(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can this be escalated?"/Complains about SLA time
Misidentifies hardware
"Needful"
Transfer from another desk when it's something they support
100 calls holding
Call/Chat abandoned right after being picked up.
Snarky user
User starts yelling/being unreasonably upset
It's been 15 minutes and you still don't know what the issue is
User wants a Sev1 escalated
User sends an emoticon/emoji
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User asking for admin rights for something totally unacceptable
"I need this to do my job."
CompuCom tech calls us instead of 1.5
Status update on a SD that was submitted today
User asks for a live agent while you're chatting with them.
ServiceNow wipes a call/INC record
Needs ticket created, has no information ready
"This other IT agent did it last time, why can't you?"
