"Can this beescalated?"/Complainsabout SLA timeFusionFriday!Transfer fromanother deskwhen it'ssomethingthey supportUser ignoringthe upfrontabout anoutageUser sends anemoticon/emojiNeeds ticketcreated, hasnoinformationreadySCQMdoesn'trespond toquestionsUser asks fora live agentwhile you'rechatting withthem.User asking foradmin rightsfor somethingtotallyunacceptableCall/Chatabandonedright afterbeing pickedup.You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User makesuncomfortablesmall talkStatusupdate on aSD that wassubmittedtoday"Needful"MisidentifieshardwareUser startsyelling/beingunreasonablyupsetServiceNowwipes acall/INCrecordCompuComtech callsus insteadof 1.5100callsholdingUserwants aSev1escalatedSnarkyuserIt's been 15minutes andyou still don'tknow what theissue is"I needthis to domy job.""This other ITagent did itlast time,why can'tyou?""Can this beescalated?"/Complainsabout SLA timeFusionFriday!Transfer fromanother deskwhen it'ssomethingthey supportUser ignoringthe upfrontabout anoutageUser sends anemoticon/emojiNeeds ticketcreated, hasnoinformationreadySCQMdoesn'trespond toquestionsUser asks fora live agentwhile you'rechatting withthem.User asking foradmin rightsfor somethingtotallyunacceptableCall/Chatabandonedright afterbeing pickedup.You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User makesuncomfortablesmall talkStatusupdate on aSD that wassubmittedtoday"Needful"MisidentifieshardwareUser startsyelling/beingunreasonablyupsetServiceNowwipes acall/INCrecordCompuComtech callsus insteadof 1.5100callsholdingUserwants aSev1escalatedSnarkyuserIt's been 15minutes andyou still don'tknow what theissue is"I needthis to domy job.""This other ITagent did itlast time,why can'tyou?"

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Can this be escalated?"/Complains about SLA time
  2. Fusion Friday!
  3. Transfer from another desk when it's something they support
  4. User ignoring the upfront about an outage
  5. User sends an emoticon/emoji
  6. Needs ticket created, has no information ready
  7. SCQM doesn't respond to questions
  8. User asks for a live agent while you're chatting with them.
  9. User asking for admin rights for something totally unacceptable
  10. Call/Chat abandoned right after being picked up.
  11. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  12. User makes uncomfortable small talk
  13. Status update on a SD that was submitted today
  14. "Needful"
  15. Misidentifies hardware
  16. User starts yelling/being unreasonably upset
  17. ServiceNow wipes a call/INC record
  18. CompuCom tech calls us instead of 1.5
  19. 100 calls holding
  20. User wants a Sev1 escalated
  21. Snarky user
  22. It's been 15 minutes and you still don't know what the issue is
  23. "I need this to do my job."
  24. "This other IT agent did it last time, why can't you?"