(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can this be escalated?"/Complains about SLA time
ServiceNow wipes a call/INC record
Status update on a SD/INC that was submitted today
User says something incredibly inappropriate
User ignoring the upfront about an outage
"Yes"
It's been 15 minutes and you still don't know what the issue is
Fusion Friday!
Manager not doing their job
Ask for ticket info and get something completely unrelated
Transfer from another desk when it's something they support
User asking for admin rights for something totally unacceptable
User wants a Sev1 escalated
Snarky user
100 calls holding
TOS employee doesn't know something basic about computers
User starts yelling/being unreasonably upset
User doesn't want ticket for something that does need one
Call/Chat abandoned right after being picked up.
"I need this to do my job."
User describes a problem unrelated to their actual issue
Misidentifies hardware
Finish a user's problem, then they ask you to take care of more issues
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
SCQM doesn't respond to questions
Access Management goes down, unplanned
"____ is not on my computer", when it is
CompuCom tech calls us instead of 1.5
User wants a ticket for something that doesn't need one
User reads off McAfee client code without phonetics
"This other IT agent did it last time, why can't you?"
User makes uncomfortable small talk
End a call/chat 5 minutes before a break/lunch starts
