Gave mbrnohomeworkDiscussedLEPFind aproviderSearchthankedmbr forbeing partof Anthemlooked inESD atpharmacyclaimsTold mbrto callMemberServicescreatedMyAdvocatereferralDispositionedproperly inBravoAskedprobingquestions(issues withbilling, etc..)advisedthe callmay berecordedOrderedMemberMaterialsDiscussedDME withmemberVerifiedHIPAAOTCissuesOrderNew IDcardlooked atmembersEOCcheckedAutorizationsusedMacessCalled aprovider'soffice formbrConfirmedmbr is notdrivingcheckedNextGenDiscussedMedicalClaimsDidResearchin MarxContactedone of ourVendorsDiscussedEssentialExtras withmemberMbrstates noissuesupdated mbrdemographicsGave mbrnohomeworkDiscussedLEPFind aproviderSearchthankedmbr forbeing partof Anthemlooked inESD atpharmacyclaimsTold mbrto callMemberServicescreatedMyAdvocatereferralDispositionedproperly inBravoAskedprobingquestions(issues withbilling, etc..)advisedthe callmay berecordedOrderedMemberMaterialsDiscussedDME withmemberVerifiedHIPAAOTCissuesOrderNew IDcardlooked atmembersEOCcheckedAutorizationsusedMacessCalled aprovider'soffice formbrConfirmedmbr is notdrivingcheckedNextGenDiscussedMedicalClaimsDidResearchin MarxContactedone of ourVendorsDiscussedEssentialExtras withmemberMbrstates noissuesupdated mbrdemographics

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave mbr no homework
  2. Discussed LEP
  3. Find a provider Search
  4. thanked mbr for being part of Anthem
  5. looked in ESD at pharmacy claims
  6. Told mbr to call Member Services
  7. created My Advocate referral
  8. Dispositioned properly in Bravo
  9. Asked probing questions (issues with billing, etc..)
  10. advised the call may be recorded
  11. Ordered Member Materials
  12. Discussed DME with member
  13. Verified HIPAA
  14. OTC issues
  15. Order New ID card
  16. looked at members EOC
  17. checked Autorizations
  18. used Macess
  19. Called a provider's office for mbr
  20. Confirmed mbr is not driving
  21. checked NextGen
  22. Discussed Medical Claims
  23. Did Research in Marx
  24. Contacted one of our Vendors
  25. Discussed Essential Extras with member
  26. Mbr states no issues
  27. updated mbr demographics