(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User asks for a live agent while you're chatting with them.
Snarky user
Transfer from another desk when it's something they support
Call/Chat abandoned right after being picked up.
100 calls holding
Misidentifies hardware
SCQM doesn't respond to questions
Status update on a SD that was submitted today
CompuCom tech calls us instead of 1.5
Fusion Friday!
Needs ticket created, has no information ready
User starts yelling/being unreasonably upset
It's been 15 minutes and you still don't know what the issue is
"Can this be escalated?"/Complains about SLA time
User ignoring the upfront about an outage
"I need this to do my job."
User asking for admin rights for something totally unacceptable
User sends an emoticon/emoji
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"This other IT agent did it last time, why can't you?"
