(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"This other IT agent did it last time, why can't you?"
"Can this be escalated?"/Complains about SLA time
User sends an emoticon/emoji
ServiceNow wipes a call/INC record
It's been 15 minutes and you still don't know what the issue is
CompuCom tech calls us instead of 1.5
Status update on a SD that was submitted today
Misidentifies hardware
User ignoring the upfront about an outage
User wants a Sev1 escalated
"I need this to do my job."
Snarky user
100 calls holding
User starts yelling/being unreasonably upset
Call/Chat abandoned right after being picked up.
User makes uncomfortable small talk
"Needful"
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Fusion Friday!
User asks for a live agent while you're chatting with them.
SCQM doesn't respond to questions
Transfer from another desk when it's something they support
Needs ticket created, has no information ready
User asking for admin rights for something totally unacceptable
