This bingo card has a free space and 24 words: OWN IT, customer calls in seeking credit for 3months of internet service being intermittent, BE AN XFINITY AMBASSADOR, Customer calls in and wants an online offer they are not elgible for, BE WARM AND FRIENDLY, customer has super tp for 149.99 and wants tp for 89.99, customer has premier tp that rolled to edp and wants to save money and not lose channels, customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr 1 rate, customer hd complete that rolled to edp and wants to lower rate, customer changed bundle and was not told they would lose channels, SET CLEAR EXPECTATION, customer has ongoing wif issue and needs tech but doesnt want to pay fee if tech comes out, customer is threatening to cancel if you dont offer better deal, SHOW APPRECIATION, customer wants credit for losing Cinemax from their bundle, customer was told they would get hbo for free but information told by previous rep was not true, DISCOVER NEEDS, customer has select edp and wants new promo, customer has tp and doesnt want to keep landline, MAKE IT EFFORTLESS, customer asks for supervisor becuase they feel they can get a better deal, Digital First, customer is under 30 MBG and wants remove video and keep chsi only and LISTEN ACTIVELY AND RESPOND APPROPRIATELY.
Name:_____________Disco Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account | Name:_____________ Disco. Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account | Turtle Bingo | Name:_____________Disco Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account | Name:_____________ Disco. Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account
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