(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Updated member Preference (CA HNET calls)
Used Amisys
Set up/change member Auto Pay
Cold Transferred Member
Used Support a user (Member Secure Portal Assistance)
Warm Transferred Member
Used Protico
Updated PCP
Submitted Appeals & Grievance
Added verbal authorized caller
Used Interpreter Service (Voiance)
Used FAP search tool (Find A Provider)
Used TruCare
Pharmacy Claims Intent opened
Medical Auth Intent opened
De-Escalated Sup Call
Transferred Member to resolution Line
Ordered Member ID card
Ordered member MHP rewards card
Medical Claims Intent opened
Gaps in Care intent opened
Made payment in Softheon
Benefits & Eligibility intent opened
Reached out to internal department(Envolve, N.I.A etc.)
