(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can this be escalated?"/Complains about SLA time
Status update on a SD that was submitted today
SCQM doesn't respond to questions
Call/Chat abandoned right after being picked up.
"This other IT agent did it last time, why can't you?"
It's been 15 minutes and you still don't know what the issue is
User asking for admin rights for something totally unacceptable
100 calls holding
User makes uncomfortable small talk
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Snarky user
User asks for a live agent while you're chatting with them.
"I need this to do my job."
User sends an emoticon/emoji
"Needful"
ServiceNow wipes a call/INC record
User wants a Sev1 escalated
Transfer from another desk when it's something they support
