5 KnowledgeBase ArticlesCreatedSent 3KnowledgeArticles toClientsCase #Resolved aHigh/UrgentPriority caseCase #5 First CallResolutionsCase #Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerLearnedsomethingnewIntroducedyourself toa new hireReceived10positiveCSATsIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerWeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerGave acolleague acomplimenteach day ofthe week100%BridgeCompletionWeekly FirstResponseSLA = 100%ClientSuccessBacklog <35AverageCase Age= <10Received apasswordreset caseCase #ReceivedNaches ina marketstand upBring yourboss acoffee35 Inboundcallsansweredin a weekTechSupportBacklog <90Resolvedticket <1h ofticketcreationCase #Closed orAssisted on40 closedcases in aweek5 KnowledgeBase ArticlesCreatedSent 3KnowledgeArticles toClientsCase #Resolved aHigh/UrgentPriority caseCase #5 First CallResolutionsCase #Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerLearnedsomethingnewIntroducedyourself toa new hireReceived10positiveCSATsIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerWeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerGave acolleague acomplimenteach day ofthe week100%BridgeCompletionWeekly FirstResponseSLA = 100%ClientSuccessBacklog <35AverageCase Age= <10Received apasswordreset caseCase #ReceivedNaches ina marketstand upBring yourboss acoffee35 Inboundcallsansweredin a weekTechSupportBacklog <90Resolvedticket <1h ofticketcreationCase #Closed orAssisted on40 closedcases in aweek

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
O
5
G
6
N
7
N
8
I
9
G
10
I
11
G
12
G
13
N
14
B
15
B
16
B
17
B
18
O
19
G
20
N
21
I
22
B
23
O
24
I
  1. I-5 Knowledge Base Articles Created
  2. O-Sent 3 Knowledge Articles to Clients Case #
  3. O-Resolved a High/Urgent Priority case Case #
  4. O-5 First Call Resolutions Case #
  5. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  6. N-Learned something new
  7. N-Introduced yourself to a new hire
  8. I-Received 10 positive CSATs
  9. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  10. I-Weekly Follow Up SLA = 100%
  11. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  12. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  13. N-Gave a colleague a compliment each day of the week
  14. B-100% Bridge Completion
  15. B-Weekly First Response SLA = 100%
  16. B-Client Success Backlog < 35
  17. B-Average Case Age = <10
  18. O-Received a password reset case Case #
  19. G-Received Naches in a market stand up
  20. N-Bring your boss a coffee
  21. I-35 Inbound calls answered in a week
  22. B-Tech Support Backlog < 90
  23. O-Resolved ticket <1h of ticket creation Case #
  24. I-Closed or Assisted on 40 closed cases in a week