I understandyour concern,and will makesure to addressall of yourneeds.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.I have no problemcrediting that feebut I would like toexplain what'sgoing on.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.I know yourtime isvaluable thankyou for sharingit with us.I understandhow upsettingthis can beand I wouldlike to help.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.We appreciateyour loyalty forthe _____years youbeen with us.Thank you somuch for yourpatience withus while wework to resolveyour issue.Now that I haveaddressed yourconcerns arethere any otherquestions?I understandthat it'sfrustrating tohave to callback about yourissue.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.Welcome tothe CITI familywe appreciateyour business.I'll be takinggreat care ofyour accounttoday.I would bemore thanhappy tohelp you withthat.I will gladlyassist youin resolvingthat issue.I appreciateyour patience;I sincerelyapologize forthe delay.Thank you foryour patience,I do apologizefor the wait.I see that youhave anamazingpayment historyand we trulyappreciate that.Let me start byreviewing youraccount so Ican addressyour concerns.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.We value yourloyalty I'd bemore thanhappy to helpwith that.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I understandyour concern,and will makesure to addressall of yourneeds.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.I have no problemcrediting that feebut I would like toexplain what'sgoing on.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.I know yourtime isvaluable thankyou for sharingit with us.I understandhow upsettingthis can beand I wouldlike to help.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.We appreciateyour loyalty forthe _____years youbeen with us.Thank you somuch for yourpatience withus while wework to resolveyour issue.Now that I haveaddressed yourconcerns arethere any otherquestions?I understandthat it'sfrustrating tohave to callback about yourissue.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.Welcome tothe CITI familywe appreciateyour business.I'll be takinggreat care ofyour accounttoday.I would bemore thanhappy tohelp you withthat.I will gladlyassist youin resolvingthat issue.I appreciateyour patience;I sincerelyapologize forthe delay.Thank you foryour patience,I do apologizefor the wait.I see that youhave anamazingpayment historyand we trulyappreciate that.Let me start byreviewing youraccount so Ican addressyour concerns.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.We value yourloyalty I'd bemore thanhappy to helpwith that.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.

Care Phrase Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand your concern, and will make sure to address all of your needs.
  2. If you need anything in the future feel free to call we are here 24/7 for anything that you need.
  3. I have no problem crediting that fee but I would like to explain what's going on.
  4. We look forward to taking care of all your financial needs thank you for choosing CITI.
  5. I know your time is valuable thank you for sharing it with us.
  6. I understand how upsetting this can be and I would like to help.
  7. I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
  8. Your feedback is extremely important to us. It allows us to continuously improve our service.
  9. We appreciate your loyalty for the _____ years you been with us.
  10. Thank you so much for your patience with us while we work to resolve your issue.
  11. Now that I have addressed your concerns are there any other questions?
  12. I understand that it's frustrating to have to call back about your issue.
  13. I apologize that this has happened, let me see what I can do to assist you with that.
  14. Welcome to the CITI family we appreciate your business.
  15. I'll be taking great care of your account today.
  16. I would be more than happy to help you with that.
  17. I will gladly assist you in resolving that issue.
  18. I appreciate your patience; I sincerely apologize for the delay.
  19. Thank you for your patience, I do apologize for the wait.
  20. I see that you have an amazing payment history and we truly appreciate that.
  21. Let me start by reviewing your account so I can address your concerns.
  22. It's been a pleasure working with you on your ________ account, I hope you have a great day.
  23. We value your loyalty I'd be more than happy to help with that.
  24. I'm here to help you and I’m going to stay with you until the issue is resolved.