(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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100 calls holding
Misidentifies hardware
Transfer from another desk when it's something they support
TOS employee doesn't know something basic about computers
User ignoring the upfront about an outage
"I need this to do my job."
Yolanda
Snarky user
CompuCom tech calls us instead of 1.5
Access Management goes down, unplanned
Ask for ticket info and get something completely unrelated
Finish a user's problem, then they ask you to take care of more issues
User starts yelling/being unreasonably upset
"Can this be escalated?"/Complains about SLA time
Fusion Friday!
It's been 15 minutes and you still don't know what the issue is
Manager not doing their job
Resolve an INC in under 2 minutes
User doesn't want ticket for something that does need one
User makes uncomfortable small talk
"Yes"
ServiceNow wipes a call/INC record
User wants a Sev1 escalated
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User asking for admin rights for something totally unacceptable
End a call/chat 5 minutes before a break/lunch starts
Status update on a SD/INC that was submitted today
"This other IT agent did it last time, why can't you?"
SCQM doesn't respond to questions
User says something incredibly inappropriate
"____ is not on my computer", when it is
Call/Chat abandoned right after being picked up.
User describes a problem unrelated to their actual issue
User reads off McAfee client code without phonetics
User wants a ticket for something that doesn't need one
