customerhdcompleteSHOWAPPRECIATIONLISTENACTIVELY ANDRESPONDAPPROPRIATELYcustomerchanged bundleand was nottold they wouldlose channelsOWNITBE AN XFINITYAMBASSADORcustomer isunder 30 mbgand wants toremove videoand keep chsionlyCustomer hassuper tp for149.99 andwants tp for89.99customerwants creditfor losingCinemax fromtheir bundlecustomer was toldthey would gethbo for free butinformation told byprevious rep wasnot truecustomer calls inseeking credit for3 months ofinternet servicebeing intermittentcustomerhas tp anddoesnt wantto keeplandinecustomer callsin and wantsan online offerthey are notelgible forcustomer hadstandard tp yr 1that rolled to yr2 rate and theywant to go backto yr rateMAKE ITEFFORTLESSCustomerhas select tpedp andwants newpromoBE WARMANDFRIENDLYcustomer hasongoing wifi issueand needs techbut doesnt want topay fee if techcomes out.DISCOVERNEEDSDIGITALFIRSTCustomer asksfor supervisorbecause theyfeel they canget a betterdealSET CLEAREXPECTATIONScustomer isthreatening tocancel if youdont offerbetter dealcustomer haspremier tp thatrolled to edp andwants to savemoney and notlose channelscustomerhdcompleteSHOWAPPRECIATIONLISTENACTIVELY ANDRESPONDAPPROPRIATELYcustomerchanged bundleand was nottold they wouldlose channelsOWNITBE AN XFINITYAMBASSADORcustomer isunder 30 mbgand wants toremove videoand keep chsionlyCustomer hassuper tp for149.99 andwants tp for89.99customerwants creditfor losingCinemax fromtheir bundlecustomer was toldthey would gethbo for free butinformation told byprevious rep wasnot truecustomer calls inseeking credit for3 months ofinternet servicebeing intermittentcustomerhas tp anddoesnt wantto keeplandinecustomer callsin and wantsan online offerthey are notelgible forcustomer hadstandard tp yr 1that rolled to yr2 rate and theywant to go backto yr rateMAKE ITEFFORTLESSCustomerhas select tpedp andwants newpromoBE WARMANDFRIENDLYcustomer hasongoing wifi issueand needs techbut doesnt want topay fee if techcomes out.DISCOVERNEEDSDIGITALFIRSTCustomer asksfor supervisorbecause theyfeel they canget a betterdealSET CLEAREXPECTATIONScustomer isthreatening tocancel if youdont offerbetter dealcustomer haspremier tp thatrolled to edp andwants to savemoney and notlose channels

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer hd complete
  2. SHOW APPRECIATION
  3. LISTEN ACTIVELY AND RESPOND APPROPRIATELY
  4. customer changed bundle and was not told they would lose channels
  5. OWN IT
  6. BE AN XFINITY AMBASSADOR
  7. customer is under 30 mbg and wants to remove video and keep chsi only
  8. Customer has super tp for 149.99 and wants tp for 89.99
  9. customer wants credit for losing Cinemax from their bundle
  10. customer was told they would get hbo for free but information told by previous rep was not true
  11. customer calls in seeking credit for 3 months of internet service being intermittent
  12. customer has tp and doesnt want to keep landine
  13. customer calls in and wants an online offer they are not elgible for
  14. customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr rate
  15. MAKE IT EFFORTLESS
  16. Customer has select tp edp and wants new promo
  17. BE WARM AND FRIENDLY
  18. customer has ongoing wifi issue and needs tech but doesnt want to pay fee if tech comes out.
  19. DISCOVER NEEDS
  20. DIGITAL FIRST
  21. Customer asks for supervisor because they feel they can get a better deal
  22. SET CLEAR EXPECTATIONS
  23. customer is threatening to cancel if you dont offer better deal
  24. customer has premier tp that rolled to edp and wants to save money and not lose channels