Wrote apositivecomment ona coworker'sRecognize.Used aBenefitDoc.Gave outpatientsurgery benefitsto a member orprovider.Called theTeamLead lineforassistance.Expedited apreauthrequest orclaimreprocessing.Received aRecognizetoday forFabulousFeedbackUsed theCodeReferencetool.Gave claimstatus to amember orprovider.Gavepreventivecare benefitsto a memberor provider.Read themost recentSurveyStories.Gave chiroor PTbenefits to amember orprovider.Helped amember orprovider usethe portal orFind-A-Doc.UsedCodeLink ProUsed SDS toretrieveinformation fora member orprovider.Explained adenied claimto a memberor provider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Transferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Read at leastone guidelinein betweencalls.Put asuggestion inthe suggestionbox in thecoaching room.GaveOV/Specbenefits to amember orprovider.Read"What'sHappening"on NeuPointResolved/closedat least one itemin my inventory.Wrote apositivecomment ona coworker'sRecognize.Used aBenefitDoc.Gave outpatientsurgery benefitsto a member orprovider.Called theTeamLead lineforassistance.Expedited apreauthrequest orclaimreprocessing.Received aRecognizetoday forFabulousFeedbackUsed theCodeReferencetool.Gave claimstatus to amember orprovider.Gavepreventivecare benefitsto a memberor provider.Read themost recentSurveyStories.Gave chiroor PTbenefits to amember orprovider.Helped amember orprovider usethe portal orFind-A-Doc.UsedCodeLink ProUsed SDS toretrieveinformation fora member orprovider.Explained adenied claimto a memberor provider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Transferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Read at leastone guidelinein betweencalls.Put asuggestion inthe suggestionbox in thecoaching room.GaveOV/Specbenefits to amember orprovider.Read"What'sHappening"on NeuPointResolved/closedat least one itemin my inventory.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
B
5
G
6
G
7
I
8
B
9
O
10
N
11
B
12
G
13
O
14
I
15
G
16
I
17
G
18
I
19
B
20
B
21
N
22
O
23
N
24
O
  1. N-Wrote a positive comment on a coworker's Recognize.
  2. I-Used a Benefit Doc.
  3. O-Gave outpatient surgery benefits to a member or provider.
  4. B-Called the Team Lead line for assistance.
  5. G-Expedited a preauth request or claim reprocessing.
  6. G-Received a Recognize today for Fabulous Feedback
  7. I-Used the Code Reference tool.
  8. B-Gave claim status to a member or provider.
  9. O-Gave preventive care benefits to a member or provider.
  10. N-Read the most recent Survey Stories.
  11. B-Gave chiro or PT benefits to a member or provider.
  12. G-Helped a member or provider use the portal or Find-A-Doc.
  13. O-Used Code Link Pro
  14. I-Used SDS to retrieve information for a member or provider.
  15. G-Explained a denied claim to a member or provider.
  16. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  17. G-Transferred 5 calls in a row to the survey.
  18. I-Gave prescription benefits to a member or provider.
  19. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  20. B-Read at least one guideline in between calls.
  21. N-Put a suggestion in the suggestion box in the coaching room.
  22. O-Gave OV/Spec benefits to a member or provider.
  23. N-Read "What's Happening" on NeuPoint
  24. O-Resolved/closed at least one item in my inventory.