Thank you foryour patience,I do apologizefor the wait.I know yourtime isvaluable thankyou for sharingit with us.I understandhow upsettingthis can beand I wouldlike to help.I have no problemcrediting that feebut I would like toexplain what'sgoing on.Let me start byreviewing youraccount so Ican addressyour concerns.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Welcome tothe CITI familywe appreciateyour business.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.Now that I haveaddressed yourconcerns arethere any otherquestions?I see that youhave anamazingpayment historyand we trulyappreciate that.I understandyour concern,and will makesure to addressall of yourneeds.I appreciateyour patience;I sincerelyapologize forthe delay.I understandthat it'sfrustrating tohave to callback about yourissue.Thank you somuch for yourpatience withus while wework to resolveyour issue.I'll be takinggreat care ofyour accounttoday.We appreciateyour loyalty forthe _____years youbeen with us.I will gladlyassist youin resolvingthat issue.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.We value yourloyalty I'd bemore thanhappy to helpwith that.I would bemore thanhappy tohelp you withthat.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.Thank you foryour patience,I do apologizefor the wait.I know yourtime isvaluable thankyou for sharingit with us.I understandhow upsettingthis can beand I wouldlike to help.I have no problemcrediting that feebut I would like toexplain what'sgoing on.Let me start byreviewing youraccount so Ican addressyour concerns.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Welcome tothe CITI familywe appreciateyour business.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.Now that I haveaddressed yourconcerns arethere any otherquestions?I see that youhave anamazingpayment historyand we trulyappreciate that.I understandyour concern,and will makesure to addressall of yourneeds.I appreciateyour patience;I sincerelyapologize forthe delay.I understandthat it'sfrustrating tohave to callback about yourissue.Thank you somuch for yourpatience withus while wework to resolveyour issue.I'll be takinggreat care ofyour accounttoday.We appreciateyour loyalty forthe _____years youbeen with us.I will gladlyassist youin resolvingthat issue.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.We value yourloyalty I'd bemore thanhappy to helpwith that.I would bemore thanhappy tohelp you withthat.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.

Care Phrase Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for your patience, I do apologize for the wait.
  2. I know your time is valuable thank you for sharing it with us.
  3. I understand how upsetting this can be and I would like to help.
  4. I have no problem crediting that fee but I would like to explain what's going on.
  5. Let me start by reviewing your account so I can address your concerns.
  6. I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
  7. It's been a pleasure working with you on your ________ account, I hope you have a great day.
  8. If you need anything in the future feel free to call we are here 24/7 for anything that you need.
  9. Welcome to the CITI family we appreciate your business.
  10. I apologize that this has happened, let me see what I can do to assist you with that.
  11. Now that I have addressed your concerns are there any other questions?
  12. I see that you have an amazing payment history and we truly appreciate that.
  13. I understand your concern, and will make sure to address all of your needs.
  14. I appreciate your patience; I sincerely apologize for the delay.
  15. I understand that it's frustrating to have to call back about your issue.
  16. Thank you so much for your patience with us while we work to resolve your issue.
  17. I'll be taking great care of your account today.
  18. We appreciate your loyalty for the _____ years you been with us.
  19. I will gladly assist you in resolving that issue.
  20. I'm here to help you and I’m going to stay with you until the issue is resolved.
  21. Your feedback is extremely important to us. It allows us to continuously improve our service.
  22. We value your loyalty I'd be more than happy to help with that.
  23. I would be more than happy to help you with that.
  24. We look forward to taking care of all your financial needs thank you for choosing CITI.