CE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You reported an outage using CommDesk
2. Received 1 Kudos call
3. Problem Ownership: You recapped the solutions provided before ending the call on 3 calls
4. Professionalism and Manners: You greeted 10 callers with your name and the correct call center (Sparklight/NewWave)
5. You used Where’s My Tech to provided status of a service call to a customer
6. Customer Recognition: You used notes on the account to avoid duplication of efforts
7. Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls
8. You talked to 3 female customers
9. You scheduled a service call within quota (did not use “escalated”)
10. You set up a business’ phone roll-over
11. Resilience: You de-escalated an irate customer
12. Customer Recognition: You verified security account measures on 3 calls
13. You resolved 3 residential video calls without a truck roll
14. You set up a service call for an ASO
15. You assisted a customer with resetting their Sparklight/NewWave password
16. Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls
17. Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls
18. You resolved 3 business HSD calls without a truck roll
19. Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls
20. Setting Expectations: You stated the goal of the call on 3 calls
21. You performed a modem swap
22. Customer gave you a compliment
23. You sent a Local Office Follow-Ups
24. Customer Recognition: You used Scree Pop and verbally identified IVR verification on 10 calls
25. Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls
26. You resolved 3 residential HSD calls without a truck roll
27. Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls
28. You talked to 3 male customers
29. Customer Recognition: Used the customer’s name at least 2 times on 7 calls
30. Problem Ownership: You identified and took ownership of recurring issues on 3 calls