(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User says something incredibly inappropriate
User describes a problem unrelated to their actual issue
Resolve an INC in under 2 minutes
"I need this to do my job."
Yolanda
"This other IT agent did it last time, why can't you?"
User starts yelling/being unreasonably upset
ServiceNow wipes a call/INC record
Ask for ticket info and get something completely unrelated
End a call/chat 5 minutes before a break/lunch starts
It's been 15 minutes and you still don't know what the issue is
User makes uncomfortable small talk
User doesn't want ticket for something that does need one
Snarky user
Transfer from another desk when it's something they support
"____ is not on my computer", when it is
Status update on a SD/INC that was submitted today
100 calls holding
CompuCom tech calls us instead of 1.5
"Can this be escalated?"/Complains about SLA time
User ignoring the upfront about an outage
Finish a user's problem, then they ask you to take care of more issues
Fusion Friday!
User wants a Sev1 escalated
User wants a ticket for something that doesn't need one
Manager not doing their job
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User asking for admin rights for something totally unacceptable
SCQM doesn't respond to questions
"Yes"
TOS employee doesn't know something basic about computers
Call/Chat abandoned right after being picked up.
Misidentifies hardware
User reads off McAfee client code without phonetics
