This bingo card has a free space and 24 words: Used Amisys, Used TruCare, Used Protico, Medical Claims Intent opened, Medical Auth Intent opened, Pharmacy Claims Intent opened, Benefits & Eligibility intent opened, Gaps in Care intent opened, Added verbal authorized caller, Updated PCP, Made payment in Softheon, Set up/change member Auto Pay, Updated member Preference (CA HNET calls), Used FAP search tool (Find A Provider), Used Support a user (Member Secure Portal Assistance), Submitted Appeals & Grievance, Transferred Member to resolution Line, Used Interpreter Service (Voiance), De-Escalated Sup Call, Warm Transferred Member, Cold Transferred Member, Reached out to internal department(Envolve, N.I.A etc.), Ordered Member ID card and Ordered member MHP rewards card.
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