Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Added verbal authorized caller
2. Transferred Member to resolution Line
3. Medical Claims Intent opened
4. Ordered Member ID card
5. Used Protico
6. Used TruCare
7. Used Support a user (Member Secure Portal Assistance)
8. Benefits & Eligibility intent opened
9. Updated member Preference (CA HNET calls)
10. Warm Transferred Member
11. Updated PCP
12. Set up/change member Auto Pay
13. Gaps in Care intent opened
14. Used FAP search tool (Find A Provider)
15. Submitted Appeals & Grievance
16. Reached out to internal department(Envolve, N.I.A etc.)
17. Used Interpreter Service (Voiance)
18. De-Escalated Sup Call
19. Ordered member MHP rewards card
20. Made payment in Softheon
21. Medical Auth Intent opened
22. Used Amisys
23. Cold Transferred Member
24. Pharmacy Claims Intent opened