customerthanksyou bynamethankcustomerfor theirpatienceoffertextalertsown ourmistakesset clearexpectationsusepositivelanguagesetappropriateexpectationsno ACWfor 10callsaskprobingquestionsstayengagedperfectsurveygenuineempathyuseemailtoolacknowledgethe issuepositivewordchoicepropergreetinguseresourcesto findsolutions"have a goodweek/weekend"sendane-cardshowthem youcareeducatethecustomer"have Iresolved thereason foryour calltoday?"patienceoffermobiledepositofferzelle"thank youfor being avaluedcustomer"offermobilebankinguse theiraccount toconnecteffectivetoneofferbill paybrandat endof callcobrowsemakeconversationto avoiddead airusepersonalexperiencecustomerthanksyou bynamethankcustomerfor theirpatienceoffertextalertsown ourmistakesset clearexpectationsusepositivelanguagesetappropriateexpectationsno ACWfor 10callsaskprobingquestionsstayengagedperfectsurveygenuineempathyuseemailtoolacknowledgethe issuepositivewordchoicepropergreetinguseresourcesto findsolutions"have a goodweek/weekend"sendane-cardshowthem youcareeducatethecustomer"have Iresolved thereason foryour calltoday?"patienceoffermobiledepositofferzelle"thank youfor being avaluedcustomer"offermobilebankinguse theiraccount toconnecteffectivetoneofferbill paybrandat endof callcobrowsemakeconversationto avoiddead airusepersonalexperience

CUSTOMER EXPERIENCE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer thanks you by name
  2. thank customer for their patience
  3. offer text alerts
  4. own our mistakes
  5. set clear expectations
  6. use positive language
  7. set appropriate expectations
  8. no ACW for 10 calls
  9. ask probing questions
  10. stay engaged
  11. perfect survey
  12. genuine empathy
  13. use email tool
  14. acknowledge the issue
  15. positive word choice
  16. proper greeting
  17. use resources to find solutions
  18. "have a good week/weekend"
  19. send an e-card
  20. show them you care
  21. educate the customer
  22. "have I resolved the reason for your call today?"
  23. patience
  24. offer mobile deposit
  25. offer zelle
  26. "thank you for being a valued customer"
  27. offer mobile banking
  28. use their account to connect
  29. effective tone
  30. offer bill pay
  31. brand at end of call
  32. co browse
  33. make conversation to avoid dead air
  34. use personal experience