SET CLEAREXPECTATIONSBE WARMANDFRIENDLYOWNITcustomerhdcompleteMAKE ITEFFORTLESScustomerwants creditfor losingCinemax fromtheir bundleSHOWAPPRECIATIONcustomer was toldthey would gethbo for free butinformation told byprevious rep wasnot truecustomer callsin and wantsan online offerthey are notelgible forcustomer isthreatening tocancel if youdont offerbetter dealcustomer hadstandard tp yr 1that rolled to yr2 rate and theywant to go backto yr rateDIGITALFIRSTDISCOVERNEEDScustomer hasongoing wifi issueand needs techbut doesnt want topay fee if techcomes out.Customer hassuper tp for149.99 andwants tp for89.99LISTENACTIVELY ANDRESPONDAPPROPRIATELYcustomer haspremier tp thatrolled to edp andwants to savemoney and notlose channelsCustomer asksfor supervisorbecause theyfeel they canget a betterdealcustomerhas tp anddoesnt wantto keeplandinecustomer calls inseeking credit for3 months ofinternet servicebeing intermittentCustomerhas select tpedp andwants newpromocustomer isunder 30 mbgand wants toremove videoand keep chsionlyBE AN XFINITYAMBASSADORcustomerchanged bundleand was nottold they wouldlose channelsSET CLEAREXPECTATIONSBE WARMANDFRIENDLYOWNITcustomerhdcompleteMAKE ITEFFORTLESScustomerwants creditfor losingCinemax fromtheir bundleSHOWAPPRECIATIONcustomer was toldthey would gethbo for free butinformation told byprevious rep wasnot truecustomer callsin and wantsan online offerthey are notelgible forcustomer isthreatening tocancel if youdont offerbetter dealcustomer hadstandard tp yr 1that rolled to yr2 rate and theywant to go backto yr rateDIGITALFIRSTDISCOVERNEEDScustomer hasongoing wifi issueand needs techbut doesnt want topay fee if techcomes out.Customer hassuper tp for149.99 andwants tp for89.99LISTENACTIVELY ANDRESPONDAPPROPRIATELYcustomer haspremier tp thatrolled to edp andwants to savemoney and notlose channelsCustomer asksfor supervisorbecause theyfeel they canget a betterdealcustomerhas tp anddoesnt wantto keeplandinecustomer calls inseeking credit for3 months ofinternet servicebeing intermittentCustomerhas select tpedp andwants newpromocustomer isunder 30 mbgand wants toremove videoand keep chsionlyBE AN XFINITYAMBASSADORcustomerchanged bundleand was nottold they wouldlose channels

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SET CLEAR EXPECTATIONS
  2. BE WARM AND FRIENDLY
  3. OWN IT
  4. customer hd complete
  5. MAKE IT EFFORTLESS
  6. customer wants credit for losing Cinemax from their bundle
  7. SHOW APPRECIATION
  8. customer was told they would get hbo for free but information told by previous rep was not true
  9. customer calls in and wants an online offer they are not elgible for
  10. customer is threatening to cancel if you dont offer better deal
  11. customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr rate
  12. DIGITAL FIRST
  13. DISCOVER NEEDS
  14. customer has ongoing wifi issue and needs tech but doesnt want to pay fee if tech comes out.
  15. Customer has super tp for 149.99 and wants tp for 89.99
  16. LISTEN ACTIVELY AND RESPOND APPROPRIATELY
  17. customer has premier tp that rolled to edp and wants to save money and not lose channels
  18. Customer asks for supervisor because they feel they can get a better deal
  19. customer has tp and doesnt want to keep landine
  20. customer calls in seeking credit for 3 months of internet service being intermittent
  21. Customer has select tp edp and wants new promo
  22. customer is under 30 mbg and wants to remove video and keep chsi only
  23. BE AN XFINITY AMBASSADOR
  24. customer changed bundle and was not told they would lose channels