usedMacessVerifiedHIPAAContactedone of ourVendorsOrderedMemberMaterialscheckedNextGenthankedmbr forbeing partof AnthemDiscussedMedicalClaimsOTCissuesCalled aprovider'soffice formbrAskedprobingquestions(issues withbilling, etc..)DiscussedLEPcreatedMyAdvocatereferraladvisedthe callmay berecordedFind aproviderSearchDiscussedDME withmemberMbrstates noissuesDiscussedEssentialExtras withmemberGave mbrnohomeworkupdated mbrdemographicslooked inESD atpharmacyclaimsDispositionedproperly inBravoDidResearchin MarxConfirmedmbr is notdrivingcheckedAutorizationslooked atmembersEOCTold mbrto callMemberServicesOrderNew IDcardusedMacessVerifiedHIPAAContactedone of ourVendorsOrderedMemberMaterialscheckedNextGenthankedmbr forbeing partof AnthemDiscussedMedicalClaimsOTCissuesCalled aprovider'soffice formbrAskedprobingquestions(issues withbilling, etc..)DiscussedLEPcreatedMyAdvocatereferraladvisedthe callmay berecordedFind aproviderSearchDiscussedDME withmemberMbrstates noissuesDiscussedEssentialExtras withmemberGave mbrnohomeworkupdated mbrdemographicslooked inESD atpharmacyclaimsDispositionedproperly inBravoDidResearchin MarxConfirmedmbr is notdrivingcheckedAutorizationslooked atmembersEOCTold mbrto callMemberServicesOrderNew IDcard

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. used Macess
  2. Verified HIPAA
  3. Contacted one of our Vendors
  4. Ordered Member Materials
  5. checked NextGen
  6. thanked mbr for being part of Anthem
  7. Discussed Medical Claims
  8. OTC issues
  9. Called a provider's office for mbr
  10. Asked probing questions (issues with billing, etc..)
  11. Discussed LEP
  12. created My Advocate referral
  13. advised the call may be recorded
  14. Find a provider Search
  15. Discussed DME with member
  16. Mbr states no issues
  17. Discussed Essential Extras with member
  18. Gave mbr no homework
  19. updated mbr demographics
  20. looked in ESD at pharmacy claims
  21. Dispositioned properly in Bravo
  22. Did Research in Marx
  23. Confirmed mbr is not driving
  24. checked Autorizations
  25. looked at members EOC
  26. Told mbr to call Member Services
  27. Order New ID card