perfectsurveyno ACWfor 10calls"have Iresolved thereason foryour calltoday?"useemailtoolsendane-cardofferbill payuseresourcesto findsolutionscobrowseshowthem youcarebrandat endof callown ourmistakesthankcustomerfor theirpatiencestayengagedpositivewordchoiceoffertextalertseffectivetonegenuineempathyuse theiraccount toconnectaskprobingquestionsset clearexpectationsusepersonalexperienceeducatethecustomerpropergreeting"thank youfor being avaluedcustomer"acknowledgethe issueofferzellecustomerthanksyou bynameoffermobilebankingoffermobiledeposit"have a goodweek/weekend"setappropriateexpectationspatiencemakeconversationto avoiddead airusepositivelanguageperfectsurveyno ACWfor 10calls"have Iresolved thereason foryour calltoday?"useemailtoolsendane-cardofferbill payuseresourcesto findsolutionscobrowseshowthem youcarebrandat endof callown ourmistakesthankcustomerfor theirpatiencestayengagedpositivewordchoiceoffertextalertseffectivetonegenuineempathyuse theiraccount toconnectaskprobingquestionsset clearexpectationsusepersonalexperienceeducatethecustomerpropergreeting"thank youfor being avaluedcustomer"acknowledgethe issueofferzellecustomerthanksyou bynameoffermobilebankingoffermobiledeposit"have a goodweek/weekend"setappropriateexpectationspatiencemakeconversationto avoiddead airusepositivelanguage

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. perfect survey
  2. no ACW for 10 calls
  3. "have I resolved the reason for your call today?"
  4. use email tool
  5. send an e-card
  6. offer bill pay
  7. use resources to find solutions
  8. co browse
  9. show them you care
  10. brand at end of call
  11. own our mistakes
  12. thank customer for their patience
  13. stay engaged
  14. positive word choice
  15. offer text alerts
  16. effective tone
  17. genuine empathy
  18. use their account to connect
  19. ask probing questions
  20. set clear expectations
  21. use personal experience
  22. educate the customer
  23. proper greeting
  24. "thank you for being a valued customer"
  25. acknowledge the issue
  26. offer zelle
  27. customer thanks you by name
  28. offer mobile banking
  29. offer mobile deposit
  30. "have a good week/weekend"
  31. set appropriate expectations
  32. patience
  33. make conversation to avoid dead air
  34. use positive language