(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status update on a SD that was submitted today
User asking for admin rights for something totally unacceptable
User asks for a live agent while you're chatting with them.
Snarky user
"Can this be escalated?"/Complains about SLA time
User ignoring the upfront about an outage
"Needful"
ServiceNow wipes a call/INC record
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User starts yelling/being unreasonably upset
User sends an emoticon/emoji
User makes uncomfortable small talk
100 calls holding
CompuCom tech calls us instead of 1.5
Call/Chat abandoned right after being picked up.
It's been 15 minutes and you still don't know what the issue is
"I need this to do my job."
"This other IT agent did it last time, why can't you?"
SCQM doesn't respond to questions
Fusion Friday!
Needs ticket created, has no information ready
Transfer from another desk when it's something they support
