INTERVIEWASKQUESTIONSMANAGECUSTOMER'SOBJECTIONREVIEWIMPORTANTHIGHLIGHTSFOLLOWTHE CODEBLUEPROCESSDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONEXPRESSEMPATHYLISTEN ANDACKNOWLEDGECUSTOMERUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMEMO THEACCOUNTCORRECTLYBRANDFRONTIERAVOIDNEGATIVEPHRASESORBEHVIORSUSEPROPERHOLDGUIDELINESUSE ANUPBEATVOICESAFEGUARDTHEACCOUNTUSE ANUBEATGREETINGARRANGEA FOLLOWUP WITHCUSTOMERRESOLVETHEREQUESTOFFERADDITIONALASSISTANCEADDRESSAND RESOLVEANYREPORTEDTROUBLEEXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE THECUSTOMERSNAMEBRIDGETO ASALEINTERVIEWASKQUESTIONSMANAGECUSTOMER'SOBJECTIONREVIEWIMPORTANTHIGHLIGHTSFOLLOWTHE CODEBLUEPROCESSDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONEXPRESSEMPATHYLISTEN ANDACKNOWLEDGECUSTOMERUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMEMO THEACCOUNTCORRECTLYBRANDFRONTIERAVOIDNEGATIVEPHRASESORBEHVIORSUSEPROPERHOLDGUIDELINESUSE ANUPBEATVOICESAFEGUARDTHEACCOUNTUSE ANUBEATGREETINGARRANGEA FOLLOWUP WITHCUSTOMERRESOLVETHEREQUESTOFFERADDITIONALASSISTANCEADDRESSAND RESOLVEANYREPORTEDTROUBLEEXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE THECUSTOMERSNAMEBRIDGETO ASALE

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. INTERVIEW ASK QUESTIONS
  2. MANAGE CUSTOMER'S OBJECTION
  3. REVIEW IMPORTANT HIGHLIGHTS
  4. FOLLOW THE CODE BLUE PROCESS
  5. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  6. EXPRESS EMPATHY
  7. LISTEN AND ACKNOWLEDGE CUSTOMER
  8. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  9. MEMO THE ACCOUNT CORRECTLY
  10. BRAND FRONTIER
  11. AVOID NEGATIVE PHRASES OR BEHVIORS
  12. USE PROPER HOLD GUIDELINES
  13. USE AN UPBEAT VOICE
  14. SAFEGUARD THE ACCOUNT
  15. USE AN UBEAT GREETING
  16. ARRANGE A FOLLOW UP WITH CUSTOMER
  17. RESOLVE THE REQUEST
  18. OFFER ADDITIONAL ASSISTANCE
  19. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  20. EXPRESS EMPATHY
  21. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  22. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  23. USE THE CUSTOMERS NAME
  24. BRIDGE TO A SALE