Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Balance Transfer Call
2. "Finance/ Interest Charges"
3. "Credit Balance Refund"
4. Release Pending Payment Call
5. Cash Advance Call
6. ADA Request Call
7. Payment Transfer Call
8. Account Combination Call
9. "APR"
10. "Agent Language Barrier"
11. Fee Waivers Call
12. "Credit Limit Increase"
13. "Payment Hold Policy/ OTB Hold"
14. Privacy Call
15. Close Account Call
16. "Membership Fee"
17. Misapplied Payment> 50 or more Call
18. "Agent Behavior"
19. "Agent Activity"
20. "Past Due Fee"
21. Floating Cycle Call
22. ECLIP Call
23. Product Upgrade/ Downgrade
24. "Payment Cut-off Time"
25. Residual Interest Call
26. Rest Grace Call
27. Payment Allocation Call
28. "Rebilled"
29. "Due Date"
30. Misapplied Payment < 50 or less Call