(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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LISTEN AND ACKNOWLEDGE CUSTOMER
EXPRESS EMPATHY
USE AN UPBEAT VOICE
OFFER ADDITIONAL ASSISTANCE
MEMO THE ACCOUNT CORRECTLY
USE AN UBEAT GREETING
SAFEGUARD THE ACCOUNT
ADDRESS AND RESOLVE ANY REPORTED TROUBLE
USE THE CUSTOMERS NAME
BRAND FRONTIER
USE PROPER HOLD GUIDELINES
BRIDGE TO A SALE
USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
AVOID NEGATIVE PHRASES OR BEHVIORS
RESOLVE THE REQUEST
FOLLOW THE CODE BLUE PROCESS
USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
REVIEW IMPORTANT HIGHLIGHTS
DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
INTERVIEW ASK QUESTIONS
ARRANGE A FOLLOW UP WITH CUSTOMER
MANAGE CUSTOMER'S OBJECTION
EXPRESS EMPATHY
ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
