Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Misapplied Payment> 50 or more Call
2. Product Upgrade/ Downgrade
3. Fee Waivers Call
4. "Agent Language Barrier"
5. Floating Cycle Call
6. "Rebilled"
7. "Finance/ Interest Charges"
8. "Credit Limit Increase"
9. "APR"
10. "Payment Hold Policy/ OTB Hold"
11. "Due Date"
12. Payment Transfer Call
13. "Payment Cut-off Time"
14. "Past Due Fee"
15. Account Combination Call
16. Misapplied Payment < 50 or less Call
17. ECLIP Call
18. Release Pending Payment Call
19. "Agent Behavior"
20. Balance Transfer Call
21. "Membership Fee"
22. Rest Grace Call
23. "Credit Balance Refund"
24. ADA Request Call
25. Residual Interest Call
26. Privacy Call
27. Cash Advance Call
28. Payment Allocation Call
29. Close Account Call
30. "Agent Activity"