FrustratedDifficultSituationThankandApologizeExplanationCustomerIssueExplainthereasonwhyResolvetheSituationRepeatStrategySincereApologyOfferOptionsFree!UnderstandGamePlanInformationFrustratedDifficultSituationThankandApologizeExplanationCustomerIssueExplainthereasonwhyResolvetheSituationRepeatStrategySincereApologyOfferOptionsFree!UnderstandGamePlanInformation

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Frustrated
  2. Difficult Situation
  3. Thank and Apologize
  4. Explanation
  5. Customer
  6. Issue
  7. Explain the reason why
  8. Resolve the Situation
  9. Repeat
  10. Strategy
  11. Sincere Apology
  12. Offer Options
  13. Free!
  14. Understand
  15. Game Plan
  16. Information