Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Misapplied Payment < 50 or less Call
2. "Agent Behavior"
3. "Payment Cut-off Time"
4. Account Combination Call
5. ECLIP Call
6. Rest Grace Call
7. ADA Request Call
8. Release Pending Payment Call
9. "Credit Balance Refund"
10. Cash Advance Call
11. Product Upgrade/ Downgrade
12. "Rebilled"
13. Privacy Call
14. Payment Transfer Call
15. "Past Due Fee"
16. "Payment Hold Policy/ OTB Hold"
17. "Membership Fee"
18. Floating Cycle Call
19. Close Account Call
20. "Agent Language Barrier"
21. Payment Allocation Call
22. Fee Waivers Call
23. Residual Interest Call
24. "Due Date"
25. Balance Transfer Call
26. Misapplied Payment> 50 or more Call
27. "Agent Activity"
28. "Finance/ Interest Charges"
29. "Credit Limit Increase"
30. "APR"