offerbill payoffermobilebankingoffermobiledepositgenuineempathypropergreetingcobrowsemakeconversationto avoiddead airpatiencethankcustomerfor theirpatienceusepositivelanguage"have a goodweek/weekend"useemailtoolset clearexpectationsusepersonalexperience"have Iresolved thereason foryour calltoday?""thank youfor being avaluedcustomer"askprobingquestionsofferzellecustomerthanksyou bynameshowthem youcareperfectsurveysendane-cardoffertextalertsno ACWfor 10callsuseresourcesto findsolutionsuse theiraccount toconnecteffectivetoneeducatethecustomerpositivewordchoiceown ourmistakesacknowledgethe issuestayengagedsetappropriateexpectationsbrandat endof callofferbill payoffermobilebankingoffermobiledepositgenuineempathypropergreetingcobrowsemakeconversationto avoiddead airpatiencethankcustomerfor theirpatienceusepositivelanguage"have a goodweek/weekend"useemailtoolset clearexpectationsusepersonalexperience"have Iresolved thereason foryour calltoday?""thank youfor being avaluedcustomer"askprobingquestionsofferzellecustomerthanksyou bynameshowthem youcareperfectsurveysendane-cardoffertextalertsno ACWfor 10callsuseresourcesto findsolutionsuse theiraccount toconnecteffectivetoneeducatethecustomerpositivewordchoiceown ourmistakesacknowledgethe issuestayengagedsetappropriateexpectationsbrandat endof call

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer bill pay
  2. offer mobile banking
  3. offer mobile deposit
  4. genuine empathy
  5. proper greeting
  6. co browse
  7. make conversation to avoid dead air
  8. patience
  9. thank customer for their patience
  10. use positive language
  11. "have a good week/weekend"
  12. use email tool
  13. set clear expectations
  14. use personal experience
  15. "have I resolved the reason for your call today?"
  16. "thank you for being a valued customer"
  17. ask probing questions
  18. offer zelle
  19. customer thanks you by name
  20. show them you care
  21. perfect survey
  22. send an e-card
  23. offer text alerts
  24. no ACW for 10 calls
  25. use resources to find solutions
  26. use their account to connect
  27. effective tone
  28. educate the customer
  29. positive word choice
  30. own our mistakes
  31. acknowledge the issue
  32. stay engaged
  33. set appropriate expectations
  34. brand at end of call