DifficultSituationIssueGamePlanFree!StrategyResolvetheSituationSincereApologyInformationUnderstandFrustratedRepeatCustomerThankandApologizeExplainthereasonwhyExplanationOfferOptionsDifficultSituationIssueGamePlanFree!StrategyResolvetheSituationSincereApologyInformationUnderstandFrustratedRepeatCustomerThankandApologizeExplainthereasonwhyExplanationOfferOptions

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Difficult Situation
  2. Issue
  3. Game Plan
  4. Free!
  5. Strategy
  6. Resolve the Situation
  7. Sincere Apology
  8. Information
  9. Understand
  10. Frustrated
  11. Repeat
  12. Customer
  13. Thank and Apologize
  14. Explain the reason why
  15. Explanation
  16. Offer Options