Closed orAssisted on40 closedcases in aweekBring yourboss acoffeeResolved aHigh/UrgentPriority caseCase #Resolvedticket <1h ofticketcreationCase #Sent 3KnowledgeArticles toClientsCase #TechSupportBacklog <90LearnedsomethingnewIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager100%BridgeCompletionReceivedNaches ina marketstand upIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedReceived apasswordreset caseCase #ClientSuccessBacklog <35WeeklyFollow UpSLA =100%Weekly FirstResponseSLA = 100%Received10positiveCSATs35 Inboundcallsansweredin a weekGave acolleague acomplimenteach day ofthe weekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerAverageCase Age= <105 First CallResolutionsCase #Introducedyourself toa new hireIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market ManagerClosed orAssisted on40 closedcases in aweekBring yourboss acoffeeResolved aHigh/UrgentPriority caseCase #Resolvedticket <1h ofticketcreationCase #Sent 3KnowledgeArticles toClientsCase #TechSupportBacklog <90LearnedsomethingnewIdentified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market Manager100%BridgeCompletionReceivedNaches ina marketstand upIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedReceived apasswordreset caseCase #ClientSuccessBacklog <35WeeklyFollow UpSLA =100%Weekly FirstResponseSLA = 100%Received10positiveCSATs35 Inboundcallsansweredin a weekGave acolleague acomplimenteach day ofthe weekIdentified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerAverageCase Age= <105 First CallResolutionsCase #Introducedyourself toa new hireIdentified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market Manager

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
O
5
O
6
B
7
N
8
G
9
B
10
G
11
G
12
I
13
O
14
B
15
I
16
B
17
I
18
I
19
N
20
G
21
B
22
O
23
N
24
G
  1. I-Closed or Assisted on 40 closed cases in a week
  2. N-Bring your boss a coffee
  3. O-Resolved a High/Urgent Priority case Case #
  4. O-Resolved ticket <1h of ticket creation Case #
  5. O-Sent 3 Knowledge Articles to Clients Case #
  6. B-Tech Support Backlog < 90
  7. N-Learned something new
  8. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  9. B-100% Bridge Completion
  10. G-Received Naches in a market stand up
  11. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  12. I-5 Knowledge Base Articles Created
  13. O-Received a password reset case Case #
  14. B-Client Success Backlog < 35
  15. I-Weekly Follow Up SLA = 100%
  16. B-Weekly First Response SLA = 100%
  17. I-Received 10 positive CSATs
  18. I-35 Inbound calls answered in a week
  19. N-Gave a colleague a compliment each day of the week
  20. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  21. B-Average Case Age = <10
  22. O-5 First Call Resolutions Case #
  23. N-Introduced yourself to a new hire
  24. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager