TOS employeedoesn't knowsomethingbasic aboutcomputers"____ isnot on mycomputer",when it isUser readsoff McAfeeclient codewithoutphoneticsSnarkyuserUser describesa problemunrelated totheir actualissueUser sayssomethingincrediblyinappropriateUser asking foradmin rightsfor somethingtotallyunacceptableEnd a call/chat5 minutesbefore abreak/lunchstarts"Can this beescalated?"/Complainsabout SLA timeManagernot doingtheir jobUser ignoringthe upfrontabout anoutage100callsholding"This other ITagent did itlast time,why can'tyou?"ServiceNowwipes acall/INCrecordUser startsyelling/beingunreasonablyupsetUser doesn'twant ticket forsomethingthat doesneed oneAccessManagementgoes down,unplannedFinish a user'sproblem, thenthey ask youto take care ofmore issuesUserwants aSev1escalatedCompuComtech callsus insteadof 1.5Transfer fromanother deskwhen it'ssomethingthey supportMisidentifieshardwareStatus updateon a SD/INCthat wassubmittedtodayFusionFriday!Yolanda"I needthis to domy job."Call/Chatabandonedright afterbeing pickedup.You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."Yes"It's been 15minutes andyou still don'tknow what theissue isUser wants aticket forsomethingthat doesn'tneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedSCQMdoesn'trespond toquestionsResolvean INC inunder 2minutesUser makesuncomfortablesmall talkTOS employeedoesn't knowsomethingbasic aboutcomputers"____ isnot on mycomputer",when it isUser readsoff McAfeeclient codewithoutphoneticsSnarkyuserUser describesa problemunrelated totheir actualissueUser sayssomethingincrediblyinappropriateUser asking foradmin rightsfor somethingtotallyunacceptableEnd a call/chat5 minutesbefore abreak/lunchstarts"Can this beescalated?"/Complainsabout SLA timeManagernot doingtheir jobUser ignoringthe upfrontabout anoutage100callsholding"This other ITagent did itlast time,why can'tyou?"ServiceNowwipes acall/INCrecordUser startsyelling/beingunreasonablyupsetUser doesn'twant ticket forsomethingthat doesneed oneAccessManagementgoes down,unplannedFinish a user'sproblem, thenthey ask youto take care ofmore issuesUserwants aSev1escalatedCompuComtech callsus insteadof 1.5Transfer fromanother deskwhen it'ssomethingthey supportMisidentifieshardwareStatus updateon a SD/INCthat wassubmittedtodayFusionFriday!Yolanda"I needthis to domy job."Call/Chatabandonedright afterbeing pickedup.You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."Yes"It's been 15minutes andyou still don'tknow what theissue isUser wants aticket forsomethingthat doesn'tneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedSCQMdoesn'trespond toquestionsResolvean INC inunder 2minutesUser makesuncomfortablesmall talk

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TOS employee doesn't know something basic about computers
  2. "____ is not on my computer", when it is
  3. User reads off McAfee client code without phonetics
  4. Snarky user
  5. User describes a problem unrelated to their actual issue
  6. User says something incredibly inappropriate
  7. User asking for admin rights for something totally unacceptable
  8. End a call/chat 5 minutes before a break/lunch starts
  9. "Can this be escalated?"/Complains about SLA time
  10. Manager not doing their job
  11. User ignoring the upfront about an outage
  12. 100 calls holding
  13. "This other IT agent did it last time, why can't you?"
  14. ServiceNow wipes a call/INC record
  15. User starts yelling/being unreasonably upset
  16. User doesn't want ticket for something that does need one
  17. Access Management goes down, unplanned
  18. Finish a user's problem, then they ask you to take care of more issues
  19. User wants a Sev1 escalated
  20. CompuCom tech calls us instead of 1.5
  21. Transfer from another desk when it's something they support
  22. Misidentifies hardware
  23. Status update on a SD/INC that was submitted today
  24. Fusion Friday!
  25. Yolanda
  26. "I need this to do my job."
  27. Call/Chat abandoned right after being picked up.
  28. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  29. "Yes"
  30. It's been 15 minutes and you still don't know what the issue is
  31. User wants a ticket for something that doesn't need one
  32. Ask for ticket info and get something completely unrelated
  33. SCQM doesn't respond to questions
  34. Resolve an INC in under 2 minutes
  35. User makes uncomfortable small talk