thankedyou bynameofferbill payno ACWfor 10callsshowthem youcarepatiencepositivewordchoiceown ourmistakesstayengagedoffertextalertsgenuineempathyhave Iresolved thereason foryour calltoday?propergreetingoffermobilebankingoffermobiledepositcobrowseconnectwiththemeffectivetoneofferzelleprobingquestionsuseemailtoolbrandat endof callperfectsurveyusepersonalexperiencenodistractionsthankedyou bynameofferbill payno ACWfor 10callsshowthem youcarepatiencepositivewordchoiceown ourmistakesstayengagedoffertextalertsgenuineempathyhave Iresolved thereason foryour calltoday?propergreetingoffermobilebankingoffermobiledepositcobrowseconnectwiththemeffectivetoneofferzelleprobingquestionsuseemailtoolbrandat endof callperfectsurveyusepersonalexperiencenodistractions

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. thanked you by name
  2. offer bill pay
  3. no ACW for 10 calls
  4. show them you care
  5. patience
  6. positive word choice
  7. own our mistakes
  8. stay engaged
  9. offer text alerts
  10. genuine empathy
  11. have I resolved the reason for your call today?
  12. proper greeting
  13. offer mobile banking
  14. offer mobile deposit
  15. co browse
  16. connect with them
  17. effective tone
  18. offer zelle
  19. probing questions
  20. use email tool
  21. brand at end of call
  22. perfect survey
  23. use personal experience
  24. no distractions