DifficultSituationOfferOptionsSincereApologyFrustratedFree!IssueCustomerThankandApologizeUnderstandGamePlanExplanationResolvetheSituationStrategyRepeatInformationExplainthereasonwhyDifficultSituationOfferOptionsSincereApologyFrustratedFree!IssueCustomerThankandApologizeUnderstandGamePlanExplanationResolvetheSituationStrategyRepeatInformationExplainthereasonwhy

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Difficult Situation
  2. Offer Options
  3. Sincere Apology
  4. Frustrated
  5. Free!
  6. Issue
  7. Customer
  8. Thank and Apologize
  9. Understand
  10. Game Plan
  11. Explanation
  12. Resolve the Situation
  13. Strategy
  14. Repeat
  15. Information
  16. Explain the reason why