checkedAutorizationslooked atmembersEOCDidResearchin MarxAskedprobingquestions(issues withbilling, etc..)DiscussedLEPlooked inESD atpharmacyclaimsDiscussedDME withmemberupdated mbrdemographicsDispositionedproperly inBravoDiscussedEssentialExtras withmembercheckedNextGencreatedMyAdvocatereferralVerifiedHIPAAContactedone of ourVendorsadvisedthe callmay berecordedConfirmedmbr is notdrivingGave mbrnohomeworkOrderNew IDcardOrderedMemberMaterialsthankedmbr forbeing partof AnthemusedMacessMbrstates noissuesOTCissuesFind aproviderSearchCalled aprovider'soffice formbrTold mbrto callMemberServicesDiscussedMedicalClaimscheckedAutorizationslooked atmembersEOCDidResearchin MarxAskedprobingquestions(issues withbilling, etc..)DiscussedLEPlooked inESD atpharmacyclaimsDiscussedDME withmemberupdated mbrdemographicsDispositionedproperly inBravoDiscussedEssentialExtras withmembercheckedNextGencreatedMyAdvocatereferralVerifiedHIPAAContactedone of ourVendorsadvisedthe callmay berecordedConfirmedmbr is notdrivingGave mbrnohomeworkOrderNew IDcardOrderedMemberMaterialsthankedmbr forbeing partof AnthemusedMacessMbrstates noissuesOTCissuesFind aproviderSearchCalled aprovider'soffice formbrTold mbrto callMemberServicesDiscussedMedicalClaims

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. checked Autorizations
  2. looked at members EOC
  3. Did Research in Marx
  4. Asked probing questions (issues with billing, etc..)
  5. Discussed LEP
  6. looked in ESD at pharmacy claims
  7. Discussed DME with member
  8. updated mbr demographics
  9. Dispositioned properly in Bravo
  10. Discussed Essential Extras with member
  11. checked NextGen
  12. created My Advocate referral
  13. Verified HIPAA
  14. Contacted one of our Vendors
  15. advised the call may be recorded
  16. Confirmed mbr is not driving
  17. Gave mbr no homework
  18. Order New ID card
  19. Ordered Member Materials
  20. thanked mbr for being part of Anthem
  21. used Macess
  22. Mbr states no issues
  23. OTC issues
  24. Find a provider Search
  25. Called a provider's office for mbr
  26. Told mbr to call Member Services
  27. Discussed Medical Claims