OFFERADDITIONALASSISTANCEEXPRESSEMPATHYAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYBRANDFRONTIERADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUPBEATVOICEMEMO THEACCOUNTCORRECTLYUSEPROPERHOLDGUIDELINESUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE ANUBEATGREETINGBRIDGETO ASALEUSE THECUSTOMERSNAMEFOLLOWTHE CODEBLUEPROCESSUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLRESOLVETHEREQUESTINTERVIEWASKQUESTIONSLISTEN ANDACKNOWLEDGECUSTOMERMANAGECUSTOMER'SOBJECTIONSAFEGUARDTHEACCOUNTDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONARRANGEA FOLLOWUP WITHCUSTOMERREVIEWIMPORTANTHIGHLIGHTSOFFERADDITIONALASSISTANCEEXPRESSEMPATHYAVOIDNEGATIVEPHRASESORBEHVIORSEXPRESSEMPATHYBRANDFRONTIERADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUPBEATVOICEMEMO THEACCOUNTCORRECTLYUSEPROPERHOLDGUIDELINESUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEUSE ANUBEATGREETINGBRIDGETO ASALEUSE THECUSTOMERSNAMEFOLLOWTHE CODEBLUEPROCESSUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLRESOLVETHEREQUESTINTERVIEWASKQUESTIONSLISTEN ANDACKNOWLEDGECUSTOMERMANAGECUSTOMER'SOBJECTIONSAFEGUARDTHEACCOUNTDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONARRANGEA FOLLOWUP WITHCUSTOMERREVIEWIMPORTANTHIGHLIGHTS

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OFFER ADDITIONAL ASSISTANCE
  2. EXPRESS EMPATHY
  3. AVOID NEGATIVE PHRASES OR BEHVIORS
  4. EXPRESS EMPATHY
  5. BRAND FRONTIER
  6. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  7. USE AN UPBEAT VOICE
  8. MEMO THE ACCOUNT CORRECTLY
  9. USE PROPER HOLD GUIDELINES
  10. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  11. USE AN UBEAT GREETING
  12. BRIDGE TO A SALE
  13. USE THE CUSTOMERS NAME
  14. FOLLOW THE CODE BLUE PROCESS
  15. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  16. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  17. RESOLVE THE REQUEST
  18. INTERVIEW ASK QUESTIONS
  19. LISTEN AND ACKNOWLEDGE CUSTOMER
  20. MANAGE CUSTOMER'S OBJECTION
  21. SAFEGUARD THE ACCOUNT
  22. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  23. ARRANGE A FOLLOW UP WITH CUSTOMER
  24. REVIEW IMPORTANT HIGHLIGHTS