Send IMtoLiaisionsVeyo/MethodoneCallTransferto Medical(CHN)PrecertCheckEligibilityPhoneReferralsGiveout FaxNumberComplaintCallSinge-CaseAgreementSendIM toASDLicensureChangeSpanishCallASDCallTempMemberMergeConcurrentTransferto DSSProviderRelationsCallSend IMtoProviderRelationsTransferto DXCCheckAuthStatusAdminDenialMailLetterReferralsUpdateEligibilityNationalPeerReferralGiveAuthNumberGaveCTBHPWebsiteCreateTempIDLocationChangeEmailedReferralsStartDateChangeVoidAuthCrisisDistressCallSend IMtoLiaisionsVeyo/MethodoneCallTransferto Medical(CHN)PrecertCheckEligibilityPhoneReferralsGiveout FaxNumberComplaintCallSinge-CaseAgreementSendIM toASDLicensureChangeSpanishCallASDCallTempMemberMergeConcurrentTransferto DSSProviderRelationsCallSend IMtoProviderRelationsTransferto DXCCheckAuthStatusAdminDenialMailLetterReferralsUpdateEligibilityNationalPeerReferralGiveAuthNumberGaveCTBHPWebsiteCreateTempIDLocationChangeEmailedReferralsStartDateChangeVoidAuthCrisisDistressCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send IM to Liaisions
  2. Veyo/ Methodone Call
  3. Transfer to Medical (CHN)
  4. Precert
  5. Check Eligibility
  6. Phone Referrals
  7. Give out Fax Number
  8. Complaint Call
  9. Singe-Case Agreement
  10. Send IM to ASD
  11. Licensure Change
  12. Spanish Call
  13. ASD Call
  14. Temp Member Merge
  15. Concurrent
  16. Transfer to DSS
  17. Provider Relations Call
  18. Send IM to Provider Relations
  19. Transfer to DXC
  20. Check Auth Status
  21. Admin Denial
  22. Mail Letter Referrals
  23. Update Eligibility National
  24. Peer Referral
  25. Give Auth Number
  26. Gave CTBHP Website
  27. Create Temp ID
  28. Location Change
  29. Emailed Referrals
  30. Start Date Change
  31. Void Auth
  32. Crisis Distress Call