Gave chiroor PTbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Gavepreventivecare benefitsto a memberor provider.Gave claimstatus to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Received aRecognizetoday forFabulousFeedbackGaveOV/Specbenefits to amember orprovider.Put asuggestion inthe suggestionbox in thecoaching room.UsedCodeLink ProWrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Read"What'sHappening"on NeuPointTransferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Read at leastone guidelinein betweencalls.Gave outpatientsurgery benefitsto a member orprovider.Read themost recentSurveyStories.Used theCodeReferencetool.Used aBenefitDoc.Explained adenied claimto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Called theTeamLead lineforassistance.Used SDS toretrieveinformation fora member orprovider.Resolved/closedat least one itemin my inventory.Gave chiroor PTbenefits to amember orprovider.Expedited apreauthrequest orclaimreprocessing.Gavepreventivecare benefitsto a memberor provider.Gave claimstatus to amember orprovider.Explained to amember orprovider theservice wasn'tdenied - it wenttowardsdeductible.Received aRecognizetoday forFabulousFeedbackGaveOV/Specbenefits to amember orprovider.Put asuggestion inthe suggestionbox in thecoaching room.UsedCodeLink ProWrote apositivecomment ona coworker'sRecognize.Helped amember orprovider usethe portal orFind-A-Doc.Read"What'sHappening"on NeuPointTransferred5 calls in arow to thesurvey.Gaveprescriptionbenefits to amember orprovider.Read at leastone guidelinein betweencalls.Gave outpatientsurgery benefitsto a member orprovider.Read themost recentSurveyStories.Used theCodeReferencetool.Used aBenefitDoc.Explained adenied claimto a memberor provider.Gave radiologybenefits (MRI,xray, CT, etc.)to a member orprovider.Called theTeamLead lineforassistance.Used SDS toretrieveinformation fora member orprovider.Resolved/closedat least one itemin my inventory.

Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
B
5
I
6
G
7
O
8
N
9
O
10
N
11
G
12
N
13
G
14
I
15
B
16
O
17
N
18
I
19
I
20
G
21
B
22
B
23
I
24
O
  1. B-Gave chiro or PT benefits to a member or provider.
  2. G-Expedited a preauth request or claim reprocessing.
  3. O-Gave preventive care benefits to a member or provider.
  4. B-Gave claim status to a member or provider.
  5. I-Explained to a member or provider the service wasn't denied - it went towards deductible.
  6. G-Received a Recognize today for Fabulous Feedback
  7. O-Gave OV/Spec benefits to a member or provider.
  8. N-Put a suggestion in the suggestion box in the coaching room.
  9. O-Used Code Link Pro
  10. N-Wrote a positive comment on a coworker's Recognize.
  11. G-Helped a member or provider use the portal or Find-A-Doc.
  12. N-Read "What's Happening" on NeuPoint
  13. G-Transferred 5 calls in a row to the survey.
  14. I-Gave prescription benefits to a member or provider.
  15. B-Read at least one guideline in between calls.
  16. O-Gave outpatient surgery benefits to a member or provider.
  17. N-Read the most recent Survey Stories.
  18. I-Used the Code Reference tool.
  19. I-Used a Benefit Doc.
  20. G-Explained a denied claim to a member or provider.
  21. B-Gave radiology benefits (MRI, xray, CT, etc.) to a member or provider.
  22. B-Called the Team Lead line for assistance.
  23. I-Used SDS to retrieve information for a member or provider.
  24. O-Resolved/closed at least one item in my inventory.