Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "Agent Behavior"
2. Payment Allocation Call
3. Fee Waivers Call
4. Floating Cycle Call
5. Rest Grace Call
6. Close Account Call
7. "Rebilled"
8. Payment Transfer Call
9. Release Pending Payment Call
10. Cash Advance Call
11. "Agent Activity"
12. "Payment Cut-off Time"
13. "Finance/ Interest Charges"
14. ECLIP Call
15. ADA Request Call
16. Misapplied Payment> 50 or more Call
17. "Credit Limit Increase"
18. "Past Due Fee"
19. Product Upgrade/ Downgrade
20. "Agent Language Barrier"
21. Account Combination Call
22. "APR"
23. "Membership Fee"
24. Privacy Call
25. "Payment Hold Policy/ OTB Hold"
26. Balance Transfer Call
27. "Due Date"
28. Misapplied Payment < 50 or less Call
29. Residual Interest Call
30. "Credit Balance Refund"