CheckEligibilityTransferto Medical(CHN)VoidAuthGaveCTBHPWebsiteMailLetterReferralsConcurrentSend IMtoLiaisionsProviderRelationsCallGiveAuthNumberPeerReferralGiveout FaxNumberSinge-CaseAgreementCrisisDistressCallTransferto DXCCreateTempIDSpanishCallLocationChangeEmailedReferralsVeyo/MethodoneCallASDCallLicensureChangeSendIM toASDPhoneReferralsSend IMtoProviderRelationsTransferto DSSStartDateChangeTempMemberMergePrecertComplaintCallUpdateEligibilityNationalAdminDenialCheckAuthStatusCheckEligibilityTransferto Medical(CHN)VoidAuthGaveCTBHPWebsiteMailLetterReferralsConcurrentSend IMtoLiaisionsProviderRelationsCallGiveAuthNumberPeerReferralGiveout FaxNumberSinge-CaseAgreementCrisisDistressCallTransferto DXCCreateTempIDSpanishCallLocationChangeEmailedReferralsVeyo/MethodoneCallASDCallLicensureChangeSendIM toASDPhoneReferralsSend IMtoProviderRelationsTransferto DSSStartDateChangeTempMemberMergePrecertComplaintCallUpdateEligibilityNationalAdminDenialCheckAuthStatus

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check Eligibility
  2. Transfer to Medical (CHN)
  3. Void Auth
  4. Gave CTBHP Website
  5. Mail Letter Referrals
  6. Concurrent
  7. Send IM to Liaisions
  8. Provider Relations Call
  9. Give Auth Number
  10. Peer Referral
  11. Give out Fax Number
  12. Singe-Case Agreement
  13. Crisis Distress Call
  14. Transfer to DXC
  15. Create Temp ID
  16. Spanish Call
  17. Location Change
  18. Emailed Referrals
  19. Veyo/ Methodone Call
  20. ASD Call
  21. Licensure Change
  22. Send IM to ASD
  23. Phone Referrals
  24. Send IM to Provider Relations
  25. Transfer to DSS
  26. Start Date Change
  27. Temp Member Merge
  28. Precert
  29. Complaint Call
  30. Update Eligibility National
  31. Admin Denial
  32. Check Auth Status