Bring yourboss acoffeeSent 3KnowledgeArticles toClientsCase #Identified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerTechSupportBacklog <90ReceivedNaches ina marketstand upIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerResolvedticket <1h ofticketcreationCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedGave acolleague acomplimenteach day ofthe week5 First CallResolutionsCase #WeeklyFollow UpSLA =100%Resolved aHigh/UrgentPriority caseCase #Weekly FirstResponseSLA = 100%AverageCase Age= <10Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Received10positiveCSATsIntroducedyourself toa new hire100%BridgeCompletionClientSuccessBacklog <35Learnedsomethingnew35 Inboundcallsansweredin a weekClosed orAssisted on40 closedcases in aweekBring yourboss acoffeeSent 3KnowledgeArticles toClientsCase #Identified a client thatwould benefit from aproduct/featureenablement- send anemail to account owner& cc Support Manager& CS Market ManagerTechSupportBacklog <90ReceivedNaches ina marketstand upIdentified & Flaggedan Account at Risk-send an email toaccount owner & ccSupport Manager &CS Market ManagerResolvedticket <1h ofticketcreationCase #Identified two potentialclients for ourreference program-send an email why toaccount owner & ccSupport Manager &CS Market Manager5 KnowledgeBase ArticlesCreatedGave acolleague acomplimenteach day ofthe week5 First CallResolutionsCase #WeeklyFollow UpSLA =100%Resolved aHigh/UrgentPriority caseCase #Weekly FirstResponseSLA = 100%AverageCase Age= <10Identified a clientthat would benefitfrom an upgrade-send an email toaccount owner & ccSupport Manager &CS Market ManagerReceived apasswordreset caseCase #Received10positiveCSATsIntroducedyourself toa new hire100%BridgeCompletionClientSuccessBacklog <35Learnedsomethingnew35 Inboundcallsansweredin a weekClosed orAssisted on40 closedcases in aweek

NextGen BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
B
5
G
6
G
7
O
8
G
9
I
10
N
11
O
12
I
13
O
14
B
15
B
16
G
17
O
18
I
19
N
20
B
21
B
22
N
23
I
24
I
  1. N-Bring your boss a coffee
  2. O-Sent 3 Knowledge Articles to Clients Case #
  3. G-Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager
  4. B-Tech Support Backlog < 90
  5. G-Received Naches in a market stand up
  6. G-Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager
  7. O-Resolved ticket <1h of ticket creation Case #
  8. G-Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager
  9. I-5 Knowledge Base Articles Created
  10. N-Gave a colleague a compliment each day of the week
  11. O-5 First Call Resolutions Case #
  12. I-Weekly Follow Up SLA = 100%
  13. O-Resolved a High/Urgent Priority case Case #
  14. B-Weekly First Response SLA = 100%
  15. B-Average Case Age = <10
  16. G-Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager
  17. O-Received a password reset case Case #
  18. I-Received 10 positive CSATs
  19. N-Introduced yourself to a new hire
  20. B-100% Bridge Completion
  21. B-Client Success Backlog < 35
  22. N-Learned something new
  23. I-35 Inbound calls answered in a week
  24. I-Closed or Assisted on 40 closed cases in a week