CustomerInformationGamePlanIssueExplainthereasonwhySincereApologyFrustratedExplanationRepeatUnderstandDifficultSituationOfferOptionsStrategyFree!ThankandApologizeResolvetheSituationCustomerInformationGamePlanIssueExplainthereasonwhySincereApologyFrustratedExplanationRepeatUnderstandDifficultSituationOfferOptionsStrategyFree!ThankandApologizeResolvetheSituation

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer
  2. Information
  3. Game Plan
  4. Issue
  5. Explain the reason why
  6. Sincere Apology
  7. Frustrated
  8. Explanation
  9. Repeat
  10. Understand
  11. Difficult Situation
  12. Offer Options
  13. Strategy
  14. Free!
  15. Thank and Apologize
  16. Resolve the Situation