Sent 3KnowledgeArticles toClientsCase #Weekly FirstResponseSLA = 100%5 KnowledgeBase ArticlesCreated35 Inboundcallsansweredin a weekWeeklyFollow UpSLA =100%5 First CallResolutionsCase #Closed orAssisted on40 closedcases in aweekLearnedsomethingnewAverageCase Age= <10Bring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerGave acolleague acomplimenteach day ofthe weekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market Manager100%BridgeCompletionResolved aHigh/UrgentPriority caseCase #Introducedyourself toa new hireTechSupportBacklog <90Received apasswordreset caseCase #Resolvedticket <1h ofticketcreationCase #Received10positiveCSATsReceivedNaches ina marketstand upIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerClientSuccessBacklog <35Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerSent 3KnowledgeArticles toClientsCase #Weekly FirstResponseSLA = 100%5 KnowledgeBase ArticlesCreated35 Inboundcallsansweredin a weekWeeklyFollow UpSLA =100%5 First CallResolutionsCase #Closed orAssisted on40 closedcases in aweekLearnedsomethingnewAverageCase Age= <10Bring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerGave acolleague acomplimenteach day ofthe weekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market Manager100%BridgeCompletionResolved aHigh/UrgentPriority caseCase #Introducedyourself toa new hireTechSupportBacklog <90Received apasswordreset caseCase #Resolvedticket <1h ofticketcreationCase #Received10positiveCSATsReceivedNaches ina marketstand upIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerClientSuccessBacklog <35Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
I
5
I
6
O
7
I
8
N
9
B
10
N
11
G
12
N
13
G
14
B
15
O
16
N
17
B
18
O
19
O
20
I
21
G
22
G
23
B
24
G
  1. O-Sent 3 Knowledge Articles to Clients Case #
  2. B-Weekly First Response SLA = 100%
  3. I-5 Knowledge Base Articles Created
  4. I-35 Inbound calls answered in a week
  5. I-Weekly Follow Up SLA = 100%
  6. O-5 First Call Resolutions Case #
  7. I-Closed or Assisted on 40 closed cases in a week
  8. N-Learned something new
  9. B-Average Case Age = <10
  10. N-Bring your boss a coffee
  11. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  12. N-Gave a colleague a compliment each day of the week
  13. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  14. B-100% Bridge Completion
  15. O-Resolved a High/Urgent Priority case Case #
  16. N-Introduced yourself to a new hire
  17. B-Tech Support Backlog < 90
  18. O-Received a password reset case Case #
  19. O-Resolved ticket <1h of ticket creation Case #
  20. I-Received 10 positive CSATs
  21. G-Received Naches in a market stand up
  22. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  23. B-Client Success Backlog < 35
  24. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager