(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
Manager not doing their job
SCQM doesn't respond to questions
Snarky user
ServiceNow wipes a call/INC record
Yolanda
User wants a Sev1 escalated
TOS employee doesn't know something basic about computers
Transfer from another desk when it's something they support
CompuCom tech calls us instead of 1.5
User reads off McAfee client code without phonetics
Ask for ticket info and get something completely unrelated
It's been 15 minutes and you still don't know what the issue is
Call/Chat abandoned right after being picked up.
User starts yelling/being unreasonably upset
100 calls holding
Access Management goes down, unplanned
"____ is not on my computer", when it is
"This other IT agent did it last time, why can't you?"
User describes a problem unrelated to their actual issue
"Can this be escalated?"/Complains about SLA time
User asking for admin rights for something totally unacceptable
User ignoring the upfront about an outage
End a call/chat 5 minutes before a break/lunch starts
Resolve an INC in under 2 minutes
Status update on a SD/INC that was submitted today
Fusion Friday!
"I need this to do my job."
User says something incredibly inappropriate
User makes uncomfortable small talk
"Yes"
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Misidentifies hardware
User wants a ticket for something that doesn't need one
User doesn't want ticket for something that does need one
Finish a user's problem, then they ask you to take care of more issues
