EmailedKelly orJhamerraWhat isthe HPCrate?EVV(electronicvisits)transfer toLaurelEmailedKevinWhat is therate fortransportation?Took 5calls!Transferto ITWrong ornoMedicaidID#You'phoneda friend'How do Iset updirectdeposit?How do Ifix error22/25?(call CB)Callerdidn't billthis weekWrongcode inbilling :(Listenedto a lifestoryCan you extendthe billingdeadline?(No- billingends weds at12 noon)Took10calls!Caller isa newprovider473/169eligibilityerrorCaller hasno paythis week:("Youmade myday!""Billing ispicked up onWednesday"Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)How mucham Igetting paidthis week?Used anErrorReportEmailedKelly orJhamerraWhat isthe HPCrate?EVV(electronicvisits)transfer toLaurelEmailedKevinWhat is therate fortransportation?Took 5calls!Transferto ITWrong ornoMedicaidID#You'phoneda friend'How do Iset updirectdeposit?How do Ifix error22/25?(call CB)Callerdidn't billthis weekWrongcode inbilling :(Listenedto a lifestoryCan you extendthe billingdeadline?(No- billingends weds at12 noon)Took10calls!Caller isa newprovider473/169eligibilityerrorCaller hasno paythis week:("Youmade myday!""Billing ispicked up onWednesday"Caller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)How mucham Igetting paidthis week?Used anErrorReport

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed Kelly or Jhamerra
  2. What is the HPC rate?
  3. EVV (electronic visits) transfer to Laurel
  4. Emailed Kevin
  5. What is the rate for transportation?
  6. Took 5 calls!
  7. Transfer to IT
  8. Wrong or no Medicaid ID#
  9. You 'phoned a friend'
  10. How do I set up direct deposit?
  11. How do I fix error 22/25? (call CB)
  12. Caller didn't bill this week
  13. Wrong code in billing :(
  14. Listened to a life story
  15. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  16. Took 10 calls!
  17. Caller is a new provider
  18. 473/169 eligibility error
  19. Caller has no pay this week :(
  20. "You made my day!"
  21. "Billing is picked up on Wednesday"
  22. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  23. How much am I getting paid this week?
  24. Used an Error Report