IssueResolvetheSituationStrategyOfferOptionsUnderstandFree!GamePlanRepeatExplanationExplainthereasonwhyInformationSincereApologyCustomerDifficultSituationThankandApologizeFrustratedIssueResolvetheSituationStrategyOfferOptionsUnderstandFree!GamePlanRepeatExplanationExplainthereasonwhyInformationSincereApologyCustomerDifficultSituationThankandApologizeFrustrated

Recovering from an Oops - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue
  2. Resolve the Situation
  3. Strategy
  4. Offer Options
  5. Understand
  6. Free!
  7. Game Plan
  8. Repeat
  9. Explanation
  10. Explain the reason why
  11. Information
  12. Sincere Apology
  13. Customer
  14. Difficult Situation
  15. Thank and Apologize
  16. Frustrated