connectwiththemgenuineempathyshowthem youcarepatiencepositivewordchoiceno ACWfor 10callsprobingquestionsown ourmistakesuseemailtoolofferbill paystayengagedthankedyou bynamepropergreetingbrandat endof callcobrowseofferzellenodistractionsperfectsurveyoffermobilebankingoffermobiledepositeffectivetoneoffertextalertshave Iresolved thereason foryour calltoday?usepersonalexperienceconnectwiththemgenuineempathyshowthem youcarepatiencepositivewordchoiceno ACWfor 10callsprobingquestionsown ourmistakesuseemailtoolofferbill paystayengagedthankedyou bynamepropergreetingbrandat endof callcobrowseofferzellenodistractionsperfectsurveyoffermobilebankingoffermobiledepositeffectivetoneoffertextalertshave Iresolved thereason foryour calltoday?usepersonalexperience

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. connect with them
  2. genuine empathy
  3. show them you care
  4. patience
  5. positive word choice
  6. no ACW for 10 calls
  7. probing questions
  8. own our mistakes
  9. use email tool
  10. offer bill pay
  11. stay engaged
  12. thanked you by name
  13. proper greeting
  14. brand at end of call
  15. co browse
  16. offer zelle
  17. no distractions
  18. perfect survey
  19. offer mobile banking
  20. offer mobile deposit
  21. effective tone
  22. offer text alerts
  23. have I resolved the reason for your call today?
  24. use personal experience