RepeatExplanationSincereApologyCustomerUnderstandStrategyResolvetheSituationIssueThankandApologizeOfferOptionsFrustratedExplainthereasonwhyDifficultSituationFree!GamePlanInformationRepeatExplanationSincereApologyCustomerUnderstandStrategyResolvetheSituationIssueThankandApologizeOfferOptionsFrustratedExplainthereasonwhyDifficultSituationFree!GamePlanInformation

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat
  2. Explanation
  3. Sincere Apology
  4. Customer
  5. Understand
  6. Strategy
  7. Resolve the Situation
  8. Issue
  9. Thank and Apologize
  10. Offer Options
  11. Frustrated
  12. Explain the reason why
  13. Difficult Situation
  14. Free!
  15. Game Plan
  16. Information