offermobiledepositno ACWfor 10callsusepositivelanguagecustomerthanksyou bynameshowthem youcare"thank youfor being avaluedcustomer"makeconversationto avoiddead airofferzelleuseemailtoolthankcustomerfor theirpatiencepositivewordchoiceoffermobilebankingacknowledgethe issuestayengaged"have Iresolved thereason foryour calltoday?"sendane-card"have a goodweek/weekend"use theiraccount toconnectown ourmistakesuseresourcesto findsolutionsusepersonalexperienceset clearexpectationseffectivetoneeducatethecustomeraskprobingquestionspropergreetingoffertextalertssetappropriateexpectationsbrandat endof callofferbill payperfectsurveycobrowsegenuineempathypatienceoffermobiledepositno ACWfor 10callsusepositivelanguagecustomerthanksyou bynameshowthem youcare"thank youfor being avaluedcustomer"makeconversationto avoiddead airofferzelleuseemailtoolthankcustomerfor theirpatiencepositivewordchoiceoffermobilebankingacknowledgethe issuestayengaged"have Iresolved thereason foryour calltoday?"sendane-card"have a goodweek/weekend"use theiraccount toconnectown ourmistakesuseresourcesto findsolutionsusepersonalexperienceset clearexpectationseffectivetoneeducatethecustomeraskprobingquestionspropergreetingoffertextalertssetappropriateexpectationsbrandat endof callofferbill payperfectsurveycobrowsegenuineempathypatience

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer mobile deposit
  2. no ACW for 10 calls
  3. use positive language
  4. customer thanks you by name
  5. show them you care
  6. "thank you for being a valued customer"
  7. make conversation to avoid dead air
  8. offer zelle
  9. use email tool
  10. thank customer for their patience
  11. positive word choice
  12. offer mobile banking
  13. acknowledge the issue
  14. stay engaged
  15. "have I resolved the reason for your call today?"
  16. send an e-card
  17. "have a good week/weekend"
  18. use their account to connect
  19. own our mistakes
  20. use resources to find solutions
  21. use personal experience
  22. set clear expectations
  23. effective tone
  24. educate the customer
  25. ask probing questions
  26. proper greeting
  27. offer text alerts
  28. set appropriate expectations
  29. brand at end of call
  30. offer bill pay
  31. perfect survey
  32. co browse
  33. genuine empathy
  34. patience