setappropriateexpectationsoffermobiledepositaskprobingquestionsthankcustomerfor theirpatienceshowthem youcare"have Iresolved thereason foryour calltoday?"offertextalertsbrandat endof callpositivewordchoicestayengagedoffermobilebankinggenuineempathyeducatethecustomer"thank youfor being avaluedcustomer"patienceuseresourcesto findsolutionsuseemailtoolusepersonalexperience"have a goodweek/weekend"acknowledgethe issuecustomerthanksyou bynameuse theiraccount toconnectperfectsurveyset clearexpectationspropergreetingmakeconversationto avoiddead airusepositivelanguageofferbill payno ACWfor 10callseffectivetonesendane-cardcobrowseown ourmistakesofferzellesetappropriateexpectationsoffermobiledepositaskprobingquestionsthankcustomerfor theirpatienceshowthem youcare"have Iresolved thereason foryour calltoday?"offertextalertsbrandat endof callpositivewordchoicestayengagedoffermobilebankinggenuineempathyeducatethecustomer"thank youfor being avaluedcustomer"patienceuseresourcesto findsolutionsuseemailtoolusepersonalexperience"have a goodweek/weekend"acknowledgethe issuecustomerthanksyou bynameuse theiraccount toconnectperfectsurveyset clearexpectationspropergreetingmakeconversationto avoiddead airusepositivelanguageofferbill payno ACWfor 10callseffectivetonesendane-cardcobrowseown ourmistakesofferzelle

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. set appropriate expectations
  2. offer mobile deposit
  3. ask probing questions
  4. thank customer for their patience
  5. show them you care
  6. "have I resolved the reason for your call today?"
  7. offer text alerts
  8. brand at end of call
  9. positive word choice
  10. stay engaged
  11. offer mobile banking
  12. genuine empathy
  13. educate the customer
  14. "thank you for being a valued customer"
  15. patience
  16. use resources to find solutions
  17. use email tool
  18. use personal experience
  19. "have a good week/weekend"
  20. acknowledge the issue
  21. customer thanks you by name
  22. use their account to connect
  23. perfect survey
  24. set clear expectations
  25. proper greeting
  26. make conversation to avoid dead air
  27. use positive language
  28. offer bill pay
  29. no ACW for 10 calls
  30. effective tone
  31. send an e-card
  32. co browse
  33. own our mistakes
  34. offer zelle