FusionFriday!"I needthis to domy job.""Needful"ServiceNowwipes acall/INCrecordUser asks fora live agentwhile you'rechatting withthem.User makesuncomfortablesmall talkNeeds ticketcreated, hasnoinformationreadyUserwants aSev1escalatedMisidentifieshardwareSCQMdoesn'trespond toquestionsSnarkyuser"Can this beescalated?"/Complainsabout SLA timeCompuComtech callsus insteadof 1.5User asking foradmin rightsfor somethingtotallyunacceptableTransfer fromanother deskwhen it'ssomethingthey supportUser ignoringthe upfrontabout anoutageYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User startsyelling/beingunreasonablyupset100callsholdingUser sends anemoticon/emojiStatusupdate on aSD that wassubmittedtoday"This other ITagent did itlast time,why can'tyou?"Call/Chatabandonedright afterbeing pickedup.It's been 15minutes andyou still don'tknow what theissue isFusionFriday!"I needthis to domy job.""Needful"ServiceNowwipes acall/INCrecordUser asks fora live agentwhile you'rechatting withthem.User makesuncomfortablesmall talkNeeds ticketcreated, hasnoinformationreadyUserwants aSev1escalatedMisidentifieshardwareSCQMdoesn'trespond toquestionsSnarkyuser"Can this beescalated?"/Complainsabout SLA timeCompuComtech callsus insteadof 1.5User asking foradmin rightsfor somethingtotallyunacceptableTransfer fromanother deskwhen it'ssomethingthey supportUser ignoringthe upfrontabout anoutageYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User startsyelling/beingunreasonablyupset100callsholdingUser sends anemoticon/emojiStatusupdate on aSD that wassubmittedtoday"This other ITagent did itlast time,why can'tyou?"Call/Chatabandonedright afterbeing pickedup.It's been 15minutes andyou still don'tknow what theissue is

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fusion Friday!
  2. "I need this to do my job."
  3. "Needful"
  4. ServiceNow wipes a call/INC record
  5. User asks for a live agent while you're chatting with them.
  6. User makes uncomfortable small talk
  7. Needs ticket created, has no information ready
  8. User wants a Sev1 escalated
  9. Misidentifies hardware
  10. SCQM doesn't respond to questions
  11. Snarky user
  12. "Can this be escalated?"/Complains about SLA time
  13. CompuCom tech calls us instead of 1.5
  14. User asking for admin rights for something totally unacceptable
  15. Transfer from another desk when it's something they support
  16. User ignoring the upfront about an outage
  17. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  18. User starts yelling/being unreasonably upset
  19. 100 calls holding
  20. User sends an emoticon/emoji
  21. Status update on a SD that was submitted today
  22. "This other IT agent did it last time, why can't you?"
  23. Call/Chat abandoned right after being picked up.
  24. It's been 15 minutes and you still don't know what the issue is