usepersonalexperienceoffertextalertseffectivetoneconnectwiththemoffermobilebankingnodistractionscobrowseown ourmistakesofferbill paygenuineempathythankedyou bynamebrandat endof callperfectsurveyuseemailtoolofferzellestayengagedpatienceshowthem youcarepropergreetinghave Iresolved thereason foryour calltoday?positivewordchoiceoffermobiledepositno ACWfor 10callsprobingquestionsusepersonalexperienceoffertextalertseffectivetoneconnectwiththemoffermobilebankingnodistractionscobrowseown ourmistakesofferbill paygenuineempathythankedyou bynamebrandat endof callperfectsurveyuseemailtoolofferzellestayengagedpatienceshowthem youcarepropergreetinghave Iresolved thereason foryour calltoday?positivewordchoiceoffermobiledepositno ACWfor 10callsprobingquestions

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. use personal experience
  2. offer text alerts
  3. effective tone
  4. connect with them
  5. offer mobile banking
  6. no distractions
  7. co browse
  8. own our mistakes
  9. offer bill pay
  10. genuine empathy
  11. thanked you by name
  12. brand at end of call
  13. perfect survey
  14. use email tool
  15. offer zelle
  16. stay engaged
  17. patience
  18. show them you care
  19. proper greeting
  20. have I resolved the reason for your call today?
  21. positive word choice
  22. offer mobile deposit
  23. no ACW for 10 calls
  24. probing questions