This bingo card has a free space and 34 words: positive word choice, proper greeting, brand at end of call, use personal experience, no ACW for 10 calls, effective tone, make conversation to avoid dead air, stay engaged, patience, genuine empathy, own our mistakes, ask probing questions, show them you care, co browse, perfect survey, offer bill pay, offer zelle, offer mobile banking, offer mobile deposit, offer text alerts, use their account to connect, customer thanks you by name, use email tool, "have I resolved the reason for your call today?", thank customer for their patience, send an e-card, acknowledge the issue, use resources to find solutions, set clear expectations, use positive language, set appropriate expectations, educate the customer, "have a good week/weekend" and "thank you for being a valued customer".
CUSTOMER EXPERIENCE BINGO | Customer First Bingo | Google Docs Bingo | Google Docs Bingo | UP BEHAVIOR BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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