LISTEN ANDACKNOWLEDGECUSTOMERUSE ANUBEATGREETINGUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSE THECUSTOMERSNAMESAFEGUARDTHEACCOUNTBRIDGETO ASALEEXPRESSEMPATHYOFFERADDITIONALASSISTANCEAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYRESOLVETHEREQUESTINTERVIEWASKQUESTIONSFOLLOWTHE CODEBLUEPROCESSUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONMANAGECUSTOMER'SOBJECTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEUSEPROPERHOLDGUIDELINESBRANDFRONTIERUSE ANUPBEATVOICEREVIEWIMPORTANTHIGHLIGHTSMEMO THEACCOUNTCORRECTLYLISTEN ANDACKNOWLEDGECUSTOMERUSE ANUBEATGREETINGUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSE THECUSTOMERSNAMESAFEGUARDTHEACCOUNTBRIDGETO ASALEEXPRESSEMPATHYOFFERADDITIONALASSISTANCEAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYRESOLVETHEREQUESTINTERVIEWASKQUESTIONSFOLLOWTHE CODEBLUEPROCESSUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONMANAGECUSTOMER'SOBJECTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEUSEPROPERHOLDGUIDELINESBRANDFRONTIERUSE ANUPBEATVOICEREVIEWIMPORTANTHIGHLIGHTSMEMO THEACCOUNTCORRECTLY

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LISTEN AND ACKNOWLEDGE CUSTOMER
  2. USE AN UBEAT GREETING
  3. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  4. USE THE CUSTOMERS NAME
  5. SAFEGUARD THE ACCOUNT
  6. BRIDGE TO A SALE
  7. EXPRESS EMPATHY
  8. OFFER ADDITIONAL ASSISTANCE
  9. AVOID NEGATIVE PHRASES OR BEHVIORS
  10. EXPRESS EMPATHY
  11. RESOLVE THE REQUEST
  12. INTERVIEW ASK QUESTIONS
  13. FOLLOW THE CODE BLUE PROCESS
  14. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  15. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  16. MANAGE CUSTOMER'S OBJECTION
  17. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  18. ARRANGE A FOLLOW UP WITH CUSTOMER
  19. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  20. USE PROPER HOLD GUIDELINES
  21. BRAND FRONTIER
  22. USE AN UPBEAT VOICE
  23. REVIEW IMPORTANT HIGHLIGHTS
  24. MEMO THE ACCOUNT CORRECTLY