OFFER ADDITIONAL ASSISTANCE ADDRESS AND RESOLVE ANY REPORTED TROUBLE SAFEGUARD THE ACCOUNT ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL RESOLVE THE REQUEST INTERVIEW ASK QUESTIONS FOLLOW THE CODE BLUE PROCESS AVOID NEGATIVE PHRASES OR BEHVIORS BRAND FRONTIER USE AN UBEAT GREETING USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE USE THE CUSTOMERS NAME USE AN UPBEAT VOICE MANAGE CUSTOMER'S OBJECTION REVIEW IMPORTANT HIGHLIGHTS BRIDGE TO A SALE ARRANGE A FOLLOW UP WITH CUSTOMER EXPRESS EMPATHY DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION MEMO THE ACCOUNT CORRECTLY USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE USE PROPER HOLD GUIDELINES LISTEN AND ACKNOWLEDGE CUSTOMER EXPRESS EMPATHY OFFER ADDITIONAL ASSISTANCE ADDRESS AND RESOLVE ANY REPORTED TROUBLE SAFEGUARD THE ACCOUNT ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL RESOLVE THE REQUEST INTERVIEW ASK QUESTIONS FOLLOW THE CODE BLUE PROCESS AVOID NEGATIVE PHRASES OR BEHVIORS BRAND FRONTIER USE AN UBEAT GREETING USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE USE THE CUSTOMERS NAME USE AN UPBEAT VOICE MANAGE CUSTOMER'S OBJECTION REVIEW IMPORTANT HIGHLIGHTS BRIDGE TO A SALE ARRANGE A FOLLOW UP WITH CUSTOMER EXPRESS EMPATHY DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION MEMO THE ACCOUNT CORRECTLY USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE USE PROPER HOLD GUIDELINES LISTEN AND ACKNOWLEDGE CUSTOMER EXPRESS EMPATHY
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
OFFER ADDITIONAL ASSISTANCE
ADDRESS AND RESOLVE ANY REPORTED TROUBLE
SAFEGUARD THE ACCOUNT
ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
RESOLVE THE REQUEST
INTERVIEW ASK QUESTIONS
FOLLOW THE CODE BLUE PROCESS
AVOID NEGATIVE PHRASES OR BEHVIORS
BRAND FRONTIER
USE AN UBEAT GREETING
USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
USE THE CUSTOMERS NAME
USE AN UPBEAT VOICE
MANAGE CUSTOMER'S OBJECTION
REVIEW IMPORTANT HIGHLIGHTS
BRIDGE TO A SALE
ARRANGE A FOLLOW UP WITH CUSTOMER
EXPRESS EMPATHY
DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
MEMO THE ACCOUNT CORRECTLY
USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
USE PROPER HOLD GUIDELINES
LISTEN AND ACKNOWLEDGE CUSTOMER
EXPRESS EMPATHY