(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"____ is not on my computer", when it is
Fusion Friday!
ServiceNow wipes a call/INC record
"Can this be escalated?"/Complains about SLA time
TOS employee doesn't know something basic about computers
Call/Chat abandoned right after being picked up.
It's been 15 minutes and you still don't know what the issue is
"I need this to do my job."
Finish a user's problem, then they ask you to take care of more issues
CompuCom tech calls us instead of 1.5
Access Management goes down, unplanned
User doesn't want ticket for something that does need one
User asking for admin rights for something totally unacceptable
User makes uncomfortable small talk
100 calls holding
Transfer from another desk when it's something they support
"This other IT agent did it last time, why can't you?"
Snarky user
Misidentifies hardware
SCQM doesn't respond to questions
Ask for ticket info and get something completely unrelated
User wants a ticket for something that doesn't need one
Status update on a SD/INC that was submitted today
Yolanda
User ignoring the upfront about an outage
User reads off McAfee client code without phonetics
User describes a problem unrelated to their actual issue
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Manager not doing their job
"Yes"
User starts yelling/being unreasonably upset
User says something incredibly inappropriate
User wants a Sev1 escalated
End a call/chat 5 minutes before a break/lunch starts
