This bingo card has a free space and 24 words: "This other IT agent did it last time, why can't you?", Transfer from another desk when it's something they support, "Needful", SCQM doesn't respond to questions, "Can this be escalated?"/Complains about SLA time, Snarky user, User starts yelling/being unreasonably upset, Status update on a SD that was submitted today, User asking for admin rights for something totally unacceptable, Fusion Friday!, 100 calls holding, User makes uncomfortable small talk, Misidentifies hardware, "I need this to do my job.", User sends an emoticon/emoji, User ignoring the upfront about an outage, You spend >10 minutes working an issue and then find out user already has ticket open for the issue., Call/Chat abandoned right after being picked up., It's been 15 minutes and you still don't know what the issue is, User wants a Sev1 escalated, ServiceNow wipes a call/INC record, Needs ticket created, has no information ready, CompuCom tech calls us instead of 1.5 and User asks for a live agent while you're chatting with them..
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