SpanishCallComplaintCallGiveAuthNumberLicensureChangeTransferto DXCASDCallTransferto DSSPhoneReferralsUpdateEligibilityNationalSinge-CaseAgreementMailLetterReferralsCheckEligibilityGaveCTBHPWebsiteSend IMtoLiaisionsProviderRelationsCallConcurrentLocationChangeVoidAuthEmailedReferralsTransferto Medical(CHN)CrisisDistressCallSend IMtoProviderRelationsPeerReferralCheckAuthStatusAdminDenialStartDateChangeVeyo/MethodoneCallSendIM toASDTempMemberMergePrecertCreateTempIDGiveout FaxNumberSpanishCallComplaintCallGiveAuthNumberLicensureChangeTransferto DXCASDCallTransferto DSSPhoneReferralsUpdateEligibilityNationalSinge-CaseAgreementMailLetterReferralsCheckEligibilityGaveCTBHPWebsiteSend IMtoLiaisionsProviderRelationsCallConcurrentLocationChangeVoidAuthEmailedReferralsTransferto Medical(CHN)CrisisDistressCallSend IMtoProviderRelationsPeerReferralCheckAuthStatusAdminDenialStartDateChangeVeyo/MethodoneCallSendIM toASDTempMemberMergePrecertCreateTempIDGiveout FaxNumber

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spanish Call
  2. Complaint Call
  3. Give Auth Number
  4. Licensure Change
  5. Transfer to DXC
  6. ASD Call
  7. Transfer to DSS
  8. Phone Referrals
  9. Update Eligibility National
  10. Singe-Case Agreement
  11. Mail Letter Referrals
  12. Check Eligibility
  13. Gave CTBHP Website
  14. Send IM to Liaisions
  15. Provider Relations Call
  16. Concurrent
  17. Location Change
  18. Void Auth
  19. Emailed Referrals
  20. Transfer to Medical (CHN)
  21. Crisis Distress Call
  22. Send IM to Provider Relations
  23. Peer Referral
  24. Check Auth Status
  25. Admin Denial
  26. Start Date Change
  27. Veyo/ Methodone Call
  28. Send IM to ASD
  29. Temp Member Merge
  30. Precert
  31. Create Temp ID
  32. Give out Fax Number