Used aBenefitDoc.Received aRecognizetoday forFabulousFeedbackPut asuggestion inthe suggestionbox in thecoaching room.Used theCodeReferencetool.Wrote apositivecomment ona coworker'sRecognize.Read themost recentSurveyStories.Read"What'sHappening"on NeuPointGave claimstatus to amember orprovider.Resolved/closedat least one itemin my inventory.UsedCodeLink ProGavepreventivecare benefitsto a memberor provider.Gaveprescriptionbenefits to amember orprovider.Read at leastone guidelinein betweencalls.GaveOV/Specbenefits to amember orprovider.Called theTeamLead lineforassistance.Gave chiroor PTbenefits to amember orprovider.Explained adenied claimto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Expedited apreauthrequest orclaimreprocessing.Used SDS toretrieveinformation fora member orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Transferred5 calls in arow to thesurvey.Gave outpatientsurgery benefitsto a member orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Used aBenefitDoc.Received aRecognizetoday forFabulousFeedbackPut asuggestion inthe suggestionbox in thecoaching room.Used theCodeReferencetool.Wrote apositivecomment ona coworker'sRecognize.Read themost recentSurveyStories.Read"What'sHappening"on NeuPointGave claimstatus to amember orprovider.Resolved/closedat least one itemin my inventory.UsedCodeLink ProGavepreventivecare benefitsto a memberor provider.Gaveprescriptionbenefits to amember orprovider.Read at leastone guidelinein betweencalls.GaveOV/Specbenefits to amember orprovider.Called theTeamLead lineforassistance.Gave chiroor PTbenefits to amember orprovider.Explained adenied claimto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Expedited apreauthrequest orclaimreprocessing.Used SDS toretrieveinformation fora member orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Transferred5 calls in arow to thesurvey.Gave outpatientsurgery benefitsto a member orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
I
5
N
6
N
7
N
8
B
9
O
10
O
11
O
12
I
13
B
14
O
15
B
16
B
17
G
18
B
19
G
20
I
21
G
22
G
23
O
24
I
  1. I-Used a Benefit Doc.
  2. G-Received a Recognize today for Fabulous Feedback
  3. N-Put a suggestion in the suggestion box in the coaching room.
  4. I-Used the Code Reference tool.
  5. N-Wrote a positive comment on a coworker's Recognize.
  6. N-Read the most recent Survey Stories.
  7. N-Read "What's Happening" on NeuPoint
  8. B-Gave claim status to a member or provider.
  9. O-Resolved/closed at least one item in my inventory.
  10. O-Used Code Link Pro
  11. O-Gave preventive care benefits to a member or provider.
  12. I-Gave prescription benefits to a member or provider.
  13. B-Read at least one guideline in between calls.
  14. O-Gave OV/Spec benefits to a member or provider.
  15. B-Called the Team Lead line for assistance.
  16. B-Gave chiro or PT benefits to a member or provider.
  17. G-Explained a denied claim to a member or provider.
  18. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  19. G-Expedited a preauth request or claim reprocessing.
  20. I-Used SDS to retrieve information for a member or provider.
  21. G-Helped a member or provider use the portal or Find-A-Doc.
  22. G-Transferred 5 calls in a row to the survey.
  23. O-Gave outpatient surgery benefits to a member or provider.
  24. I-Explained to a member or provider the service wasn't denied - it went towards deductible.