(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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customer was told they would get hbo for free but information told by previous rep was not true
MAKE IT EFFORTLESS
Digital First
customer is threatening to cancel if you dont offer better deal
SHOW APPRECIATION
Customer calls in and wants an online offer they are not elgible for
customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr 1 rate
customer has super tp for 149.99 and wants tp for 89.99
customer calls in seeking credit for 3months of internet service being intermittent
customer hd complete that rolled to edp and wants to lower rate
BE WARM AND FRIENDLY
customer changed bundle and was not told they would lose channels
customer has ongoing wif issue and needs tech but doesnt want to pay fee if tech comes out
LISTEN ACTIVELY AND RESPOND APPROPRIATELY
BE AN XFINITY AMBASSADOR
customer has tp and doesnt want to keep landline
customer asks for supervisor becuase they feel they can get a better deal
customer has premier tp that rolled to edp and wants to save money and not lose channels
SET CLEAR EXPECTATION
customer wants credit for losing Cinemax from their bundle
DISCOVER NEEDS
OWN IT
customer has select edp and wants new promo
customer is under 30 MBG and wants remove video and keep chsi only
