(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
N-Read "What's Happening" on NeuPoint
B-Gave chiro or PT benefits to a member or provider.
G-Expedited a preauth request or claim reprocessing.
G-Explained a denied claim to a member or provider.
G-Transferred 5 calls in a row to the survey.
I-Gave prescription benefits to a member or provider.
O-Resolved/closed at least one item in my inventory.
I-Explained to a member or provider the service wasn't denied - it went towards deductible.
I-Used the Code Reference tool.
O-Gave outpatient surgery benefits to a member or provider.
G-Helped a member or provider use the portal or Find-A-Doc.
I-Used SDS to retrieve information for a member or provider.
O-Used Code Link Pro
G-Received a Recognize today for Fabulous Feedback
O-Gave preventive care benefits to a member or provider.
B-Called the Team Lead line for assistance.
N-Wrote a positive comment on a coworker's Recognize.
B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
N-Put a suggestion in the suggestion box in the coaching room.