updated mbrdemographicsDiscussedLEPDiscussedMedicalClaimsConfirmedmbr is notdrivingFind aproviderSearchlooked inESD atpharmacyclaimsDidResearchin MarxGave mbrnohomeworkthankedmbr forbeing partof AnthemVerifiedHIPAAOrderNew IDcardTold mbrto callMemberServicesDiscussedEssentialExtras withmemberDispositionedproperly inBravoDiscussedDME withmemberusedMacessAskedprobingquestions(issues withbilling, etc..)advisedthe callmay berecordedContactedone of ourVendorscheckedNextGenCalled aprovider'soffice formbrcheckedAutorizationslooked atmembersEOCOrderedMemberMaterialsMbrstates noissuescreatedMyAdvocatereferralOTCissuesupdated mbrdemographicsDiscussedLEPDiscussedMedicalClaimsConfirmedmbr is notdrivingFind aproviderSearchlooked inESD atpharmacyclaimsDidResearchin MarxGave mbrnohomeworkthankedmbr forbeing partof AnthemVerifiedHIPAAOrderNew IDcardTold mbrto callMemberServicesDiscussedEssentialExtras withmemberDispositionedproperly inBravoDiscussedDME withmemberusedMacessAskedprobingquestions(issues withbilling, etc..)advisedthe callmay berecordedContactedone of ourVendorscheckedNextGenCalled aprovider'soffice formbrcheckedAutorizationslooked atmembersEOCOrderedMemberMaterialsMbrstates noissuescreatedMyAdvocatereferralOTCissues

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. updated mbr demographics
  2. Discussed LEP
  3. Discussed Medical Claims
  4. Confirmed mbr is not driving
  5. Find a provider Search
  6. looked in ESD at pharmacy claims
  7. Did Research in Marx
  8. Gave mbr no homework
  9. thanked mbr for being part of Anthem
  10. Verified HIPAA
  11. Order New ID card
  12. Told mbr to call Member Services
  13. Discussed Essential Extras with member
  14. Dispositioned properly in Bravo
  15. Discussed DME with member
  16. used Macess
  17. Asked probing questions (issues with billing, etc..)
  18. advised the call may be recorded
  19. Contacted one of our Vendors
  20. checked NextGen
  21. Called a provider's office for mbr
  22. checked Autorizations
  23. looked at members EOC
  24. Ordered Member Materials
  25. Mbr states no issues
  26. created My Advocate referral
  27. OTC issues