OrderNew IDcardAskedprobingquestions(issues withbilling, etc..)updated mbrdemographicsadvisedthe callmay berecordedContactedone of ourVendorsDiscussedDME withmemberVerifiedHIPAAlooked atmembersEOCDidResearchin MarxcreatedMyAdvocatereferralDiscussedEssentialExtras withmembercheckedNextGenMbrstates noissuesDiscussedMedicalClaimsOrderedMemberMaterialsTold mbrto callMemberServicesDiscussedLEPCalled aprovider'soffice formbrConfirmedmbr is notdrivingcheckedAutorizationsusedMacessFind aproviderSearchDispositionedproperly inBravothankedmbr forbeing partof Anthemlooked inESD atpharmacyclaimsOTCissuesGave mbrnohomeworkOrderNew IDcardAskedprobingquestions(issues withbilling, etc..)updated mbrdemographicsadvisedthe callmay berecordedContactedone of ourVendorsDiscussedDME withmemberVerifiedHIPAAlooked atmembersEOCDidResearchin MarxcreatedMyAdvocatereferralDiscussedEssentialExtras withmembercheckedNextGenMbrstates noissuesDiscussedMedicalClaimsOrderedMemberMaterialsTold mbrto callMemberServicesDiscussedLEPCalled aprovider'soffice formbrConfirmedmbr is notdrivingcheckedAutorizationsusedMacessFind aproviderSearchDispositionedproperly inBravothankedmbr forbeing partof Anthemlooked inESD atpharmacyclaimsOTCissuesGave mbrnohomework

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Order New ID card
  2. Asked probing questions (issues with billing, etc..)
  3. updated mbr demographics
  4. advised the call may be recorded
  5. Contacted one of our Vendors
  6. Discussed DME with member
  7. Verified HIPAA
  8. looked at members EOC
  9. Did Research in Marx
  10. created My Advocate referral
  11. Discussed Essential Extras with member
  12. checked NextGen
  13. Mbr states no issues
  14. Discussed Medical Claims
  15. Ordered Member Materials
  16. Told mbr to call Member Services
  17. Discussed LEP
  18. Called a provider's office for mbr
  19. Confirmed mbr is not driving
  20. checked Autorizations
  21. used Macess
  22. Find a provider Search
  23. Dispositioned properly in Bravo
  24. thanked mbr for being part of Anthem
  25. looked in ESD at pharmacy claims
  26. OTC issues
  27. Gave mbr no homework