StrategyCustomerExplanationIssueThankandApologizeGamePlanExplainthereasonwhyOfferOptionsFree!InformationSincereApologyFrustratedResolvetheSituationUnderstandRepeatDifficultSituationStrategyCustomerExplanationIssueThankandApologizeGamePlanExplainthereasonwhyOfferOptionsFree!InformationSincereApologyFrustratedResolvetheSituationUnderstandRepeatDifficultSituation

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Strategy
  2. Customer
  3. Explanation
  4. Issue
  5. Thank and Apologize
  6. Game Plan
  7. Explain the reason why
  8. Offer Options
  9. Free!
  10. Information
  11. Sincere Apology
  12. Frustrated
  13. Resolve the Situation
  14. Understand
  15. Repeat
  16. Difficult Situation