FusionFriday!"I needthis to domy job."100callsholding"This other ITagent did itlast time,why can'tyou?"Needs ticketcreated, hasnoinformationreadyServiceNowwipes acall/INCrecordStatusupdate on aSD that wassubmittedtodayCall/Chatabandonedright afterbeing pickedup."Needful"User sends anemoticon/emojiIt's been 15minutes andyou still don'tknow what theissue is"Can this beescalated?"/Complainsabout SLA timeUser ignoringthe upfrontabout anoutageYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.SCQMdoesn'trespond toquestionsUser asks fora live agentwhile you'rechatting withthem.CompuComtech callsus insteadof 1.5User asking foradmin rightsfor somethingtotallyunacceptableTransfer fromanother deskwhen it'ssomethingthey supportUser makesuncomfortablesmall talkUser startsyelling/beingunreasonablyupsetUserwants aSev1escalatedSnarkyuserMisidentifieshardwareFusionFriday!"I needthis to domy job."100callsholding"This other ITagent did itlast time,why can'tyou?"Needs ticketcreated, hasnoinformationreadyServiceNowwipes acall/INCrecordStatusupdate on aSD that wassubmittedtodayCall/Chatabandonedright afterbeing pickedup."Needful"User sends anemoticon/emojiIt's been 15minutes andyou still don'tknow what theissue is"Can this beescalated?"/Complainsabout SLA timeUser ignoringthe upfrontabout anoutageYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.SCQMdoesn'trespond toquestionsUser asks fora live agentwhile you'rechatting withthem.CompuComtech callsus insteadof 1.5User asking foradmin rightsfor somethingtotallyunacceptableTransfer fromanother deskwhen it'ssomethingthey supportUser makesuncomfortablesmall talkUser startsyelling/beingunreasonablyupsetUserwants aSev1escalatedSnarkyuserMisidentifieshardware

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fusion Friday!
  2. "I need this to do my job."
  3. 100 calls holding
  4. "This other IT agent did it last time, why can't you?"
  5. Needs ticket created, has no information ready
  6. ServiceNow wipes a call/INC record
  7. Status update on a SD that was submitted today
  8. Call/Chat abandoned right after being picked up.
  9. "Needful"
  10. User sends an emoticon/emoji
  11. It's been 15 minutes and you still don't know what the issue is
  12. "Can this be escalated?"/Complains about SLA time
  13. User ignoring the upfront about an outage
  14. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  15. SCQM doesn't respond to questions
  16. User asks for a live agent while you're chatting with them.
  17. CompuCom tech calls us instead of 1.5
  18. User asking for admin rights for something totally unacceptable
  19. Transfer from another desk when it's something they support
  20. User makes uncomfortable small talk
  21. User starts yelling/being unreasonably upset
  22. User wants a Sev1 escalated
  23. Snarky user
  24. Misidentifies hardware