customerthanksyou bynameacknowledgethe issuegenuineempathyoffertextalertsshowthem youcareuseresourcesto findsolutionsperfectsurveyoffermobilebankingno ACWfor 10callsstayengagedoffermobiledepositpatienceeducatethecustomermakeconversationto avoiddead air"have a goodweek/weekend"own ourmistakesbrandat endof callcobrowsepositivewordchoiceofferzelleuse theiraccount toconnectsetappropriateexpectationsofferbill paysendane-cardeffectivetone"thank youfor being avaluedcustomer"usepositivelanguagepropergreetingset clearexpectationsthankcustomerfor theirpatienceuseemailtoolusepersonalexperienceaskprobingquestions"have Iresolved thereason foryour calltoday?"customerthanksyou bynameacknowledgethe issuegenuineempathyoffertextalertsshowthem youcareuseresourcesto findsolutionsperfectsurveyoffermobilebankingno ACWfor 10callsstayengagedoffermobiledepositpatienceeducatethecustomermakeconversationto avoiddead air"have a goodweek/weekend"own ourmistakesbrandat endof callcobrowsepositivewordchoiceofferzelleuse theiraccount toconnectsetappropriateexpectationsofferbill paysendane-cardeffectivetone"thank youfor being avaluedcustomer"usepositivelanguagepropergreetingset clearexpectationsthankcustomerfor theirpatienceuseemailtoolusepersonalexperienceaskprobingquestions"have Iresolved thereason foryour calltoday?"

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer thanks you by name
  2. acknowledge the issue
  3. genuine empathy
  4. offer text alerts
  5. show them you care
  6. use resources to find solutions
  7. perfect survey
  8. offer mobile banking
  9. no ACW for 10 calls
  10. stay engaged
  11. offer mobile deposit
  12. patience
  13. educate the customer
  14. make conversation to avoid dead air
  15. "have a good week/weekend"
  16. own our mistakes
  17. brand at end of call
  18. co browse
  19. positive word choice
  20. offer zelle
  21. use their account to connect
  22. set appropriate expectations
  23. offer bill pay
  24. send an e-card
  25. effective tone
  26. "thank you for being a valued customer"
  27. use positive language
  28. proper greeting
  29. set clear expectations
  30. thank customer for their patience
  31. use email tool
  32. use personal experience
  33. ask probing questions
  34. "have I resolved the reason for your call today?"