FOLLOWTHE CODEBLUEPROCESSUSE THECUSTOMERSNAMEEXPRESSEMPATHYREVIEWIMPORTANTHIGHLIGHTSUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEOFFERADDITIONALASSISTANCESAFEGUARDTHEACCOUNTASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLAVOIDNEGATIVEPHRASESORBEHVIORSDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONRESOLVETHEREQUESTUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALELISTEN ANDACKNOWLEDGECUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEMEMO THEACCOUNTCORRECTLYARRANGEA FOLLOWUP WITHCUSTOMERUSE ANUPBEATVOICEUSE ANUBEATGREETINGEXPRESSEMPATHYUSEPROPERHOLDGUIDELINESBRANDFRONTIERBRIDGETO ASALEINTERVIEWASKQUESTIONSMANAGECUSTOMER'SOBJECTIONFOLLOWTHE CODEBLUEPROCESSUSE THECUSTOMERSNAMEEXPRESSEMPATHYREVIEWIMPORTANTHIGHLIGHTSUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEOFFERADDITIONALASSISTANCESAFEGUARDTHEACCOUNTASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLAVOIDNEGATIVEPHRASESORBEHVIORSDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONRESOLVETHEREQUESTUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALELISTEN ANDACKNOWLEDGECUSTOMERADDRESSAND RESOLVEANYREPORTEDTROUBLEMEMO THEACCOUNTCORRECTLYARRANGEA FOLLOWUP WITHCUSTOMERUSE ANUPBEATVOICEUSE ANUBEATGREETINGEXPRESSEMPATHYUSEPROPERHOLDGUIDELINESBRANDFRONTIERBRIDGETO ASALEINTERVIEWASKQUESTIONSMANAGECUSTOMER'SOBJECTION

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FOLLOW THE CODE BLUE PROCESS
  2. USE THE CUSTOMERS NAME
  3. EXPRESS EMPATHY
  4. REVIEW IMPORTANT HIGHLIGHTS
  5. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  6. OFFER ADDITIONAL ASSISTANCE
  7. SAFEGUARD THE ACCOUNT
  8. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  9. AVOID NEGATIVE PHRASES OR BEHVIORS
  10. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  11. RESOLVE THE REQUEST
  12. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  13. LISTEN AND ACKNOWLEDGE CUSTOMER
  14. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  15. MEMO THE ACCOUNT CORRECTLY
  16. ARRANGE A FOLLOW UP WITH CUSTOMER
  17. USE AN UPBEAT VOICE
  18. USE AN UBEAT GREETING
  19. EXPRESS EMPATHY
  20. USE PROPER HOLD GUIDELINES
  21. BRAND FRONTIER
  22. BRIDGE TO A SALE
  23. INTERVIEW ASK QUESTIONS
  24. MANAGE CUSTOMER'S OBJECTION