useemailtoolpatienceusepersonalexperienceofferbill paygenuineempathypropergreetingeffectivetoneperfectsurveyno ACWfor 10callsbrandat endof callthankcustomerfor theirpatienceaskprobingquestionsmakeconversationto avoiddead airacknowledgethe issuecustomerthanksyou byname"have a goodweek/weekend"own ourmistakesoffertextalertsset clearexpectationsoffermobilebankingcobrowseuseresourcesto findsolutions"thank youfor being avaluedcustomer"positivewordchoicesendane-cardusepositivelanguageofferzellesetappropriateexpectationsshowthem youcareuse theiraccount toconnectstayengaged"have Iresolved thereason foryour calltoday?"educatethecustomeroffermobiledeposituseemailtoolpatienceusepersonalexperienceofferbill paygenuineempathypropergreetingeffectivetoneperfectsurveyno ACWfor 10callsbrandat endof callthankcustomerfor theirpatienceaskprobingquestionsmakeconversationto avoiddead airacknowledgethe issuecustomerthanksyou byname"have a goodweek/weekend"own ourmistakesoffertextalertsset clearexpectationsoffermobilebankingcobrowseuseresourcesto findsolutions"thank youfor being avaluedcustomer"positivewordchoicesendane-cardusepositivelanguageofferzellesetappropriateexpectationsshowthem youcareuse theiraccount toconnectstayengaged"have Iresolved thereason foryour calltoday?"educatethecustomeroffermobiledeposit

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. use email tool
  2. patience
  3. use personal experience
  4. offer bill pay
  5. genuine empathy
  6. proper greeting
  7. effective tone
  8. perfect survey
  9. no ACW for 10 calls
  10. brand at end of call
  11. thank customer for their patience
  12. ask probing questions
  13. make conversation to avoid dead air
  14. acknowledge the issue
  15. customer thanks you by name
  16. "have a good week/weekend"
  17. own our mistakes
  18. offer text alerts
  19. set clear expectations
  20. offer mobile banking
  21. co browse
  22. use resources to find solutions
  23. "thank you for being a valued customer"
  24. positive word choice
  25. send an e-card
  26. use positive language
  27. offer zelle
  28. set appropriate expectations
  29. show them you care
  30. use their account to connect
  31. stay engaged
  32. "have I resolved the reason for your call today?"
  33. educate the customer
  34. offer mobile deposit