updated mbrdemographicsMbrstates noissuesContactedone of ourVendorsDiscussedEssentialExtras withmemberDiscussedLEPcheckedAutorizationsusedMacessDidResearchin MarxCalled aprovider'soffice formbrTold mbrto callMemberServicesDispositionedproperly inBravocreatedMyAdvocatereferralFind aproviderSearchOrderNew IDcardAskedprobingquestions(issues withbilling, etc..)OTCissuesGave mbrnohomeworkDiscussedDME withmemberConfirmedmbr is notdrivinglooked inESD atpharmacyclaimsthankedmbr forbeing partof Anthemadvisedthe callmay berecordedOrderedMemberMaterialsVerifiedHIPAAlooked atmembersEOCDiscussedMedicalClaimscheckedNextGenupdated mbrdemographicsMbrstates noissuesContactedone of ourVendorsDiscussedEssentialExtras withmemberDiscussedLEPcheckedAutorizationsusedMacessDidResearchin MarxCalled aprovider'soffice formbrTold mbrto callMemberServicesDispositionedproperly inBravocreatedMyAdvocatereferralFind aproviderSearchOrderNew IDcardAskedprobingquestions(issues withbilling, etc..)OTCissuesGave mbrnohomeworkDiscussedDME withmemberConfirmedmbr is notdrivinglooked inESD atpharmacyclaimsthankedmbr forbeing partof Anthemadvisedthe callmay berecordedOrderedMemberMaterialsVerifiedHIPAAlooked atmembersEOCDiscussedMedicalClaimscheckedNextGen

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. updated mbr demographics
  2. Mbr states no issues
  3. Contacted one of our Vendors
  4. Discussed Essential Extras with member
  5. Discussed LEP
  6. checked Autorizations
  7. used Macess
  8. Did Research in Marx
  9. Called a provider's office for mbr
  10. Told mbr to call Member Services
  11. Dispositioned properly in Bravo
  12. created My Advocate referral
  13. Find a provider Search
  14. Order New ID card
  15. Asked probing questions (issues with billing, etc..)
  16. OTC issues
  17. Gave mbr no homework
  18. Discussed DME with member
  19. Confirmed mbr is not driving
  20. looked in ESD at pharmacy claims
  21. thanked mbr for being part of Anthem
  22. advised the call may be recorded
  23. Ordered Member Materials
  24. Verified HIPAA
  25. looked at members EOC
  26. Discussed Medical Claims
  27. checked NextGen