USE ANUBEATGREETINGREVIEWIMPORTANTHIGHLIGHTSUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMANAGECUSTOMER'SOBJECTIONBRANDFRONTIEREXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEBRIDGETO ASALEAVOIDNEGATIVEPHRASESORBEHVIORSUSE THECUSTOMERSNAMEFOLLOWTHE CODEBLUEPROCESSLISTEN ANDACKNOWLEDGECUSTOMERARRANGEA FOLLOWUP WITHCUSTOMERRESOLVETHEREQUESTASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLSAFEGUARDTHEACCOUNTMEMO THEACCOUNTCORRECTLYADDRESSAND RESOLVEANYREPORTEDTROUBLEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONINTERVIEWASKQUESTIONSEXPRESSEMPATHYUSE ANUPBEATVOICEOFFERADDITIONALASSISTANCEUSEPROPERHOLDGUIDELINESUSE ANUBEATGREETINGREVIEWIMPORTANTHIGHLIGHTSUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMANAGECUSTOMER'SOBJECTIONBRANDFRONTIEREXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEBRIDGETO ASALEAVOIDNEGATIVEPHRASESORBEHVIORSUSE THECUSTOMERSNAMEFOLLOWTHE CODEBLUEPROCESSLISTEN ANDACKNOWLEDGECUSTOMERARRANGEA FOLLOWUP WITHCUSTOMERRESOLVETHEREQUESTASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLSAFEGUARDTHEACCOUNTMEMO THEACCOUNTCORRECTLYADDRESSAND RESOLVEANYREPORTEDTROUBLEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONINTERVIEWASKQUESTIONSEXPRESSEMPATHYUSE ANUPBEATVOICEOFFERADDITIONALASSISTANCEUSEPROPERHOLDGUIDELINES

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE AN UBEAT GREETING
  2. REVIEW IMPORTANT HIGHLIGHTS
  3. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  4. MANAGE CUSTOMER'S OBJECTION
  5. BRAND FRONTIER
  6. EXPRESS EMPATHY
  7. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  8. BRIDGE TO A SALE
  9. AVOID NEGATIVE PHRASES OR BEHVIORS
  10. USE THE CUSTOMERS NAME
  11. FOLLOW THE CODE BLUE PROCESS
  12. LISTEN AND ACKNOWLEDGE CUSTOMER
  13. ARRANGE A FOLLOW UP WITH CUSTOMER
  14. RESOLVE THE REQUEST
  15. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  16. SAFEGUARD THE ACCOUNT
  17. MEMO THE ACCOUNT CORRECTLY
  18. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  19. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  20. INTERVIEW ASK QUESTIONS
  21. EXPRESS EMPATHY
  22. USE AN UPBEAT VOICE
  23. OFFER ADDITIONAL ASSISTANCE
  24. USE PROPER HOLD GUIDELINES