Bring yourboss acoffeeResolved aHigh/UrgentPriority caseCase #Learnedsomethingnew35 Inboundcallsansweredin a weekWeekly FirstResponseSLA = 100%ReceivedNaches ina marketstand upIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerSent 3KnowledgeArticles toClientsCase #Introducedyourself toa new hireReceived apasswordreset caseCase #5 First CallResolutionsCase #WeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerReceived10positiveCSATsClientSuccessBacklog <35Gave acolleague acomplimenteach day ofthe weekAverageCase Age= <10TechSupportBacklog <905 KnowledgeBase ArticlesCreated100%BridgeCompletionClosed orAssisted on40 closedcases in aweekResolvedticket <1h ofticketcreationCase #Bring yourboss acoffeeResolved aHigh/UrgentPriority caseCase #Learnedsomethingnew35 Inboundcallsansweredin a weekWeekly FirstResponseSLA = 100%ReceivedNaches ina marketstand upIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerSent 3KnowledgeArticles toClientsCase #Introducedyourself toa new hireReceived apasswordreset caseCase #5 First CallResolutionsCase #WeeklyFollow UpSLA =100%Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerReceived10positiveCSATsClientSuccessBacklog <35Gave acolleague acomplimenteach day ofthe weekAverageCase Age= <10TechSupportBacklog <905 KnowledgeBase ArticlesCreated100%BridgeCompletionClosed orAssisted on40 closedcases in aweekResolvedticket <1h ofticketcreationCase #

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
I
5
B
6
G
7
G
8
O
9
N
10
O
11
O
12
I
13
G
14
G
15
G
16
I
17
B
18
N
19
B
20
B
21
I
22
B
23
I
24
O
  1. N-Bring your boss a coffee
  2. O-Resolved a High/Urgent Priority case Case #
  3. N-Learned something new
  4. I-35 Inbound calls answered in a week
  5. B-Weekly First Response SLA = 100%
  6. G-Received Naches in a market stand up
  7. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  8. O-Sent 3 Knowledge Articles to Clients Case #
  9. N-Introduced yourself to a new hire
  10. O-Received a password reset case Case #
  11. O-5 First Call Resolutions Case #
  12. I-Weekly Follow Up SLA = 100%
  13. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  14. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  15. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  16. I-Received 10 positive CSATs
  17. B-Client Success Backlog < 35
  18. N-Gave a colleague a compliment each day of the week
  19. B-Average Case Age = <10
  20. B-Tech Support Backlog < 90
  21. I-5 Knowledge Base Articles Created
  22. B-100% Bridge Completion
  23. I-Closed or Assisted on 40 closed cases in a week
  24. O-Resolved ticket <1h of ticket creation Case #