(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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TOS employee doesn't know something basic about computers
"____ is not on my computer", when it is
User reads off McAfee client code without phonetics
Snarky user
User describes a problem unrelated to their actual issue
User says something incredibly inappropriate
User asking for admin rights for something totally unacceptable
End a call/chat 5 minutes before a break/lunch starts
"Can this be escalated?"/Complains about SLA time
Manager not doing their job
User ignoring the upfront about an outage
100 calls holding
"This other IT agent did it last time, why can't you?"
ServiceNow wipes a call/INC record
User starts yelling/being unreasonably upset
User doesn't want ticket for something that does need one
Access Management goes down, unplanned
Finish a user's problem, then they ask you to take care of more issues
User wants a Sev1 escalated
CompuCom tech calls us instead of 1.5
Transfer from another desk when it's something they support
Misidentifies hardware
Status update on a SD/INC that was submitted today
Fusion Friday!
Yolanda
"I need this to do my job."
Call/Chat abandoned right after being picked up.
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"Yes"
It's been 15 minutes and you still don't know what the issue is
User wants a ticket for something that doesn't need one
Ask for ticket info and get something completely unrelated
