Explained adenied claimto a memberor provider.Used theCodeReferencetool.Read at leastone guidelinein betweencalls.Gaveprescriptionbenefits to amember orprovider.Called theTeamLead lineforassistance.Used aBenefitDoc.Put asuggestion inthe suggestionbox in thecoaching room.Received aRecognizetoday forFabulousFeedbackExplained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.GaveOV/Specbenefits to amember orprovider.Resolved/closedat least one itemin my inventory.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Used SDS toretrieveinformation fora member orprovider.Gave chiroor PTbenefits to amember orprovider.Read"What'sHappening"on NeuPointExpedited apreauthrequest orclaimreprocessing.Gavepreventivecare benefitsto a memberor provider.UsedCodeLink ProWrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Transferred5 calls in arow to thesurvey.Gave outpatientsurgery benefitsto a member orprovider.Gave claimstatus to amember orprovider.Read themost recentSurveyStories.Explained adenied claimto a memberor provider.Used theCodeReferencetool.Read at leastone guidelinein betweencalls.Gaveprescriptionbenefits to amember orprovider.Called theTeamLead lineforassistance.Used aBenefitDoc.Put asuggestion inthe suggestionbox in thecoaching room.Received aRecognizetoday forFabulousFeedbackExplained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.GaveOV/Specbenefits to amember orprovider.Resolved/closedat least one itemin my inventory.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Used SDS toretrieveinformation fora member orprovider.Gave chiroor PTbenefits to amember orprovider.Read"What'sHappening"on NeuPointExpedited apreauthrequest orclaimreprocessing.Gavepreventivecare benefitsto a memberor provider.UsedCodeLink ProWrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Transferred5 calls in arow to thesurvey.Gave outpatientsurgery benefitsto a member orprovider.Gave claimstatus to amember orprovider.Read themost recentSurveyStories.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
I
5
B
6
I
7
N
8
G
9
I
10
O
11
O
12
B
13
I
14
B
15
N
16
G
17
O
18
O
19
N
20
G
21
G
22
O
23
B
24
N
  1. G-Explained a denied claim to a member or provider.
  2. I-Used the Code Reference tool.
  3. B-Read at least one guideline in between calls.
  4. I-Gave prescription benefits to a member or provider.
  5. B-Called the Team Lead line for assistance.
  6. I-Used a Benefit Doc.
  7. N-Put a suggestion in the suggestion box in the coaching room.
  8. G-Received a Recognize today for Fabulous Feedback
  9. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  10. O-Gave OV/Spec benefits to a member or provider.
  11. O-Resolved/closed at least one item in my inventory.
  12. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  13. I-Used SDS to retrieve information for a member or provider.
  14. B-Gave chiro or PT benefits to a member or provider.
  15. N-Read "What's Happening" on NeuPoint
  16. G-Expedited a preauth request or claim reprocessing.
  17. O-Gave preventive care benefits to a member or provider.
  18. O-Used Code Link Pro
  19. N-Wrote a positive comment on a coworker's Recognize.
  20. G-Helped a member or provider use the portal or Find-A-Doc.
  21. G-Transferred 5 calls in a row to the survey.
  22. O-Gave outpatient surgery benefits to a member or provider.
  23. B-Gave claim status to a member or provider.
  24. N-Read the most recent Survey Stories.