Gaveprescriptionbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Gave claimstatus to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Gave chiroor PTbenefits to amember orprovider.Resolved/closedat least one itemin my inventory.Used aBenefitDoc.Used theCodeReferencetool.Read themost recentSurveyStories.Received aRecognizetoday forFabulousFeedbackGaveOV/Specbenefits to amember orprovider.UsedCodeLink ProRead at leastone guidelinein betweencalls.Wrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Called theTeamLead lineforassistance.Transferred5 calls in arow to thesurvey.Explained adenied claimto a memberor provider.Gave outpatientsurgery benefitsto a member orprovider.Read"What'sHappening"on NeuPointGavepreventivecare benefitsto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Used SDS toretrieveinformation fora member orprovider.Gaveprescriptionbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Gave claimstatus to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Gave chiroor PTbenefits to amember orprovider.Resolved/closedat least one itemin my inventory.Used aBenefitDoc.Used theCodeReferencetool.Read themost recentSurveyStories.Received aRecognizetoday forFabulousFeedbackGaveOV/Specbenefits to amember orprovider.UsedCodeLink ProRead at leastone guidelinein betweencalls.Wrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Called theTeamLead lineforassistance.Transferred5 calls in arow to thesurvey.Explained adenied claimto a memberor provider.Gave outpatientsurgery benefitsto a member orprovider.Read"What'sHappening"on NeuPointGavepreventivecare benefitsto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Used SDS toretrieveinformation fora member orprovider.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
B
6
O
7
I
8
I
9
N
10
G
11
O
12
O
13
B
14
N
15
G
16
B
17
G
18
G
19
O
20
N
21
O
22
B
23
N
24
I
  1. I-Gave prescription benefits to a member or provider.
  2. G-Expedited a preauth request or claim reprocessing.
  3. B-Gave claim status to a member or provider.
  4. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  5. B-Gave chiro or PT benefits to a member or provider.
  6. O-Resolved/closed at least one item in my inventory.
  7. I-Used a Benefit Doc.
  8. I-Used the Code Reference tool.
  9. N-Read the most recent Survey Stories.
  10. G-Received a Recognize today for Fabulous Feedback
  11. O-Gave OV/Spec benefits to a member or provider.
  12. O-Used Code Link Pro
  13. B-Read at least one guideline in between calls.
  14. N-Wrote a positive comment on a coworker's Recognize.
  15. G-Helped a member or provider use the portal or Find-A-Doc.
  16. B-Called the Team Lead line for assistance.
  17. G-Transferred 5 calls in a row to the survey.
  18. G-Explained a denied claim to a member or provider.
  19. O-Gave outpatient surgery benefits to a member or provider.
  20. N-Read "What's Happening" on NeuPoint
  21. O-Gave preventive care benefits to a member or provider.
  22. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  23. N-Put a suggestion in the suggestion box in the coaching room.
  24. I-Used SDS to retrieve information for a member or provider.