Helped amember orprovider usethe portal orFind-A-Doc.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Resolved/closedat least one itemin my inventory.Read"What'sHappening"on NeuPointGaveOV/Specbenefits to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Used aBenefitDoc.Read themost recentSurveyStories.Put asuggestion inthe suggestionbox in thecoaching room.Gaveprescriptionbenefits to amember orprovider.Read at leastone guidelinein betweencalls.Called theTeamLead lineforassistance.UsedCodeLink ProExplained adenied claimto a memberor provider.Gavepreventivecare benefitsto a memberor provider.Gave claimstatus to amember orprovider.Transferred5 calls in arow to thesurvey.Gave outpatientsurgery benefitsto a member orprovider.Expedited apreauthrequest orclaimreprocessing.Received aRecognizetoday forFabulousFeedbackWrote apositivecomment ona coworker'sRecognize.Used theCodeReferencetool.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Used SDS toretrieveinformation fora member orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Resolved/closedat least one itemin my inventory.Read"What'sHappening"on NeuPointGaveOV/Specbenefits to amember orprovider.Gave chiroor PTbenefits to amember orprovider.Used aBenefitDoc.Read themost recentSurveyStories.Put asuggestion inthe suggestionbox in thecoaching room.Gaveprescriptionbenefits to amember orprovider.Read at leastone guidelinein betweencalls.Called theTeamLead lineforassistance.UsedCodeLink ProExplained adenied claimto a memberor provider.Gavepreventivecare benefitsto a memberor provider.Gave claimstatus to amember orprovider.Transferred5 calls in arow to thesurvey.Gave outpatientsurgery benefitsto a member orprovider.Expedited apreauthrequest orclaimreprocessing.Received aRecognizetoday forFabulousFeedbackWrote apositivecomment ona coworker'sRecognize.Used theCodeReferencetool.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Used SDS toretrieveinformation fora member orprovider.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
N
5
O
6
B
7
I
8
N
9
N
10
I
11
B
12
B
13
O
14
G
15
O
16
B
17
G
18
O
19
G
20
G
21
N
22
I
23
B
24
I
  1. G-Helped a member or provider use the portal or Find-A-Doc.
  2. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  3. O-Resolved/closed at least one item in my inventory.
  4. N-Read "What's Happening" on NeuPoint
  5. O-Gave OV/Spec benefits to a member or provider.
  6. B-Gave chiro or PT benefits to a member or provider.
  7. I-Used a Benefit Doc.
  8. N-Read the most recent Survey Stories.
  9. N-Put a suggestion in the suggestion box in the coaching room.
  10. I-Gave prescription benefits to a member or provider.
  11. B-Read at least one guideline in between calls.
  12. B-Called the Team Lead line for assistance.
  13. O-Used Code Link Pro
  14. G-Explained a denied claim to a member or provider.
  15. O-Gave preventive care benefits to a member or provider.
  16. B-Gave claim status to a member or provider.
  17. G-Transferred 5 calls in a row to the survey.
  18. O-Gave outpatient surgery benefits to a member or provider.
  19. G-Expedited a preauth request or claim reprocessing.
  20. G-Received a Recognize today for Fabulous Feedback
  21. N-Wrote a positive comment on a coworker's Recognize.
  22. I-Used the Code Reference tool.
  23. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  24. I-Used SDS to retrieve information for a member or provider.