Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Set up/change member Auto Pay
2. Added verbal authorized caller
3. Used FAP search tool (Find A Provider)
4. Submitted Appeals & Grievance
5. Pharmacy Claims Intent opened
6. Updated PCP
7. Updated member Preference (CA HNET calls)
8. Ordered Member ID card
9. Used TruCare
10. Benefits & Eligibility intent opened
11. Used Amisys
12. Warm Transferred Member
13. Used Interpreter Service (Voiance)
14. Used Support a user (Member Secure Portal Assistance)
15. Medical Auth Intent opened
16. Ordered member MHP rewards card
17. Used Protico
18. Reached out to internal department(Envolve, N.I.A etc.)
19. De-Escalated Sup Call
20. Transferred Member to resolution Line
21. Made payment in Softheon
22. Cold Transferred Member
23. Gaps in Care intent opened
24. Medical Claims Intent opened