Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Benefits & Eligibility intent opened
2. Set up/change member Auto Pay
3. Used TruCare
4. Cold Transferred Member
5. Ordered member MHP rewards card
6. Made payment in Softheon
7. Used Interpreter Service (Voiance)
8. Pharmacy Claims Intent opened
9. Updated PCP
10. Used FAP search tool (Find A Provider)
11. Medical Claims Intent opened
12. Warm Transferred Member
13. Added verbal authorized caller
14. Transferred Member to resolution Line
15. Submitted Appeals & Grievance
16. Used Protico
17. De-Escalated Sup Call
18. Used Amisys
19. Used Support a user (Member Secure Portal Assistance)
20. Reached out to internal department(Envolve, N.I.A etc.)
21. Ordered Member ID card
22. Gaps in Care intent opened
23. Medical Auth Intent opened
24. Updated member Preference (CA HNET calls)