Subtopic Complaint Tracker / Common Call Types - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Payment Transfer Call
2. Misapplied Payment> 50 or more Call
3. Balance Transfer Call
4. "Rebilled"
5. "Agent Behavior"
6. Payment Allocation Call
7. "Agent Activity"
8. "Due Date"
9. Cash Advance Call
10. Residual Interest Call
11. "Credit Balance Refund"
12. "APR"
13. "Credit Limit Increase"
14. Release Pending Payment Call
15. Privacy Call
16. "Payment Hold Policy/ OTB Hold"
17. ECLIP Call
18. Floating Cycle Call
19. "Membership Fee"
20. Close Account Call
21. "Agent Language Barrier"
22. Misapplied Payment < 50 or less Call
23. "Past Due Fee"
24. Account Combination Call
25. "Payment Cut-off Time"
26. Product Upgrade/ Downgrade
27. ADA Request Call
28. Rest Grace Call
29. Fee Waivers Call
30. "Finance/ Interest Charges"