Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Transferred Member to resolution Line
2. Pharmacy Claims Intent opened
3. Medical Auth Intent opened
4. Used Protico
5. Used Support a user (Member Secure Portal Assistance)
6. Ordered Member ID card
7. Added verbal authorized caller
8. De-Escalated Sup Call
9. Used Interpreter Service (Voiance)
10. Used FAP search tool (Find A Provider)
11. Reached out to internal department(Envolve, N.I.A etc.)
12. Used Amisys
13. Submitted Appeals & Grievance
14. Warm Transferred Member
15. Benefits & Eligibility intent opened
16. Ordered member MHP rewards card
17. Medical Claims Intent opened
18. Gaps in Care intent opened
19. Set up/change member Auto Pay
20. Updated member Preference (CA HNET calls)
21. Cold Transferred Member
22. Updated PCP
23. Used TruCare
24. Made payment in Softheon