EXPRESSEMPATHYMANAGECUSTOMER'SOBJECTIONADDRESSAND RESOLVEANYREPORTEDTROUBLELISTEN ANDACKNOWLEDGECUSTOMEROFFERADDITIONALASSISTANCEINTERVIEWASKQUESTIONSUSEPROPERHOLDGUIDELINESREVIEWIMPORTANTHIGHLIGHTSARRANGEA FOLLOWUP WITHCUSTOMERUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALESAFEGUARDTHEACCOUNTRESOLVETHEREQUESTUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONEXPRESSEMPATHYUSE THECUSTOMERSNAMEAVOIDNEGATIVEPHRASESORBEHVIORSASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLFOLLOWTHE CODEBLUEPROCESSBRANDFRONTIERMEMO THEACCOUNTCORRECTLYUSE ANUPBEATVOICEUSE ANUBEATGREETINGBRIDGETO ASALEEXPRESSEMPATHYMANAGECUSTOMER'SOBJECTIONADDRESSAND RESOLVEANYREPORTEDTROUBLELISTEN ANDACKNOWLEDGECUSTOMEROFFERADDITIONALASSISTANCEINTERVIEWASKQUESTIONSUSEPROPERHOLDGUIDELINESREVIEWIMPORTANTHIGHLIGHTSARRANGEA FOLLOWUP WITHCUSTOMERUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALESAFEGUARDTHEACCOUNTRESOLVETHEREQUESTUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONEXPRESSEMPATHYUSE THECUSTOMERSNAMEAVOIDNEGATIVEPHRASESORBEHVIORSASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLFOLLOWTHE CODEBLUEPROCESSBRANDFRONTIERMEMO THEACCOUNTCORRECTLYUSE ANUPBEATVOICEUSE ANUBEATGREETINGBRIDGETO ASALE

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EXPRESS EMPATHY
  2. MANAGE CUSTOMER'S OBJECTION
  3. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  4. LISTEN AND ACKNOWLEDGE CUSTOMER
  5. OFFER ADDITIONAL ASSISTANCE
  6. INTERVIEW ASK QUESTIONS
  7. USE PROPER HOLD GUIDELINES
  8. REVIEW IMPORTANT HIGHLIGHTS
  9. ARRANGE A FOLLOW UP WITH CUSTOMER
  10. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  11. SAFEGUARD THE ACCOUNT
  12. RESOLVE THE REQUEST
  13. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  14. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  15. EXPRESS EMPATHY
  16. USE THE CUSTOMERS NAME
  17. AVOID NEGATIVE PHRASES OR BEHVIORS
  18. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  19. FOLLOW THE CODE BLUE PROCESS
  20. BRAND FRONTIER
  21. MEMO THE ACCOUNT CORRECTLY
  22. USE AN UPBEAT VOICE
  23. USE AN UBEAT GREETING
  24. BRIDGE TO A SALE