Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager100%BridgeCompletion35 Inboundcallsansweredin a weekWeeklyFollow UpSLA =100%5 KnowledgeBase ArticlesCreatedGave acolleague acomplimenteach day ofthe weekTechSupportBacklog <90AverageCase Age= <10Received10positiveCSATsLearnedsomethingnewClientSuccessBacklog <35Resolvedticket <1h ofticketcreationCase #Weekly FirstResponseSLA = 100%Sent 3KnowledgeArticles toClientsCase #5 First CallResolutionsCase #Bring yourboss acoffeeResolved aHigh/UrgentPriority caseCase #Closed orAssisted on40 closedcases in aweekReceived apasswordreset caseCase #ReceivedNaches ina marketstand upIntroducedyourself toa new hireIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager100%BridgeCompletion35 Inboundcallsansweredin a weekWeeklyFollow UpSLA =100%5 KnowledgeBase ArticlesCreatedGave acolleague acomplimenteach day ofthe weekTechSupportBacklog <90AverageCase Age= <10Received10positiveCSATsLearnedsomethingnewClientSuccessBacklog <35Resolvedticket <1h ofticketcreationCase #Weekly FirstResponseSLA = 100%Sent 3KnowledgeArticles toClientsCase #5 First CallResolutionsCase #Bring yourboss acoffeeResolved aHigh/UrgentPriority caseCase #Closed orAssisted on40 closedcases in aweekReceived apasswordreset caseCase #ReceivedNaches ina marketstand upIntroducedyourself toa new hire

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
G
5
B
6
I
7
I
8
I
9
N
10
B
11
B
12
I
13
N
14
B
15
O
16
B
17
O
18
O
19
N
20
O
21
I
22
O
23
G
24
N
  1. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  2. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  3. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  4. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  5. B-100% Bridge Completion
  6. I-35 Inbound calls answered in a week
  7. I-Weekly Follow Up SLA = 100%
  8. I-5 Knowledge Base Articles Created
  9. N-Gave a colleague a compliment each day of the week
  10. B-Tech Support Backlog < 90
  11. B-Average Case Age = <10
  12. I-Received 10 positive CSATs
  13. N-Learned something new
  14. B-Client Success Backlog < 35
  15. O-Resolved ticket <1h of ticket creation Case #
  16. B-Weekly First Response SLA = 100%
  17. O-Sent 3 Knowledge Articles to Clients Case #
  18. O-5 First Call Resolutions Case #
  19. N-Bring your boss a coffee
  20. O-Resolved a High/Urgent Priority case Case #
  21. I-Closed or Assisted on 40 closed cases in a week
  22. O-Received a password reset case Case #
  23. G-Received Naches in a market stand up
  24. N-Introduced yourself to a new hire