(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Submitted Appeals & Grievance
Used Protico
Used Amisys
Warm Transferred Member
Medical Auth Intent opened
Ordered member MHP rewards card
Added verbal authorized caller
Set up/change member Auto Pay
Pharmacy Claims Intent opened
Used TruCare
De-Escalated Sup Call
Used FAP search tool (Find A Provider)
Used Support a user (Member Secure Portal Assistance)
Transferred Member to resolution Line
Medical Claims Intent opened
Gaps in Care intent opened
Reached out to internal department(Envolve, N.I.A etc.)
