Identified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerTechSupportBacklog <90Weekly FirstResponseSLA = 100%ReceivedNaches ina marketstand upReceived apasswordreset caseCase #5 First CallResolutionsCase #Introducedyourself toa new hireIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceived10positiveCSATsGave acolleague acomplimenteach day ofthe weekAverageCase Age= <10ClientSuccessBacklog <35100%BridgeCompletionClosed orAssisted on40 closedcases in aweekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerResolvedticket <1h ofticketcreationCase #LearnedsomethingnewWeeklyFollow UpSLA =100%Sent 3KnowledgeArticles toClientsCase #Resolved aHigh/UrgentPriority caseCase #5 KnowledgeBase ArticlesCreatedBring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager35 Inboundcallsansweredin a weekIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerTechSupportBacklog <90Weekly FirstResponseSLA = 100%ReceivedNaches ina marketstand upReceived apasswordreset caseCase #5 First CallResolutionsCase #Introducedyourself toa new hireIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerReceived10positiveCSATsGave acolleague acomplimenteach day ofthe weekAverageCase Age= <10ClientSuccessBacklog <35100%BridgeCompletionClosed orAssisted on40 closedcases in aweekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerResolvedticket <1h ofticketcreationCase #LearnedsomethingnewWeeklyFollow UpSLA =100%Sent 3KnowledgeArticles toClientsCase #Resolved aHigh/UrgentPriority caseCase #5 KnowledgeBase ArticlesCreatedBring yourboss acoffeeIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager35 Inboundcallsansweredin a week

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
G
5
O
6
O
7
N
8
G
9
I
10
N
11
B
12
B
13
B
14
I
15
G
16
O
17
N
18
I
19
O
20
O
21
I
22
N
23
G
24
I
  1. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  2. B-Tech Support Backlog < 90
  3. B-Weekly First Response SLA = 100%
  4. G-Received Naches in a market stand up
  5. O-Received a password reset case Case #
  6. O-5 First Call Resolutions Case #
  7. N-Introduced yourself to a new hire
  8. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  9. I-Received 10 positive CSATs
  10. N-Gave a colleague a compliment each day of the week
  11. B-Average Case Age = <10
  12. B-Client Success Backlog < 35
  13. B-100% Bridge Completion
  14. I-Closed or Assisted on 40 closed cases in a week
  15. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  16. O-Resolved ticket <1h of ticket creation Case #
  17. N-Learned something new
  18. I-Weekly Follow Up SLA = 100%
  19. O-Sent 3 Knowledge Articles to Clients Case #
  20. O-Resolved a High/Urgent Priority case Case #
  21. I-5 Knowledge Base Articles Created
  22. N-Bring your boss a coffee
  23. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  24. I-35 Inbound calls answered in a week