DiscussedEssentialExtras withmemberTold mbrto callMemberServiceslooked inESD atpharmacyclaimsDispositionedproperly inBravoOTCissueslooked atmembersEOCDiscussedMedicalClaimsusedMacessConfirmedmbr is notdrivingMbrstates noissuesFind aproviderSearchOrderNew IDcardDiscussedDME withmemberGave mbrnohomeworkDiscussedLEPcheckedAutorizationsthankedmbr forbeing partof AnthemcreatedMyAdvocatereferralupdated mbrdemographicsadvisedthe callmay berecordedDidResearchin MarxcheckedNextGenContactedone of ourVendorsAskedprobingquestions(issues withbilling, etc..)OrderedMemberMaterialsVerifiedHIPAACalled aprovider'soffice formbrDiscussedEssentialExtras withmemberTold mbrto callMemberServiceslooked inESD atpharmacyclaimsDispositionedproperly inBravoOTCissueslooked atmembersEOCDiscussedMedicalClaimsusedMacessConfirmedmbr is notdrivingMbrstates noissuesFind aproviderSearchOrderNew IDcardDiscussedDME withmemberGave mbrnohomeworkDiscussedLEPcheckedAutorizationsthankedmbr forbeing partof AnthemcreatedMyAdvocatereferralupdated mbrdemographicsadvisedthe callmay berecordedDidResearchin MarxcheckedNextGenContactedone of ourVendorsAskedprobingquestions(issues withbilling, etc..)OrderedMemberMaterialsVerifiedHIPAACalled aprovider'soffice formbr

Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discussed Essential Extras with member
  2. Told mbr to call Member Services
  3. looked in ESD at pharmacy claims
  4. Dispositioned properly in Bravo
  5. OTC issues
  6. looked at members EOC
  7. Discussed Medical Claims
  8. used Macess
  9. Confirmed mbr is not driving
  10. Mbr states no issues
  11. Find a provider Search
  12. Order New ID card
  13. Discussed DME with member
  14. Gave mbr no homework
  15. Discussed LEP
  16. checked Autorizations
  17. thanked mbr for being part of Anthem
  18. created My Advocate referral
  19. updated mbr demographics
  20. advised the call may be recorded
  21. Did Research in Marx
  22. checked NextGen
  23. Contacted one of our Vendors
  24. Asked probing questions (issues with billing, etc..)
  25. Ordered Member Materials
  26. Verified HIPAA
  27. Called a provider's office for mbr