effectivetonepropergreetingcobrowseown ourmistakespositivewordchoiceshowthem youcareperfectsurveynodistractionsofferzelleconnectwiththemhave Iresolved thereason foryour calltoday?offermobilebankinguseemailtoolpatienceprobingquestionsbrandat endof callthankedyou bynamestayengagedofferbill payusepersonalexperienceoffertextalertsno ACWfor 10callsgenuineempathyoffermobiledepositeffectivetonepropergreetingcobrowseown ourmistakespositivewordchoiceshowthem youcareperfectsurveynodistractionsofferzelleconnectwiththemhave Iresolved thereason foryour calltoday?offermobilebankinguseemailtoolpatienceprobingquestionsbrandat endof callthankedyou bynamestayengagedofferbill payusepersonalexperienceoffertextalertsno ACWfor 10callsgenuineempathyoffermobiledeposit

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. effective tone
  2. proper greeting
  3. co browse
  4. own our mistakes
  5. positive word choice
  6. show them you care
  7. perfect survey
  8. no distractions
  9. offer zelle
  10. connect with them
  11. have I resolved the reason for your call today?
  12. offer mobile banking
  13. use email tool
  14. patience
  15. probing questions
  16. brand at end of call
  17. thanked you by name
  18. stay engaged
  19. offer bill pay
  20. use personal experience
  21. offer text alerts
  22. no ACW for 10 calls
  23. genuine empathy
  24. offer mobile deposit