(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Misidentifies hardware
User wants a Sev1 escalated
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
ServiceNow wipes a call/INC record
100 calls holding
Finish a user's problem, then they ask you to take care of more issues
"I need this to do my job."
User doesn't want ticket for something that does need one
Manager not doing their job
Yolanda
"Yes"
User says something incredibly inappropriate
End a call/chat 5 minutes before a break/lunch starts
User describes a problem unrelated to their actual issue
Fusion Friday!
User reads off McAfee client code without phonetics
User makes uncomfortable small talk
Ask for ticket info and get something completely unrelated
It's been 15 minutes and you still don't know what the issue is
Transfer from another desk when it's something they support
Status update on a SD/INC that was submitted today
"This other IT agent did it last time, why can't you?"
Access Management goes down, unplanned
"____ is not on my computer", when it is
User starts yelling/being unreasonably upset
User wants a ticket for something that doesn't need one
"Can this be escalated?"/Complains about SLA time
TOS employee doesn't know something basic about computers
CompuCom tech calls us instead of 1.5
Call/Chat abandoned right after being picked up.
Snarky user
Resolve an INC in under 2 minutes
SCQM doesn't respond to questions
User ignoring the upfront about an outage
User asking for admin rights for something totally unacceptable
