AVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYREVIEWIMPORTANTHIGHLIGHTSARRANGEA FOLLOWUP WITHCUSTOMERUSE THECUSTOMERSNAMEEXPRESSEMPATHYADDRESSAND RESOLVEANYREPORTEDTROUBLEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLFOLLOWTHE CODEBLUEPROCESSLISTEN ANDACKNOWLEDGECUSTOMERUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEOFFERADDITIONALASSISTANCEMEMO THEACCOUNTCORRECTLYSAFEGUARDTHEACCOUNTINTERVIEWASKQUESTIONSUSEPROPERHOLDGUIDELINESDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONMANAGECUSTOMER'SOBJECTIONBRANDFRONTIERUSE ANUPBEATVOICERESOLVETHEREQUESTUSE ANUBEATGREETINGBRIDGETO ASALEAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYREVIEWIMPORTANTHIGHLIGHTSARRANGEA FOLLOWUP WITHCUSTOMERUSE THECUSTOMERSNAMEEXPRESSEMPATHYADDRESSAND RESOLVEANYREPORTEDTROUBLEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLFOLLOWTHE CODEBLUEPROCESSLISTEN ANDACKNOWLEDGECUSTOMERUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEOFFERADDITIONALASSISTANCEMEMO THEACCOUNTCORRECTLYSAFEGUARDTHEACCOUNTINTERVIEWASKQUESTIONSUSEPROPERHOLDGUIDELINESDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONMANAGECUSTOMER'SOBJECTIONBRANDFRONTIERUSE ANUPBEATVOICERESOLVETHEREQUESTUSE ANUBEATGREETINGBRIDGETO ASALE

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AVOID NEGATIVE PHRASES OR BEHVIORS
  2. EXPRESS EMPATHY
  3. REVIEW IMPORTANT HIGHLIGHTS
  4. ARRANGE A FOLLOW UP WITH CUSTOMER
  5. USE THE CUSTOMERS NAME
  6. EXPRESS EMPATHY
  7. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  8. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  9. FOLLOW THE CODE BLUE PROCESS
  10. LISTEN AND ACKNOWLEDGE CUSTOMER
  11. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  12. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  13. OFFER ADDITIONAL ASSISTANCE
  14. MEMO THE ACCOUNT CORRECTLY
  15. SAFEGUARD THE ACCOUNT
  16. INTERVIEW ASK QUESTIONS
  17. USE PROPER HOLD GUIDELINES
  18. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  19. MANAGE CUSTOMER'S OBJECTION
  20. BRAND FRONTIER
  21. USE AN UPBEAT VOICE
  22. RESOLVE THE REQUEST
  23. USE AN UBEAT GREETING
  24. BRIDGE TO A SALE