CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer gave you a compliment
2. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
3. You sent a Local Office Follow-Ups
4. You reported an outage using CommDesk
5. You performed a modem swap
6. You used Where’s My Tech to provided status of a service call to a customer
7. You scheduled a service call within quota (did not use “escalated”)
8. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
9. You resolved 3 business HSD calls without a truck roll
10. Customer Recognition: Used the customer’s name at least 2 times on 7 calls
11. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
12. You talked to 3 male customers
13. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
14. You resolved 3 residential HSD calls without a truck roll
15. Customer Recognition: You verified security account measures on 3 calls
16. You set up a service call for an ASO
17. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
18. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
19. You talked to 3 female customers
20. Customer Recognition: You used notes on the account to avoid duplication of efforts
21. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
22. Setting Expectations: You stated the goal of the call on 3 calls
23. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
24. Customer Recognition: You used Scree Pop and verbally identified IVR verification on 10 calls
25. You set up a business’ phone roll-over
26. Received 1 Kudos call
27. Professionalism and Manners: You greeted 10 callers with your name and the correct call center (Sparklight/NewWave)
28. You resolved 3 residential video calls without a truck roll
29. You assisted a customer with resetting their Sparklight/NewWave password
30. Resilience: You de-escalated an irate customer