Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Bring yourboss acoffeeWeekly FirstResponseSLA = 100%Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerResolvedticket <1h ofticketcreationCase #AverageCase Age= <10Closed orAssisted on40 closedcases in aweekIntroducedyourself toa new hireIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager5 KnowledgeBase ArticlesCreatedSent 3KnowledgeArticles toClientsCase #Learnedsomethingnew5 First CallResolutionsCase #Gave acolleague acomplimenteach day ofthe weekReceivedNaches ina marketstand upResolved aHigh/UrgentPriority caseCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceived10positiveCSATsTechSupportBacklog <90WeeklyFollow UpSLA =100%100%BridgeCompletionClientSuccessBacklog <3535 Inboundcallsansweredin a weekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Bring yourboss acoffeeWeekly FirstResponseSLA = 100%Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerResolvedticket <1h ofticketcreationCase #AverageCase Age= <10Closed orAssisted on40 closedcases in aweekIntroducedyourself toa new hireIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager5 KnowledgeBase ArticlesCreatedSent 3KnowledgeArticles toClientsCase #Learnedsomethingnew5 First CallResolutionsCase #Gave acolleague acomplimenteach day ofthe weekReceivedNaches ina marketstand upResolved aHigh/UrgentPriority caseCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceived10positiveCSATsTechSupportBacklog <90WeeklyFollow UpSLA =100%100%BridgeCompletionClientSuccessBacklog <3535 Inboundcallsansweredin a week

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
B
5
G
6
O
7
B
8
I
9
N
10
G
11
I
12
O
13
N
14
O
15
N
16
G
17
O
18
G
19
I
20
B
21
I
22
B
23
B
24
I
  1. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  2. O-Received a password reset case Case #
  3. N-Bring your boss a coffee
  4. B-Weekly First Response SLA = 100%
  5. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  6. O-Resolved ticket <1h of ticket creation Case #
  7. B-Average Case Age = <10
  8. I-Closed or Assisted on 40 closed cases in a week
  9. N-Introduced yourself to a new hire
  10. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  11. I-5 Knowledge Base Articles Created
  12. O-Sent 3 Knowledge Articles to Clients Case #
  13. N-Learned something new
  14. O-5 First Call Resolutions Case #
  15. N-Gave a colleague a compliment each day of the week
  16. G-Received Naches in a market stand up
  17. O-Resolved a High/Urgent Priority case Case #
  18. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  19. I-Received 10 positive CSATs
  20. B-Tech Support Backlog < 90
  21. I-Weekly Follow Up SLA = 100%
  22. B-100% Bridge Completion
  23. B-Client Success Backlog < 35
  24. I-35 Inbound calls answered in a week