makeconversationto avoiddead air"have a goodweek/weekend"set clearexpectationseffectivetoneacknowledgethe issue"have Iresolved thereason foryour calltoday?""thank youfor being avaluedcustomer"educatethecustomershowthem youcareusepersonalexperiencesetappropriateexpectationsgenuineempathyaskprobingquestionsown ourmistakesofferzelleofferbill paycobrowsepropergreetingno ACWfor 10callsusepositivelanguageuse theiraccount toconnectoffermobiledeposituseresourcesto findsolutionssendane-cardcustomerthanksyou bynameoffermobilebankingpositivewordchoiceoffertextalertspatiencestayengagedthankcustomerfor theirpatienceuseemailtoolbrandat endof callperfectsurveymakeconversationto avoiddead air"have a goodweek/weekend"set clearexpectationseffectivetoneacknowledgethe issue"have Iresolved thereason foryour calltoday?""thank youfor being avaluedcustomer"educatethecustomershowthem youcareusepersonalexperiencesetappropriateexpectationsgenuineempathyaskprobingquestionsown ourmistakesofferzelleofferbill paycobrowsepropergreetingno ACWfor 10callsusepositivelanguageuse theiraccount toconnectoffermobiledeposituseresourcesto findsolutionssendane-cardcustomerthanksyou bynameoffermobilebankingpositivewordchoiceoffertextalertspatiencestayengagedthankcustomerfor theirpatienceuseemailtoolbrandat endof callperfectsurvey

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. make conversation to avoid dead air
  2. "have a good week/weekend"
  3. set clear expectations
  4. effective tone
  5. acknowledge the issue
  6. "have I resolved the reason for your call today?"
  7. "thank you for being a valued customer"
  8. educate the customer
  9. show them you care
  10. use personal experience
  11. set appropriate expectations
  12. genuine empathy
  13. ask probing questions
  14. own our mistakes
  15. offer zelle
  16. offer bill pay
  17. co browse
  18. proper greeting
  19. no ACW for 10 calls
  20. use positive language
  21. use their account to connect
  22. offer mobile deposit
  23. use resources to find solutions
  24. send an e-card
  25. customer thanks you by name
  26. offer mobile banking
  27. positive word choice
  28. offer text alerts
  29. patience
  30. stay engaged
  31. thank customer for their patience
  32. use email tool
  33. brand at end of call
  34. perfect survey