CreateTempIDCheckEligibilityCheckAuthStatusComplaintCallPeerReferralVeyo/MethodoneCallLocationChangeLicensureChangeSendIM toASDGaveCTBHPWebsiteGiveout FaxNumberSend IMtoProviderRelationsAdminDenialTransferto DSSUpdateEligibilityNationalSend IMtoLiaisionsASDCallVoidAuthStartDateChangeMailLetterReferralsCrisisDistressCallTempMemberMergeSinge-CaseAgreementTransferto Medical(CHN)EmailedReferralsPrecertPhoneReferralsTransferto DXCGiveAuthNumberConcurrentProviderRelationsCallSpanishCallCreateTempIDCheckEligibilityCheckAuthStatusComplaintCallPeerReferralVeyo/MethodoneCallLocationChangeLicensureChangeSendIM toASDGaveCTBHPWebsiteGiveout FaxNumberSend IMtoProviderRelationsAdminDenialTransferto DSSUpdateEligibilityNationalSend IMtoLiaisionsASDCallVoidAuthStartDateChangeMailLetterReferralsCrisisDistressCallTempMemberMergeSinge-CaseAgreementTransferto Medical(CHN)EmailedReferralsPrecertPhoneReferralsTransferto DXCGiveAuthNumberConcurrentProviderRelationsCallSpanishCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create Temp ID
  2. Check Eligibility
  3. Check Auth Status
  4. Complaint Call
  5. Peer Referral
  6. Veyo/ Methodone Call
  7. Location Change
  8. Licensure Change
  9. Send IM to ASD
  10. Gave CTBHP Website
  11. Give out Fax Number
  12. Send IM to Provider Relations
  13. Admin Denial
  14. Transfer to DSS
  15. Update Eligibility National
  16. Send IM to Liaisions
  17. ASD Call
  18. Void Auth
  19. Start Date Change
  20. Mail Letter Referrals
  21. Crisis Distress Call
  22. Temp Member Merge
  23. Singe-Case Agreement
  24. Transfer to Medical (CHN)
  25. Emailed Referrals
  26. Precert
  27. Phone Referrals
  28. Transfer to DXC
  29. Give Auth Number
  30. Concurrent
  31. Provider Relations Call
  32. Spanish Call