Userwants aSev1escalatedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."Can this beescalated?"/Complainsabout SLA timeNeeds ticketcreated, hasnoinformationreadyUser asking foradmin rightsfor somethingtotallyunacceptable100callsholding"This other ITagent did itlast time,why can'tyou?"User sends anemoticon/emoji"I needthis to domy job."User makesuncomfortablesmall talkIt's been 15minutes andyou still don'tknow what theissue is"Needful"FusionFriday!Statusupdate on aSD that wassubmittedtodayServiceNowwipes acall/INCrecordSCQMdoesn'trespond toquestionsSnarkyuserCall/Chatabandonedright afterbeing pickedup.Transfer fromanother deskwhen it'ssomethingthey supportCompuComtech callsus insteadof 1.5MisidentifieshardwareUser startsyelling/beingunreasonablyupsetUser ignoringthe upfrontabout anoutageUser asks fora live agentwhile you'rechatting withthem.Userwants aSev1escalatedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."Can this beescalated?"/Complainsabout SLA timeNeeds ticketcreated, hasnoinformationreadyUser asking foradmin rightsfor somethingtotallyunacceptable100callsholding"This other ITagent did itlast time,why can'tyou?"User sends anemoticon/emoji"I needthis to domy job."User makesuncomfortablesmall talkIt's been 15minutes andyou still don'tknow what theissue is"Needful"FusionFriday!Statusupdate on aSD that wassubmittedtodayServiceNowwipes acall/INCrecordSCQMdoesn'trespond toquestionsSnarkyuserCall/Chatabandonedright afterbeing pickedup.Transfer fromanother deskwhen it'ssomethingthey supportCompuComtech callsus insteadof 1.5MisidentifieshardwareUser startsyelling/beingunreasonablyupsetUser ignoringthe upfrontabout anoutageUser asks fora live agentwhile you'rechatting withthem.

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User wants a Sev1 escalated
  2. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  3. "Can this be escalated?"/Complains about SLA time
  4. Needs ticket created, has no information ready
  5. User asking for admin rights for something totally unacceptable
  6. 100 calls holding
  7. "This other IT agent did it last time, why can't you?"
  8. User sends an emoticon/emoji
  9. "I need this to do my job."
  10. User makes uncomfortable small talk
  11. It's been 15 minutes and you still don't know what the issue is
  12. "Needful"
  13. Fusion Friday!
  14. Status update on a SD that was submitted today
  15. ServiceNow wipes a call/INC record
  16. SCQM doesn't respond to questions
  17. Snarky user
  18. Call/Chat abandoned right after being picked up.
  19. Transfer from another desk when it's something they support
  20. CompuCom tech calls us instead of 1.5
  21. Misidentifies hardware
  22. User starts yelling/being unreasonably upset
  23. User ignoring the upfront about an outage
  24. User asks for a live agent while you're chatting with them.