showthem youcareuseemailtooloffermobiledepositpositivewordchoiceeffectivetoneofferbill payusepersonalexperienceno ACWfor 10callspatiencehave Iresolved thereason foryour calltoday?cobrowseprobingquestionsstayengagedoffertextalertsbrandat endof callofferzellepropergreetingnodistractionsgenuineempathyoffermobilebankingown ourmistakesconnectwiththemperfectsurveythankedyou bynameshowthem youcareuseemailtooloffermobiledepositpositivewordchoiceeffectivetoneofferbill payusepersonalexperienceno ACWfor 10callspatiencehave Iresolved thereason foryour calltoday?cobrowseprobingquestionsstayengagedoffertextalertsbrandat endof callofferzellepropergreetingnodistractionsgenuineempathyoffermobilebankingown ourmistakesconnectwiththemperfectsurveythankedyou byname

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. show them you care
  2. use email tool
  3. offer mobile deposit
  4. positive word choice
  5. effective tone
  6. offer bill pay
  7. use personal experience
  8. no ACW for 10 calls
  9. patience
  10. have I resolved the reason for your call today?
  11. co browse
  12. probing questions
  13. stay engaged
  14. offer text alerts
  15. brand at end of call
  16. offer zelle
  17. proper greeting
  18. no distractions
  19. genuine empathy
  20. offer mobile banking
  21. own our mistakes
  22. connect with them
  23. perfect survey
  24. thanked you by name