Read at leastone guidelinein betweencalls.Read"What'sHappening"on NeuPointExplained adenied claimto a memberor provider.Gave claimstatus to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Put asuggestion inthe suggestionbox in thecoaching room.Used theCodeReferencetool.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Read themost recentSurveyStories.Used aBenefitDoc.UsedCodeLink ProUsed SDS toretrieveinformation fora member orprovider.Called theTeamLead lineforassistance.Gaveprescriptionbenefits to amember orprovider.GaveOV/Specbenefits to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Wrote apositivecomment ona coworker'sRecognize.Transferred5 calls in arow to thesurvey.Resolved/closedat least one itemin my inventory.Gave outpatientsurgery benefitsto a member orprovider.Gavepreventivecare benefitsto a memberor provider.Received aRecognizetoday forFabulousFeedbackHelped amember orprovider usethe portal orFind-A-Doc.Expedited apreauthrequest orclaimreprocessing.Read at leastone guidelinein betweencalls.Read"What'sHappening"on NeuPointExplained adenied claimto a memberor provider.Gave claimstatus to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Put asuggestion inthe suggestionbox in thecoaching room.Used theCodeReferencetool.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Read themost recentSurveyStories.Used aBenefitDoc.UsedCodeLink ProUsed SDS toretrieveinformation fora member orprovider.Called theTeamLead lineforassistance.Gaveprescriptionbenefits to amember orprovider.GaveOV/Specbenefits to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Wrote apositivecomment ona coworker'sRecognize.Transferred5 calls in arow to thesurvey.Resolved/closedat least one itemin my inventory.Gave outpatientsurgery benefitsto a member orprovider.Gavepreventivecare benefitsto a memberor provider.Received aRecognizetoday forFabulousFeedbackHelped amember orprovider usethe portal orFind-A-Doc.Expedited apreauthrequest orclaimreprocessing.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
B
5
I
6
N
7
I
8
B
9
N
10
I
11
O
12
I
13
B
14
I
15
O
16
B
17
N
18
G
19
O
20
O
21
O
22
G
23
G
24
G
  1. B-Read at least one guideline in between calls.
  2. N-Read "What's Happening" on NeuPoint
  3. G-Explained a denied claim to a member or provider.
  4. B-Gave claim status to a member or provider.
  5. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  6. N-Put a suggestion in the suggestion box in the coaching room.
  7. I-Used the Code Reference tool.
  8. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  9. N-Read the most recent Survey Stories.
  10. I-Used a Benefit Doc.
  11. O-Used Code Link Pro
  12. I-Used SDS to retrieve information for a member or provider.
  13. B-Called the Team Lead line for assistance.
  14. I-Gave prescription benefits to a member or provider.
  15. O-Gave OV/Spec benefits to a member or provider.
  16. B-Gave chiro or PT benefits to a member or provider.
  17. N-Wrote a positive comment on a coworker's Recognize.
  18. G-Transferred 5 calls in a row to the survey.
  19. O-Resolved/closed at least one item in my inventory.
  20. O-Gave outpatient surgery benefits to a member or provider.
  21. O-Gave preventive care benefits to a member or provider.
  22. G-Received a Recognize today for Fabulous Feedback
  23. G-Helped a member or provider use the portal or Find-A-Doc.
  24. G-Expedited a preauth request or claim reprocessing.