ProviderRelationsCallSendIM toASDSend IMtoLiaisionsLocationChangeEmailedReferralsComplaintCallVoidAuthConcurrentStartDateChangeGiveAuthNumberSinge-CaseAgreementVeyo/MethodoneCallTempMemberMergeLicensureChangeSpanishCallUpdateEligibilityNationalCheckEligibilitySend IMtoProviderRelationsPeerReferralGiveout FaxNumberTransferto Medical(CHN)CheckAuthStatusPhoneReferralsMailLetterReferralsASDCallPrecertTransferto DSSCreateTempIDAdminDenialGaveCTBHPWebsiteCrisisDistressCallTransferto DXCProviderRelationsCallSendIM toASDSend IMtoLiaisionsLocationChangeEmailedReferralsComplaintCallVoidAuthConcurrentStartDateChangeGiveAuthNumberSinge-CaseAgreementVeyo/MethodoneCallTempMemberMergeLicensureChangeSpanishCallUpdateEligibilityNationalCheckEligibilitySend IMtoProviderRelationsPeerReferralGiveout FaxNumberTransferto Medical(CHN)CheckAuthStatusPhoneReferralsMailLetterReferralsASDCallPrecertTransferto DSSCreateTempIDAdminDenialGaveCTBHPWebsiteCrisisDistressCallTransferto DXC

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider Relations Call
  2. Send IM to ASD
  3. Send IM to Liaisions
  4. Location Change
  5. Emailed Referrals
  6. Complaint Call
  7. Void Auth
  8. Concurrent
  9. Start Date Change
  10. Give Auth Number
  11. Singe-Case Agreement
  12. Veyo/ Methodone Call
  13. Temp Member Merge
  14. Licensure Change
  15. Spanish Call
  16. Update Eligibility National
  17. Check Eligibility
  18. Send IM to Provider Relations
  19. Peer Referral
  20. Give out Fax Number
  21. Transfer to Medical (CHN)
  22. Check Auth Status
  23. Phone Referrals
  24. Mail Letter Referrals
  25. ASD Call
  26. Precert
  27. Transfer to DSS
  28. Create Temp ID
  29. Admin Denial
  30. Gave CTBHP Website
  31. Crisis Distress Call
  32. Transfer to DXC