Expedited apreauthrequest orclaimreprocessing.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Resolved/closedat least one itemin my inventory.Read themost recentSurveyStories.Gave chiroor PTbenefits to amember orprovider.Gavepreventivecare benefitsto a memberor provider.Called theTeamLead lineforassistance.Helped amember orprovider usethe portal orFind-A-Doc.Read"What'sHappening"on NeuPointRead at leastone guidelinein betweencalls.Put asuggestion inthe suggestionbox in thecoaching room.Used theCodeReferencetool.Used aBenefitDoc.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Explained adenied claimto a memberor provider.Gaveprescriptionbenefits to amember orprovider.Transferred5 calls in arow to thesurvey.UsedCodeLink ProUsed SDS toretrieveinformation fora member orprovider.GaveOV/Specbenefits to amember orprovider.Gave claimstatus to amember orprovider.Received aRecognizetoday forFabulousFeedbackGave outpatientsurgery benefitsto a member orprovider.Wrote apositivecomment ona coworker'sRecognize.Expedited apreauthrequest orclaimreprocessing.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Resolved/closedat least one itemin my inventory.Read themost recentSurveyStories.Gave chiroor PTbenefits to amember orprovider.Gavepreventivecare benefitsto a memberor provider.Called theTeamLead lineforassistance.Helped amember orprovider usethe portal orFind-A-Doc.Read"What'sHappening"on NeuPointRead at leastone guidelinein betweencalls.Put asuggestion inthe suggestionbox in thecoaching room.Used theCodeReferencetool.Used aBenefitDoc.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Explained adenied claimto a memberor provider.Gaveprescriptionbenefits to amember orprovider.Transferred5 calls in arow to thesurvey.UsedCodeLink ProUsed SDS toretrieveinformation fora member orprovider.GaveOV/Specbenefits to amember orprovider.Gave claimstatus to amember orprovider.Received aRecognizetoday forFabulousFeedbackGave outpatientsurgery benefitsto a member orprovider.Wrote apositivecomment ona coworker'sRecognize.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
N
5
B
6
O
7
B
8
G
9
N
10
B
11
N
12
I
13
I
14
B
15
G
16
I
17
G
18
O
19
I
20
O
21
B
22
G
23
O
24
N
  1. G-Expedited a preauth request or claim reprocessing.
  2. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  3. O-Resolved/closed at least one item in my inventory.
  4. N-Read the most recent Survey Stories.
  5. B-Gave chiro or PT benefits to a member or provider.
  6. O-Gave preventive care benefits to a member or provider.
  7. B-Called the Team Lead line for assistance.
  8. G-Helped a member or provider use the portal or Find-A-Doc.
  9. N-Read "What's Happening" on NeuPoint
  10. B-Read at least one guideline in between calls.
  11. N-Put a suggestion in the suggestion box in the coaching room.
  12. I-Used the Code Reference tool.
  13. I-Used a Benefit Doc.
  14. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  15. G-Explained a denied claim to a member or provider.
  16. I-Gave prescription benefits to a member or provider.
  17. G-Transferred 5 calls in a row to the survey.
  18. O-Used Code Link Pro
  19. I-Used SDS to retrieve information for a member or provider.
  20. O-Gave OV/Spec benefits to a member or provider.
  21. B-Gave claim status to a member or provider.
  22. G-Received a Recognize today for Fabulous Feedback
  23. O-Gave outpatient surgery benefits to a member or provider.
  24. N-Wrote a positive comment on a coworker's Recognize.