AVOIDNEGATIVEPHRASESORBEHVIORSUSEPROPERHOLDGUIDELINESEXPRESSEMPATHYUSE THECUSTOMERSNAMEUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEREVIEWIMPORTANTHIGHLIGHTSUSE ANUBEATGREETINGARRANGEA FOLLOWUP WITHCUSTOMERUSE ANUPBEATVOICEOFFERADDITIONALASSISTANCELISTEN ANDACKNOWLEDGECUSTOMERRESOLVETHEREQUESTBRIDGETO ASALEINTERVIEWASKQUESTIONSFOLLOWTHE CODEBLUEPROCESSMEMO THEACCOUNTCORRECTLYMANAGECUSTOMER'SOBJECTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLSAFEGUARDTHEACCOUNTDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONEXPRESSEMPATHYADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEBRANDFRONTIERAVOIDNEGATIVEPHRASESORBEHVIORSUSEPROPERHOLDGUIDELINESEXPRESSEMPATHYUSE THECUSTOMERSNAMEUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEREVIEWIMPORTANTHIGHLIGHTSUSE ANUBEATGREETINGARRANGEA FOLLOWUP WITHCUSTOMERUSE ANUPBEATVOICEOFFERADDITIONALASSISTANCELISTEN ANDACKNOWLEDGECUSTOMERRESOLVETHEREQUESTBRIDGETO ASALEINTERVIEWASKQUESTIONSFOLLOWTHE CODEBLUEPROCESSMEMO THEACCOUNTCORRECTLYMANAGECUSTOMER'SOBJECTIONASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLSAFEGUARDTHEACCOUNTDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONEXPRESSEMPATHYADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEBRANDFRONTIER

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AVOID NEGATIVE PHRASES OR BEHVIORS
  2. USE PROPER HOLD GUIDELINES
  3. EXPRESS EMPATHY
  4. USE THE CUSTOMERS NAME
  5. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  6. REVIEW IMPORTANT HIGHLIGHTS
  7. USE AN UBEAT GREETING
  8. ARRANGE A FOLLOW UP WITH CUSTOMER
  9. USE AN UPBEAT VOICE
  10. OFFER ADDITIONAL ASSISTANCE
  11. LISTEN AND ACKNOWLEDGE CUSTOMER
  12. RESOLVE THE REQUEST
  13. BRIDGE TO A SALE
  14. INTERVIEW ASK QUESTIONS
  15. FOLLOW THE CODE BLUE PROCESS
  16. MEMO THE ACCOUNT CORRECTLY
  17. MANAGE CUSTOMER'S OBJECTION
  18. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  19. SAFEGUARD THE ACCOUNT
  20. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  21. EXPRESS EMPATHY
  22. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  23. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  24. BRAND FRONTIER