I see that youhave anamazingpayment historyand we trulyappreciate that.I have no problemcrediting that feebut I would like toexplain what'sgoing on.We appreciateyour loyalty forthe _____years youbeen with us.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.I know yourtime isvaluable thankyou for sharingit with us.I understandyour concern,and will makesure to addressall of yourneeds.We value yourloyalty I'd bemore thanhappy to helpwith that.Let me start byreviewing youraccount so Ican addressyour concerns.I'll be takinggreat care ofyour accounttoday.Thank you foryour patience,I do apologizefor the wait.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Thank you somuch for yourpatience withus while wework to resolveyour issue.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.I understandthat it'sfrustrating tohave to callback about yourissue.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.I would bemore thanhappy tohelp you withthat.I understandhow upsettingthis can beand I wouldlike to help.Now that I haveaddressed yourconcerns arethere any otherquestions?Welcome tothe CITI familywe appreciateyour business.I will gladlyassist youin resolvingthat issue.I appreciateyour patience;I sincerelyapologize forthe delay.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.I see that youhave anamazingpayment historyand we trulyappreciate that.I have no problemcrediting that feebut I would like toexplain what'sgoing on.We appreciateyour loyalty forthe _____years youbeen with us.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.I know yourtime isvaluable thankyou for sharingit with us.I understandyour concern,and will makesure to addressall of yourneeds.We value yourloyalty I'd bemore thanhappy to helpwith that.Let me start byreviewing youraccount so Ican addressyour concerns.I'll be takinggreat care ofyour accounttoday.Thank you foryour patience,I do apologizefor the wait.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Thank you somuch for yourpatience withus while wework to resolveyour issue.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.I understandthat it'sfrustrating tohave to callback about yourissue.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.I would bemore thanhappy tohelp you withthat.I understandhow upsettingthis can beand I wouldlike to help.Now that I haveaddressed yourconcerns arethere any otherquestions?Welcome tothe CITI familywe appreciateyour business.I will gladlyassist youin resolvingthat issue.I appreciateyour patience;I sincerelyapologize forthe delay.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.

Care Phrase Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see that you have an amazing payment history and we truly appreciate that.
  2. I have no problem crediting that fee but I would like to explain what's going on.
  3. We appreciate your loyalty for the _____ years you been with us.
  4. I'm here to help you and I’m going to stay with you until the issue is resolved.
  5. I apologize that this has happened, let me see what I can do to assist you with that.
  6. I know your time is valuable thank you for sharing it with us.
  7. I understand your concern, and will make sure to address all of your needs.
  8. We value your loyalty I'd be more than happy to help with that.
  9. Let me start by reviewing your account so I can address your concerns.
  10. I'll be taking great care of your account today.
  11. Thank you for your patience, I do apologize for the wait.
  12. If you need anything in the future feel free to call we are here 24/7 for anything that you need.
  13. Thank you so much for your patience with us while we work to resolve your issue.
  14. It's been a pleasure working with you on your ________ account, I hope you have a great day.
  15. Your feedback is extremely important to us. It allows us to continuously improve our service.
  16. I understand that it's frustrating to have to call back about your issue.
  17. I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
  18. I would be more than happy to help you with that.
  19. I understand how upsetting this can be and I would like to help.
  20. Now that I have addressed your concerns are there any other questions?
  21. Welcome to the CITI family we appreciate your business.
  22. I will gladly assist you in resolving that issue.
  23. I appreciate your patience; I sincerely apologize for the delay.
  24. We look forward to taking care of all your financial needs thank you for choosing CITI.