brand at end of call acknowledge the issue use resources to find solutions use their account to connect offer text alerts offer zelle proper greeting co browse perfect survey own our mistakes patience use personal experience show them you care offer bill pay "have I resolved the reason for your call today?" stay engaged use positive language "have a good week/weekend" set clear expectations thank customer for their patience effective tone offer mobile deposit "thank you for being a valued customer" send an e-card customer thanks you by name educate the customer set appropriate expectations positive word choice genuine empathy offer mobile banking use email tool no ACW for 10 calls ask probing questions make conversation to avoid dead air brand at end of call acknowledge the issue use resources to find solutions use their account to connect offer text alerts offer zelle proper greeting co browse perfect survey own our mistakes patience use personal experience show them you care offer bill pay "have I resolved the reason for your call today?" stay engaged use positive language "have a good week/weekend" set clear expectations thank customer for their patience effective tone offer mobile deposit "thank you for being a valued customer" send an e-card customer thanks you by name educate the customer set appropriate expectations positive word choice genuine empathy offer mobile banking use email tool no ACW for 10 calls ask probing questions make conversation to avoid dead air
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
brand at end of call
acknowledge the issue
use resources to find solutions
use their account to connect
offer text alerts
offer zelle
proper greeting
co browse
perfect survey
own our mistakes
patience
use personal experience
show them you care
offer bill pay
"have I resolved the reason for your call today?"
stay engaged
use positive language
"have a good week/weekend"
set clear expectations
thank customer for their patience
effective tone
offer mobile deposit
"thank you for being a valued customer"
send an
e-card
customer thanks you by name
educate the customer
set appropriate expectations
positive word choice
genuine empathy
offer mobile banking
use email tool
no ACW for 10 calls
ask probing questions
make conversation to avoid dead air