ReceivedNaches ina marketstand upIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerResolved aHigh/UrgentPriority caseCase #35 Inboundcallsansweredin a week5 First CallResolutionsCase #Introducedyourself toa new hire100%BridgeCompletionBring yourboss acoffeeResolvedticket <1h ofticketcreationCase #Received10positiveCSATsWeekly FirstResponseSLA = 100%5 KnowledgeBase ArticlesCreatedClientSuccessBacklog <35TechSupportBacklog <90Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #WeeklyFollow UpSLA =100%Closed orAssisted on40 closedcases in aweekAverageCase Age= <10LearnedsomethingnewIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceivedNaches ina marketstand upIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerResolved aHigh/UrgentPriority caseCase #35 Inboundcallsansweredin a week5 First CallResolutionsCase #Introducedyourself toa new hire100%BridgeCompletionBring yourboss acoffeeResolvedticket <1h ofticketcreationCase #Received10positiveCSATsWeekly FirstResponseSLA = 100%5 KnowledgeBase ArticlesCreatedClientSuccessBacklog <35TechSupportBacklog <90Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #WeeklyFollow UpSLA =100%Closed orAssisted on40 closedcases in aweekAverageCase Age= <10LearnedsomethingnewIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
O
5
I
6
O
7
N
8
B
9
N
10
O
11
I
12
B
13
I
14
B
15
B
16
G
17
O
18
N
19
O
20
I
21
I
22
B
23
N
24
G
  1. G-Received Naches in a market stand up
  2. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  3. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  4. O-Resolved a High/Urgent Priority case Case #
  5. I-35 Inbound calls answered in a week
  6. O-5 First Call Resolutions Case #
  7. N-Introduced yourself to a new hire
  8. B-100% Bridge Completion
  9. N-Bring your boss a coffee
  10. O-Resolved ticket <1h of ticket creation Case #
  11. I-Received 10 positive CSATs
  12. B-Weekly First Response SLA = 100%
  13. I-5 Knowledge Base Articles Created
  14. B-Client Success Backlog < 35
  15. B-Tech Support Backlog < 90
  16. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  17. O-Received a password reset case Case #
  18. N-Gave a colleague a compliment each day of the week
  19. O-Sent 3 Knowledge Articles to Clients Case #
  20. I-Weekly Follow Up SLA = 100%
  21. I-Closed or Assisted on 40 closed cases in a week
  22. B-Average Case Age = <10
  23. N-Learned something new
  24. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager