MEMO THEACCOUNTCORRECTLYRESOLVETHEREQUESTUSEPROPERHOLDGUIDELINESFOLLOWTHE CODEBLUEPROCESSSAFEGUARDTHEACCOUNTARRANGEA FOLLOWUP WITHCUSTOMERINTERVIEWASKQUESTIONSMANAGECUSTOMER'SOBJECTIONAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYBRIDGETO ASALEREVIEWIMPORTANTHIGHLIGHTSASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSE ANUBEATGREETINGADDRESSAND RESOLVEANYREPORTEDTROUBLEBRANDFRONTIEROFFERADDITIONALASSISTANCEEXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE THECUSTOMERSNAMEUSE ANUPBEATVOICEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONLISTEN ANDACKNOWLEDGECUSTOMERMEMO THEACCOUNTCORRECTLYRESOLVETHEREQUESTUSEPROPERHOLDGUIDELINESFOLLOWTHE CODEBLUEPROCESSSAFEGUARDTHEACCOUNTARRANGEA FOLLOWUP WITHCUSTOMERINTERVIEWASKQUESTIONSMANAGECUSTOMER'SOBJECTIONAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYBRIDGETO ASALEREVIEWIMPORTANTHIGHLIGHTSASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEUSE ANUBEATGREETINGADDRESSAND RESOLVEANYREPORTEDTROUBLEBRANDFRONTIEROFFERADDITIONALASSISTANCEEXPRESSEMPATHYUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE THECUSTOMERSNAMEUSE ANUPBEATVOICEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONLISTEN ANDACKNOWLEDGECUSTOMER

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. MEMO THE ACCOUNT CORRECTLY
  2. RESOLVE THE REQUEST
  3. USE PROPER HOLD GUIDELINES
  4. FOLLOW THE CODE BLUE PROCESS
  5. SAFEGUARD THE ACCOUNT
  6. ARRANGE A FOLLOW UP WITH CUSTOMER
  7. INTERVIEW ASK QUESTIONS
  8. MANAGE CUSTOMER'S OBJECTION
  9. AVOID NEGATIVE PHRASES OR BEHVIORS
  10. EXPRESS EMPATHY
  11. BRIDGE TO A SALE
  12. REVIEW IMPORTANT HIGHLIGHTS
  13. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  14. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  15. USE AN UBEAT GREETING
  16. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  17. BRAND FRONTIER
  18. OFFER ADDITIONAL ASSISTANCE
  19. EXPRESS EMPATHY
  20. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  21. USE THE CUSTOMERS NAME
  22. USE AN UPBEAT VOICE
  23. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  24. LISTEN AND ACKNOWLEDGE CUSTOMER