genuineempathypropergreetingsetappropriateexpectationsuseresourcesto findsolutionsshowthem youcarecobrowsethankcustomerfor theirpatienceset clearexpectations"have a goodweek/weekend"offerbill pay"thank youfor being avaluedcustomer"sendane-cardmakeconversationto avoiddead airown ourmistakesoffertextalertsperfectsurveyuseemailtooleffectivetoneeducatethecustomerusepositivelanguagebrandat endof callno ACWfor 10callsuse theiraccount toconnectacknowledgethe issuestayengagedoffermobiledepositusepersonalexperienceaskprobingquestionspatienceoffermobilebankingofferzelle"have Iresolved thereason foryour calltoday?"customerthanksyou bynamepositivewordchoicegenuineempathypropergreetingsetappropriateexpectationsuseresourcesto findsolutionsshowthem youcarecobrowsethankcustomerfor theirpatienceset clearexpectations"have a goodweek/weekend"offerbill pay"thank youfor being avaluedcustomer"sendane-cardmakeconversationto avoiddead airown ourmistakesoffertextalertsperfectsurveyuseemailtooleffectivetoneeducatethecustomerusepositivelanguagebrandat endof callno ACWfor 10callsuse theiraccount toconnectacknowledgethe issuestayengagedoffermobiledepositusepersonalexperienceaskprobingquestionspatienceoffermobilebankingofferzelle"have Iresolved thereason foryour calltoday?"customerthanksyou bynamepositivewordchoice

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. genuine empathy
  2. proper greeting
  3. set appropriate expectations
  4. use resources to find solutions
  5. show them you care
  6. co browse
  7. thank customer for their patience
  8. set clear expectations
  9. "have a good week/weekend"
  10. offer bill pay
  11. "thank you for being a valued customer"
  12. send an e-card
  13. make conversation to avoid dead air
  14. own our mistakes
  15. offer text alerts
  16. perfect survey
  17. use email tool
  18. effective tone
  19. educate the customer
  20. use positive language
  21. brand at end of call
  22. no ACW for 10 calls
  23. use their account to connect
  24. acknowledge the issue
  25. stay engaged
  26. offer mobile deposit
  27. use personal experience
  28. ask probing questions
  29. patience
  30. offer mobile banking
  31. offer zelle
  32. "have I resolved the reason for your call today?"
  33. customer thanks you by name
  34. positive word choice