Resolved/closedat least one itemin my inventory.Read themost recentSurveyStories.Helped amember orprovider usethe portal orFind-A-Doc.Used SDS toretrieveinformation fora member orprovider.Used aBenefitDoc.Gaveprescriptionbenefits to amember orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Gave chiroor PTbenefits to amember orprovider.Read at leastone guidelinein betweencalls.Expedited apreauthrequest orclaimreprocessing.Gave claimstatus to amember orprovider.GaveOV/Specbenefits to amember orprovider.UsedCodeLink ProCalled theTeamLead lineforassistance.Used theCodeReferencetool.Wrote apositivecomment ona coworker'sRecognize.Gavepreventivecare benefitsto a memberor provider.Received aRecognizetoday forFabulousFeedbackTransferred5 calls in arow to thesurvey.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Explained adenied claimto a memberor provider.Read"What'sHappening"on NeuPointGave outpatientsurgery benefitsto a member orprovider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Resolved/closedat least one itemin my inventory.Read themost recentSurveyStories.Helped amember orprovider usethe portal orFind-A-Doc.Used SDS toretrieveinformation fora member orprovider.Used aBenefitDoc.Gaveprescriptionbenefits to amember orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Gave chiroor PTbenefits to amember orprovider.Read at leastone guidelinein betweencalls.Expedited apreauthrequest orclaimreprocessing.Gave claimstatus to amember orprovider.GaveOV/Specbenefits to amember orprovider.UsedCodeLink ProCalled theTeamLead lineforassistance.Used theCodeReferencetool.Wrote apositivecomment ona coworker'sRecognize.Gavepreventivecare benefitsto a memberor provider.Received aRecognizetoday forFabulousFeedbackTransferred5 calls in arow to thesurvey.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Explained adenied claimto a memberor provider.Read"What'sHappening"on NeuPointGave outpatientsurgery benefitsto a member orprovider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
I
5
I
6
I
7
N
8
B
9
B
10
G
11
B
12
O
13
O
14
B
15
I
16
N
17
O
18
G
19
G
20
I
21
G
22
N
23
O
24
B
  1. O-Resolved/closed at least one item in my inventory.
  2. N-Read the most recent Survey Stories.
  3. G-Helped a member or provider use the portal or Find-A-Doc.
  4. I-Used SDS to retrieve information for a member or provider.
  5. I-Used a Benefit Doc.
  6. I-Gave prescription benefits to a member or provider.
  7. N-Put a suggestion in the suggestion box in the coaching room.
  8. B-Gave chiro or PT benefits to a member or provider.
  9. B-Read at least one guideline in between calls.
  10. G-Expedited a preauth request or claim reprocessing.
  11. B-Gave claim status to a member or provider.
  12. O-Gave OV/Spec benefits to a member or provider.
  13. O-Used Code Link Pro
  14. B-Called the Team Lead line for assistance.
  15. I-Used the Code Reference tool.
  16. N-Wrote a positive comment on a coworker's Recognize.
  17. O-Gave preventive care benefits to a member or provider.
  18. G-Received a Recognize today for Fabulous Feedback
  19. G-Transferred 5 calls in a row to the survey.
  20. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  21. G-Explained a denied claim to a member or provider.
  22. N-Read "What's Happening" on NeuPoint
  23. O-Gave outpatient surgery benefits to a member or provider.
  24. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.