stayengagedusepersonalexperiencethankcustomerfor theirpatiencemakeconversationto avoiddead airbrandat endof callofferbill payoffertextalertsown ourmistakesacknowledgethe issue"have Iresolved thereason foryour calltoday?"propergreetingshowthem youcare"thank youfor being avaluedcustomer"sendane-carduseresourcesto findsolutionsofferzelleoffermobilebankingusepositivelanguageuseemailtooluse theiraccount toconnectaskprobingquestionsoffermobiledepositsetappropriateexpectationscustomerthanksyou bynameeducatethecustomer"have a goodweek/weekend"effectivetoneperfectsurveyset clearexpectationsgenuineempathypatiencepositivewordchoicecobrowseno ACWfor 10callsstayengagedusepersonalexperiencethankcustomerfor theirpatiencemakeconversationto avoiddead airbrandat endof callofferbill payoffertextalertsown ourmistakesacknowledgethe issue"have Iresolved thereason foryour calltoday?"propergreetingshowthem youcare"thank youfor being avaluedcustomer"sendane-carduseresourcesto findsolutionsofferzelleoffermobilebankingusepositivelanguageuseemailtooluse theiraccount toconnectaskprobingquestionsoffermobiledepositsetappropriateexpectationscustomerthanksyou bynameeducatethecustomer"have a goodweek/weekend"effectivetoneperfectsurveyset clearexpectationsgenuineempathypatiencepositivewordchoicecobrowseno ACWfor 10calls

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. stay engaged
  2. use personal experience
  3. thank customer for their patience
  4. make conversation to avoid dead air
  5. brand at end of call
  6. offer bill pay
  7. offer text alerts
  8. own our mistakes
  9. acknowledge the issue
  10. "have I resolved the reason for your call today?"
  11. proper greeting
  12. show them you care
  13. "thank you for being a valued customer"
  14. send an e-card
  15. use resources to find solutions
  16. offer zelle
  17. offer mobile banking
  18. use positive language
  19. use email tool
  20. use their account to connect
  21. ask probing questions
  22. offer mobile deposit
  23. set appropriate expectations
  24. customer thanks you by name
  25. educate the customer
  26. "have a good week/weekend"
  27. effective tone
  28. perfect survey
  29. set clear expectations
  30. genuine empathy
  31. patience
  32. positive word choice
  33. co browse
  34. no ACW for 10 calls