OrderedMemberMaterialsDispositionedproperly inBravocheckedNextGenadvisedthe callmay berecordedupdated mbrdemographicsCalled aprovider'soffice formbrusedMacessMbrstates noissuesDiscussedLEPlooked atmembersEOCDidResearchin MarxDiscussedDME withmemberTold mbrto callMemberServicesDiscussedEssentialExtras withmemberConfirmedmbr is notdrivingAskedprobingquestions(issues withbilling, etc..)checkedAutorizationsDiscussedMedicalClaimsVerifiedHIPAAOrderNew IDcardGave mbrnohomeworkOTCissuesFind aproviderSearchlooked inESD atpharmacyclaimscreatedMyAdvocatereferralContactedone of ourVendorsthankedmbr forbeing partof AnthemOrderedMemberMaterialsDispositionedproperly inBravocheckedNextGenadvisedthe callmay berecordedupdated mbrdemographicsCalled aprovider'soffice formbrusedMacessMbrstates noissuesDiscussedLEPlooked atmembersEOCDidResearchin MarxDiscussedDME withmemberTold mbrto callMemberServicesDiscussedEssentialExtras withmemberConfirmedmbr is notdrivingAskedprobingquestions(issues withbilling, etc..)checkedAutorizationsDiscussedMedicalClaimsVerifiedHIPAAOrderNew IDcardGave mbrnohomeworkOTCissuesFind aproviderSearchlooked inESD atpharmacyclaimscreatedMyAdvocatereferralContactedone of ourVendorsthankedmbr forbeing partof Anthem

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ordered Member Materials
  2. Dispositioned properly in Bravo
  3. checked NextGen
  4. advised the call may be recorded
  5. updated mbr demographics
  6. Called a provider's office for mbr
  7. used Macess
  8. Mbr states no issues
  9. Discussed LEP
  10. looked at members EOC
  11. Did Research in Marx
  12. Discussed DME with member
  13. Told mbr to call Member Services
  14. Discussed Essential Extras with member
  15. Confirmed mbr is not driving
  16. Asked probing questions (issues with billing, etc..)
  17. checked Autorizations
  18. Discussed Medical Claims
  19. Verified HIPAA
  20. Order New ID card
  21. Gave mbr no homework
  22. OTC issues
  23. Find a provider Search
  24. looked in ESD at pharmacy claims
  25. created My Advocate referral
  26. Contacted one of our Vendors
  27. thanked mbr for being part of Anthem