Listened to a life story
  7. Wrong or no Medicaid ID#
  8. Caller has no pay this week :(
  9. "Billing is picked up on Wednesday"
  10. Wrong code in billing :(
  11. Took 5 calls!
  12. How much am I getting paid this week?
  13. Emailed Kevin
  14. You 'phoned a friend'
  15. Took 10 calls!
  16. EVV (electronic visits) transfer to Laurel
  17. 473/169 eligibility error
  18. What is the rate for transportation?
  19. Caller is a new provider
  20. How do I fix error 22/25? (call CB)
  21. Caller didn't bill this week
  22. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  23. Emailed Kelly or Jhamerra
  24. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)