Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Misapplied Payment < 50 or less Call
2. Residual Interest Call
3. "Credit Limit Increase"
4. "Due Date"
5. "Payment Cut-off Time"
6. "Credit Balance Refund"
7. "Agent Behavior"
8. "Past Due Fee"
9. "APR"
10. "Rebilled"
11. Floating Cycle Call
12. Payment Transfer Call
13. Cash Advance Call
14. Close Account Call
15. ADA Request Call
16. Product Upgrade/ Downgrade
17. "Finance/ Interest Charges"
18. Payment Allocation Call
19. "Membership Fee"
20. ECLIP Call
21. "Agent Language Barrier"
22. Account Combination Call
23. Release Pending Payment Call
24. "Agent Activity"
25. Fee Waivers Call
26. Balance Transfer Call
27. Misapplied Payment> 50 or more Call
28. "Payment Hold Policy/ OTB Hold"
29. Privacy Call
30. Rest Grace Call