This bingo card has a free space and 35 words: CompuCom tech calls us instead of 1.5, Transfer from another desk when it's something they support, User makes uncomfortable small talk, Yolanda, User reads off McAfee client code without phonetics, You spend >10 minutes working an issue and then find out user already has ticket open for the issue., User says something incredibly inappropriate, "____ is not on my computer", when it is, Call/Chat abandoned right after being picked up., It's been 15 minutes and you still don't know what the issue is, User wants a Sev1 escalated, ServiceNow wipes a call/INC record, "This other IT agent did it last time, why can't you?", SCQM doesn't respond to questions, "Can this be escalated?"/Complains about SLA time, User starts yelling/being unreasonably upset, Snarky user, User ignoring the upfront about an outage, Status update on a SD/INC that was submitted today, User asking for admin rights for something totally unacceptable, End a call/chat 5 minutes before a break/lunch starts, Resolve an INC in under 2 minutes, Manager not doing their job, Finish a user's problem, then they ask you to take care of more issues, "I need this to do my job.", Misidentifies hardware, 100 calls holding, Fusion Friday!, Access Management goes down, unplanned, User describes a problem unrelated to their actual issue, User wants a ticket for something that doesn't need one, User doesn't want ticket for something that does need one, TOS employee doesn't know something basic about computers, "Yes" and Ask for ticket info and get something completely unrelated.
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