Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Medical Claims Intent opened
2. Used Amisys
3. Warm Transferred Member
4. Medical Auth Intent opened
5. Gaps in Care intent opened
6. Reached out to internal department(Envolve, N.I.A etc.)
7. Ordered Member ID card
8. Made payment in Softheon
9. Updated PCP
10. Benefits & Eligibility intent opened
11. Used Protico
12. Ordered member MHP rewards card
13. De-Escalated Sup Call
14. Used FAP search tool (Find A Provider)
15. Used Support a user (Member Secure Portal Assistance)
16. Pharmacy Claims Intent opened
17. Cold Transferred Member
18. Submitted Appeals & Grievance
19. Added verbal authorized caller
20. Used Interpreter Service (Voiance)
21. Transferred Member to resolution Line
22. Used TruCare
23. Updated member Preference (CA HNET calls)
24. Set up/change member Auto Pay