Resolvedticket <1h ofticketcreationCase #ClientSuccessBacklog <35Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived10positiveCSATsReceived apasswordreset caseCase #AverageCase Age= <105 KnowledgeBase ArticlesCreatedLearnedsomethingnewIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerWeeklyFollow UpSLA =100%Sent 3KnowledgeArticles toClientsCase #Gave acolleague acomplimenteach day ofthe weekIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager35 Inboundcallsansweredin a weekBring yourboss acoffeeWeekly FirstResponseSLA = 100%Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upResolved aHigh/UrgentPriority caseCase #100%BridgeCompletionClosed orAssisted on40 closedcases in aweekTechSupportBacklog <905 First CallResolutionsCase #Introducedyourself toa new hireResolvedticket <1h ofticketcreationCase #ClientSuccessBacklog <35Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived10positiveCSATsReceived apasswordreset caseCase #AverageCase Age= <105 KnowledgeBase ArticlesCreatedLearnedsomethingnewIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerWeeklyFollow UpSLA =100%Sent 3KnowledgeArticles toClientsCase #Gave acolleague acomplimenteach day ofthe weekIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager35 Inboundcallsansweredin a weekBring yourboss acoffeeWeekly FirstResponseSLA = 100%Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upResolved aHigh/UrgentPriority caseCase #100%BridgeCompletionClosed orAssisted on40 closedcases in aweekTechSupportBacklog <905 First CallResolutionsCase #Introducedyourself toa new hire

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
I
5
O
6
B
7
I
8
N
9
G
10
I
11
O
12
N
13
G
14
I
15
N
16
B
17
G
18
G
19
O
20
B
21
I
22
B
23
O
24
N
  1. O-Resolved ticket <1h of ticket creation Case #
  2. B-Client Success Backlog < 35
  3. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  4. I-Received 10 positive CSATs
  5. O-Received a password reset case Case #
  6. B-Average Case Age = <10
  7. I-5 Knowledge Base Articles Created
  8. N-Learned something new
  9. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  10. I-Weekly Follow Up SLA = 100%
  11. O-Sent 3 Knowledge Articles to Clients Case #
  12. N-Gave a colleague a compliment each day of the week
  13. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  14. I-35 Inbound calls answered in a week
  15. N-Bring your boss a coffee
  16. B-Weekly First Response SLA = 100%
  17. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  18. G-Received Naches in a market stand up
  19. O-Resolved a High/Urgent Priority case Case #
  20. B-100% Bridge Completion
  21. I-Closed or Assisted on 40 closed cases in a week
  22. B-Tech Support Backlog < 90
  23. O-5 First Call Resolutions Case #
  24. N-Introduced yourself to a new hire