(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can this be escalated?"/Complains about SLA time
It's been 15 minutes and you still don't know what the issue is
ServiceNow wipes a call/INC record
Needs ticket created, has no information ready
SCQM doesn't respond to questions
"I need this to do my job."
"Needful"
User sends an emoticon/emoji
User wants a Sev1 escalated
User starts yelling/being unreasonably upset
Misidentifies hardware
User ignoring the upfront about an outage
User makes uncomfortable small talk
User asks for a live agent while you're chatting with them.
Status update on a SD that was submitted today
Transfer from another desk when it's something they support
"This other IT agent did it last time, why can't you?"
CompuCom tech calls us instead of 1.5
Snarky user
User asking for admin rights for something totally unacceptable
Fusion Friday!
Call/Chat abandoned right after being picked up.
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
