Setup/changememberAuto PayWarmTransferredMemberReached out tointernaldepartment(Envolve,N.I.A etc.)UpdatedmemberPreference(CA HNETcalls)Benefits &EligibilityintentopenedUsed Supporta user(MemberSecure PortalAssistance)TransferredMember toresolutionLineUpdatedPCPDe-EscalatedSup CallPharmacyClaimsIntentopenedColdTransferredMemberOrderedMemberID cardUsedInterpreterService(Voiance)SubmittedAppeals &GrievanceUsed FAPsearch tool(Find AProvider)OrderedmemberMHPrewards cardAddedverbalauthorizedcallerMedicalClaimsIntentopenedUsedTruCareUsedAmisysMedicalAuthIntentopenedUsedProticoGaps inCareintentopenedMadepaymentinSoftheonSetup/changememberAuto PayWarmTransferredMemberReached out tointernaldepartment(Envolve,N.I.A etc.)UpdatedmemberPreference(CA HNETcalls)Benefits &EligibilityintentopenedUsed Supporta user(MemberSecure PortalAssistance)TransferredMember toresolutionLineUpdatedPCPDe-EscalatedSup CallPharmacyClaimsIntentopenedColdTransferredMemberOrderedMemberID cardUsedInterpreterService(Voiance)SubmittedAppeals &GrievanceUsed FAPsearch tool(Find AProvider)OrderedmemberMHPrewards cardAddedverbalauthorizedcallerMedicalClaimsIntentopenedUsedTruCareUsedAmisysMedicalAuthIntentopenedUsedProticoGaps inCareintentopenedMadepaymentinSoftheon

Ambetter Member Service Scavenger hunt! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up/change member Auto Pay
  2. Warm Transferred Member
  3. Reached out to internal department(Envolve, N.I.A etc.)
  4. Updated member Preference (CA HNET calls)
  5. Benefits & Eligibility intent opened
  6. Used Support a user (Member Secure Portal Assistance)
  7. Transferred Member to resolution Line
  8. Updated PCP
  9. De-Escalated Sup Call
  10. Pharmacy Claims Intent opened
  11. Cold Transferred Member
  12. Ordered Member ID card
  13. Used Interpreter Service (Voiance)
  14. Submitted Appeals & Grievance
  15. Used FAP search tool (Find A Provider)
  16. Ordered member MHP rewards card
  17. Added verbal authorized caller
  18. Medical Claims Intent opened
  19. Used TruCare
  20. Used Amisys
  21. Medical Auth Intent opened
  22. Used Protico
  23. Gaps in Care intent opened
  24. Made payment in Softheon