35 Inboundcallsansweredin a weekClosed orAssisted on40 closedcases in aweekClientSuccessBacklog <355 First CallResolutionsCase #Sent 3KnowledgeArticles toClientsCase #Resolved aHigh/UrgentPriority caseCase #100%BridgeCompletionWeeklyFollow UpSLA =100%Resolvedticket <1h ofticketcreationCase #TechSupportBacklog <90ReceivedNaches ina marketstand upWeekly FirstResponseSLA = 100%Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerGave acolleague acomplimenteach day ofthe weekReceived10positiveCSATsReceived apasswordreset caseCase #LearnedsomethingnewIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerBring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerIntroducedyourself toa new hireIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedAverageCase Age= <1035 Inboundcallsansweredin a weekClosed orAssisted on40 closedcases in aweekClientSuccessBacklog <355 First CallResolutionsCase #Sent 3KnowledgeArticles toClientsCase #Resolved aHigh/UrgentPriority caseCase #100%BridgeCompletionWeeklyFollow UpSLA =100%Resolvedticket <1h ofticketcreationCase #TechSupportBacklog <90ReceivedNaches ina marketstand upWeekly FirstResponseSLA = 100%Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerGave acolleague acomplimenteach day ofthe weekReceived10positiveCSATsReceived apasswordreset caseCase #LearnedsomethingnewIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerBring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerIntroducedyourself toa new hireIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedAverageCase Age= <10

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
O
5
O
6
O
7
B
8
I
9
O
10
B
11
G
12
B
13
G
14
N
15
I
16
O
17
N
18
G
19
N
20
G
21
N
22
G
23
I
24
B
  1. I-35 Inbound calls answered in a week
  2. I-Closed or Assisted on 40 closed cases in a week
  3. B-Client Success Backlog < 35
  4. O-5 First Call Resolutions Case #
  5. O-Sent 3 Knowledge Articles to Clients Case #
  6. O-Resolved a High/Urgent Priority case Case #
  7. B-100% Bridge Completion
  8. I-Weekly Follow Up SLA = 100%
  9. O-Resolved ticket <1h of ticket creation Case #
  10. B-Tech Support Backlog < 90
  11. G-Received Naches in a market stand up
  12. B-Weekly First Response SLA = 100%
  13. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  14. N-Gave a colleague a compliment each day of the week
  15. I-Received 10 positive CSATs
  16. O-Received a password reset case Case #
  17. N-Learned something new
  18. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  19. N-Bring your boss a coffee
  20. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  21. N-Introduced yourself to a new hire
  22. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  23. I-5 Knowledge Base Articles Created
  24. B-Average Case Age = <10