(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolve an INC in under 2 minutes
It's been 15 minutes and you still don't know what the issue is
Finish a user's problem, then they ask you to take care of more issues
User wants a Sev1 escalated
Access Management goes down, unplanned
End a call/chat 5 minutes before a break/lunch starts
User asking for admin rights for something totally unacceptable
Transfer from another desk when it's something they support
Ask for ticket info and get something completely unrelated
Status update on a SD/INC that was submitted today
"Can this be escalated?"/Complains about SLA time
Yolanda
User ignoring the upfront about an outage
User makes uncomfortable small talk
Fusion Friday!
"I need this to do my job."
User describes a problem unrelated to their actual issue
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"Yes"
Call/Chat abandoned right after being picked up.
User doesn't want ticket for something that does need one
Manager not doing their job
User wants a ticket for something that doesn't need one
100 calls holding
SCQM doesn't respond to questions
Snarky user
User starts yelling/being unreasonably upset
CompuCom tech calls us instead of 1.5
TOS employee doesn't know something basic about computers
"____ is not on my computer", when it is
User says something incredibly inappropriate
ServiceNow wipes a call/INC record
Misidentifies hardware
"This other IT agent did it last time, why can't you?"
User reads off McAfee client code without phonetics
