GamePlanInformationExplainthereasonwhyCustomerResolvetheSituationIssueFree!UnderstandStrategyThankandApologizeExplanationDifficultSituationSincereApologyRepeatFrustratedOfferOptionsGamePlanInformationExplainthereasonwhyCustomerResolvetheSituationIssueFree!UnderstandStrategyThankandApologizeExplanationDifficultSituationSincereApologyRepeatFrustratedOfferOptions

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Game Plan
  2. Information
  3. Explain the reason why
  4. Customer
  5. Resolve the Situation
  6. Issue
  7. Free!
  8. Understand
  9. Strategy
  10. Thank and Apologize
  11. Explanation
  12. Difficult Situation
  13. Sincere Apology
  14. Repeat
  15. Frustrated
  16. Offer Options