ResidualInterestCall"CreditLimitIncrease"RestGraceCall"PaymentCut-offTime""Finance/InterestCharges""AgentBehavior"BalanceTransferCallPrivacyCallFloatingCycleCallECLIPCallAccountCombinationCallReleasePendingPaymentCallMisappliedPayment <50 or lessCallFeeWaiversCallMisappliedPayment>50 or moreCallADARequestCallProductUpgrade/Downgrade"CreditBalanceRefund""APR""AgentLanguageBarrier""PastDueFee""Rebilled"PaymentAllocationCall"MembershipFee"PaymentTransferCall"AgentActivity""DueDate"CloseAccountCallCashAdvanceCall"PaymentHoldPolicy/OTB Hold"ResidualInterestCall"CreditLimitIncrease"RestGraceCall"PaymentCut-offTime""Finance/InterestCharges""AgentBehavior"BalanceTransferCallPrivacyCallFloatingCycleCallECLIPCallAccountCombinationCallReleasePendingPaymentCallMisappliedPayment <50 or lessCallFeeWaiversCallMisappliedPayment>50 or moreCallADARequestCallProductUpgrade/Downgrade"CreditBalanceRefund""APR""AgentLanguageBarrier""PastDueFee""Rebilled"PaymentAllocationCall"MembershipFee"PaymentTransferCall"AgentActivity""DueDate"CloseAccountCallCashAdvanceCall"PaymentHoldPolicy/OTB Hold"

Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Residual Interest Call
  2. "Credit Limit Increase"
  3. Rest Grace Call
  4. "Payment Cut-off Time"
  5. "Finance/ Interest Charges"
  6. "Agent Behavior"
  7. Balance Transfer Call
  8. Privacy Call
  9. Floating Cycle Call
  10. ECLIP Call
  11. Account Combination Call
  12. Release Pending Payment Call
  13. Misapplied Payment < 50 or less Call
  14. Fee Waivers Call
  15. Misapplied Payment> 50 or more Call
  16. ADA Request Call
  17. Product Upgrade/ Downgrade
  18. "Credit Balance Refund"
  19. "APR"
  20. "Agent Language Barrier"
  21. "Past Due Fee"
  22. "Rebilled"
  23. Payment Allocation Call
  24. "Membership Fee"
  25. Payment Transfer Call
  26. "Agent Activity"
  27. "Due Date"
  28. Close Account Call
  29. Cash Advance Call
  30. "Payment Hold Policy/ OTB Hold"