Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerSent 3KnowledgeArticles toClientsCase #Received10positiveCSATsBring yourboss acoffeeGave acolleague acomplimenteach day ofthe weekIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager100%BridgeCompletionResolved aHigh/UrgentPriority caseCase #5 First CallResolutionsCase #5 KnowledgeBase ArticlesCreatedTechSupportBacklog <90Received apasswordreset caseCase #35 Inboundcallsansweredin a weekIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerIntroducedyourself toa new hireWeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekWeekly FirstResponseSLA = 100%AverageCase Age= <10ClientSuccessBacklog <35LearnedsomethingnewResolvedticket <1h ofticketcreationCase #ReceivedNaches ina marketstand upIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerSent 3KnowledgeArticles toClientsCase #Received10positiveCSATsBring yourboss acoffeeGave acolleague acomplimenteach day ofthe weekIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager100%BridgeCompletionResolved aHigh/UrgentPriority caseCase #5 First CallResolutionsCase #5 KnowledgeBase ArticlesCreatedTechSupportBacklog <90Received apasswordreset caseCase #35 Inboundcallsansweredin a weekIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerIntroducedyourself toa new hireWeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekWeekly FirstResponseSLA = 100%AverageCase Age= <10ClientSuccessBacklog <35LearnedsomethingnewResolvedticket <1h ofticketcreationCase #ReceivedNaches ina marketstand up

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
N
5
N
6
G
7
B
8
O
9
O
10
I
11
B
12
O
13
I
14
G
15
N
16
I
17
G
18
I
19
B
20
B
21
B
22
N
23
O
24
G
  1. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  2. O-Sent 3 Knowledge Articles to Clients Case #
  3. I-Received 10 positive CSATs
  4. N-Bring your boss a coffee
  5. N-Gave a colleague a compliment each day of the week
  6. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  7. B-100% Bridge Completion
  8. O-Resolved a High/Urgent Priority case Case #
  9. O-5 First Call Resolutions Case #
  10. I-5 Knowledge Base Articles Created
  11. B-Tech Support Backlog < 90
  12. O-Received a password reset case Case #
  13. I-35 Inbound calls answered in a week
  14. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  15. N-Introduced yourself to a new hire
  16. I-Weekly Follow Up SLA = 100%
  17. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  18. I-Closed or Assisted on 40 closed cases in a week
  19. B-Weekly First Response SLA = 100%
  20. B-Average Case Age = <10
  21. B-Client Success Backlog < 35
  22. N-Learned something new
  23. O-Resolved ticket <1h of ticket creation Case #
  24. G-Received Naches in a market stand up