UpdateEligibilityNationalSend IMtoProviderRelationsCrisisDistressCallLocationChangeCreateTempIDCheckAuthStatusPhoneReferralsSend IMtoLiaisionsGiveout FaxNumberComplaintCallLicensureChangeAdminDenialCheckEligibilityProviderRelationsCallConcurrentTransferto Medical(CHN)Veyo/MethodoneCallTransferto DSSGiveAuthNumberSendIM toASDVoidAuthASDCallPrecertSpanishCallSinge-CaseAgreementStartDateChangeGaveCTBHPWebsiteTransferto DXCEmailedReferralsMailLetterReferralsTempMemberMergePeerReferralUpdateEligibilityNationalSend IMtoProviderRelationsCrisisDistressCallLocationChangeCreateTempIDCheckAuthStatusPhoneReferralsSend IMtoLiaisionsGiveout FaxNumberComplaintCallLicensureChangeAdminDenialCheckEligibilityProviderRelationsCallConcurrentTransferto Medical(CHN)Veyo/MethodoneCallTransferto DSSGiveAuthNumberSendIM toASDVoidAuthASDCallPrecertSpanishCallSinge-CaseAgreementStartDateChangeGaveCTBHPWebsiteTransferto DXCEmailedReferralsMailLetterReferralsTempMemberMergePeerReferral

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Eligibility National
  2. Send IM to Provider Relations
  3. Crisis Distress Call
  4. Location Change
  5. Create Temp ID
  6. Check Auth Status
  7. Phone Referrals
  8. Send IM to Liaisions
  9. Give out Fax Number
  10. Complaint Call
  11. Licensure Change
  12. Admin Denial
  13. Check Eligibility
  14. Provider Relations Call
  15. Concurrent
  16. Transfer to Medical (CHN)
  17. Veyo/ Methodone Call
  18. Transfer to DSS
  19. Give Auth Number
  20. Send IM to ASD
  21. Void Auth
  22. ASD Call
  23. Precert
  24. Spanish Call
  25. Singe-Case Agreement
  26. Start Date Change
  27. Gave CTBHP Website
  28. Transfer to DXC
  29. Emailed Referrals
  30. Mail Letter Referrals
  31. Temp Member Merge
  32. Peer Referral