effectivetonepatienceperfectsurveycobrowse"thank youfor being avaluedcustomer"offerzellemakeconversationto avoiddead airofferbill payoffertextalertspropergreetinguseresourcesto findsolutionspositivewordchoice"have a goodweek/weekend"stayengageduse theiraccount toconnectoffermobiledepositsendane-cardno ACWfor 10callsacknowledgethe issuebrandat endof callshowthem youcaresetappropriateexpectations"have Iresolved thereason foryour calltoday?"useemailtoolthankcustomerfor theirpatienceown ourmistakescustomerthanksyou bynameeducatethecustomerset clearexpectationsusepersonalexperienceaskprobingquestionsusepositivelanguageoffermobilebankinggenuineempathyeffectivetonepatienceperfectsurveycobrowse"thank youfor being avaluedcustomer"offerzellemakeconversationto avoiddead airofferbill payoffertextalertspropergreetinguseresourcesto findsolutionspositivewordchoice"have a goodweek/weekend"stayengageduse theiraccount toconnectoffermobiledepositsendane-cardno ACWfor 10callsacknowledgethe issuebrandat endof callshowthem youcaresetappropriateexpectations"have Iresolved thereason foryour calltoday?"useemailtoolthankcustomerfor theirpatienceown ourmistakescustomerthanksyou bynameeducatethecustomerset clearexpectationsusepersonalexperienceaskprobingquestionsusepositivelanguageoffermobilebankinggenuineempathy

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. effective tone
  2. patience
  3. perfect survey
  4. co browse
  5. "thank you for being a valued customer"
  6. offer zelle
  7. make conversation to avoid dead air
  8. offer bill pay
  9. offer text alerts
  10. proper greeting
  11. use resources to find solutions
  12. positive word choice
  13. "have a good week/weekend"
  14. stay engaged
  15. use their account to connect
  16. offer mobile deposit
  17. send an e-card
  18. no ACW for 10 calls
  19. acknowledge the issue
  20. brand at end of call
  21. show them you care
  22. set appropriate expectations
  23. "have I resolved the reason for your call today?"
  24. use email tool
  25. thank customer for their patience
  26. own our mistakes
  27. customer thanks you by name
  28. educate the customer
  29. set clear expectations
  30. use personal experience
  31. ask probing questions
  32. use positive language
  33. offer mobile banking
  34. genuine empathy