(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status update on a SD/INC that was submitted today
User asking for admin rights for something totally unacceptable
End a call/chat 5 minutes before a break/lunch starts
User wants a ticket for something that doesn't need one
User describes a problem unrelated to their actual issue
Manager not doing their job
CompuCom tech calls us instead of 1.5
User reads off McAfee client code without phonetics
User says something incredibly inappropriate
User ignoring the upfront about an outage
User wants a Sev1 escalated
User doesn't want ticket for something that does need one
"This other IT agent did it last time, why can't you?"
Resolve an INC in under 2 minutes
Call/Chat abandoned right after being picked up.
"I need this to do my job."
SCQM doesn't respond to questions
Transfer from another desk when it's something they support
Snarky user
Ask for ticket info and get something completely unrelated
"Yes"
Misidentifies hardware
ServiceNow wipes a call/INC record
"____ is not on my computer", when it is
TOS employee doesn't know something basic about computers
Access Management goes down, unplanned
Finish a user's problem, then they ask you to take care of more issues
It's been 15 minutes and you still don't know what the issue is
100 calls holding
Fusion Friday!
User makes uncomfortable small talk
Yolanda
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
