"This other ITagent did itlast time,why can'tyou?"User sends anemoticon/emojiUser makesuncomfortablesmall talkTransfer fromanother deskwhen it'ssomethingthey supportIt's been 15minutes andyou still don'tknow what theissue isStatusupdate on aSD that wassubmittedtodayUser startsyelling/beingunreasonablyupset100callsholdingMisidentifieshardwareSCQMdoesn'trespond toquestionsServiceNowwipes acall/INCrecordFusionFriday!User ignoringthe upfrontabout anoutageUser asks fora live agentwhile you'rechatting withthem."I needthis to domy job."Call/Chatabandonedright afterbeing pickedup.Snarkyuser"Can this beescalated?"/Complainsabout SLA timeNeeds ticketcreated, hasnoinformationready"Needful"Userwants aSev1escalatedCompuComtech callsus insteadof 1.5User asking foradmin rightsfor somethingtotallyunacceptableYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."This other ITagent did itlast time,why can'tyou?"User sends anemoticon/emojiUser makesuncomfortablesmall talkTransfer fromanother deskwhen it'ssomethingthey supportIt's been 15minutes andyou still don'tknow what theissue isStatusupdate on aSD that wassubmittedtodayUser startsyelling/beingunreasonablyupset100callsholdingMisidentifieshardwareSCQMdoesn'trespond toquestionsServiceNowwipes acall/INCrecordFusionFriday!User ignoringthe upfrontabout anoutageUser asks fora live agentwhile you'rechatting withthem."I needthis to domy job."Call/Chatabandonedright afterbeing pickedup.Snarkyuser"Can this beescalated?"/Complainsabout SLA timeNeeds ticketcreated, hasnoinformationready"Needful"Userwants aSev1escalatedCompuComtech callsus insteadof 1.5User asking foradmin rightsfor somethingtotallyunacceptableYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "This other IT agent did it last time, why can't you?"
  2. User sends an emoticon/emoji
  3. User makes uncomfortable small talk
  4. Transfer from another desk when it's something they support
  5. It's been 15 minutes and you still don't know what the issue is
  6. Status update on a SD that was submitted today
  7. User starts yelling/being unreasonably upset
  8. 100 calls holding
  9. Misidentifies hardware
  10. SCQM doesn't respond to questions
  11. ServiceNow wipes a call/INC record
  12. Fusion Friday!
  13. User ignoring the upfront about an outage
  14. User asks for a live agent while you're chatting with them.
  15. "I need this to do my job."
  16. Call/Chat abandoned right after being picked up.
  17. Snarky user
  18. "Can this be escalated?"/Complains about SLA time
  19. Needs ticket created, has no information ready
  20. "Needful"
  21. User wants a Sev1 escalated
  22. CompuCom tech calls us instead of 1.5
  23. User asking for admin rights for something totally unacceptable
  24. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.