OFFERADDITIONALASSISTANCEADDRESSAND RESOLVEANYREPORTEDTROUBLESAFEGUARDTHEACCOUNTASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLRESOLVETHEREQUESTINTERVIEWASKQUESTIONSFOLLOWTHE CODEBLUEPROCESSAVOIDNEGATIVEPHRASESORBEHVIORSBRANDFRONTIERUSE ANUBEATGREETINGUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE THECUSTOMERSNAMEUSE ANUPBEATVOICEMANAGECUSTOMER'SOBJECTIONREVIEWIMPORTANTHIGHLIGHTSBRIDGETO ASALEARRANGEA FOLLOWUP WITHCUSTOMEREXPRESSEMPATHYDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONMEMO THEACCOUNTCORRECTLYUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSEPROPERHOLDGUIDELINESLISTEN ANDACKNOWLEDGECUSTOMEREXPRESSEMPATHYOFFERADDITIONALASSISTANCEADDRESSAND RESOLVEANYREPORTEDTROUBLESAFEGUARDTHEACCOUNTASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLRESOLVETHEREQUESTINTERVIEWASKQUESTIONSFOLLOWTHE CODEBLUEPROCESSAVOIDNEGATIVEPHRASESORBEHVIORSBRANDFRONTIERUSE ANUBEATGREETINGUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE THECUSTOMERSNAMEUSE ANUPBEATVOICEMANAGECUSTOMER'SOBJECTIONREVIEWIMPORTANTHIGHLIGHTSBRIDGETO ASALEARRANGEA FOLLOWUP WITHCUSTOMEREXPRESSEMPATHYDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONMEMO THEACCOUNTCORRECTLYUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSEPROPERHOLDGUIDELINESLISTEN ANDACKNOWLEDGECUSTOMEREXPRESSEMPATHY

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OFFER ADDITIONAL ASSISTANCE
  2. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  3. SAFEGUARD THE ACCOUNT
  4. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  5. RESOLVE THE REQUEST
  6. INTERVIEW ASK QUESTIONS
  7. FOLLOW THE CODE BLUE PROCESS
  8. AVOID NEGATIVE PHRASES OR BEHVIORS
  9. BRAND FRONTIER
  10. USE AN UBEAT GREETING
  11. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  12. USE THE CUSTOMERS NAME
  13. USE AN UPBEAT VOICE
  14. MANAGE CUSTOMER'S OBJECTION
  15. REVIEW IMPORTANT HIGHLIGHTS
  16. BRIDGE TO A SALE
  17. ARRANGE A FOLLOW UP WITH CUSTOMER
  18. EXPRESS EMPATHY
  19. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  20. MEMO THE ACCOUNT CORRECTLY
  21. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  22. USE PROPER HOLD GUIDELINES
  23. LISTEN AND ACKNOWLEDGE CUSTOMER
  24. EXPRESS EMPATHY