offerzelle"thank youfor being avaluedcustomer"positivewordchoiceoffermobilebankingoffermobiledepositeffectivetonemakeconversationto avoiddead airacknowledgethe issuepatienceown ourmistakescobrowseusepersonalexperienceeducatethecustomeruseemailtoolsendane-carduse theiraccount toconnectshowthem youcarebrandat endof callperfectsurveycustomerthanksyou bynameoffertextalertsaskprobingquestionsno ACWfor 10callsgenuineempathyuseresourcesto findsolutionsstayengaged"have a goodweek/weekend""have Iresolved thereason foryour calltoday?"offerbill paythankcustomerfor theirpatienceset clearexpectationsusepositivelanguagepropergreetingsetappropriateexpectationsofferzelle"thank youfor being avaluedcustomer"positivewordchoiceoffermobilebankingoffermobiledepositeffectivetonemakeconversationto avoiddead airacknowledgethe issuepatienceown ourmistakescobrowseusepersonalexperienceeducatethecustomeruseemailtoolsendane-carduse theiraccount toconnectshowthem youcarebrandat endof callperfectsurveycustomerthanksyou bynameoffertextalertsaskprobingquestionsno ACWfor 10callsgenuineempathyuseresourcesto findsolutionsstayengaged"have a goodweek/weekend""have Iresolved thereason foryour calltoday?"offerbill paythankcustomerfor theirpatienceset clearexpectationsusepositivelanguagepropergreetingsetappropriateexpectations

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer zelle
  2. "thank you for being a valued customer"
  3. positive word choice
  4. offer mobile banking
  5. offer mobile deposit
  6. effective tone
  7. make conversation to avoid dead air
  8. acknowledge the issue
  9. patience
  10. own our mistakes
  11. co browse
  12. use personal experience
  13. educate the customer
  14. use email tool
  15. send an e-card
  16. use their account to connect
  17. show them you care
  18. brand at end of call
  19. perfect survey
  20. customer thanks you by name
  21. offer text alerts
  22. ask probing questions
  23. no ACW for 10 calls
  24. genuine empathy
  25. use resources to find solutions
  26. stay engaged
  27. "have a good week/weekend"
  28. "have I resolved the reason for your call today?"
  29. offer bill pay
  30. thank customer for their patience
  31. set clear expectations
  32. use positive language
  33. proper greeting
  34. set appropriate expectations