Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Product Upgrade/ Downgrade
2. "Agent Language Barrier"
3. Floating Cycle Call
4. "Past Due Fee"
5. Cash Advance Call
6. Residual Interest Call
7. "Due Date"
8. Account Combination Call
9. "Payment Cut-off Time"
10. Privacy Call
11. "Finance/ Interest Charges"
12. "Membership Fee"
13. "Agent Behavior"
14. Close Account Call
15. "Payment Hold Policy/ OTB Hold"
16. Balance Transfer Call
17. "APR"
18. Release Pending Payment Call
19. Payment Allocation Call
20. ADA Request Call
21. Misapplied Payment < 50 or less Call
22. "Agent Activity"
23. Rest Grace Call
24. "Credit Limit Increase"
25. "Credit Balance Refund"
26. Fee Waivers Call
27. ECLIP Call
28. "Rebilled"
29. Misapplied Payment> 50 or more Call
30. Payment Transfer Call