Gavepreventivecare benefitsto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Gave claimstatus to amember orprovider.Called theTeamLead lineforassistance.Used SDS toretrieveinformation fora member orprovider.Gaveprescriptionbenefits to amember orprovider.Read"What'sHappening"on NeuPointUsed aBenefitDoc.Transferred5 calls in arow to thesurvey.Wrote apositivecomment ona coworker'sRecognize.Gave outpatientsurgery benefitsto a member orprovider.Explained adenied claimto a memberor provider.Expedited apreauthrequest orclaimreprocessing.Helped amember orprovider usethe portal orFind-A-Doc.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Resolved/closedat least one itemin my inventory.GaveOV/Specbenefits to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Read themost recentSurveyStories.Read at leastone guidelinein betweencalls.UsedCodeLink ProReceived aRecognizetoday forFabulousFeedbackUsed theCodeReferencetool.Gavepreventivecare benefitsto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Gave claimstatus to amember orprovider.Called theTeamLead lineforassistance.Used SDS toretrieveinformation fora member orprovider.Gaveprescriptionbenefits to amember orprovider.Read"What'sHappening"on NeuPointUsed aBenefitDoc.Transferred5 calls in arow to thesurvey.Wrote apositivecomment ona coworker'sRecognize.Gave outpatientsurgery benefitsto a member orprovider.Explained adenied claimto a memberor provider.Expedited apreauthrequest orclaimreprocessing.Helped amember orprovider usethe portal orFind-A-Doc.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Resolved/closedat least one itemin my inventory.GaveOV/Specbenefits to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Read themost recentSurveyStories.Read at leastone guidelinein betweencalls.UsedCodeLink ProReceived aRecognizetoday forFabulousFeedbackUsed theCodeReferencetool.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
B
5
B
6
I
7
I
8
N
9
I
10
G
11
N
12
O
13
G
14
G
15
G
16
I
17
O
18
O
19
B
20
N
21
B
22
O
23
G
24
I
  1. O-Gave preventive care benefits to a member or provider.
  2. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  3. N-Put a suggestion in the suggestion box in the coaching room.
  4. B-Gave claim status to a member or provider.
  5. B-Called the Team Lead line for assistance.
  6. I-Used SDS to retrieve information for a member or provider.
  7. I-Gave prescription benefits to a member or provider.
  8. N-Read "What's Happening" on NeuPoint
  9. I-Used a Benefit Doc.
  10. G-Transferred 5 calls in a row to the survey.
  11. N-Wrote a positive comment on a coworker's Recognize.
  12. O-Gave outpatient surgery benefits to a member or provider.
  13. G-Explained a denied claim to a member or provider.
  14. G-Expedited a preauth request or claim reprocessing.
  15. G-Helped a member or provider use the portal or Find-A-Doc.
  16. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  17. O-Resolved/closed at least one item in my inventory.
  18. O-Gave OV/Spec benefits to a member or provider.
  19. B-Gave chiro or PT benefits to a member or provider.
  20. N-Read the most recent Survey Stories.
  21. B-Read at least one guideline in between calls.
  22. O-Used Code Link Pro
  23. G-Received a Recognize today for Fabulous Feedback
  24. I-Used the Code Reference tool.