offertextalerts"thank youfor being avaluedcustomer"stayengageduseemailtoolpropergreetingperfectsurveymakeconversationto avoiddead airset clearexpectationsbrandat endof calleducatethecustomergenuineempathyofferbill payoffermobilebankingofferzelleaskprobingquestionsuse theiraccount toconnectpatience"have Iresolved thereason foryour calltoday?"usepositivelanguageshowthem youcareeffectivetoneusepersonalexperienceuseresourcesto findsolutionspositivewordchoiceown ourmistakessetappropriateexpectationscustomerthanksyou bynamecobrowsethankcustomerfor theirpatience"have a goodweek/weekend"no ACWfor 10callsoffermobiledepositsendane-cardacknowledgethe issueoffertextalerts"thank youfor being avaluedcustomer"stayengageduseemailtoolpropergreetingperfectsurveymakeconversationto avoiddead airset clearexpectationsbrandat endof calleducatethecustomergenuineempathyofferbill payoffermobilebankingofferzelleaskprobingquestionsuse theiraccount toconnectpatience"have Iresolved thereason foryour calltoday?"usepositivelanguageshowthem youcareeffectivetoneusepersonalexperienceuseresourcesto findsolutionspositivewordchoiceown ourmistakessetappropriateexpectationscustomerthanksyou bynamecobrowsethankcustomerfor theirpatience"have a goodweek/weekend"no ACWfor 10callsoffermobiledepositsendane-cardacknowledgethe issue

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer text alerts
  2. "thank you for being a valued customer"
  3. stay engaged
  4. use email tool
  5. proper greeting
  6. perfect survey
  7. make conversation to avoid dead air
  8. set clear expectations
  9. brand at end of call
  10. educate the customer
  11. genuine empathy
  12. offer bill pay
  13. offer mobile banking
  14. offer zelle
  15. ask probing questions
  16. use their account to connect
  17. patience
  18. "have I resolved the reason for your call today?"
  19. use positive language
  20. show them you care
  21. effective tone
  22. use personal experience
  23. use resources to find solutions
  24. positive word choice
  25. own our mistakes
  26. set appropriate expectations
  27. customer thanks you by name
  28. co browse
  29. thank customer for their patience
  30. "have a good week/weekend"
  31. no ACW for 10 calls
  32. offer mobile deposit
  33. send an e-card
  34. acknowledge the issue