(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Access Management goes down, unplanned
Snarky user
Resolve an INC in under 2 minutes
Yolanda
User starts yelling/being unreasonably upset
"Can this be escalated?"/Complains about SLA time
Transfer from another desk when it's something they support
Status update on a SD/INC that was submitted today
100 calls holding
CompuCom tech calls us instead of 1.5
Ask for ticket info and get something completely unrelated
SCQM doesn't respond to questions
User ignoring the upfront about an outage
"This other IT agent did it last time, why can't you?"
User wants a ticket for something that doesn't need one
Manager not doing their job
User says something incredibly inappropriate
User reads off McAfee client code without phonetics
"____ is not on my computer", when it is
ServiceNow wipes a call/INC record
Finish a user's problem, then they ask you to take care of more issues
User doesn't want ticket for something that does need one
Fusion Friday!
"I need this to do my job."
User wants a Sev1 escalated
End a call/chat 5 minutes before a break/lunch starts
"Yes"
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
It's been 15 minutes and you still don't know what the issue is
User makes uncomfortable small talk
TOS employee doesn't know something basic about computers
Call/Chat abandoned right after being picked up.
Misidentifies hardware
User asking for admin rights for something totally unacceptable
User describes a problem unrelated to their actual issue
