(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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SCQM doesn't respond to questions
Manager not doing their job
ServiceNow wipes a call/INC record
User starts yelling/being unreasonably upset
Yolanda
End a call/chat 5 minutes before a break/lunch starts
Misidentifies hardware
Ask for ticket info and get something completely unrelated
User asking for admin rights for something totally unacceptable
CompuCom tech calls us instead of 1.5
Call/Chat abandoned right after being picked up.
User wants a ticket for something that doesn't need one
Status update on a SD/INC that was submitted today
100 calls holding
User doesn't want ticket for something that does need one
"____ is not on my computer", when it is
User makes uncomfortable small talk
User wants a Sev1 escalated
"Can this be escalated?"/Complains about SLA time
User describes a problem unrelated to their actual issue
Access Management goes down, unplanned
Transfer from another desk when it's something they support
Fusion Friday!
"I need this to do my job."
User reads off McAfee client code without phonetics
Snarky user
TOS employee doesn't know something basic about computers
Resolve an INC in under 2 minutes
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
It's been 15 minutes and you still don't know what the issue is
"Yes"
User says something incredibly inappropriate
"This other IT agent did it last time, why can't you?"
Finish a user's problem, then they ask you to take care of more issues
