OrderNew IDcardadvisedthe callmay berecordedMbrstates noissuesDispositionedproperly inBravoConfirmedmbr is notdrivingcheckedNextGenOrderedMemberMaterialscheckedAutorizationsDiscussedMedicalClaimsOTCissuescreatedMyAdvocatereferralDiscussedLEPVerifiedHIPAAAskedprobingquestions(issues withbilling, etc..)Find aproviderSearchTold mbrto callMemberServiceslooked inESD atpharmacyclaimsusedMacessupdated mbrdemographicsDiscussedDME withmemberDiscussedEssentialExtras withmemberContactedone of ourVendorsDidResearchin MarxGave mbrnohomeworkthankedmbr forbeing partof Anthemlooked atmembersEOCCalled aprovider'soffice formbrOrderNew IDcardadvisedthe callmay berecordedMbrstates noissuesDispositionedproperly inBravoConfirmedmbr is notdrivingcheckedNextGenOrderedMemberMaterialscheckedAutorizationsDiscussedMedicalClaimsOTCissuescreatedMyAdvocatereferralDiscussedLEPVerifiedHIPAAAskedprobingquestions(issues withbilling, etc..)Find aproviderSearchTold mbrto callMemberServiceslooked inESD atpharmacyclaimsusedMacessupdated mbrdemographicsDiscussedDME withmemberDiscussedEssentialExtras withmemberContactedone of ourVendorsDidResearchin MarxGave mbrnohomeworkthankedmbr forbeing partof Anthemlooked atmembersEOCCalled aprovider'soffice formbr

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Order New ID card
  2. advised the call may be recorded
  3. Mbr states no issues
  4. Dispositioned properly in Bravo
  5. Confirmed mbr is not driving
  6. checked NextGen
  7. Ordered Member Materials
  8. checked Autorizations
  9. Discussed Medical Claims
  10. OTC issues
  11. created My Advocate referral
  12. Discussed LEP
  13. Verified HIPAA
  14. Asked probing questions (issues with billing, etc..)
  15. Find a provider Search
  16. Told mbr to call Member Services
  17. looked in ESD at pharmacy claims
  18. used Macess
  19. updated mbr demographics
  20. Discussed DME with member
  21. Discussed Essential Extras with member
  22. Contacted one of our Vendors
  23. Did Research in Marx
  24. Gave mbr no homework
  25. thanked mbr for being part of Anthem
  26. looked at members EOC
  27. Called a provider's office for mbr