Helped amember orprovider usethe portal orFind-A-Doc.Gave claimstatus to amember orprovider.Wrote apositivecomment ona coworker'sRecognize.Put asuggestion inthe suggestionbox in thecoaching room.Read"What'sHappening"on NeuPointGave outpatientsurgery benefitsto a member orprovider.GaveOV/Specbenefits to amember orprovider.Explained adenied claimto a memberor provider.Expedited apreauthrequest orclaimreprocessing.Resolved/closedat least one itemin my inventory.Transferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Used theCodeReferencetool.Read themost recentSurveyStories.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.UsedCodeLink ProUsed aBenefitDoc.Received aRecognizetoday forFabulousFeedbackGavepreventivecare benefitsto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Gave chiroor PTbenefits to amember orprovider.Called theTeamLead lineforassistance.Read at leastone guidelinein betweencalls.Used SDS toretrieveinformation fora member orprovider.Helped amember orprovider usethe portal orFind-A-Doc.Gave claimstatus to amember orprovider.Wrote apositivecomment ona coworker'sRecognize.Put asuggestion inthe suggestionbox in thecoaching room.Read"What'sHappening"on NeuPointGave outpatientsurgery benefitsto a member orprovider.GaveOV/Specbenefits to amember orprovider.Explained adenied claimto a memberor provider.Expedited apreauthrequest orclaimreprocessing.Resolved/closedat least one itemin my inventory.Transferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Used theCodeReferencetool.Read themost recentSurveyStories.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.UsedCodeLink ProUsed aBenefitDoc.Received aRecognizetoday forFabulousFeedbackGavepreventivecare benefitsto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Gave chiroor PTbenefits to amember orprovider.Called theTeamLead lineforassistance.Read at leastone guidelinein betweencalls.Used SDS toretrieveinformation fora member orprovider.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
N
5
N
6
O
7
O
8
G
9
G
10
O
11
G
12
I
13
I
14
N
15
I
16
O
17
I
18
G
19
O
20
B
21
B
22
B
23
B
24
I
  1. G-Helped a member or provider use the portal or Find-A-Doc.
  2. B-Gave claim status to a member or provider.
  3. N-Wrote a positive comment on a coworker's Recognize.
  4. N-Put a suggestion in the suggestion box in the coaching room.
  5. N-Read "What's Happening" on NeuPoint
  6. O-Gave outpatient surgery benefits to a member or provider.
  7. O-Gave OV/Spec benefits to a member or provider.
  8. G-Explained a denied claim to a member or provider.
  9. G-Expedited a preauth request or claim reprocessing.
  10. O-Resolved/closed at least one item in my inventory.
  11. G-Transferred 5 calls in a row to the survey.
  12. I-Gave prescription benefits to a member or provider.
  13. I-Used the Code Reference tool.
  14. N-Read the most recent Survey Stories.
  15. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  16. O-Used Code Link Pro
  17. I-Used a Benefit Doc.
  18. G-Received a Recognize today for Fabulous Feedback
  19. O-Gave preventive care benefits to a member or provider.
  20. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  21. B-Gave chiro or PT benefits to a member or provider.
  22. B-Called the Team Lead line for assistance.
  23. B-Read at least one guideline in between calls.
  24. I-Used SDS to retrieve information for a member or provider.