ThankandApologizeResolvetheSituationFrustratedSincereApologyOfferOptionsFree!StrategyExplainthereasonwhyGamePlanIssueInformationUnderstandCustomerExplanationDifficultSituationRepeatThankandApologizeResolvetheSituationFrustratedSincereApologyOfferOptionsFree!StrategyExplainthereasonwhyGamePlanIssueInformationUnderstandCustomerExplanationDifficultSituationRepeat

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank and Apologize
  2. Resolve the Situation
  3. Frustrated
  4. Sincere Apology
  5. Offer Options
  6. Free!
  7. Strategy
  8. Explain the reason why
  9. Game Plan
  10. Issue
  11. Information
  12. Understand
  13. Customer
  14. Explanation
  15. Difficult Situation
  16. Repeat