"PaymentHoldPolicy/OTB Hold""PaymentCut-offTime"MisappliedPayment>50 or moreCall"PastDueFee""DueDate"PrivacyCallMisappliedPayment <50 or lessCall"AgentBehavior"RestGraceCallFeeWaiversCallResidualInterestCall"CreditLimitIncrease""APR""CreditBalanceRefund"FloatingCycleCallCloseAccountCallPaymentAllocationCallPaymentTransferCall"AgentActivity""MembershipFee"ECLIPCallADARequestCallReleasePendingPaymentCall"AgentLanguageBarrier""Finance/InterestCharges""Rebilled"AccountCombinationCallCashAdvanceCallProductUpgrade/DowngradeBalanceTransferCall"PaymentHoldPolicy/OTB Hold""PaymentCut-offTime"MisappliedPayment>50 or moreCall"PastDueFee""DueDate"PrivacyCallMisappliedPayment <50 or lessCall"AgentBehavior"RestGraceCallFeeWaiversCallResidualInterestCall"CreditLimitIncrease""APR""CreditBalanceRefund"FloatingCycleCallCloseAccountCallPaymentAllocationCallPaymentTransferCall"AgentActivity""MembershipFee"ECLIPCallADARequestCallReleasePendingPaymentCall"AgentLanguageBarrier""Finance/InterestCharges""Rebilled"AccountCombinationCallCashAdvanceCallProductUpgrade/DowngradeBalanceTransferCall

Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Payment Hold Policy/ OTB Hold"
  2. "Payment Cut-off Time"
  3. Misapplied Payment> 50 or more Call
  4. "Past Due Fee"
  5. "Due Date"
  6. Privacy Call
  7. Misapplied Payment < 50 or less Call
  8. "Agent Behavior"
  9. Rest Grace Call
  10. Fee Waivers Call
  11. Residual Interest Call
  12. "Credit Limit Increase"
  13. "APR"
  14. "Credit Balance Refund"
  15. Floating Cycle Call
  16. Close Account Call
  17. Payment Allocation Call
  18. Payment Transfer Call
  19. "Agent Activity"
  20. "Membership Fee"
  21. ECLIP Call
  22. ADA Request Call
  23. Release Pending Payment Call
  24. "Agent Language Barrier"
  25. "Finance/ Interest Charges"
  26. "Rebilled"
  27. Account Combination Call
  28. Cash Advance Call
  29. Product Upgrade/ Downgrade
  30. Balance Transfer Call