ProviderRelationsCallPeerReferralGiveAuthNumberCheckEligibilityPhoneReferralsCrisisDistressCallSend IMtoLiaisionsStartDateChangeEmailedReferralsConcurrentLocationChangeCheckAuthStatusLicensureChangeAdminDenialComplaintCallASDCallUpdateEligibilityNationalMailLetterReferralsSendIM toASDGaveCTBHPWebsiteCreateTempIDSinge-CaseAgreementVoidAuthVeyo/MethodoneCallSend IMtoProviderRelationsGiveout FaxNumberSpanishCallPrecertTempMemberMergeTransferto DSSTransferto DXCTransferto Medical(CHN)ProviderRelationsCallPeerReferralGiveAuthNumberCheckEligibilityPhoneReferralsCrisisDistressCallSend IMtoLiaisionsStartDateChangeEmailedReferralsConcurrentLocationChangeCheckAuthStatusLicensureChangeAdminDenialComplaintCallASDCallUpdateEligibilityNationalMailLetterReferralsSendIM toASDGaveCTBHPWebsiteCreateTempIDSinge-CaseAgreementVoidAuthVeyo/MethodoneCallSend IMtoProviderRelationsGiveout FaxNumberSpanishCallPrecertTempMemberMergeTransferto DSSTransferto DXCTransferto Medical(CHN)

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider Relations Call
  2. Peer Referral
  3. Give Auth Number
  4. Check Eligibility
  5. Phone Referrals
  6. Crisis Distress Call
  7. Send IM to Liaisions
  8. Start Date Change
  9. Emailed Referrals
  10. Concurrent
  11. Location Change
  12. Check Auth Status
  13. Licensure Change
  14. Admin Denial
  15. Complaint Call
  16. ASD Call
  17. Update Eligibility National
  18. Mail Letter Referrals
  19. Send IM to ASD
  20. Gave CTBHP Website
  21. Create Temp ID
  22. Singe-Case Agreement
  23. Void Auth
  24. Veyo/ Methodone Call
  25. Send IM to Provider Relations
  26. Give out Fax Number
  27. Spanish Call
  28. Precert
  29. Temp Member Merge
  30. Transfer to DSS
  31. Transfer to DXC
  32. Transfer to Medical (CHN)