Read"What'sHappening"on NeuPointGave chiroor PTbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Explained adenied claimto a memberor provider.Transferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Resolved/closedat least one itemin my inventory.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Used theCodeReferencetool.Gave outpatientsurgery benefitsto a member orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Used SDS toretrieveinformation fora member orprovider.UsedCodeLink ProReceived aRecognizetoday forFabulousFeedbackGavepreventivecare benefitsto a memberor provider.Called theTeamLead lineforassistance.Wrote apositivecomment ona coworker'sRecognize.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Read at leastone guidelinein betweencalls.Read themost recentSurveyStories.GaveOV/Specbenefits to amember orprovider.Used aBenefitDoc.Gave claimstatus to amember orprovider.Read"What'sHappening"on NeuPointGave chiroor PTbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Explained adenied claimto a memberor provider.Transferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Resolved/closedat least one itemin my inventory.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Used theCodeReferencetool.Gave outpatientsurgery benefitsto a member orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Used SDS toretrieveinformation fora member orprovider.UsedCodeLink ProReceived aRecognizetoday forFabulousFeedbackGavepreventivecare benefitsto a memberor provider.Called theTeamLead lineforassistance.Wrote apositivecomment ona coworker'sRecognize.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Put asuggestion inthe suggestionbox in thecoaching room.Read at leastone guidelinein betweencalls.Read themost recentSurveyStories.GaveOV/Specbenefits to amember orprovider.Used aBenefitDoc.Gave claimstatus to amember orprovider.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
G
5
G
6
I
7
O
8
I
9
I
10
O
11
G
12
I
13
O
14
G
15
O
16
B
17
N
18
B
19
N
20
B
21
N
22
O
23
I
24
B
  1. N-Read "What's Happening" on NeuPoint
  2. B-Gave chiro or PT benefits to a member or provider.
  3. G-Expedited a preauth request or claim reprocessing.
  4. G-Explained a denied claim to a member or provider.
  5. G-Transferred 5 calls in a row to the survey.
  6. I-Gave prescription benefits to a member or provider.
  7. O-Resolved/closed at least one item in my inventory.
  8. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  9. I-Used the Code Reference tool.
  10. O-Gave outpatient surgery benefits to a member or provider.
  11. G-Helped a member or provider use the portal or Find-A-Doc.
  12. I-Used SDS to retrieve information for a member or provider.
  13. O-Used Code Link Pro
  14. G-Received a Recognize today for Fabulous Feedback
  15. O-Gave preventive care benefits to a member or provider.
  16. B-Called the Team Lead line for assistance.
  17. N-Wrote a positive comment on a coworker's Recognize.
  18. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  19. N-Put a suggestion in the suggestion box in the coaching room.
  20. B-Read at least one guideline in between calls.
  21. N-Read the most recent Survey Stories.
  22. O-Gave OV/Spec benefits to a member or provider.
  23. I-Used a Benefit Doc.
  24. B-Gave claim status to a member or provider.