Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. ADA Request Call
2. Cash Advance Call
3. ECLIP Call
4. Fee Waivers Call
5. "Agent Language Barrier"
6. "Finance/ Interest Charges"
7. Payment Allocation Call
8. "Membership Fee"
9. Balance Transfer Call
10. Floating Cycle Call
11. "Agent Behavior"
12. "Agent Activity"
13. Close Account Call
14. "Past Due Fee"
15. Rest Grace Call
16. Release Pending Payment Call
17. "Rebilled"
18. "Due Date"
19. "Credit Balance Refund"
20. "APR"
21. Product Upgrade/ Downgrade
22. "Credit Limit Increase"
23. Misapplied Payment < 50 or less Call
24. "Payment Cut-off Time"
25. Privacy Call
26. Payment Transfer Call
27. Account Combination Call
28. Residual Interest Call
29. "Payment Hold Policy/ OTB Hold"
30. Misapplied Payment> 50 or more Call