Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Made payment in Softheon
2. Transferred Member to resolution Line
3. Medical Auth Intent opened
4. Used Protico
5. Used Support a user (Member Secure Portal Assistance)
6. Used Amisys
7. Pharmacy Claims Intent opened
8. Set up/change member Auto Pay
9. Reached out to internal department(Envolve, N.I.A etc.)
10. Warm Transferred Member
11. Used Interpreter Service (Voiance)
12. Ordered Member ID card
13. Used FAP search tool (Find A Provider)
14. Gaps in Care intent opened
15. Updated member Preference (CA HNET calls)
16. Added verbal authorized caller
17. Benefits & Eligibility intent opened
18. Medical Claims Intent opened
19. Updated PCP
20. Cold Transferred Member
21. Ordered member MHP rewards card
22. De-Escalated Sup Call
23. Submitted Appeals & Grievance
24. Used TruCare