Received apasswordreset caseCase #Identified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerClientSuccessBacklog <35Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upTechSupportBacklog <90Resolvedticket <1h ofticketcreationCase #Closed orAssisted on40 closedcases in aweekAverageCase Age= <10Received10positiveCSATs35 Inboundcallsansweredin a week100%BridgeCompletionWeekly FirstResponseSLA = 100%5 KnowledgeBase ArticlesCreatedBring yourboss acoffeeIntroducedyourself toa new hire5 First CallResolutionsCase #Resolved aHigh/UrgentPriority caseCase #Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #LearnedsomethingnewIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerWeeklyFollow UpSLA =100%Received apasswordreset caseCase #Identified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerClientSuccessBacklog <35Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upTechSupportBacklog <90Resolvedticket <1h ofticketcreationCase #Closed orAssisted on40 closedcases in aweekAverageCase Age= <10Received10positiveCSATs35 Inboundcallsansweredin a week100%BridgeCompletionWeekly FirstResponseSLA = 100%5 KnowledgeBase ArticlesCreatedBring yourboss acoffeeIntroducedyourself toa new hire5 First CallResolutionsCase #Resolved aHigh/UrgentPriority caseCase #Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #LearnedsomethingnewIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerWeeklyFollow UpSLA =100%

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
G
5
G
6
G
7
B
8
O
9
I
10
B
11
I
12
I
13
B
14
B
15
I
16
N
17
N
18
O
19
O
20
N
21
O
22
N
23
G
24
I
  1. O-Received a password reset case Case #
  2. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  3. B-Client Success Backlog < 35
  4. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  5. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  6. G-Received Naches in a market stand up
  7. B-Tech Support Backlog < 90
  8. O-Resolved ticket <1h of ticket creation Case #
  9. I-Closed or Assisted on 40 closed cases in a week
  10. B-Average Case Age = <10
  11. I-Received 10 positive CSATs
  12. I-35 Inbound calls answered in a week
  13. B-100% Bridge Completion
  14. B-Weekly First Response SLA = 100%
  15. I-5 Knowledge Base Articles Created
  16. N-Bring your boss a coffee
  17. N-Introduced yourself to a new hire
  18. O-5 First Call Resolutions Case #
  19. O-Resolved a High/Urgent Priority case Case #
  20. N-Gave a colleague a compliment each day of the week
  21. O-Sent 3 Knowledge Articles to Clients Case #
  22. N-Learned something new
  23. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  24. I-Weekly Follow Up SLA = 100%