Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.Let me start byreviewing youraccount so Ican addressyour concerns.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.We appreciateyour loyalty forthe _____years youbeen with us.I understandthat it'sfrustrating tohave to callback about yourissue.I understandyour concern,and will makesure to addressall of yourneeds.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.Thank you somuch for yourpatience withus while wework to resolveyour issue.Welcome tothe CITI familywe appreciateyour business.Now that I haveaddressed yourconcerns arethere any otherquestions?I know yourtime isvaluable thankyou for sharingit with us.We value yourloyalty I'd bemore thanhappy to helpwith that.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.I appreciateyour patience;I sincerelyapologize forthe delay.I understandhow upsettingthis can beand I wouldlike to help.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I have no problemcrediting that feebut I would like toexplain what'sgoing on.I see that youhave anamazingpayment historyand we trulyappreciate that.I would bemore thanhappy tohelp you withthat.Thank you foryour patience,I do apologizefor the wait.I'll be takinggreat care ofyour accounttoday.I will gladlyassist youin resolvingthat issue.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.Let me start byreviewing youraccount so Ican addressyour concerns.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.We appreciateyour loyalty forthe _____years youbeen with us.I understandthat it'sfrustrating tohave to callback about yourissue.I understandyour concern,and will makesure to addressall of yourneeds.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.Thank you somuch for yourpatience withus while wework to resolveyour issue.Welcome tothe CITI familywe appreciateyour business.Now that I haveaddressed yourconcerns arethere any otherquestions?I know yourtime isvaluable thankyou for sharingit with us.We value yourloyalty I'd bemore thanhappy to helpwith that.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.I appreciateyour patience;I sincerelyapologize forthe delay.I understandhow upsettingthis can beand I wouldlike to help.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I have no problemcrediting that feebut I would like toexplain what'sgoing on.I see that youhave anamazingpayment historyand we trulyappreciate that.I would bemore thanhappy tohelp you withthat.Thank you foryour patience,I do apologizefor the wait.I'll be takinggreat care ofyour accounttoday.I will gladlyassist youin resolvingthat issue.

Care Phrase Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your feedback is extremely important to us. It allows us to continuously improve our service.
  2. It's been a pleasure working with you on your ________ account, I hope you have a great day.
  3. Let me start by reviewing your account so I can address your concerns.
  4. I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
  5. We appreciate your loyalty for the _____ years you been with us.
  6. I understand that it's frustrating to have to call back about your issue.
  7. I understand your concern, and will make sure to address all of your needs.
  8. I apologize that this has happened, let me see what I can do to assist you with that.
  9. Thank you so much for your patience with us while we work to resolve your issue.
  10. Welcome to the CITI family we appreciate your business.
  11. Now that I have addressed your concerns are there any other questions?
  12. I know your time is valuable thank you for sharing it with us.
  13. We value your loyalty I'd be more than happy to help with that.
  14. If you need anything in the future feel free to call we are here 24/7 for anything that you need.
  15. We look forward to taking care of all your financial needs thank you for choosing CITI.
  16. I appreciate your patience; I sincerely apologize for the delay.
  17. I understand how upsetting this can be and I would like to help.
  18. I'm here to help you and I’m going to stay with you until the issue is resolved.
  19. I have no problem crediting that fee but I would like to explain what's going on.
  20. I see that you have an amazing payment history and we truly appreciate that.
  21. I would be more than happy to help you with that.
  22. Thank you for your patience, I do apologize for the wait.
  23. I'll be taking great care of your account today.
  24. I will gladly assist you in resolving that issue.