offermobilebankingpatienceuseemailtoolusepositivelanguage"have Iresolved thereason foryour calltoday?"no ACWfor 10callsthankcustomerfor theirpatienceeducatethecustomerset clearexpectationsstayengageduseresourcesto findsolutions"have a goodweek/weekend"positivewordchoiceshowthem youcaresendane-cardoffertextalertsaskprobingquestionsuse theiraccount toconnectcustomerthanksyou bynameeffectivetonesetappropriateexpectationsown ourmistakescobrowseoffermobiledepositpropergreeting"thank youfor being avaluedcustomer"offerzelleusepersonalexperiencemakeconversationto avoiddead airbrandat endof callacknowledgethe issueperfectsurveygenuineempathyofferbill payoffermobilebankingpatienceuseemailtoolusepositivelanguage"have Iresolved thereason foryour calltoday?"no ACWfor 10callsthankcustomerfor theirpatienceeducatethecustomerset clearexpectationsstayengageduseresourcesto findsolutions"have a goodweek/weekend"positivewordchoiceshowthem youcaresendane-cardoffertextalertsaskprobingquestionsuse theiraccount toconnectcustomerthanksyou bynameeffectivetonesetappropriateexpectationsown ourmistakescobrowseoffermobiledepositpropergreeting"thank youfor being avaluedcustomer"offerzelleusepersonalexperiencemakeconversationto avoiddead airbrandat endof callacknowledgethe issueperfectsurveygenuineempathyofferbill pay

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer mobile banking
  2. patience
  3. use email tool
  4. use positive language
  5. "have I resolved the reason for your call today?"
  6. no ACW for 10 calls
  7. thank customer for their patience
  8. educate the customer
  9. set clear expectations
  10. stay engaged
  11. use resources to find solutions
  12. "have a good week/weekend"
  13. positive word choice
  14. show them you care
  15. send an e-card
  16. offer text alerts
  17. ask probing questions
  18. use their account to connect
  19. customer thanks you by name
  20. effective tone
  21. set appropriate expectations
  22. own our mistakes
  23. co browse
  24. offer mobile deposit
  25. proper greeting
  26. "thank you for being a valued customer"
  27. offer zelle
  28. use personal experience
  29. make conversation to avoid dead air
  30. brand at end of call
  31. acknowledge the issue
  32. perfect survey
  33. genuine empathy
  34. offer bill pay