Confirmedmbr is notdrivingGave mbrnohomeworkAskedprobingquestions(issues withbilling, etc..)Told mbrto callMemberServiceslooked inESD atpharmacyclaimsDidResearchin MarxcheckedNextGenDispositionedproperly inBravocheckedAutorizationsVerifiedHIPAAMbrstates noissuesOrderedMemberMaterialslooked atmembersEOCFind aproviderSearchcreatedMyAdvocatereferralthankedmbr forbeing partof AnthemusedMacessDiscussedLEPupdated mbrdemographicsDiscussedMedicalClaimsCalled aprovider'soffice formbrOrderNew IDcardDiscussedDME withmemberContactedone of ourVendorsOTCissuesadvisedthe callmay berecordedDiscussedEssentialExtras withmemberConfirmedmbr is notdrivingGave mbrnohomeworkAskedprobingquestions(issues withbilling, etc..)Told mbrto callMemberServiceslooked inESD atpharmacyclaimsDidResearchin MarxcheckedNextGenDispositionedproperly inBravocheckedAutorizationsVerifiedHIPAAMbrstates noissuesOrderedMemberMaterialslooked atmembersEOCFind aproviderSearchcreatedMyAdvocatereferralthankedmbr forbeing partof AnthemusedMacessDiscussedLEPupdated mbrdemographicsDiscussedMedicalClaimsCalled aprovider'soffice formbrOrderNew IDcardDiscussedDME withmemberContactedone of ourVendorsOTCissuesadvisedthe callmay berecordedDiscussedEssentialExtras withmember

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed mbr is not driving
  2. Gave mbr no homework
  3. Asked probing questions (issues with billing, etc..)
  4. Told mbr to call Member Services
  5. looked in ESD at pharmacy claims
  6. Did Research in Marx
  7. checked NextGen
  8. Dispositioned properly in Bravo
  9. checked Autorizations
  10. Verified HIPAA
  11. Mbr states no issues
  12. Ordered Member Materials
  13. looked at members EOC
  14. Find a provider Search
  15. created My Advocate referral
  16. thanked mbr for being part of Anthem
  17. used Macess
  18. Discussed LEP
  19. updated mbr demographics
  20. Discussed Medical Claims
  21. Called a provider's office for mbr
  22. Order New ID card
  23. Discussed DME with member
  24. Contacted one of our Vendors
  25. OTC issues
  26. advised the call may be recorded
  27. Discussed Essential Extras with member