DidResearchin Marxlooked atmembersEOCGave mbrnohomeworkMbrstates noissuesConfirmedmbr is notdrivingDispositionedproperly inBravoDiscussedLEPTold mbrto callMemberServiceslooked inESD atpharmacyclaimscheckedNextGenDiscussedEssentialExtras withmemberVerifiedHIPAAAskedprobingquestions(issues withbilling, etc..)DiscussedDME withmemberOrderNew IDcardOrderedMemberMaterialsOTCissuesFind aproviderSearchContactedone of ourVendorsDiscussedMedicalClaimscheckedAutorizationsCalled aprovider'soffice formbrthankedmbr forbeing partof Anthemupdated mbrdemographicsadvisedthe callmay berecordedcreatedMyAdvocatereferralusedMacessDidResearchin Marxlooked atmembersEOCGave mbrnohomeworkMbrstates noissuesConfirmedmbr is notdrivingDispositionedproperly inBravoDiscussedLEPTold mbrto callMemberServiceslooked inESD atpharmacyclaimscheckedNextGenDiscussedEssentialExtras withmemberVerifiedHIPAAAskedprobingquestions(issues withbilling, etc..)DiscussedDME withmemberOrderNew IDcardOrderedMemberMaterialsOTCissuesFind aproviderSearchContactedone of ourVendorsDiscussedMedicalClaimscheckedAutorizationsCalled aprovider'soffice formbrthankedmbr forbeing partof Anthemupdated mbrdemographicsadvisedthe callmay berecordedcreatedMyAdvocatereferralusedMacess

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did Research in Marx
  2. looked at members EOC
  3. Gave mbr no homework
  4. Mbr states no issues
  5. Confirmed mbr is not driving
  6. Dispositioned properly in Bravo
  7. Discussed LEP
  8. Told mbr to call Member Services
  9. looked in ESD at pharmacy claims
  10. checked NextGen
  11. Discussed Essential Extras with member
  12. Verified HIPAA
  13. Asked probing questions (issues with billing, etc..)
  14. Discussed DME with member
  15. Order New ID card
  16. Ordered Member Materials
  17. OTC issues
  18. Find a provider Search
  19. Contacted one of our Vendors
  20. Discussed Medical Claims
  21. checked Autorizations
  22. Called a provider's office for mbr
  23. thanked mbr for being part of Anthem
  24. updated mbr demographics
  25. advised the call may be recorded
  26. created My Advocate referral
  27. used Macess