Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Medical Claims Intent opened
2. Used Support a user (Member Secure Portal Assistance)
3. De-Escalated Sup Call
4. Reached out to internal department(Envolve, N.I.A etc.)
5. Updated PCP
6. Warm Transferred Member
7. Added verbal authorized caller
8. Updated member Preference (CA HNET calls)
9. Gaps in Care intent opened
10. Used Protico
11. Used Amisys
12. Used TruCare
13. Medical Auth Intent opened
14. Used Interpreter Service (Voiance)
15. Made payment in Softheon
16. Ordered Member ID card
17. Pharmacy Claims Intent opened
18. Submitted Appeals & Grievance
19. Benefits & Eligibility intent opened
20. Cold Transferred Member
21. Ordered member MHP rewards card
22. Used FAP search tool (Find A Provider)
23. Transferred Member to resolution Line
24. Set up/change member Auto Pay