Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "Credit Balance Refund"
2. "Finance/ Interest Charges"
3. "APR"
4. ADA Request Call
5. Close Account Call
6. "Agent Language Barrier"
7. Payment Allocation Call
8. "Rebilled"
9. Cash Advance Call
10. "Agent Activity"
11. Fee Waivers Call
12. "Credit Limit Increase"
13. ECLIP Call
14. Payment Transfer Call
15. Privacy Call
16. "Membership Fee"
17. Misapplied Payment> 50 or more Call
18. "Past Due Fee"
19. "Payment Cut-off Time"
20. "Due Date"
21. "Payment Hold Policy/ OTB Hold"
22. Release Pending Payment Call
23. Residual Interest Call
24. Floating Cycle Call
25. Rest Grace Call
26. "Agent Behavior"
27. Product Upgrade/ Downgrade
28. Misapplied Payment < 50 or less Call
29. Account Combination Call
30. Balance Transfer Call