(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User reads off McAfee client code without phonetics
"Yes"
User describes a problem unrelated to their actual issue
TOS employee doesn't know something basic about computers
User starts yelling/being unreasonably upset
Snarky user
Misidentifies hardware
Access Management goes down, unplanned
100 calls holding
User makes uncomfortable small talk
ServiceNow wipes a call/INC record
"I need this to do my job."
End a call/chat 5 minutes before a break/lunch starts
User asking for admin rights for something totally unacceptable
User wants a ticket for something that doesn't need one
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
It's been 15 minutes and you still don't know what the issue is
User wants a Sev1 escalated
SCQM doesn't respond to questions
Fusion Friday!
Transfer from another desk when it's something they support
"Can this be escalated?"/Complains about SLA time
CompuCom tech calls us instead of 1.5
"____ is not on my computer", when it is
Call/Chat abandoned right after being picked up.
Finish a user's problem, then they ask you to take care of more issues
Manager not doing their job
Resolve an INC in under 2 minutes
"This other IT agent did it last time, why can't you?"
User ignoring the upfront about an outage
Status update on a SD/INC that was submitted today
Ask for ticket info and get something completely unrelated
User doesn't want ticket for something that does need one
