Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Balance Transfer Call
2. Payment Allocation Call
3. Account Combination Call
4. "Credit Balance Refund"
5. "Finance/ Interest Charges"
6. "Credit Limit Increase"
7. "Agent Behavior"
8. Cash Advance Call
9. Rest Grace Call
10. Close Account Call
11. ECLIP Call
12. "Payment Cut-off Time"
13. Fee Waivers Call
14. "Agent Language Barrier"
15. Product Upgrade/ Downgrade
16. Misapplied Payment < 50 or less Call
17. Payment Transfer Call
18. "APR"
19. Floating Cycle Call
20. "Due Date"
21. "Payment Hold Policy/ OTB Hold"
22. "Membership Fee"
23. "Rebilled"
24. Release Pending Payment Call
25. "Past Due Fee"
26. Residual Interest Call
27. Privacy Call
28. Misapplied Payment> 50 or more Call
29. "Agent Activity"
30. ADA Request Call