Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used TruCare
2. Used Interpreter Service (Voiance)
3. Warm Transferred Member
4. Reached out to internal department(Envolve, N.I.A etc.)
5. Ordered Member ID card
6. Used Amisys
7. Used Protico
8. Added verbal authorized caller
9. Submitted Appeals & Grievance
10. Used FAP search tool (Find A Provider)
11. Medical Auth Intent opened
12. Made payment in Softheon
13. Pharmacy Claims Intent opened
14. Updated PCP
15. Ordered member MHP rewards card
16. Used Support a user (Member Secure Portal Assistance)
17. De-Escalated Sup Call
18. Medical Claims Intent opened
19. Updated member Preference (CA HNET calls)
20. Set up/change member Auto Pay
21. Cold Transferred Member
22. Benefits & Eligibility intent opened
23. Gaps in Care intent opened
24. Transferred Member to resolution Line