brandat endof callacknowledgethe issueuseresourcesto findsolutionsuse theiraccount toconnectoffertextalertsofferzellepropergreetingcobrowseperfectsurveyown ourmistakespatienceusepersonalexperienceshowthem youcareofferbill pay"have Iresolved thereason foryour calltoday?"stayengagedusepositivelanguage"have a goodweek/weekend"set clearexpectationsthankcustomerfor theirpatienceeffectivetoneoffermobiledeposit"thank youfor being avaluedcustomer"sendane-cardcustomerthanksyou bynameeducatethecustomersetappropriateexpectationspositivewordchoicegenuineempathyoffermobilebankinguseemailtoolno ACWfor 10callsaskprobingquestionsmakeconversationto avoiddead airbrandat endof callacknowledgethe issueuseresourcesto findsolutionsuse theiraccount toconnectoffertextalertsofferzellepropergreetingcobrowseperfectsurveyown ourmistakespatienceusepersonalexperienceshowthem youcareofferbill pay"have Iresolved thereason foryour calltoday?"stayengagedusepositivelanguage"have a goodweek/weekend"set clearexpectationsthankcustomerfor theirpatienceeffectivetoneoffermobiledeposit"thank youfor being avaluedcustomer"sendane-cardcustomerthanksyou bynameeducatethecustomersetappropriateexpectationspositivewordchoicegenuineempathyoffermobilebankinguseemailtoolno ACWfor 10callsaskprobingquestionsmakeconversationto avoiddead air

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. brand at end of call
  2. acknowledge the issue
  3. use resources to find solutions
  4. use their account to connect
  5. offer text alerts
  6. offer zelle
  7. proper greeting
  8. co browse
  9. perfect survey
  10. own our mistakes
  11. patience
  12. use personal experience
  13. show them you care
  14. offer bill pay
  15. "have I resolved the reason for your call today?"
  16. stay engaged
  17. use positive language
  18. "have a good week/weekend"
  19. set clear expectations
  20. thank customer for their patience
  21. effective tone
  22. offer mobile deposit
  23. "thank you for being a valued customer"
  24. send an e-card
  25. customer thanks you by name
  26. educate the customer
  27. set appropriate expectations
  28. positive word choice
  29. genuine empathy
  30. offer mobile banking
  31. use email tool
  32. no ACW for 10 calls
  33. ask probing questions
  34. make conversation to avoid dead air