This bingo card has a free space and 24 words: Customer asks for supervisor because they feel they can get a better deal, customer has ongoing wifi issue and needs tech but doesnt want to pay fee if tech comes out., LISTEN ACTIVELY AND RESPOND APPROPRIATELY, Customer has select tp edp and wants new promo, DIGITAL FIRST, SHOW APPRECIATION, Customer has super tp for 149.99 and wants tp for 89.99, SET CLEAR EXPECTATIONS, customer changed bundle and was not told they would lose channels, customer has premier tp that rolled to edp and wants to save money and not lose channels, OWN IT, customer had standard tp yr 1 that rolled to yr 2 rate and they want to go back to yr rate, MAKE IT EFFORTLESS, DISCOVER NEEDS, customer is threatening to cancel if you dont offer better deal, customer is under 30 mbg and wants to remove video and keep chsi only, customer wants credit for losing Cinemax from their bundle, customer was told they would get hbo for free but information told by previous rep was not true, customer calls in and wants an online offer they are not elgible for, customer hd complete, BE AN XFINITY AMBASSADOR, customer has tp and doesnt want to keep landine, BE WARM AND FRIENDLY and customer calls in seeking credit for 3 months of internet service being intermittent.
De-Escalation/S4X Review | Name:_____________Disco Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account | Name:_____________ Disco. Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account | Turtle Bingo | Name:_____________Disco Bingo (please provide acct. # for anything with a______ at the bottom) 1 Square Per Account
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