(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Misidentifies hardware
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Fusion Friday!
User describes a problem unrelated to their actual issue
Finish a user's problem, then they ask you to take care of more issues
Yolanda
Resolve an INC in under 2 minutes
It's been 15 minutes and you still don't know what the issue is
User reads off McAfee client code without phonetics
End a call/chat 5 minutes before a break/lunch starts
"I need this to do my job."
"This other IT agent did it last time, why can't you?"
Call/Chat abandoned right after being picked up.
Manager not doing their job
User starts yelling/being unreasonably upset
SCQM doesn't respond to questions
100 calls holding
User doesn't want ticket for something that does need one
User wants a ticket for something that doesn't need one
User ignoring the upfront about an outage
Ask for ticket info and get something completely unrelated
User says something incredibly inappropriate
CompuCom tech calls us instead of 1.5
User asking for admin rights for something totally unacceptable
Transfer from another desk when it's something they support
User wants a Sev1 escalated
"Can this be escalated?"/Complains about SLA time
TOS employee doesn't know something basic about computers
Status update on a SD/INC that was submitted today
