offermobiledeposituseemailtool"have Iresolved thereason foryour calltoday?"perfectsurveycobrowseuseresourcesto findsolutionsoffertextalertsgenuineempathyeducatethecustomeracknowledgethe issueaskprobingquestionsusepositivelanguageofferbill payoffermobilebankingmakeconversationto avoiddead air"thank youfor being avaluedcustomer"setappropriateexpectationspropergreetingpositivewordchoicepatiencestayengageduse theiraccount toconnectown ourmistakesofferzelleno ACWfor 10callsbrandat endof callset clearexpectationsusepersonalexperience"have a goodweek/weekend"effectivetonecustomerthanksyou bynamethankcustomerfor theirpatienceshowthem youcaresendane-cardoffermobiledeposituseemailtool"have Iresolved thereason foryour calltoday?"perfectsurveycobrowseuseresourcesto findsolutionsoffertextalertsgenuineempathyeducatethecustomeracknowledgethe issueaskprobingquestionsusepositivelanguageofferbill payoffermobilebankingmakeconversationto avoiddead air"thank youfor being avaluedcustomer"setappropriateexpectationspropergreetingpositivewordchoicepatiencestayengageduse theiraccount toconnectown ourmistakesofferzelleno ACWfor 10callsbrandat endof callset clearexpectationsusepersonalexperience"have a goodweek/weekend"effectivetonecustomerthanksyou bynamethankcustomerfor theirpatienceshowthem youcaresendane-card

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer mobile deposit
  2. use email tool
  3. "have I resolved the reason for your call today?"
  4. perfect survey
  5. co browse
  6. use resources to find solutions
  7. offer text alerts
  8. genuine empathy
  9. educate the customer
  10. acknowledge the issue
  11. ask probing questions
  12. use positive language
  13. offer bill pay
  14. offer mobile banking
  15. make conversation to avoid dead air
  16. "thank you for being a valued customer"
  17. set appropriate expectations
  18. proper greeting
  19. positive word choice
  20. patience
  21. stay engaged
  22. use their account to connect
  23. own our mistakes
  24. offer zelle
  25. no ACW for 10 calls
  26. brand at end of call
  27. set clear expectations
  28. use personal experience
  29. "have a good week/weekend"
  30. effective tone
  31. customer thanks you by name
  32. thank customer for their patience
  33. show them you care
  34. send an e-card