OfferOptionsInformationUnderstandGamePlanFree!IssueDifficultSituationResolvetheSituationRepeatExplainthereasonwhySincereApologyExplanationThankandApologizeFrustratedCustomerStrategyOfferOptionsInformationUnderstandGamePlanFree!IssueDifficultSituationResolvetheSituationRepeatExplainthereasonwhySincereApologyExplanationThankandApologizeFrustratedCustomerStrategy

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Options
  2. Information
  3. Understand
  4. Game Plan
  5. Free!
  6. Issue
  7. Difficult Situation
  8. Resolve the Situation
  9. Repeat
  10. Explain the reason why
  11. Sincere Apology
  12. Explanation
  13. Thank and Apologize
  14. Frustrated
  15. Customer
  16. Strategy