Used SDS toretrieveinformation fora member orprovider.Explained adenied claimto a memberor provider.Put asuggestion inthe suggestionbox in thecoaching room.Used aBenefitDoc.Received aRecognizetoday forFabulousFeedbackTransferred5 calls in arow to thesurvey.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Used theCodeReferencetool.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Expedited apreauthrequest orclaimreprocessing.Gaveprescriptionbenefits to amember orprovider.GaveOV/Specbenefits to amember orprovider.Called theTeamLead lineforassistance.Wrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Read themost recentSurveyStories.Gave claimstatus to amember orprovider.Gave outpatientsurgery benefitsto a member orprovider.Read"What'sHappening"on NeuPointUsedCodeLink ProGave chiroor PTbenefits to amember orprovider.Gavepreventivecare benefitsto a memberor provider.Resolved/closedat least one itemin my inventory.Read at leastone guidelinein betweencalls.Used SDS toretrieveinformation fora member orprovider.Explained adenied claimto a memberor provider.Put asuggestion inthe suggestionbox in thecoaching room.Used aBenefitDoc.Received aRecognizetoday forFabulousFeedbackTransferred5 calls in arow to thesurvey.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Used theCodeReferencetool.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Expedited apreauthrequest orclaimreprocessing.Gaveprescriptionbenefits to amember orprovider.GaveOV/Specbenefits to amember orprovider.Called theTeamLead lineforassistance.Wrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Read themost recentSurveyStories.Gave claimstatus to amember orprovider.Gave outpatientsurgery benefitsto a member orprovider.Read"What'sHappening"on NeuPointUsedCodeLink ProGave chiroor PTbenefits to amember orprovider.Gavepreventivecare benefitsto a memberor provider.Resolved/closedat least one itemin my inventory.Read at leastone guidelinein betweencalls.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
I
5
G
6
G
7
I
8
I
9
B
10
G
11
I
12
O
13
B
14
N
15
G
16
N
17
B
18
O
19
N
20
O
21
B
22
O
23
O
24
B
  1. I-Used SDS to retrieve information for a member or provider.
  2. G-Explained a denied claim to a member or provider.
  3. N-Put a suggestion in the suggestion box in the coaching room.
  4. I-Used a Benefit Doc.
  5. G-Received a Recognize today for Fabulous Feedback
  6. G-Transferred 5 calls in a row to the survey.
  7. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  8. I-Used the Code Reference tool.
  9. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  10. G-Expedited a preauth request or claim reprocessing.
  11. I-Gave prescription benefits to a member or provider.
  12. O-Gave OV/Spec benefits to a member or provider.
  13. B-Called the Team Lead line for assistance.
  14. N-Wrote a positive comment on a coworker's Recognize.
  15. G-Helped a member or provider use the portal or Find-A-Doc.
  16. N-Read the most recent Survey Stories.
  17. B-Gave claim status to a member or provider.
  18. O-Gave outpatient surgery benefits to a member or provider.
  19. N-Read "What's Happening" on NeuPoint
  20. O-Used Code Link Pro
  21. B-Gave chiro or PT benefits to a member or provider.
  22. O-Gave preventive care benefits to a member or provider.
  23. O-Resolved/closed at least one item in my inventory.
  24. B-Read at least one guideline in between calls.