(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Finish a user's problem, then they ask you to take care of more issues
"____ is not on my computer", when it is
Misidentifies hardware
Fusion Friday!
Transfer from another desk when it's something they support
End a call/chat 5 minutes before a break/lunch starts
It's been 15 minutes and you still don't know what the issue is
ServiceNow wipes a call/INC record
"Can this be escalated?"/Complains about SLA time
Ask for ticket info and get something completely unrelated
Manager not doing their job
CompuCom tech calls us instead of 1.5
SCQM doesn't respond to questions
Snarky user
User ignoring the upfront about an outage
Access Management goes down, unplanned
User describes a problem unrelated to their actual issue
"I need this to do my job."
TOS employee doesn't know something basic about computers
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User asking for admin rights for something totally unacceptable
Yolanda
Resolve an INC in under 2 minutes
Call/Chat abandoned right after being picked up.
User wants a ticket for something that doesn't need one
100 calls holding
User reads off McAfee client code without phonetics
User makes uncomfortable small talk
User wants a Sev1 escalated
User doesn't want ticket for something that does need one
Status update on a SD/INC that was submitted today
User starts yelling/being unreasonably upset
"This other IT agent did it last time, why can't you?"
