I am gladyou calledmeUse anempathystatementExplain howthis bed willhelp themachieve whatmotivated themto buySell theeducationor solutionOffereducationor asolutionAdd newrelevantinformationDiscovertheir sleepissuesReenergizethecustomerDiscover whythe customerwants toreturnKeep theconversationpositiveRemind themwhy theymoved onfrom theirprior bedDiscoverwhere SNfell shorton serviceComplimentthem in theform of athank youGuide them tosee how theirSN bed can becustomized toaddress theirneedsThank youso much forreaching outRemindthem whytheychose SNThank themfor being avalued SNcustomerReaffirmemotional/physicalreasons theypurchasedThank youfor callingand lettingus knowProvidenextstepsInform themyou are thereto help themachieve theirbest sleepReassure thecustomer youare here totake care ofthemOffer tofollow-upDiscovertheir hotbuttonsAdvocatefor theproductI am gladyou calledmeUse anempathystatementExplain howthis bed willhelp themachieve whatmotivated themto buySell theeducationor solutionOffereducationor asolutionAdd newrelevantinformationDiscovertheir sleepissuesReenergizethecustomerDiscover whythe customerwants toreturnKeep theconversationpositiveRemind themwhy theymoved onfrom theirprior bedDiscoverwhere SNfell shorton serviceComplimentthem in theform of athank youGuide them tosee how theirSN bed can becustomized toaddress theirneedsThank youso much forreaching outRemindthem whytheychose SNThank themfor being avalued SNcustomerReaffirmemotional/physicalreasons theypurchasedThank youfor callingand lettingus knowProvidenextstepsInform themyou are thereto help themachieve theirbest sleepReassure thecustomer youare here totake care ofthemOffer tofollow-upDiscovertheir hotbuttonsAdvocatefor theproduct

Saving by Numbers Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
G
5
N
6
N
7
I
8
N
9
I
10
O
11
G
12
I
13
B
14
G
15
B
16
N
17
O
18
N
19
B
20
O
21
G
22
B
23
O
24
I
25
O
  1. B-I am glad you called me
  2. I-Use an empathy statement
  3. G-Explain how this bed will help them achieve what motivated them to buy
  4. G-Sell the education or solution
  5. N-Offer education or a solution
  6. N-Add new relevant information
  7. I-Discover their sleep issues
  8. N-Reenergize the customer
  9. I-Discover why the customer wants to return
  10. O-Keep the conversation positive
  11. G-Remind them why they moved on from their prior bed
  12. I-Discover where SN fell short on service
  13. B-Compliment them in the form of a thank you
  14. G-Guide them to see how their SN bed can be customized to address their needs
  15. B-Thank you so much for reaching out
  16. N-Remind them why they chose SN
  17. O-Thank them for being a valued SN customer
  18. N-Reaffirm emotional/physical reasons they purchased
  19. B-Thank you for calling and letting us know
  20. O-Provide next steps
  21. G-Inform them you are there to help them achieve their best sleep
  22. B-Reassure the customer you are here to take care of them
  23. O-Offer to follow-up
  24. I-Discover their hot buttons
  25. O-Advocate for the product