set clearexpectationseducatethecustomerpropergreetingstayengageduse theiraccount toconnectacknowledgethe issuesetappropriateexpectationsgenuineempathyoffertextalertscustomerthanksyou bynameoffermobilebankingbrandat endof callmakeconversationto avoiddead airuseemailtoolthankcustomerfor theirpatienceno ACWfor 10callsshowthem youcarecobrowseusepersonalexperienceown ourmistakespositivewordchoiceperfectsurvey"thank youfor being avaluedcustomer"sendane-carduseresourcesto findsolutionsofferzelleoffermobiledepositaskprobingquestions"have a goodweek/weekend"usepositivelanguage"have Iresolved thereason foryour calltoday?"effectivetoneofferbill paypatienceset clearexpectationseducatethecustomerpropergreetingstayengageduse theiraccount toconnectacknowledgethe issuesetappropriateexpectationsgenuineempathyoffertextalertscustomerthanksyou bynameoffermobilebankingbrandat endof callmakeconversationto avoiddead airuseemailtoolthankcustomerfor theirpatienceno ACWfor 10callsshowthem youcarecobrowseusepersonalexperienceown ourmistakespositivewordchoiceperfectsurvey"thank youfor being avaluedcustomer"sendane-carduseresourcesto findsolutionsofferzelleoffermobiledepositaskprobingquestions"have a goodweek/weekend"usepositivelanguage"have Iresolved thereason foryour calltoday?"effectivetoneofferbill paypatience

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. set clear expectations
  2. educate the customer
  3. proper greeting
  4. stay engaged
  5. use their account to connect
  6. acknowledge the issue
  7. set appropriate expectations
  8. genuine empathy
  9. offer text alerts
  10. customer thanks you by name
  11. offer mobile banking
  12. brand at end of call
  13. make conversation to avoid dead air
  14. use email tool
  15. thank customer for their patience
  16. no ACW for 10 calls
  17. show them you care
  18. co browse
  19. use personal experience
  20. own our mistakes
  21. positive word choice
  22. perfect survey
  23. "thank you for being a valued customer"
  24. send an e-card
  25. use resources to find solutions
  26. offer zelle
  27. offer mobile deposit
  28. ask probing questions
  29. "have a good week/weekend"
  30. use positive language
  31. "have I resolved the reason for your call today?"
  32. effective tone
  33. offer bill pay
  34. patience