Send IMtoLiaisionsVeyo/MethodoneCallTransferto Medical(CHN)PhoneReferralsCrisisDistressCallAdminDenialCreateTempIDTransferto DXCSendIM toASDEmailedReferralsLicensureChangeGiveAuthNumberCheckAuthStatusASDCallTransferto DSSPrecertStartDateChangeProviderRelationsCallVoidAuthPeerReferralConcurrentCheckEligibilityComplaintCallGaveCTBHPWebsiteMailLetterReferralsUpdateEligibilityNationalTempMemberMergeSinge-CaseAgreementLocationChangeSend IMtoProviderRelationsGiveout FaxNumberSpanishCallSend IMtoLiaisionsVeyo/MethodoneCallTransferto Medical(CHN)PhoneReferralsCrisisDistressCallAdminDenialCreateTempIDTransferto DXCSendIM toASDEmailedReferralsLicensureChangeGiveAuthNumberCheckAuthStatusASDCallTransferto DSSPrecertStartDateChangeProviderRelationsCallVoidAuthPeerReferralConcurrentCheckEligibilityComplaintCallGaveCTBHPWebsiteMailLetterReferralsUpdateEligibilityNationalTempMemberMergeSinge-CaseAgreementLocationChangeSend IMtoProviderRelationsGiveout FaxNumberSpanishCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send IM to Liaisions
  2. Veyo/ Methodone Call
  3. Transfer to Medical (CHN)
  4. Phone Referrals
  5. Crisis Distress Call
  6. Admin Denial
  7. Create Temp ID
  8. Transfer to DXC
  9. Send IM to ASD
  10. Emailed Referrals
  11. Licensure Change
  12. Give Auth Number
  13. Check Auth Status
  14. ASD Call
  15. Transfer to DSS
  16. Precert
  17. Start Date Change
  18. Provider Relations Call
  19. Void Auth
  20. Peer Referral
  21. Concurrent
  22. Check Eligibility
  23. Complaint Call
  24. Gave CTBHP Website
  25. Mail Letter Referrals
  26. Update Eligibility National
  27. Temp Member Merge
  28. Singe-Case Agreement
  29. Location Change
  30. Send IM to Provider Relations
  31. Give out Fax Number
  32. Spanish Call