Took 5calls!How mucham Igetting paidthis week?Caller isa newproviderTook10calls!You'phoneda friend'"Billing ispicked up onWednesday"What isthe HPCrate?"Youmade myday!"What is therate fortransportation?EVV(electronicvisits)transfer toLaurelCan you extendthe billingdeadline?(No- billingends weds at12 noon)Wrongcode inbilling :(Listenedto a lifestory473/169eligibilityerrorWrong ornoMedicaidID#How do Ifix error22/25?(call CB)Callerdidn't billthis weekCaller hasno paythis week:(Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)EmailedKevinEmailedKelly orJhamerraHow do Iset updirectdeposit?Used anErrorReportTransferto ITTook 5calls!How mucham Igetting paidthis week?Caller isa newproviderTook10calls!You'phoneda friend'"Billing ispicked up onWednesday"What isthe HPCrate?"Youmade myday!"What is therate fortransportation?EVV(electronicvisits)transfer toLaurelCan you extendthe billingdeadline?(No- billingends weds at12 noon)Wrongcode inbilling :(Listenedto a lifestory473/169eligibilityerrorWrong ornoMedicaidID#How do Ifix error22/25?(call CB)Callerdidn't billthis weekCaller hasno paythis week:(Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)EmailedKevinEmailedKelly orJhamerraHow do Iset updirectdeposit?Used anErrorReportTransferto IT

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took 5 calls!
  2. How much am I getting paid this week?
  3. Caller is a new provider
  4. Took 10 calls!
  5. You 'phoned a friend'
  6. "Billing is picked up on Wednesday"
  7. What is the HPC rate?
  8. "You made my day!"
  9. What is the rate for transportation?
  10. EVV (electronic visits) transfer to Laurel
  11. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  12. Wrong code in billing :(
  13. Listened to a life story
  14. 473/169 eligibility error
  15. Wrong or no Medicaid ID#
  16. How do I fix error 22/25? (call CB)
  17. Caller didn't bill this week
  18. Caller has no pay this week :(
  19. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  20. Emailed Kevin
  21. Emailed Kelly or Jhamerra
  22. How do I set up direct deposit?
  23. Used an Error Report
  24. Transfer to IT