"Youmade myday!"EmailedKevinEmailedKelly orJhamerraWhat is therate fortransportation?What isthe HPCrate?Callerdidn't billthis weekTook 5calls!Can you extendthe billingdeadline?(No- billingends weds at12 noon)Transferto IT"Billing ispicked up onWednesday"You'phoneda friend'How do Iset updirectdeposit?Caller hasno paythis week:(Wrong ornoMedicaidID#Took10calls!EVV(electronicvisits)transfer toLaurelWrongcode inbilling :(473/169eligibilityerrorHow mucham Igetting paidthis week?Caller isa newproviderCaller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Listenedto a lifestoryHow do Ifix error22/25?(call CB)Used anErrorReport"Youmade myday!"EmailedKevinEmailedKelly orJhamerraWhat is therate fortransportation?What isthe HPCrate?Callerdidn't billthis weekTook 5calls!Can you extendthe billingdeadline?(No- billingends weds at12 noon)Transferto IT"Billing ispicked up onWednesday"You'phoneda friend'How do Iset updirectdeposit?Caller hasno paythis week:(Wrong ornoMedicaidID#Took10calls!EVV(electronicvisits)transfer toLaurelWrongcode inbilling :(473/169eligibilityerrorHow mucham Igetting paidthis week?Caller isa newproviderCaller reportsnot being ableto payrent/mortgage(get Jhamerraor Laurel)Listenedto a lifestoryHow do Ifix error22/25?(call CB)Used anErrorReport

MDA Support Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You made my day!"
  2. Emailed Kevin
  3. Emailed Kelly or Jhamerra
  4. What is the rate for transportation?
  5. What is the HPC rate?
  6. Caller didn't bill this week
  7. Took 5 calls!
  8. Can you extend the billing deadline? (No- billing ends weds at 12 noon)
  9. Transfer to IT
  10. "Billing is picked up on Wednesday"
  11. You 'phoned a friend'
  12. How do I set up direct deposit?
  13. Caller has no pay this week :(
  14. Wrong or no Medicaid ID#
  15. Took 10 calls!
  16. EVV (electronic visits) transfer to Laurel
  17. Wrong code in billing :(
  18. 473/169 eligibility error
  19. How much am I getting paid this week?
  20. Caller is a new provider
  21. Caller reports not being able to pay rent/mortgage (get Jhamerra or Laurel)
  22. Listened to a life story
  23. How do I fix error 22/25? (call CB)
  24. Used an Error Report