(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"This other IT agent did it last time, why can't you?"
Status update on a SD that was submitted today
User ignoring the upfront about an outage
SCQM doesn't respond to questions
User starts yelling/being unreasonably upset
Call/Chat abandoned right after being picked up.
Snarky user
It's been 15 minutes and you still don't know what the issue is
User sends an emoticon/emoji
Fusion Friday!
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User wants a Sev1 escalated
100 calls holding
User makes uncomfortable small talk
User asking for admin rights for something totally unacceptable
User asks for a live agent while you're chatting with them.
CompuCom tech calls us instead of 1.5
Transfer from another desk when it's something they support
