Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Account Combination Call
2. Product Upgrade/ Downgrade
3. Residual Interest Call
4. Privacy Call
5. "Payment Cut-off Time"
6. "Past Due Fee"
7. ADA Request Call
8. "APR"
9. "Finance/ Interest Charges"
10. Release Pending Payment Call
11. "Payment Hold Policy/ OTB Hold"
12. Misapplied Payment < 50 or less Call
13. Close Account Call
14. Payment Allocation Call
15. "Due Date"
16. "Membership Fee"
17. Balance Transfer Call
18. ECLIP Call
19. "Agent Behavior"
20. Rest Grace Call
21. Cash Advance Call
22. "Credit Balance Refund"
23. "Agent Language Barrier"
24. "Agent Activity"
25. Floating Cycle Call
26. Payment Transfer Call
27. Misapplied Payment> 50 or more Call
28. "Rebilled"
29. "Credit Limit Increase"
30. Fee Waivers Call