Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedWeekly FirstResponseSLA = 100%Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerAverageCase Age= <10Resolved aHigh/UrgentPriority caseCase #LearnedsomethingnewReceivedNaches ina marketstand upClientSuccessBacklog <355 First CallResolutionsCase #35 Inboundcallsansweredin a weekResolvedticket <1h ofticketcreationCase #TechSupportBacklog <90Received apasswordreset caseCase #WeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekGave acolleague acomplimenteach day ofthe weekReceived10positiveCSATsIntroducedyourself toa new hireBring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerSent 3KnowledgeArticles toClientsCase #100%BridgeCompletionIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedWeekly FirstResponseSLA = 100%Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerAverageCase Age= <10Resolved aHigh/UrgentPriority caseCase #LearnedsomethingnewReceivedNaches ina marketstand upClientSuccessBacklog <355 First CallResolutionsCase #35 Inboundcallsansweredin a weekResolvedticket <1h ofticketcreationCase #TechSupportBacklog <90Received apasswordreset caseCase #WeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekGave acolleague acomplimenteach day ofthe weekReceived10positiveCSATsIntroducedyourself toa new hireBring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerSent 3KnowledgeArticles toClientsCase #100%BridgeCompletion

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
G
5
B
6
O
7
N
8
G
9
B
10
O
11
I
12
O
13
B
14
O
15
I
16
G
17
I
18
N
19
I
20
N
21
N
22
G
23
O
24
B
  1. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  2. I-5 Knowledge Base Articles Created
  3. B-Weekly First Response SLA = 100%
  4. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  5. B-Average Case Age = <10
  6. O-Resolved a High/Urgent Priority case Case #
  7. N-Learned something new
  8. G-Received Naches in a market stand up
  9. B-Client Success Backlog < 35
  10. O-5 First Call Resolutions Case #
  11. I-35 Inbound calls answered in a week
  12. O-Resolved ticket <1h of ticket creation Case #
  13. B-Tech Support Backlog < 90
  14. O-Received a password reset case Case #
  15. I-Weekly Follow Up SLA = 100%
  16. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  17. I-Closed or Assisted on 40 closed cases in a week
  18. N-Gave a colleague a compliment each day of the week
  19. I-Received 10 positive CSATs
  20. N-Introduced yourself to a new hire
  21. N-Bring your boss a coffee
  22. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  23. O-Sent 3 Knowledge Articles to Clients Case #
  24. B-100% Bridge Completion