(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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SCQM doesn't respond to questions
Resolve an INC in under 2 minutes
ServiceNow wipes a call/INC record
"I need this to do my job."
Fusion Friday!
User ignoring the upfront about an outage
User says something incredibly inappropriate
100 calls holding
"____ is not on my computer", when it is
Transfer from another desk when it's something they support
Access Management goes down, unplanned
It's been 15 minutes and you still don't know what the issue is
Misidentifies hardware
"Can this be escalated?"/Complains about SLA time
User wants a Sev1 escalated
User wants a ticket for something that doesn't need one
Yolanda
"Yes"
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User doesn't want ticket for something that does need one
Finish a user's problem, then they ask you to take care of more issues
Call/Chat abandoned right after being picked up.
User starts yelling/being unreasonably upset
User makes uncomfortable small talk
CompuCom tech calls us instead of 1.5
Ask for ticket info and get something completely unrelated
Manager not doing their job
"This other IT agent did it last time, why can't you?"
Status update on a SD/INC that was submitted today
User describes a problem unrelated to their actual issue
TOS employee doesn't know something basic about computers
User asking for admin rights for something totally unacceptable
Snarky user
User reads off McAfee client code without phonetics
End a call/chat 5 minutes before a break/lunch starts
