ASDCallTransferto DXCEmailedReferralsGiveAuthNumberVeyo/MethodoneCallSend IMtoLiaisionsCheckAuthStatusComplaintCallStartDateChangeCrisisDistressCallPeerReferralMailLetterReferralsCheckEligibilitySendIM toASDSend IMtoProviderRelationsPhoneReferralsUpdateEligibilityNationalSinge-CaseAgreementPrecertLicensureChangeGiveout FaxNumberConcurrentCreateTempIDAdminDenialTransferto DSSProviderRelationsCallTempMemberMergeTransferto Medical(CHN)VoidAuthLocationChangeGaveCTBHPWebsiteSpanishCallASDCallTransferto DXCEmailedReferralsGiveAuthNumberVeyo/MethodoneCallSend IMtoLiaisionsCheckAuthStatusComplaintCallStartDateChangeCrisisDistressCallPeerReferralMailLetterReferralsCheckEligibilitySendIM toASDSend IMtoProviderRelationsPhoneReferralsUpdateEligibilityNationalSinge-CaseAgreementPrecertLicensureChangeGiveout FaxNumberConcurrentCreateTempIDAdminDenialTransferto DSSProviderRelationsCallTempMemberMergeTransferto Medical(CHN)VoidAuthLocationChangeGaveCTBHPWebsiteSpanishCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASD Call
  2. Transfer to DXC
  3. Emailed Referrals
  4. Give Auth Number
  5. Veyo/ Methodone Call
  6. Send IM to Liaisions
  7. Check Auth Status
  8. Complaint Call
  9. Start Date Change
  10. Crisis Distress Call
  11. Peer Referral
  12. Mail Letter Referrals
  13. Check Eligibility
  14. Send IM to ASD
  15. Send IM to Provider Relations
  16. Phone Referrals
  17. Update Eligibility National
  18. Singe-Case Agreement
  19. Precert
  20. Licensure Change
  21. Give out Fax Number
  22. Concurrent
  23. Create Temp ID
  24. Admin Denial
  25. Transfer to DSS
  26. Provider Relations Call
  27. Temp Member Merge
  28. Transfer to Medical (CHN)
  29. Void Auth
  30. Location Change
  31. Gave CTBHP Website
  32. Spanish Call