User asking foradmin rightsfor somethingtotallyunacceptableUser asks fora live agentwhile you'rechatting withthem.SCQMdoesn'trespond toquestionsFusionFriday!User ignoringthe upfrontabout anoutage"Needful"MisidentifieshardwareYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User startsyelling/beingunreasonablyupsetIt's been 15minutes andyou still don'tknow what theissue is100callsholdingUserwants aSev1escalated"This other ITagent did itlast time,why can'tyou?"Statusupdate on aSD that wassubmittedtoday"Can this beescalated?"/Complainsabout SLA time"I needthis to domy job."Needs ticketcreated, hasnoinformationreadyUser makesuncomfortablesmall talkCompuComtech callsus insteadof 1.5ServiceNowwipes acall/INCrecordCall/Chatabandonedright afterbeing pickedup.User sends anemoticon/emojiTransfer fromanother deskwhen it'ssomethingthey supportSnarkyuserUser asking foradmin rightsfor somethingtotallyunacceptableUser asks fora live agentwhile you'rechatting withthem.SCQMdoesn'trespond toquestionsFusionFriday!User ignoringthe upfrontabout anoutage"Needful"MisidentifieshardwareYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User startsyelling/beingunreasonablyupsetIt's been 15minutes andyou still don'tknow what theissue is100callsholdingUserwants aSev1escalated"This other ITagent did itlast time,why can'tyou?"Statusupdate on aSD that wassubmittedtoday"Can this beescalated?"/Complainsabout SLA time"I needthis to domy job."Needs ticketcreated, hasnoinformationreadyUser makesuncomfortablesmall talkCompuComtech callsus insteadof 1.5ServiceNowwipes acall/INCrecordCall/Chatabandonedright afterbeing pickedup.User sends anemoticon/emojiTransfer fromanother deskwhen it'ssomethingthey supportSnarkyuser

ITSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User asking for admin rights for something totally unacceptable
  2. User asks for a live agent while you're chatting with them.
  3. SCQM doesn't respond to questions
  4. Fusion Friday!
  5. User ignoring the upfront about an outage
  6. "Needful"
  7. Misidentifies hardware
  8. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  9. User starts yelling/being unreasonably upset
  10. It's been 15 minutes and you still don't know what the issue is
  11. 100 calls holding
  12. User wants a Sev1 escalated
  13. "This other IT agent did it last time, why can't you?"
  14. Status update on a SD that was submitted today
  15. "Can this be escalated?"/Complains about SLA time
  16. "I need this to do my job."
  17. Needs ticket created, has no information ready
  18. User makes uncomfortable small talk
  19. CompuCom tech calls us instead of 1.5
  20. ServiceNow wipes a call/INC record
  21. Call/Chat abandoned right after being picked up.
  22. User sends an emoticon/emoji
  23. Transfer from another desk when it's something they support
  24. Snarky user