LISTEN ANDACKNOWLEDGECUSTOMERUSEPROPERHOLDGUIDELINESUSE ANUPBEATVOICEREVIEWIMPORTANTHIGHLIGHTSRESOLVETHEREQUESTOFFERADDITIONALASSISTANCEUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEINTERVIEWASKQUESTIONSEXPRESSEMPATHYFOLLOWTHE CODEBLUEPROCESSARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEBRANDFRONTIERMANAGECUSTOMER'SOBJECTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLSAFEGUARDTHEACCOUNTMEMO THEACCOUNTCORRECTLYUSE ANUBEATGREETINGDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONUSE THECUSTOMERSNAMEAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYBRIDGETO ASALELISTEN ANDACKNOWLEDGECUSTOMERUSEPROPERHOLDGUIDELINESUSE ANUPBEATVOICEREVIEWIMPORTANTHIGHLIGHTSRESOLVETHEREQUESTOFFERADDITIONALASSISTANCEUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEINTERVIEWASKQUESTIONSEXPRESSEMPATHYFOLLOWTHE CODEBLUEPROCESSARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEBRANDFRONTIERMANAGECUSTOMER'SOBJECTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLSAFEGUARDTHEACCOUNTMEMO THEACCOUNTCORRECTLYUSE ANUBEATGREETINGDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONUSE THECUSTOMERSNAMEAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYBRIDGETO ASALE

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LISTEN AND ACKNOWLEDGE CUSTOMER
  2. USE PROPER HOLD GUIDELINES
  3. USE AN UPBEAT VOICE
  4. REVIEW IMPORTANT HIGHLIGHTS
  5. RESOLVE THE REQUEST
  6. OFFER ADDITIONAL ASSISTANCE
  7. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  8. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  9. INTERVIEW ASK QUESTIONS
  10. EXPRESS EMPATHY
  11. FOLLOW THE CODE BLUE PROCESS
  12. ARRANGE A FOLLOW UP WITH CUSTOMER
  13. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  14. BRAND FRONTIER
  15. MANAGE CUSTOMER'S OBJECTION
  16. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  17. SAFEGUARD THE ACCOUNT
  18. MEMO THE ACCOUNT CORRECTLY
  19. USE AN UBEAT GREETING
  20. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  21. USE THE CUSTOMERS NAME
  22. AVOID NEGATIVE PHRASES OR BEHVIORS
  23. EXPRESS EMPATHY
  24. BRIDGE TO A SALE