Helped amember orprovider usethe portal orFind-A-Doc.UsedCodeLink ProRead at leastone guidelinein betweencalls.Put asuggestion inthe suggestionbox in thecoaching room.Resolved/closedat least one itemin my inventory.Gavepreventivecare benefitsto a memberor provider.Explained adenied claimto a memberor provider.Gaveprescriptionbenefits to amember orprovider.Used aBenefitDoc.Read"What'sHappening"on NeuPointWrote apositivecomment ona coworker'sRecognize.Read themost recentSurveyStories.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Gave outpatientsurgery benefitsto a member orprovider.Used theCodeReferencetool.Used SDS toretrieveinformation fora member orprovider.Gave claimstatus to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Transferred5 calls in arow to thesurvey.GaveOV/Specbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Received aRecognizetoday forFabulousFeedbackCalled theTeamLead lineforassistance.Helped amember orprovider usethe portal orFind-A-Doc.UsedCodeLink ProRead at leastone guidelinein betweencalls.Put asuggestion inthe suggestionbox in thecoaching room.Resolved/closedat least one itemin my inventory.Gavepreventivecare benefitsto a memberor provider.Explained adenied claimto a memberor provider.Gaveprescriptionbenefits to amember orprovider.Used aBenefitDoc.Read"What'sHappening"on NeuPointWrote apositivecomment ona coworker'sRecognize.Read themost recentSurveyStories.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Gave outpatientsurgery benefitsto a member orprovider.Used theCodeReferencetool.Used SDS toretrieveinformation fora member orprovider.Gave claimstatus to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Transferred5 calls in arow to thesurvey.GaveOV/Specbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Received aRecognizetoday forFabulousFeedbackCalled theTeamLead lineforassistance.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
N
5
O
6
O
7
G
8
I
9
I
10
N
11
N
12
N
13
B
14
O
15
I
16
I
17
B
18
B
19
I
20
G
21
O
22
G
23
G
24
B
  1. G-Helped a member or provider use the portal or Find-A-Doc.
  2. O-Used Code Link Pro
  3. B-Read at least one guideline in between calls.
  4. N-Put a suggestion in the suggestion box in the coaching room.
  5. O-Resolved/closed at least one item in my inventory.
  6. O-Gave preventive care benefits to a member or provider.
  7. G-Explained a denied claim to a member or provider.
  8. I-Gave prescription benefits to a member or provider.
  9. I-Used a Benefit Doc.
  10. N-Read "What's Happening" on NeuPoint
  11. N-Wrote a positive comment on a coworker's Recognize.
  12. N-Read the most recent Survey Stories.
  13. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  14. O-Gave outpatient surgery benefits to a member or provider.
  15. I-Used the Code Reference tool.
  16. I-Used SDS to retrieve information for a member or provider.
  17. B-Gave claim status to a member or provider.
  18. B-Gave chiro or PT benefits to a member or provider.
  19. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  20. G-Transferred 5 calls in a row to the survey.
  21. O-Gave OV/Spec benefits to a member or provider.
  22. G-Expedited a preauth request or claim reprocessing.
  23. G-Received a Recognize today for Fabulous Feedback
  24. B-Called the Team Lead line for assistance.