User asks fora live agentwhile you'rechatting withthem.Transfer fromanother deskwhen it'ssomethingthey supportServiceNowwipes acall/INCrecordYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.MisidentifieshardwareUserwants aSev1escalatedUser startsyelling/beingunreasonablyupsetIt's been 15minutes andyou still don'tknow what theissue isNeeds ticketcreated, hasnoinformationreadyFusionFriday!"This other ITagent did itlast time,why can'tyou?"Statusupdate on aSD that wassubmittedtoday100callsholdingSnarkyuserUser ignoringthe upfrontabout anoutageUser asking foradmin rightsfor somethingtotallyunacceptableSCQMdoesn'trespond toquestions"Needful"User makesuncomfortablesmall talkUser sends anemoticon/emojiCompuComtech callsus insteadof 1.5Call/Chatabandonedright afterbeing pickedup."Can this beescalated?"/Complainsabout SLA time"I needthis to domy job."User asks fora live agentwhile you'rechatting withthem.Transfer fromanother deskwhen it'ssomethingthey supportServiceNowwipes acall/INCrecordYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.MisidentifieshardwareUserwants aSev1escalatedUser startsyelling/beingunreasonablyupsetIt's been 15minutes andyou still don'tknow what theissue isNeeds ticketcreated, hasnoinformationreadyFusionFriday!"This other ITagent did itlast time,why can'tyou?"Statusupdate on aSD that wassubmittedtoday100callsholdingSnarkyuserUser ignoringthe upfrontabout anoutageUser asking foradmin rightsfor somethingtotallyunacceptableSCQMdoesn'trespond toquestions"Needful"User makesuncomfortablesmall talkUser sends anemoticon/emojiCompuComtech callsus insteadof 1.5Call/Chatabandonedright afterbeing pickedup."Can this beescalated?"/Complainsabout SLA time"I needthis to domy job."

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User asks for a live agent while you're chatting with them.
  2. Transfer from another desk when it's something they support
  3. ServiceNow wipes a call/INC record
  4. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  5. Misidentifies hardware
  6. User wants a Sev1 escalated
  7. User starts yelling/being unreasonably upset
  8. It's been 15 minutes and you still don't know what the issue is
  9. Needs ticket created, has no information ready
  10. Fusion Friday!
  11. "This other IT agent did it last time, why can't you?"
  12. Status update on a SD that was submitted today
  13. 100 calls holding
  14. Snarky user
  15. User ignoring the upfront about an outage
  16. User asking for admin rights for something totally unacceptable
  17. SCQM doesn't respond to questions
  18. "Needful"
  19. User makes uncomfortable small talk
  20. User sends an emoticon/emoji
  21. CompuCom tech calls us instead of 1.5
  22. Call/Chat abandoned right after being picked up.
  23. "Can this be escalated?"/Complains about SLA time
  24. "I need this to do my job."