(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fusion Friday!
"I need this to do my job."
100 calls holding
"This other IT agent did it last time, why can't you?"
Needs ticket created, has no information ready
ServiceNow wipes a call/INC record
Status update on a SD that was submitted today
Call/Chat abandoned right after being picked up.
"Needful"
User sends an emoticon/emoji
It's been 15 minutes and you still don't know what the issue is
"Can this be escalated?"/Complains about SLA time
User ignoring the upfront about an outage
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
SCQM doesn't respond to questions
User asks for a live agent while you're chatting with them.
CompuCom tech calls us instead of 1.5
User asking for admin rights for something totally unacceptable
Transfer from another desk when it's something they support