Ask openendedquestionsOffer forherewareLearn 3customersoccupationsQuickConnect(daily)Findsimilaritieswith 3customersPracticeempathyCleansomethingthat doesntget cleanedOpen thedoor for atleast 3Compliment3customersShare agratefulmomentIntroduceyourselfSurpriseanddelight 1Learn 3newnamesSample 5times andexplainCoffeetastingin lobbyRecognizea customerin a specialwayUpsalePersonalizeeachinteractionOfferpairingadvice 3customersWriteon 3cupsSignweeklyupdateMake acustomergenuinelylaughAsk openendedquestionsOffer forherewareLearn 3customersoccupationsQuickConnect(daily)Findsimilaritieswith 3customersPracticeempathyCleansomethingthat doesntget cleanedOpen thedoor for atleast 3Compliment3customersShare agratefulmomentIntroduceyourselfSurpriseanddelight 1Learn 3newnamesSample 5times andexplainCoffeetastingin lobbyRecognizea customerin a specialwayUpsalePersonalizeeachinteractionOfferpairingadvice 3customersWriteon 3cupsSignweeklyupdateMake acustomergenuinelylaugh

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask open ended questions
  2. Offer for here ware
  3. Learn 3 customers occupations
  4. Quick Connect (daily)
  5. Find similarities with 3 customers
  6. Practice empathy
  7. Clean something that doesnt get cleaned
  8. Open the door for at least 3
  9. Compliment 3 customers
  10. Share a grateful moment
  11. Introduce yourself
  12. Surprise and delight 1
  13. Learn 3 new names
  14. Sample 5 times and explain
  15. Coffee tasting in lobby
  16. Recognize a customer in a special way
  17. Upsale
  18. Personalize each interaction
  19. Offer pairing advice 3 customers
  20. Write on 3 cups
  21. Sign weekly update
  22. Make a customer genuinely laugh