INTERVIEWASKQUESTIONSAVOIDNEGATIVEPHRASESORBEHVIORSUSEPROPERHOLDGUIDELINESOFFERADDITIONALASSISTANCEREVIEWIMPORTANTHIGHLIGHTSMANAGECUSTOMER'SOBJECTIONUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUPBEATVOICEMEMO THEACCOUNTCORRECTLYUSE ANUBEATGREETINGBRANDFRONTIERUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALELISTEN ANDACKNOWLEDGECUSTOMERARRANGEA FOLLOWUP WITHCUSTOMERUSE THECUSTOMERSNAMEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONFOLLOWTHE CODEBLUEPROCESSASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLRESOLVETHEREQUESTBRIDGETO ASALESAFEGUARDTHEACCOUNTEXPRESSEMPATHYEXPRESSEMPATHYINTERVIEWASKQUESTIONSAVOIDNEGATIVEPHRASESORBEHVIORSUSEPROPERHOLDGUIDELINESOFFERADDITIONALASSISTANCEREVIEWIMPORTANTHIGHLIGHTSMANAGECUSTOMER'SOBJECTIONUSE ANASSUMPTIVEAPROACHTO CLOSETHE SALEADDRESSAND RESOLVEANYREPORTEDTROUBLEUSE ANUPBEATVOICEMEMO THEACCOUNTCORRECTLYUSE ANUBEATGREETINGBRANDFRONTIERUSE ANASSUMPTIVEAPPROACHTO CLOSETHE SALELISTEN ANDACKNOWLEDGECUSTOMERARRANGEA FOLLOWUP WITHCUSTOMERUSE THECUSTOMERSNAMEDEMONSTRATETHE VALUE OFTHE PRODUCTORPROMOTIONFOLLOWTHE CODEBLUEPROCESSASK QUESTIONS TOCLARIFYCUSTOMERCONCERN/REASONFOR CALLRESOLVETHEREQUESTBRIDGETO ASALESAFEGUARDTHEACCOUNTEXPRESSEMPATHYEXPRESSEMPATHY

CUSTOMER SERVICE WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. INTERVIEW ASK QUESTIONS
  2. AVOID NEGATIVE PHRASES OR BEHVIORS
  3. USE PROPER HOLD GUIDELINES
  4. OFFER ADDITIONAL ASSISTANCE
  5. REVIEW IMPORTANT HIGHLIGHTS
  6. MANAGE CUSTOMER'S OBJECTION
  7. USE AN ASSUMPTIVE APROACH TO CLOSE THE SALE
  8. ADDRESS AND RESOLVE ANY REPORTED TROUBLE
  9. USE AN UPBEAT VOICE
  10. MEMO THE ACCOUNT CORRECTLY
  11. USE AN UBEAT GREETING
  12. BRAND FRONTIER
  13. USE AN ASSUMPTIVE APPROACH TO CLOSE THE SALE
  14. LISTEN AND ACKNOWLEDGE CUSTOMER
  15. ARRANGE A FOLLOW UP WITH CUSTOMER
  16. USE THE CUSTOMERS NAME
  17. DEMONSTRATE THE VALUE OF THE PRODUCT OR PROMOTION
  18. FOLLOW THE CODE BLUE PROCESS
  19. ASK QUESTIONS TO CLARIFY CUSTOMER CONCERN/REASON FOR CALL
  20. RESOLVE THE REQUEST
  21. BRIDGE TO A SALE
  22. SAFEGUARD THE ACCOUNT
  23. EXPRESS EMPATHY
  24. EXPRESS EMPATHY