5 First CallResolutionsCase #100%BridgeCompletion35 Inboundcallsansweredin a weekIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerBring yourboss acoffeeIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerReceived10positiveCSATsIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Introducedyourself toa new hireWeekly FirstResponseSLA = 100%Learnedsomethingnew5 KnowledgeBase ArticlesCreatedResolved aHigh/UrgentPriority caseCase #Resolvedticket <1h ofticketcreationCase #WeeklyFollow UpSLA =100%ReceivedNaches ina marketstand upTechSupportBacklog <90Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #ClientSuccessBacklog <35Closed orAssisted on40 closedcases in aweekAverageCase Age= <105 First CallResolutionsCase #100%BridgeCompletion35 Inboundcallsansweredin a weekIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerBring yourboss acoffeeIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerReceived10positiveCSATsIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Introducedyourself toa new hireWeekly FirstResponseSLA = 100%Learnedsomethingnew5 KnowledgeBase ArticlesCreatedResolved aHigh/UrgentPriority caseCase #Resolvedticket <1h ofticketcreationCase #WeeklyFollow UpSLA =100%ReceivedNaches ina marketstand upTechSupportBacklog <90Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #ClientSuccessBacklog <35Closed orAssisted on40 closedcases in aweekAverageCase Age= <10

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
G
5
N
6
G
7
G
8
I
9
G
10
O
11
N
12
B
13
N
14
I
15
O
16
O
17
I
18
G
19
B
20
N
21
O
22
B
23
I
24
B
  1. O-5 First Call Resolutions Case #
  2. B-100% Bridge Completion
  3. I-35 Inbound calls answered in a week
  4. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  5. N-Bring your boss a coffee
  6. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  7. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  8. I-Received 10 positive CSATs
  9. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  10. O-Received a password reset case Case #
  11. N-Introduced yourself to a new hire
  12. B-Weekly First Response SLA = 100%
  13. N-Learned something new
  14. I-5 Knowledge Base Articles Created
  15. O-Resolved a High/Urgent Priority case Case #
  16. O-Resolved ticket <1h of ticket creation Case #
  17. I-Weekly Follow Up SLA = 100%
  18. G-Received Naches in a market stand up
  19. B-Tech Support Backlog < 90
  20. N-Gave a colleague a compliment each day of the week
  21. O-Sent 3 Knowledge Articles to Clients Case #
  22. B-Client Success Backlog < 35
  23. I-Closed or Assisted on 40 closed cases in a week
  24. B-Average Case Age = <10