(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User ignoring the upfront about an outage
User describes a problem unrelated to their actual issue
Misidentifies hardware
Yolanda
User makes uncomfortable small talk
User reads off McAfee client code without phonetics
Call/Chat abandoned right after being picked up.
Resolve an INC in under 2 minutes
It's been 15 minutes and you still don't know what the issue is
User wants a ticket for something that doesn't need one
End a call/chat 5 minutes before a break/lunch starts
"Yes"
Finish a user's problem, then they ask you to take care of more issues
"I need this to do my job."
"____ is not on my computer", when it is
User says something incredibly inappropriate
TOS employee doesn't know something basic about computers
Status update on a SD/INC that was submitted today
"Can this be escalated?"/Complains about SLA time
SCQM doesn't respond to questions
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Manager not doing their job
Access Management goes down, unplanned
"This other IT agent did it last time, why can't you?"
Snarky user
User wants a Sev1 escalated
User doesn't want ticket for something that does need one
User starts yelling/being unreasonably upset
User asking for admin rights for something totally unacceptable
Ask for ticket info and get something completely unrelated
CompuCom tech calls us instead of 1.5
Fusion Friday!
ServiceNow wipes a call/INC record
Transfer from another desk when it's something they support
