5 KnowledgeBase ArticlesCreatedWeeklyFollow UpSLA =100%Resolvedticket <1h ofticketcreationCase #Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerAverageCase Age= <10Received10positiveCSATsReceivedNaches ina marketstand upClientSuccessBacklog <35100%BridgeCompletionIntroducedyourself toa new hireIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerReceived apasswordreset caseCase #Closed orAssisted on40 closedcases in aweekWeekly FirstResponseSLA = 100%Resolved aHigh/UrgentPriority caseCase #Sent 3KnowledgeArticles toClientsCase #TechSupportBacklog <90Gave acolleague acomplimenteach day ofthe week35 Inboundcallsansweredin a weekBring yourboss acoffeeLearnedsomethingnew5 First CallResolutionsCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedWeeklyFollow UpSLA =100%Resolvedticket <1h ofticketcreationCase #Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerAverageCase Age= <10Received10positiveCSATsReceivedNaches ina marketstand upClientSuccessBacklog <35100%BridgeCompletionIntroducedyourself toa new hireIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerReceived apasswordreset caseCase #Closed orAssisted on40 closedcases in aweekWeekly FirstResponseSLA = 100%Resolved aHigh/UrgentPriority caseCase #Sent 3KnowledgeArticles toClientsCase #TechSupportBacklog <90Gave acolleague acomplimenteach day ofthe week35 Inboundcallsansweredin a weekBring yourboss acoffeeLearnedsomethingnew5 First CallResolutionsCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market Manager

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
G
5
B
6
I
7
G
8
B
9
B
10
N
11
G
12
G
13
O
14
I
15
B
16
O
17
O
18
B
19
N
20
I
21
N
22
N
23
O
24
G
  1. I-5 Knowledge Base Articles Created
  2. I-Weekly Follow Up SLA = 100%
  3. O-Resolved ticket <1h of ticket creation Case #
  4. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  5. B-Average Case Age = <10
  6. I-Received 10 positive CSATs
  7. G-Received Naches in a market stand up
  8. B-Client Success Backlog < 35
  9. B-100% Bridge Completion
  10. N-Introduced yourself to a new hire
  11. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  12. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  13. O-Received a password reset case Case #
  14. I-Closed or Assisted on 40 closed cases in a week
  15. B-Weekly First Response SLA = 100%
  16. O-Resolved a High/Urgent Priority case Case #
  17. O-Sent 3 Knowledge Articles to Clients Case #
  18. B-Tech Support Backlog < 90
  19. N-Gave a colleague a compliment each day of the week
  20. I-35 Inbound calls answered in a week
  21. N-Bring your boss a coffee
  22. N-Learned something new
  23. O-5 First Call Resolutions Case #
  24. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager