LearnedsomethingnewResolvedticket <1h ofticketcreationCase #Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #AverageCase Age= <10Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerWeekly FirstResponseSLA = 100%100%BridgeCompletionBring yourboss acoffeeWeeklyFollow UpSLA =100%Resolved aHigh/UrgentPriority caseCase #Received10positiveCSATs35 Inboundcallsansweredin a weekTechSupportBacklog <90Received apasswordreset caseCase #5 KnowledgeBase ArticlesCreatedClientSuccessBacklog <35ReceivedNaches ina marketstand upIntroducedyourself toa new hireIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager5 First CallResolutionsCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerLearnedsomethingnewResolvedticket <1h ofticketcreationCase #Gave acolleague acomplimenteach day ofthe weekSent 3KnowledgeArticles toClientsCase #AverageCase Age= <10Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerWeekly FirstResponseSLA = 100%100%BridgeCompletionBring yourboss acoffeeWeeklyFollow UpSLA =100%Resolved aHigh/UrgentPriority caseCase #Received10positiveCSATs35 Inboundcallsansweredin a weekTechSupportBacklog <90Received apasswordreset caseCase #5 KnowledgeBase ArticlesCreatedClientSuccessBacklog <35ReceivedNaches ina marketstand upIntroducedyourself toa new hireIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager5 First CallResolutionsCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market Manager

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
O
5
B
6
G
7
B
8
B
9
N
10
I
11
O
12
I
13
I
14
B
15
O
16
I
17
B
18
G
19
N
20
G
21
I
22
G
23
O
24
G
  1. N-Learned something new
  2. O-Resolved ticket <1h of ticket creation Case #
  3. N-Gave a colleague a compliment each day of the week
  4. O-Sent 3 Knowledge Articles to Clients Case #
  5. B-Average Case Age = <10
  6. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  7. B-Weekly First Response SLA = 100%
  8. B-100% Bridge Completion
  9. N-Bring your boss a coffee
  10. I-Weekly Follow Up SLA = 100%
  11. O-Resolved a High/Urgent Priority case Case #
  12. I-Received 10 positive CSATs
  13. I-35 Inbound calls answered in a week
  14. B-Tech Support Backlog < 90
  15. O-Received a password reset case Case #
  16. I-5 Knowledge Base Articles Created
  17. B-Client Success Backlog < 35
  18. G-Received Naches in a market stand up
  19. N-Introduced yourself to a new hire
  20. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  21. I-Closed or Assisted on 40 closed cases in a week
  22. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  23. O-5 First Call Resolutions Case #
  24. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager