Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "APR"
2. "Credit Limit Increase"
3. Misapplied Payment> 50 or more Call
4. Payment Transfer Call
5. ECLIP Call
6. "Credit Balance Refund"
7. Rest Grace Call
8. ADA Request Call
9. "Agent Behavior"
10. Floating Cycle Call
11. "Rebilled"
12. "Finance/ Interest Charges"
13. Residual Interest Call
14. Account Combination Call
15. "Payment Hold Policy/ OTB Hold"
16. Misapplied Payment < 50 or less Call
17. "Payment Cut-off Time"
18. "Past Due Fee"
19. Cash Advance Call
20. "Due Date"
21. Fee Waivers Call
22. Close Account Call
23. "Agent Language Barrier"
24. Release Pending Payment Call
25. Product Upgrade/ Downgrade
26. Payment Allocation Call
27. "Agent Activity"
28. Privacy Call
29. Balance Transfer Call
30. "Membership Fee"