Called theTeamLead lineforassistance.Gaveprescriptionbenefits to amember orprovider.Explained adenied claimto a memberor provider.Put asuggestion inthe suggestionbox in thecoaching room.Read themost recentSurveyStories.GaveOV/Specbenefits to amember orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Received aRecognizetoday forFabulousFeedbackExplained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Gave claimstatus to amember orprovider.Read at leastone guidelinein betweencalls.Used SDS toretrieveinformation fora member orprovider.UsedCodeLink ProResolved/closedat least one itemin my inventory.Gave outpatientsurgery benefitsto a member orprovider.Expedited apreauthrequest orclaimreprocessing.Gavepreventivecare benefitsto a memberor provider.Transferred5 calls in arow to thesurvey.Read"What'sHappening"on NeuPointUsed theCodeReferencetool.Gave chiroor PTbenefits to amember orprovider.Wrote apositivecomment ona coworker'sRecognize.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Used aBenefitDoc.Called theTeamLead lineforassistance.Gaveprescriptionbenefits to amember orprovider.Explained adenied claimto a memberor provider.Put asuggestion inthe suggestionbox in thecoaching room.Read themost recentSurveyStories.GaveOV/Specbenefits to amember orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Received aRecognizetoday forFabulousFeedbackExplained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Gave claimstatus to amember orprovider.Read at leastone guidelinein betweencalls.Used SDS toretrieveinformation fora member orprovider.UsedCodeLink ProResolved/closedat least one itemin my inventory.Gave outpatientsurgery benefitsto a member orprovider.Expedited apreauthrequest orclaimreprocessing.Gavepreventivecare benefitsto a memberor provider.Transferred5 calls in arow to thesurvey.Read"What'sHappening"on NeuPointUsed theCodeReferencetool.Gave chiroor PTbenefits to amember orprovider.Wrote apositivecomment ona coworker'sRecognize.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Used aBenefitDoc.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
N
5
N
6
O
7
G
8
G
9
I
10
B
11
B
12
I
13
O
14
O
15
O
16
G
17
O
18
G
19
N
20
I
21
B
22
N
23
B
24
I
  1. B-Called the Team Lead line for assistance.
  2. I-Gave prescription benefits to a member or provider.
  3. G-Explained a denied claim to a member or provider.
  4. N-Put a suggestion in the suggestion box in the coaching room.
  5. N-Read the most recent Survey Stories.
  6. O-Gave OV/Spec benefits to a member or provider.
  7. G-Helped a member or provider use the portal or Find-A-Doc.
  8. G-Received a Recognize today for Fabulous Feedback
  9. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  10. B-Gave claim status to a member or provider.
  11. B-Read at least one guideline in between calls.
  12. I-Used SDS to retrieve information for a member or provider.
  13. O-Used Code Link Pro
  14. O-Resolved/closed at least one item in my inventory.
  15. O-Gave outpatient surgery benefits to a member or provider.
  16. G-Expedited a preauth request or claim reprocessing.
  17. O-Gave preventive care benefits to a member or provider.
  18. G-Transferred 5 calls in a row to the survey.
  19. N-Read "What's Happening" on NeuPoint
  20. I-Used the Code Reference tool.
  21. B-Gave chiro or PT benefits to a member or provider.
  22. N-Wrote a positive comment on a coworker's Recognize.
  23. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  24. I-Used a Benefit Doc.