(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ServiceNow wipes a call/INC record
User says something incredibly inappropriate
It's been 15 minutes and you still don't know what the issue is
TOS employee doesn't know something basic about computers
"Yes"
Snarky user
User starts yelling/being unreasonably upset
User wants a ticket for something that doesn't need one
Status update on a SD/INC that was submitted today
Manager not doing their job
CompuCom tech calls us instead of 1.5
100 calls holding
Call/Chat abandoned right after being picked up.
SCQM doesn't respond to questions
Yolanda
Ask for ticket info and get something completely unrelated
End a call/chat 5 minutes before a break/lunch starts
"I need this to do my job."
Access Management goes down, unplanned
Resolve an INC in under 2 minutes
User asking for admin rights for something totally unacceptable
User describes a problem unrelated to their actual issue
User wants a Sev1 escalated
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Finish a user's problem, then they ask you to take care of more issues
"____ is not on my computer", when it is
User reads off McAfee client code without phonetics
"This other IT agent did it last time, why can't you?"
Fusion Friday!
Transfer from another desk when it's something they support
User ignoring the upfront about an outage
Misidentifies hardware
User makes uncomfortable small talk
"Can this be escalated?"/Complains about SLA time
User doesn't want ticket for something that does need one
