Reaffirmemotional/physicalreasons theypurchasedAdd newrelevantinformationDiscover whythe customerwants toreturnUse anempathystatementReenergizethecustomerGuide them tosee how theirSN bed can becustomized toaddress theirneedsAdvocatefor theproductSell theeducationor solutionInform themyou are thereto help themachieve theirbest sleepThank themfor being avalued SNcustomerDiscoverwhere SNfell shorton serviceThank youfor callingand lettingus knowReassure thecustomer youare here totake care ofthemProvidenextstepsDiscovertheir sleepissuesOffer tofollow-upExplain howthis bed willhelp themachieve whatmotivated themto buyOffereducationor asolutionComplimentthem in theform of athank youI am gladyou calledmeDiscovertheir hotbuttonsKeep theconversationpositiveThank youso much forreaching outRemindthem whytheychose SNRemind themwhy theymoved onfrom theirprior bedReaffirmemotional/physicalreasons theypurchasedAdd newrelevantinformationDiscover whythe customerwants toreturnUse anempathystatementReenergizethecustomerGuide them tosee how theirSN bed can becustomized toaddress theirneedsAdvocatefor theproductSell theeducationor solutionInform themyou are thereto help themachieve theirbest sleepThank themfor being avalued SNcustomerDiscoverwhere SNfell shorton serviceThank youfor callingand lettingus knowReassure thecustomer youare here totake care ofthemProvidenextstepsDiscovertheir sleepissuesOffer tofollow-upExplain howthis bed willhelp themachieve whatmotivated themto buyOffereducationor asolutionComplimentthem in theform of athank youI am gladyou calledmeDiscovertheir hotbuttonsKeep theconversationpositiveThank youso much forreaching outRemindthem whytheychose SNRemind themwhy theymoved onfrom theirprior bed

Saving by Numbers Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
I
5
N
6
G
7
O
8
G
9
G
10
O
11
I
12
B
13
B
14
O
15
I
16
O
17
G
18
N
19
B
20
B
21
I
22
O
23
B
24
N
25
G
  1. N-Reaffirm emotional/physical reasons they purchased
  2. N-Add new relevant information
  3. I-Discover why the customer wants to return
  4. I-Use an empathy statement
  5. N-Reenergize the customer
  6. G-Guide them to see how their SN bed can be customized to address their needs
  7. O-Advocate for the product
  8. G-Sell the education or solution
  9. G-Inform them you are there to help them achieve their best sleep
  10. O-Thank them for being a valued SN customer
  11. I-Discover where SN fell short on service
  12. B-Thank you for calling and letting us know
  13. B-Reassure the customer you are here to take care of them
  14. O-Provide next steps
  15. I-Discover their sleep issues
  16. O-Offer to follow-up
  17. G-Explain how this bed will help them achieve what motivated them to buy
  18. N-Offer education or a solution
  19. B-Compliment them in the form of a thank you
  20. B-I am glad you called me
  21. I-Discover their hot buttons
  22. O-Keep the conversation positive
  23. B-Thank you so much for reaching out
  24. N-Remind them why they chose SN
  25. G-Remind them why they moved on from their prior bed