MANAGECUSTOMER'SOBJECTIONEXPRESSEMPATHYINTERVIEWASKQUESTIONSUSE ANUPBEATVOICEREVIEWIMPORTANTHIGHLIGHTSBRANDFRONTIERLISTEN ANDACKNOWLEDGECUSTOMERBRIDGETO ASALEARRANGEA FOLLOWUP WITHCUSTOMERDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONUSE THECUSTOMERSNAMEADDRESSAND RESOLVEANYREPORTEDTROUBLEAVOIDNEGATIVEPHRASESORBEHVIORSUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEEXPRESSEMPATHYSAFEGUARDTHEACCOUNTRESOLVETHEREQUESTFOLLOWTHE CODEBLUEPROCESSUSEPROPERHOLDGUIDELINESASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLMEMO THEACCOUNTCORRECTLYOFFERADDITIONALASSISTANCEUSE ANUBEATGREETINGUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALEMANAGECUSTOMER'SOBJECTIONEXPRESSEMPATHYINTERVIEWASKQUESTIONSUSE ANUPBEATVOICEREVIEWIMPORTANTHIGHLIGHTSBRANDFRONTIERLISTEN ANDACKNOWLEDGECUSTOMERBRIDGETO ASALEARRANGEA FOLLOWUP WITHCUSTOMERDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONUSE THECUSTOMERSNAMEADDRESSAND RESOLVEANYREPORTEDTROUBLEAVOIDNEGATIVEPHRASESORBEHVIORSUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEEXPRESSEMPATHYSAFEGUARDTHEACCOUNTRESOLVETHEREQUESTFOLLOWTHE CODEBLUEPROCESSUSEPROPERHOLDGUIDELINESASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLMEMO THEACCOUNTCORRECTLYOFFERADDITIONALASSISTANCEUSE ANUBEATGREETINGUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALE

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MANAGE CUSTOMER'S OBJECTION
  2. EXPRESS EMPATHY
  3. INTERVIEW ASK QUESTIONS
  4. USE AN UPBEAT VOICE
  5. REVIEW IMPORTANT HIGHLIGHTS
  6. BRAND FRONTIER
  7. LISTEN AND ACKNOWLEDGE CUSTOMER
  8. BRIDGE TO A SALE
  9. ARRANGE A FOLLOW UP WITH CUSTOMER
  10. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  11. USE THE CUSTOMERS NAME
  12. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  13. AVOID NEGATIVE PHRASES OR BEHVIORS
  14. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  15. EXPRESS EMPATHY
  16. SAFEGUARD THE ACCOUNT
  17. RESOLVE THE REQUEST
  18. FOLLOW THE CODE BLUE PROCESS
  19. USE PROPER HOLD GUIDELINES
  20. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  21. MEMO THE ACCOUNT CORRECTLY
  22. OFFER ADDITIONAL ASSISTANCE
  23. USE AN UBEAT GREETING
  24. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE