positivewordchoiceuseemailtoolgenuineempathynodistractionsno ACWfor 10callsofferbill payoffermobiledepositpropergreetingeffectivetonecobrowseofferzelleown ourmistakesperfectsurveyprobingquestionsshowthem youcareconnectwiththemthankedyou bynameusepersonalexperiencehave Iresolved thereason foryour calltoday?patiencestayengagedoffermobilebankingbrandat endof calloffertextalertspositivewordchoiceuseemailtoolgenuineempathynodistractionsno ACWfor 10callsofferbill payoffermobiledepositpropergreetingeffectivetonecobrowseofferzelleown ourmistakesperfectsurveyprobingquestionsshowthem youcareconnectwiththemthankedyou bynameusepersonalexperiencehave Iresolved thereason foryour calltoday?patiencestayengagedoffermobilebankingbrandat endof calloffertextalerts

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. positive word choice
  2. use email tool
  3. genuine empathy
  4. no distractions
  5. no ACW for 10 calls
  6. offer bill pay
  7. offer mobile deposit
  8. proper greeting
  9. effective tone
  10. co browse
  11. offer zelle
  12. own our mistakes
  13. perfect survey
  14. probing questions
  15. show them you care
  16. connect with them
  17. thanked you by name
  18. use personal experience
  19. have I resolved the reason for your call today?
  20. patience
  21. stay engaged
  22. offer mobile banking
  23. brand at end of call
  24. offer text alerts