Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used Protico
2. Transferred Member to resolution Line
3. Used Amisys
4. Reached out to internal department(Envolve, N.I.A etc.)
5. Made payment in Softheon
6. Used Interpreter Service (Voiance)
7. Submitted Appeals & Grievance
8. Benefits & Eligibility intent opened
9. Warm Transferred Member
10. De-Escalated Sup Call
11. Used TruCare
12. Medical Claims Intent opened
13. Used Support a user (Member Secure Portal Assistance)
14. Updated member Preference (CA HNET calls)
15. Ordered Member ID card
16. Added verbal authorized caller
17. Ordered member MHP rewards card
18. Gaps in Care intent opened
19. Medical Auth Intent opened
20. Updated PCP
21. Set up/change member Auto Pay
22. Pharmacy Claims Intent opened
23. Cold Transferred Member
24. Used FAP search tool (Find A Provider)