Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Residual Interest Call
2. Privacy Call
3. "Agent Activity"
4. "Rebilled"
5. Close Account Call
6. "Due Date"
7. Cash Advance Call
8. "Payment Cut-off Time"
9. Release Pending Payment Call
10. Payment Allocation Call
11. Account Combination Call
12. "Agent Language Barrier"
13. ADA Request Call
14. "Membership Fee"
15. "Credit Balance Refund"
16. "Credit Limit Increase"
17. Floating Cycle Call
18. "Agent Behavior"
19. "Payment Hold Policy/ OTB Hold"
20. Product Upgrade/ Downgrade
21. Balance Transfer Call
22. "APR"
23. "Past Due Fee"
24. Rest Grace Call
25. "Finance/ Interest Charges"
26. Misapplied Payment < 50 or less Call
27. Payment Transfer Call
28. Fee Waivers Call
29. Misapplied Payment> 50 or more Call
30. ECLIP Call