LearnedsomethingnewWeekly FirstResponseSLA = 100%Resolved aHigh/UrgentPriority caseCase #Gave acolleague acomplimenteach day ofthe weekClientSuccessBacklog <35Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerSent 3KnowledgeArticles toClientsCase #WeeklyFollow UpSLA =100%100%BridgeCompletionIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerTechSupportBacklog <90Resolvedticket <1h ofticketcreationCase #Bring yourboss acoffee5 KnowledgeBase ArticlesCreatedReceived apasswordreset caseCase #5 First CallResolutionsCase #AverageCase Age= <10Closed orAssisted on40 closedcases in aweekIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager35 Inboundcallsansweredin a weekReceivedNaches ina marketstand upReceived10positiveCSATsIntroducedyourself toa new hireLearnedsomethingnewWeekly FirstResponseSLA = 100%Resolved aHigh/UrgentPriority caseCase #Gave acolleague acomplimenteach day ofthe weekClientSuccessBacklog <35Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerSent 3KnowledgeArticles toClientsCase #WeeklyFollow UpSLA =100%100%BridgeCompletionIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerTechSupportBacklog <90Resolvedticket <1h ofticketcreationCase #Bring yourboss acoffee5 KnowledgeBase ArticlesCreatedReceived apasswordreset caseCase #5 First CallResolutionsCase #AverageCase Age= <10Closed orAssisted on40 closedcases in aweekIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager35 Inboundcallsansweredin a weekReceivedNaches ina marketstand upReceived10positiveCSATsIntroducedyourself toa new hire

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
N
5
B
6
G
7
G
8
O
9
I
10
B
11
G
12
B
13
O
14
N
15
I
16
O
17
O
18
B
19
I
20
G
21
I
22
G
23
I
24
N
  1. N-Learned something new
  2. B-Weekly First Response SLA = 100%
  3. O-Resolved a High/Urgent Priority case Case #
  4. N-Gave a colleague a compliment each day of the week
  5. B-Client Success Backlog < 35
  6. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  7. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  8. O-Sent 3 Knowledge Articles to Clients Case #
  9. I-Weekly Follow Up SLA = 100%
  10. B-100% Bridge Completion
  11. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  12. B-Tech Support Backlog < 90
  13. O-Resolved ticket <1h of ticket creation Case #
  14. N-Bring your boss a coffee
  15. I-5 Knowledge Base Articles Created
  16. O-Received a password reset case Case #
  17. O-5 First Call Resolutions Case #
  18. B-Average Case Age = <10
  19. I-Closed or Assisted on 40 closed cases in a week
  20. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  21. I-35 Inbound calls answered in a week
  22. G-Received Naches in a market stand up
  23. I-Received 10 positive CSATs
  24. N-Introduced yourself to a new hire