Thank you somuch for yourpatience withus while wework to resolveyour issue.I understandthat it'sfrustrating tohave to callback about yourissue.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.Thank you foryour patience,I do apologizefor the wait.We value yourloyalty I'd bemore thanhappy to helpwith that.I see that youhave anamazingpayment historyand we trulyappreciate that.I appreciateyour patience;I sincerelyapologize forthe delay.I have no problemcrediting that feebut I would like toexplain what'sgoing on.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Welcome tothe CITI familywe appreciateyour business.Let me start byreviewing youraccount so Ican addressyour concerns.I would bemore thanhappy tohelp you withthat.I will gladlyassist youin resolvingthat issue.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.I understandhow upsettingthis can beand I wouldlike to help.I know yourtime isvaluable thankyou for sharingit with us.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.We appreciateyour loyalty forthe _____years youbeen with us.I'll be takinggreat care ofyour accounttoday.Now that I haveaddressed yourconcerns arethere any otherquestions?Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.I understandyour concern,and will makesure to addressall of yourneeds.Thank you somuch for yourpatience withus while wework to resolveyour issue.I understandthat it'sfrustrating tohave to callback about yourissue.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.Thank you foryour patience,I do apologizefor the wait.We value yourloyalty I'd bemore thanhappy to helpwith that.I see that youhave anamazingpayment historyand we trulyappreciate that.I appreciateyour patience;I sincerelyapologize forthe delay.I have no problemcrediting that feebut I would like toexplain what'sgoing on.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Welcome tothe CITI familywe appreciateyour business.Let me start byreviewing youraccount so Ican addressyour concerns.I would bemore thanhappy tohelp you withthat.I will gladlyassist youin resolvingthat issue.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.I understandhow upsettingthis can beand I wouldlike to help.I know yourtime isvaluable thankyou for sharingit with us.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.We appreciateyour loyalty forthe _____years youbeen with us.I'll be takinggreat care ofyour accounttoday.Now that I haveaddressed yourconcerns arethere any otherquestions?Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.I understandyour concern,and will makesure to addressall of yourneeds.

Care Phrase Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you so much for your patience with us while we work to resolve your issue.
  2. I understand that it's frustrating to have to call back about your issue.
  3. I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
  4. I'm here to help you and I’m going to stay with you until the issue is resolved.
  5. Thank you for your patience, I do apologize for the wait.
  6. We value your loyalty I'd be more than happy to help with that.
  7. I see that you have an amazing payment history and we truly appreciate that.
  8. I appreciate your patience; I sincerely apologize for the delay.
  9. I have no problem crediting that fee but I would like to explain what's going on.
  10. If you need anything in the future feel free to call we are here 24/7 for anything that you need.
  11. Welcome to the CITI family we appreciate your business.
  12. Let me start by reviewing your account so I can address your concerns.
  13. I would be more than happy to help you with that.
  14. I will gladly assist you in resolving that issue.
  15. It's been a pleasure working with you on your ________ account, I hope you have a great day.
  16. I understand how upsetting this can be and I would like to help.
  17. I know your time is valuable thank you for sharing it with us.
  18. We look forward to taking care of all your financial needs thank you for choosing CITI.
  19. We appreciate your loyalty for the _____ years you been with us.
  20. I'll be taking great care of your account today.
  21. Now that I have addressed your concerns are there any other questions?
  22. Your feedback is extremely important to us. It allows us to continuously improve our service.
  23. I apologize that this has happened, let me see what I can do to assist you with that.
  24. I understand your concern, and will make sure to address all of your needs.