(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User says something incredibly inappropriate
SCQM doesn't respond to questions
Fusion Friday!
Manager not doing their job
"____ is not on my computer", when it is
User wants a Sev1 escalated
Snarky user
"Yes"
User starts yelling/being unreasonably upset
TOS employee doesn't know something basic about computers
User doesn't want ticket for something that does need one
Ask for ticket info and get something completely unrelated
Transfer from another desk when it's something they support
Access Management goes down, unplanned
Finish a user's problem, then they ask you to take care of more issues
"Can this be escalated?"/Complains about SLA time
Resolve an INC in under 2 minutes
User makes uncomfortable small talk
User wants a ticket for something that doesn't need one
ServiceNow wipes a call/INC record
"This other IT agent did it last time, why can't you?"
End a call/chat 5 minutes before a break/lunch starts
Status update on a SD/INC that was submitted today
Yolanda
User ignoring the upfront about an outage
CompuCom tech calls us instead of 1.5
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
100 calls holding
User asking for admin rights for something totally unacceptable
User reads off McAfee client code without phonetics
Misidentifies hardware
It's been 15 minutes and you still don't know what the issue is
"I need this to do my job."
User describes a problem unrelated to their actual issue
