(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ARRANGE A FOLLOW UP WITH CUSTOMER
USE AN UBEAT GREETING
INTERVIEW ASK QUESTIONS
OFFER ADDITIONAL ASSISTANCE
USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
BRIDGE TO A SALE
SAFEGUARD THE ACCOUNT
AVOID NEGATIVE PHRASES OR BEHVIORS
EXPRESS EMPATHY
RESOLVE THE REQUEST
USE PROPER HOLD GUIDELINES
LISTEN AND ACKNOWLEDGE CUSTOMER
USE AN UPBEAT VOICE
EXPRESS EMPATHY
REVIEW IMPORTANT HIGHLIGHTS
MANAGE CUSTOMER'S OBJECTION
BRAND FRONTIER
MEMO THE ACCOUNT CORRECTLY
ADDRESS AND RESOLVE ANY REPORTED TROUBLE
USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
FOLLOW THE CODE BLUE PROCESS
DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
