Giveout FaxNumberStartDateChangeAdminDenialPrecertGaveCTBHPWebsiteLicensureChangeLocationChangeSpanishCallASDCallTransferto Medical(CHN)Singe-CaseAgreementProviderRelationsCallMailLetterReferralsSend IMtoLiaisionsUpdateEligibilityNationalCheckAuthStatusVoidAuthSendIM toASDSend IMtoProviderRelationsGiveAuthNumberTransferto DSSConcurrentPeerReferralVeyo/MethodoneCallCreateTempIDPhoneReferralsTransferto DXCCheckEligibilityEmailedReferralsComplaintCallCrisisDistressCallTempMemberMergeGiveout FaxNumberStartDateChangeAdminDenialPrecertGaveCTBHPWebsiteLicensureChangeLocationChangeSpanishCallASDCallTransferto Medical(CHN)Singe-CaseAgreementProviderRelationsCallMailLetterReferralsSend IMtoLiaisionsUpdateEligibilityNationalCheckAuthStatusVoidAuthSendIM toASDSend IMtoProviderRelationsGiveAuthNumberTransferto DSSConcurrentPeerReferralVeyo/MethodoneCallCreateTempIDPhoneReferralsTransferto DXCCheckEligibilityEmailedReferralsComplaintCallCrisisDistressCallTempMemberMerge

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give out Fax Number
  2. Start Date Change
  3. Admin Denial
  4. Precert
  5. Gave CTBHP Website
  6. Licensure Change
  7. Location Change
  8. Spanish Call
  9. ASD Call
  10. Transfer to Medical (CHN)
  11. Singe-Case Agreement
  12. Provider Relations Call
  13. Mail Letter Referrals
  14. Send IM to Liaisions
  15. Update Eligibility National
  16. Check Auth Status
  17. Void Auth
  18. Send IM to ASD
  19. Send IM to Provider Relations
  20. Give Auth Number
  21. Transfer to DSS
  22. Concurrent
  23. Peer Referral
  24. Veyo/ Methodone Call
  25. Create Temp ID
  26. Phone Referrals
  27. Transfer to DXC
  28. Check Eligibility
  29. Emailed Referrals
  30. Complaint Call
  31. Crisis Distress Call
  32. Temp Member Merge