CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Received 1 Kudos call
2. You resolved 3 business HSD calls without a truck roll
3. You scheduled a service call within quota (did not use “escalated”)
4. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
5. You sent a Local Office Follow-Ups
6. Customer Recognition: You used notes on the account to avoid duplication of efforts
7. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
8. You set up a service call for an ASO
9. Professionalism and Manners: You greeted 10 callers with your name and the correct call center (Sparklight/NewWave)
10. Problem Ownership: You identified and took ownership of recurring issues on 3 calls
11. Customer Recognition: Used the customer’s name at least 2 times on 7 calls
12. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
13. Resilience: You de-escalated an irate customer
14. You assisted a customer with resetting their Sparklight/NewWave password
15. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
16. You resolved 3 residential video calls without a truck roll
17. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
18. You talked to 3 female customers
19. You performed a modem swap
20. You resolved 3 residential HSD calls without a truck roll
21. Customer Recognition: You verified security account measures on 3 calls
22. Customer Recognition: You used Scree Pop and verbally identified IVR verification on 10 calls
23. You set up a business’ phone roll-over
24. Customer gave you a compliment
25. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
26. You talked to 3 male customers
27. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
28. You used Where’s My Tech to provided status of a service call to a customer
29. Setting Expectations: You stated the goal of the call on 3 calls
30. You reported an outage using CommDesk