INTERVIEWASKQUESTIONSUSE ANUPBEATVOICEUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEOFFERADDITIONALASSISTANCEUSE ANUBEATGREETINGBRANDFRONTIEREXPRESSEMPATHYMEMO THEACCOUNTCORRECTLYRESOLVETHEREQUESTDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLFOLLOWTHE CODEBLUEPROCESSLISTEN ANDACKNOWLEDGECUSTOMEREXPRESSEMPATHYSAFEGUARDTHEACCOUNTUSE THECUSTOMERSNAMEAVOIDNEGATIVEPHRASESORBEHVIORSBRIDGETO ASALEUSEPROPERHOLDGUIDELINESUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMANAGECUSTOMER'SOBJECTIONREVIEWIMPORTANTHIGHLIGHTSINTERVIEWASKQUESTIONSUSE ANUPBEATVOICEUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEOFFERADDITIONALASSISTANCEUSE ANUBEATGREETINGBRANDFRONTIEREXPRESSEMPATHYMEMO THEACCOUNTCORRECTLYRESOLVETHEREQUESTDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLFOLLOWTHE CODEBLUEPROCESSLISTEN ANDACKNOWLEDGECUSTOMEREXPRESSEMPATHYSAFEGUARDTHEACCOUNTUSE THECUSTOMERSNAMEAVOIDNEGATIVEPHRASESORBEHVIORSBRIDGETO ASALEUSEPROPERHOLDGUIDELINESUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMANAGECUSTOMER'SOBJECTIONREVIEWIMPORTANTHIGHLIGHTS

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. INTERVIEW ASK QUESTIONS
  2. USE AN UPBEAT VOICE
  3. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  4. ARRANGE A FOLLOW UP WITH CUSTOMER
  5. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  6. OFFER ADDITIONAL ASSISTANCE
  7. USE AN UBEAT GREETING
  8. BRAND FRONTIER
  9. EXPRESS EMPATHY
  10. MEMO THE ACCOUNT CORRECTLY
  11. RESOLVE THE REQUEST
  12. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  13. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  14. FOLLOW THE CODE BLUE PROCESS
  15. LISTEN AND ACKNOWLEDGE CUSTOMER
  16. EXPRESS EMPATHY
  17. SAFEGUARD THE ACCOUNT
  18. USE THE CUSTOMERS NAME
  19. AVOID NEGATIVE PHRASES OR BEHVIORS
  20. BRIDGE TO A SALE
  21. USE PROPER HOLD GUIDELINES
  22. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  23. MANAGE CUSTOMER'S OBJECTION
  24. REVIEW IMPORTANT HIGHLIGHTS