(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Call/Chat abandoned right after being picked up.
User starts yelling/being unreasonably upset
CompuCom tech calls us instead of 1.5
User asking for admin rights for something totally unacceptable
Snarky user
SCQM doesn't respond to questions
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"I need this to do my job."
100 calls holding
Status update on a SD that was submitted today
It's been 15 minutes and you still don't know what the issue is
User wants a Sev1 escalated
User sends an emoticon/emoji
"This other IT agent did it last time, why can't you?"
ServiceNow wipes a call/INC record
User asks for a live agent while you're chatting with them.
Needs ticket created, has no information ready
"Needful"
Misidentifies hardware
User makes uncomfortable small talk
"Can this be escalated?"/Complains about SLA time
Fusion Friday!
Transfer from another desk when it's something they support
