Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Pharmacy Claims Intent opened
2. Added verbal authorized caller
3. Used Amisys
4. Submitted Appeals & Grievance
5. Ordered member MHP rewards card
6. Used FAP search tool (Find A Provider)
7. Used Interpreter Service (Voiance)
8. Updated PCP
9. Medical Auth Intent opened
10. Used Protico
11. Reached out to internal department(Envolve, N.I.A etc.)
12. Gaps in Care intent opened
13. De-Escalated Sup Call
14. Made payment in Softheon
15. Used Support a user (Member Secure Portal Assistance)
16. Ordered Member ID card
17. Benefits & Eligibility intent opened
18. Set up/change member Auto Pay
19. Used TruCare
20. Transferred Member to resolution Line
21. Updated member Preference (CA HNET calls)
22. Cold Transferred Member
23. Medical Claims Intent opened
24. Warm Transferred Member