ARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUBEATGREETINGBRANDFRONTIERASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE THECUSTOMERSNAMEREVIEWIMPORTANTHIGHLIGHTSUSE ANUPBEATVOICEMANAGECUSTOMER'SOBJECTIONBRIDGETO ASALEEXPRESSEMPATHYUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMEMO THEACCOUNTCORRECTLYDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSEPROPERHOLDGUIDELINESLISTEN ANDACKNOWLEDGECUSTOMEREXPRESSEMPATHYSAFEGUARDTHEACCOUNTAVOIDNEGATIVEPHRASESORBEHVIORSOFFERADDITIONALASSISTANCEINTERVIEWASKQUESTIONSRESOLVETHEREQUESTFOLLOWTHE CODEBLUEPROCESSARRANGEA FOLLOWUP WITHCUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUBEATGREETINGBRANDFRONTIERASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE THECUSTOMERSNAMEREVIEWIMPORTANTHIGHLIGHTSUSE ANUPBEATVOICEMANAGECUSTOMER'SOBJECTIONBRIDGETO ASALEEXPRESSEMPATHYUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMEMO THEACCOUNTCORRECTLYDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSEPROPERHOLDGUIDELINESLISTEN ANDACKNOWLEDGECUSTOMEREXPRESSEMPATHYSAFEGUARDTHEACCOUNTAVOIDNEGATIVEPHRASESORBEHVIORSOFFERADDITIONALASSISTANCEINTERVIEWASKQUESTIONSRESOLVETHEREQUESTFOLLOWTHE CODEBLUEPROCESS

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ARRANGE A FOLLOW UP WITH CUSTOMER
  2. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  3. USE AN UBEAT GREETING
  4. BRAND FRONTIER
  5. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  6. USE THE CUSTOMERS NAME
  7. REVIEW IMPORTANT HIGHLIGHTS
  8. USE AN UPBEAT VOICE
  9. MANAGE CUSTOMER'S OBJECTION
  10. BRIDGE TO A SALE
  11. EXPRESS EMPATHY
  12. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  13. MEMO THE ACCOUNT CORRECTLY
  14. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  15. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  16. USE PROPER HOLD GUIDELINES
  17. LISTEN AND ACKNOWLEDGE CUSTOMER
  18. EXPRESS EMPATHY
  19. SAFEGUARD THE ACCOUNT
  20. AVOID NEGATIVE PHRASES OR BEHVIORS
  21. OFFER ADDITIONAL ASSISTANCE
  22. INTERVIEW ASK QUESTIONS
  23. RESOLVE THE REQUEST
  24. FOLLOW THE CODE BLUE PROCESS