own ourmistakesno ACWfor 10callsnodistractionspatienceoffertextalertsstayengagedgenuineempathyofferbill paythankedyou bynamepropergreetingbrandat endof callhave Iresolved thereason foryour calltoday?probingquestionsshowthem youcareperfectsurveyeffectivetoneusepersonalexperienceoffermobilebankingconnectwiththemofferzelleuseemailtooloffermobiledepositcobrowsepositivewordchoiceown ourmistakesno ACWfor 10callsnodistractionspatienceoffertextalertsstayengagedgenuineempathyofferbill paythankedyou bynamepropergreetingbrandat endof callhave Iresolved thereason foryour calltoday?probingquestionsshowthem youcareperfectsurveyeffectivetoneusepersonalexperienceoffermobilebankingconnectwiththemofferzelleuseemailtooloffermobiledepositcobrowsepositivewordchoice

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. own our mistakes
  2. no ACW for 10 calls
  3. no distractions
  4. patience
  5. offer text alerts
  6. stay engaged
  7. genuine empathy
  8. offer bill pay
  9. thanked you by name
  10. proper greeting
  11. brand at end of call
  12. have I resolved the reason for your call today?
  13. probing questions
  14. show them you care
  15. perfect survey
  16. effective tone
  17. use personal experience
  18. offer mobile banking
  19. connect with them
  20. offer zelle
  21. use email tool
  22. offer mobile deposit
  23. co browse
  24. positive word choice