Customerhas select tpedp andwants newpromoMAKE ITEFFORTLESScustomerhas tp anddoesnt wantto keeplandinecustomerhdcompleteDIGITALFIRSTCustomer asksfor supervisorbecause theyfeel they canget a betterdealBE WARMANDFRIENDLYcustomerchanged bundleand was nottold they wouldlose channelsLISTENACTIVELY ANDRESPONDAPPROPRIATELYcustomer haspremier tp thatrolled to edp andwants to savemoney and notlose channelscustomer isunder 30 mbgand wants toremove videoand keep chsionlycustomerwants creditfor losingCinemax fromtheir bundleSET CLEAREXPECTATIONScustomer callsin and wantsan online offerthey are notelgible forcustomer hadstandard tp yr 1that rolled to yr2 rate and theywant to go backto yr rateSHOWAPPRECIATIONcustomer hasongoing wifi issueand needs techbut doesnt want topay fee if techcomes out.customer was toldthey would gethbo for free butinformation told byprevious rep wasnot truecustomer calls inseeking credit for3 months ofinternet servicebeing intermittentDISCOVERNEEDSOWNITCustomer hassuper tp for149.99 andwants tp for89.99BE AN XFINITYAMBASSADORcustomer isthreatening tocancel if youdont offerbetter dealCustomerhas select tpedp andwants newpromoMAKE ITEFFORTLESScustomerhas tp anddoesnt wantto keeplandinecustomerhdcompleteDIGITALFIRSTCustomer asksfor supervisorbecause theyfeel they canget a betterdealBE WARMANDFRIENDLYcustomerchanged bundleand was nottold they wouldlose channelsLISTENACTIVELY ANDRESPONDAPPROPRIATELYcustomer haspremier tp thatrolled to edp andwants to savemoney and notlose channelscustomer isunder 30 mbgand wants toremove videoand keep chsionlycustomerwants creditfor losingCinemax fromtheir bundleSET CLEAREXPECTATIONScustomer callsin and wantsan online offerthey are notelgible forcustomer hadstandard tp yr 1that rolled to yr2 rate and theywant to go backto yr rateSHOWAPPRECIATIONcustomer hasongoing wifi issueand needs techbut doesnt want topay fee if techcomes out.customer was toldthey would gethbo for free butinformation told byprevious rep wasnot truecustomer calls inseeking credit for3 months ofinternet servicebeing intermittentDISCOVERNEEDSOWNITCustomer hassuper tp for149.99 andwants tp for89.99BE AN XFINITYAMBASSADORcustomer isthreatening tocancel if youdont offerbetter deal

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has select tp edp and wants new promo
  2. MAKE IT EFFORTLESS
  3. customer has tp and doesnt want to keep landine
  4. customer hd complete
  5. DIGITAL FIRST
  6. Customer asks for supervisor because they feel they can get a better deal
  7. BE WARM AND FRIENDLY
  8. customer changed bundle and was not told they would lose channels
  9. LISTEN ACTIVELY AND RESPOND APPROPRIATELY
  10. customer has premier tp that rolled to edp and wants to save money and not lose channels
  11. customer is under 30 mbg and wants to remove video and keep chsi only
  12. customer wants credit for losing Cinemax from their bundle
  13. SET CLEAR EXPECTATIONS
  14. customer calls in and wants an online offer they are not elgible for
  15. customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr rate
  16. SHOW APPRECIATION
  17. customer has ongoing wifi issue and needs tech but doesnt want to pay fee if tech comes out.
  18. customer was told they would get hbo for free but information told by previous rep was not true
  19. customer calls in seeking credit for 3 months of internet service being intermittent
  20. DISCOVER NEEDS
  21. OWN IT
  22. Customer has super tp for 149.99 and wants tp for 89.99
  23. BE AN XFINITY AMBASSADOR
  24. customer is threatening to cancel if you dont offer better deal