AdminDenialTransferto DXCMailLetterReferralsCheckEligibilityProviderRelationsCallVeyo/MethodoneCallGaveCTBHPWebsiteConcurrentUpdateEligibilityNationalStartDateChangeSendIM toASDPhoneReferralsTransferto Medical(CHN)Send IMtoLiaisionsCheckAuthStatusCrisisDistressCallPeerReferralSpanishCallVoidAuthLicensureChangeLocationChangeGiveout FaxNumberCreateTempIDTransferto DSSASDCallSend IMtoProviderRelationsPrecertSinge-CaseAgreementEmailedReferralsTempMemberMergeGiveAuthNumberComplaintCallAdminDenialTransferto DXCMailLetterReferralsCheckEligibilityProviderRelationsCallVeyo/MethodoneCallGaveCTBHPWebsiteConcurrentUpdateEligibilityNationalStartDateChangeSendIM toASDPhoneReferralsTransferto Medical(CHN)Send IMtoLiaisionsCheckAuthStatusCrisisDistressCallPeerReferralSpanishCallVoidAuthLicensureChangeLocationChangeGiveout FaxNumberCreateTempIDTransferto DSSASDCallSend IMtoProviderRelationsPrecertSinge-CaseAgreementEmailedReferralsTempMemberMergeGiveAuthNumberComplaintCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Admin Denial
  2. Transfer to DXC
  3. Mail Letter Referrals
  4. Check Eligibility
  5. Provider Relations Call
  6. Veyo/ Methodone Call
  7. Gave CTBHP Website
  8. Concurrent
  9. Update Eligibility National
  10. Start Date Change
  11. Send IM to ASD
  12. Phone Referrals
  13. Transfer to Medical (CHN)
  14. Send IM to Liaisions
  15. Check Auth Status
  16. Crisis Distress Call
  17. Peer Referral
  18. Spanish Call
  19. Void Auth
  20. Licensure Change
  21. Location Change
  22. Give out Fax Number
  23. Create Temp ID
  24. Transfer to DSS
  25. ASD Call
  26. Send IM to Provider Relations
  27. Precert
  28. Singe-Case Agreement
  29. Emailed Referrals
  30. Temp Member Merge
  31. Give Auth Number
  32. Complaint Call