(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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customer is threatening to cancel if you dont offer better deal
Customer has super tp for 149.99 and wants tp for 89.99
SET CLEAR EXPECTATIONS
customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr rate
Customer asks for supervisor because they feel they can get a better deal
Customer has select tp edp and wants new promo
customer has premier tp that rolled to edp and wants to save money and not lose channels
DIGITAL FIRST
BE WARM AND FRIENDLY
customer has ongoing wifi issue and needs tech but doesnt want to pay fee if tech comes out.
customer has tp and doesnt want to keep landine
BE AN XFINITY AMBASSADOR
DISCOVER NEEDS
customer calls in and wants an online offer they are not elgible for
MAKE IT EFFORTLESS
SHOW APPRECIATION
customer was told they would get hbo for free but information told by previous rep was not true
customer changed bundle and was not told they would lose channels
customer wants credit for losing Cinemax from their bundle
customer is under 30 mbg and wants to remove video and keep chsi only
LISTEN ACTIVELY AND RESPOND APPROPRIATELY
customer calls in seeking credit for 3 months of internet service being intermittent
