USE THECUSTOMERSNAMELISTEN ANDACKNOWLEDGECUSTOMERREVIEWIMPORTANTHIGHLIGHTSUSEPROPERHOLDGUIDELINESEXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEINTERVIEWASKQUESTIONSADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUPBEATVOICEMEMO THEACCOUNTCORRECTLYFOLLOWTHE CODEBLUEPROCESSOFFERADDITIONALASSISTANCERESOLVETHEREQUESTBRANDFRONTIEREXPRESSEMPATHYARRANGEA FOLLOWUP WITHCUSTOMERSAFEGUARDTHEACCOUNTMANAGECUSTOMER'SOBJECTIONAVOIDNEGATIVEPHRASESORBEHVIORSDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONBRIDGETO ASALEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSE ANUBEATGREETINGUSE THECUSTOMERSNAMELISTEN ANDACKNOWLEDGECUSTOMERREVIEWIMPORTANTHIGHLIGHTSUSEPROPERHOLDGUIDELINESEXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEINTERVIEWASKQUESTIONSADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUPBEATVOICEMEMO THEACCOUNTCORRECTLYFOLLOWTHE CODEBLUEPROCESSOFFERADDITIONALASSISTANCERESOLVETHEREQUESTBRANDFRONTIEREXPRESSEMPATHYARRANGEA FOLLOWUP WITHCUSTOMERSAFEGUARDTHEACCOUNTMANAGECUSTOMER'SOBJECTIONAVOIDNEGATIVEPHRASESORBEHVIORSDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONBRIDGETO ASALEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSE ANUBEATGREETING

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE THE CUSTOMERS NAME
  2. LISTEN AND ACKNOWLEDGE CUSTOMER
  3. REVIEW IMPORTANT HIGHLIGHTS
  4. USE PROPER HOLD GUIDELINES
  5. EXPRESS EMPATHY
  6. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  7. INTERVIEW ASK QUESTIONS
  8. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  9. USE AN UPBEAT VOICE
  10. MEMO THE ACCOUNT CORRECTLY
  11. FOLLOW THE CODE BLUE PROCESS
  12. OFFER ADDITIONAL ASSISTANCE
  13. RESOLVE THE REQUEST
  14. BRAND FRONTIER
  15. EXPRESS EMPATHY
  16. ARRANGE A FOLLOW UP WITH CUSTOMER
  17. SAFEGUARD THE ACCOUNT
  18. MANAGE CUSTOMER'S OBJECTION
  19. AVOID NEGATIVE PHRASES OR BEHVIORS
  20. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  21. BRIDGE TO A SALE
  22. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  23. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  24. USE AN UBEAT GREETING