This bingo card has 30 words: Customer gave you a compliment, Resilience: You de-escalated an irate customer, Professionalism and Manners: You greeted 10 callers with your name and the correct call center (Sparklight/NewWave), Received 1 Kudos call, Customer Recognition: Used the customer’s name at least 2 times on 7 calls, Setting Expectations: You described any actions that should be taken after the call and turnaround times on 3 calls, Problem Ownership: You identified and took ownership of recurring issues on 3 calls, Problem Ownership: You recapped the solutions provided before ending the call on 3 calls, Setting Expectations: You stated the goal of the call on 3 calls, Problem Ownership: You apologized for issues or inconveniences that are caused by the company or its associates on 3 calls, Problem Ownership: You stated the customer’s reason for calling by repeating or rephrasing it back on 7 calls, Professionalism and Manners: You used simple soft skills when working the customer (“please”, “thank you”, “you’re welcome” on 10 calls, Customer Recognition: You used Scree Pop and verbally identified IVR verification on 10 calls, Customer Recognition: You verified the name of the caller and any persons spoken to during the call on 3 calls, Customer Recognition: You verified security account measures on 3 calls, Customer Recognition: You acknowledged high LTV during the call; mentioned their High Value when offering LTV perks on 3 calls, Customer Recognition: You used notes on the account to avoid duplication of efforts, You resolved 3 residential video calls without a truck roll, You resolved 3 business HSD calls without a truck roll, You resolved 3 residential HSD calls without a truck roll, You set up a business’ phone roll-over, You reported an outage using CommDesk, You set up a service call for an ASO, You scheduled a service call within quota (did not use “escalated”), You performed a modem swap, You sent a Local Office Follow-Ups, You used Where’s My Tech to provided status of a service call to a customer, You talked to 3 female customers, You talked to 3 male customers and You assisted a customer with resetting their Sparklight/NewWave password.
CE BINGO | CE BINGO | CE BINGO - CSRs | CE BINGO | Call Flow Bingo
Share this URL with your players:
For more control of your online game, create a clone of this card first.
Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
