Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. ECLIP Call
2. "Agent Activity"
3. Payment Transfer Call
4. ADA Request Call
5. Product Upgrade/ Downgrade
6. Fee Waivers Call
7. "Rebilled"
8. Privacy Call
9. "Membership Fee"
10. "Finance/ Interest Charges"
11. "Agent Behavior"
12. Release Pending Payment Call
13. Payment Allocation Call
14. "Past Due Fee"
15. Account Combination Call
16. Balance Transfer Call
17. "APR"
18. Residual Interest Call
19. "Credit Limit Increase"
20. Close Account Call
21. "Due Date"
22. "Agent Language Barrier"
23. Floating Cycle Call
24. "Credit Balance Refund"
25. Misapplied Payment> 50 or more Call
26. Misapplied Payment < 50 or less Call
27. Rest Grace Call
28. "Payment Hold Policy/ OTB Hold"
29. "Payment Cut-off Time"
30. Cash Advance Call