UpdateEligibilityNationalPhoneReferralsSinge-CaseAgreementComplaintCallCrisisDistressCallConcurrentPrecertSpanishCallVeyo/MethodoneCallStartDateChangeGaveCTBHPWebsiteGiveout FaxNumberLocationChangeProviderRelationsCallSend IMtoLiaisionsMailLetterReferralsAdminDenialTransferto Medical(CHN)CreateTempIDTransferto DSSLicensureChangeVoidAuthCheckEligibilitySendIM toASDEmailedReferralsCheckAuthStatusGiveAuthNumberPeerReferralTransferto DXCSend IMtoProviderRelationsTempMemberMergeASDCallUpdateEligibilityNationalPhoneReferralsSinge-CaseAgreementComplaintCallCrisisDistressCallConcurrentPrecertSpanishCallVeyo/MethodoneCallStartDateChangeGaveCTBHPWebsiteGiveout FaxNumberLocationChangeProviderRelationsCallSend IMtoLiaisionsMailLetterReferralsAdminDenialTransferto Medical(CHN)CreateTempIDTransferto DSSLicensureChangeVoidAuthCheckEligibilitySendIM toASDEmailedReferralsCheckAuthStatusGiveAuthNumberPeerReferralTransferto DXCSend IMtoProviderRelationsTempMemberMergeASDCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Eligibility National
  2. Phone Referrals
  3. Singe-Case Agreement
  4. Complaint Call
  5. Crisis Distress Call
  6. Concurrent
  7. Precert
  8. Spanish Call
  9. Veyo/ Methodone Call
  10. Start Date Change
  11. Gave CTBHP Website
  12. Give out Fax Number
  13. Location Change
  14. Provider Relations Call
  15. Send IM to Liaisions
  16. Mail Letter Referrals
  17. Admin Denial
  18. Transfer to Medical (CHN)
  19. Create Temp ID
  20. Transfer to DSS
  21. Licensure Change
  22. Void Auth
  23. Check Eligibility
  24. Send IM to ASD
  25. Emailed Referrals
  26. Check Auth Status
  27. Give Auth Number
  28. Peer Referral
  29. Transfer to DXC
  30. Send IM to Provider Relations
  31. Temp Member Merge
  32. ASD Call