This bingo card has a free space and 24 words: Weekly First Response SLA = 100%, Received 10 positive CSATs, Gave a colleague a compliment each day of the week, Identified two potential clients for our reference program- send an email why to account owner & cc Support Manager & CS Market Manager, Sent 3 Knowledge Articles to Clients Case #, Tech Support Backlog < 90, Weekly Follow Up SLA = 100%, Learned something new, Identified a client that would benefit from a product/feature enablement- send an email to account owner & cc Support Manager & CS Market Manager, Resolved ticket <1h of ticket creation Case #, Client Success Backlog < 35, 35 Inbound calls answered in a week, Identified a client that would benefit from an upgrade- send an email to account owner & cc Support Manager & CS Market Manager, Received a password reset case Case #, Average Case Age = <10, Closed or Assisted on 40 closed cases in a week, Introduced yourself to a new hire, Received Naches in a market stand up, Resolved a High/Urgent Priority case Case #, 100% Bridge Completion, 5 Knowledge Base Articles Created, Bring your boss a coffee, Identified & Flagged an Account at Risk- send an email to account owner & cc Support Manager & CS Market Manager and 5 First Call Resolutions Case #.
Reception Scenarios | SOC BINGO (CC) | W8 Bingo | RH CHICAGO HOLIDAY BINGO | RH CHICAGO
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