Identified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerTechSupportBacklog <90Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekReceived apasswordreset caseCase #Resolved aHigh/UrgentPriority caseCase #5 First CallResolutionsCase #Weekly FirstResponseSLA = 100%Received10positiveCSATsIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upGave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #5 KnowledgeBase ArticlesCreatedAverageCase Age= <10WeeklyFollow UpSLA =100%100%BridgeCompletionIntroducedyourself toa new hireResolvedticket <1h ofticketcreationCase #Learnedsomethingnew35 Inboundcallsansweredin a weekClientSuccessBacklog <35Bring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerTechSupportBacklog <90Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekReceived apasswordreset caseCase #Resolved aHigh/UrgentPriority caseCase #5 First CallResolutionsCase #Weekly FirstResponseSLA = 100%Received10positiveCSATsIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upGave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #5 KnowledgeBase ArticlesCreatedAverageCase Age= <10WeeklyFollow UpSLA =100%100%BridgeCompletionIntroducedyourself toa new hireResolvedticket <1h ofticketcreationCase #Learnedsomethingnew35 Inboundcallsansweredin a weekClientSuccessBacklog <35Bring yourboss acoffee

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
G
4
G
5
I
6
O
7
O
8
O
9
B
10
I
11
G
12
G
13
N
14
O
15
I
16
B
17
I
18
B
19
N
20
O
21
N
22
I
23
B
24
N
  1. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  2. B-Tech Support Backlog < 90
  3. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  4. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  5. I-Closed or Assisted on 40 closed cases in a week
  6. O-Received a password reset case Case #
  7. O-Resolved a High/Urgent Priority case Case #
  8. O-5 First Call Resolutions Case #
  9. B-Weekly First Response SLA = 100%
  10. I-Received 10 positive CSATs
  11. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  12. G-Received Naches in a market stand up
  13. N-Gave a colleague a compliment each day of the week
  14. O-Sent 3 Knowledge Articles to Clients Case #
  15. I-5 Knowledge Base Articles Created
  16. B-Average Case Age = <10
  17. I-Weekly Follow Up SLA = 100%
  18. B-100% Bridge Completion
  19. N-Introduced yourself to a new hire
  20. O-Resolved ticket <1h of ticket creation Case #
  21. N-Learned something new
  22. I-35 Inbound calls answered in a week
  23. B-Client Success Backlog < 35
  24. N-Bring your boss a coffee