Offereducationor asolutionKeep theconversationpositiveAdd newrelevantinformationOffer tofollow-upRemind themwhy theymoved onfrom theirprior bedThank themfor being avalued SNcustomerUse anempathystatementGuide them tosee how theirSN bed can becustomized toaddress theirneedsSell theeducationor solutionReaffirmemotional/physicalreasons theypurchasedThank youfor callingand lettingus knowDiscovertheir sleepissuesI am gladyou calledmeRemindthem whytheychose SNInform themyou are thereto help themachieve theirbest sleepExplain howthis bed willhelp themachieve whatmotivated themto buyDiscoverwhere SNfell shorton serviceDiscover whythe customerwants toreturnComplimentthem in theform of athank youDiscovertheir hotbuttonsReassure thecustomer youare here totake care ofthemThank youso much forreaching outReenergizethecustomerProvidenextstepsAdvocatefor theproductOffereducationor asolutionKeep theconversationpositiveAdd newrelevantinformationOffer tofollow-upRemind themwhy theymoved onfrom theirprior bedThank themfor being avalued SNcustomerUse anempathystatementGuide them tosee how theirSN bed can becustomized toaddress theirneedsSell theeducationor solutionReaffirmemotional/physicalreasons theypurchasedThank youfor callingand lettingus knowDiscovertheir sleepissuesI am gladyou calledmeRemindthem whytheychose SNInform themyou are thereto help themachieve theirbest sleepExplain howthis bed willhelp themachieve whatmotivated themto buyDiscoverwhere SNfell shorton serviceDiscover whythe customerwants toreturnComplimentthem in theform of athank youDiscovertheir hotbuttonsReassure thecustomer youare here totake care ofthemThank youso much forreaching outReenergizethecustomerProvidenextstepsAdvocatefor theproduct

Saving by Numbers Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
O
5
G
6
O
7
I
8
G
9
G
10
N
11
B
12
I
13
B
14
N
15
G
16
G
17
I
18
I
19
B
20
I
21
B
22
B
23
N
24
O
25
O
  1. N-Offer education or a solution
  2. O-Keep the conversation positive
  3. N-Add new relevant information
  4. O-Offer to follow-up
  5. G-Remind them why they moved on from their prior bed
  6. O-Thank them for being a valued SN customer
  7. I-Use an empathy statement
  8. G-Guide them to see how their SN bed can be customized to address their needs
  9. G-Sell the education or solution
  10. N-Reaffirm emotional/physical reasons they purchased
  11. B-Thank you for calling and letting us know
  12. I-Discover their sleep issues
  13. B-I am glad you called me
  14. N-Remind them why they chose SN
  15. G-Inform them you are there to help them achieve their best sleep
  16. G-Explain how this bed will help them achieve what motivated them to buy
  17. I-Discover where SN fell short on service
  18. I-Discover why the customer wants to return
  19. B-Compliment them in the form of a thank you
  20. I-Discover their hot buttons
  21. B-Reassure the customer you are here to take care of them
  22. B-Thank you so much for reaching out
  23. N-Reenergize the customer
  24. O-Provide next steps
  25. O-Advocate for the product