OrderNew IDcardDiscussedEssentialExtras withmemberupdated mbrdemographicsOrderedMemberMaterialscheckedAutorizationsadvisedthe callmay berecordedusedMacessVerifiedHIPAADidResearchin MarxDiscussedDME withmemberMbrstates noissuesAskedprobingquestions(issues withbilling, etc..)Find aproviderSearchCalled aprovider'soffice formbrcreatedMyAdvocatereferralTold mbrto callMemberServicesOTCissuescheckedNextGenlooked inESD atpharmacyclaimslooked atmembersEOCDiscussedLEPDiscussedMedicalClaimsDispositionedproperly inBravoConfirmedmbr is notdrivingGave mbrnohomeworkContactedone of ourVendorsthankedmbr forbeing partof AnthemOrderNew IDcardDiscussedEssentialExtras withmemberupdated mbrdemographicsOrderedMemberMaterialscheckedAutorizationsadvisedthe callmay berecordedusedMacessVerifiedHIPAADidResearchin MarxDiscussedDME withmemberMbrstates noissuesAskedprobingquestions(issues withbilling, etc..)Find aproviderSearchCalled aprovider'soffice formbrcreatedMyAdvocatereferralTold mbrto callMemberServicesOTCissuescheckedNextGenlooked inESD atpharmacyclaimslooked atmembersEOCDiscussedLEPDiscussedMedicalClaimsDispositionedproperly inBravoConfirmedmbr is notdrivingGave mbrnohomeworkContactedone of ourVendorsthankedmbr forbeing partof Anthem

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Order New ID card
  2. Discussed Essential Extras with member
  3. updated mbr demographics
  4. Ordered Member Materials
  5. checked Autorizations
  6. advised the call may be recorded
  7. used Macess
  8. Verified HIPAA
  9. Did Research in Marx
  10. Discussed DME with member
  11. Mbr states no issues
  12. Asked probing questions (issues with billing, etc..)
  13. Find a provider Search
  14. Called a provider's office for mbr
  15. created My Advocate referral
  16. Told mbr to call Member Services
  17. OTC issues
  18. checked NextGen
  19. looked in ESD at pharmacy claims
  20. looked at members EOC
  21. Discussed LEP
  22. Discussed Medical Claims
  23. Dispositioned properly in Bravo
  24. Confirmed mbr is not driving
  25. Gave mbr no homework
  26. Contacted one of our Vendors
  27. thanked mbr for being part of Anthem