own ourmistakesconnectwiththemhave Iresolved thereason foryour calltoday?stayengagedoffertextalertsoffermobiledepositofferzelleuseemailtoolusepersonalexperiencenodistractionsoffermobilebankingprobingquestionsno ACWfor 10callseffectivetonebrandat endof callpropergreetingpatiencecobrowsegenuineempathypositivewordchoiceshowthem youcarethankedyou bynameofferbill payperfectsurveyown ourmistakesconnectwiththemhave Iresolved thereason foryour calltoday?stayengagedoffertextalertsoffermobiledepositofferzelleuseemailtoolusepersonalexperiencenodistractionsoffermobilebankingprobingquestionsno ACWfor 10callseffectivetonebrandat endof callpropergreetingpatiencecobrowsegenuineempathypositivewordchoiceshowthem youcarethankedyou bynameofferbill payperfectsurvey

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. own our mistakes
  2. connect with them
  3. have I resolved the reason for your call today?
  4. stay engaged
  5. offer text alerts
  6. offer mobile deposit
  7. offer zelle
  8. use email tool
  9. use personal experience
  10. no distractions
  11. offer mobile banking
  12. probing questions
  13. no ACW for 10 calls
  14. effective tone
  15. brand at end of call
  16. proper greeting
  17. patience
  18. co browse
  19. genuine empathy
  20. positive word choice
  21. show them you care
  22. thanked you by name
  23. offer bill pay
  24. perfect survey