Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used TruCare
2. Added verbal authorized caller
3. Reached out to internal department(Envolve, N.I.A etc.)
4. Ordered member MHP rewards card
5. Used Protico
6. De-Escalated Sup Call
7. Gaps in Care intent opened
8. Updated PCP
9. Used FAP search tool (Find A Provider)
10. Made payment in Softheon
11. Transferred Member to resolution Line
12. Used Amisys
13. Used Support a user (Member Secure Portal Assistance)
14. Medical Claims Intent opened
15. Set up/change member Auto Pay
16. Benefits & Eligibility intent opened
17. Submitted Appeals & Grievance
18. Warm Transferred Member
19. Medical Auth Intent opened
20. Ordered Member ID card
21. Pharmacy Claims Intent opened
22. Cold Transferred Member
23. Updated member Preference (CA HNET calls)
24. Used Interpreter Service (Voiance)