Reassure thecustomer youare here totake care ofthemDiscover whythe customerwants toreturnThank youfor callingand lettingus knowInform themyou are thereto help themachieve theirbest sleepReaffirmemotional/physicalreasons theypurchasedDiscoverwhere SNfell shorton serviceReenergizethecustomerAdvocatefor theproductDiscovertheir hotbuttonsOffer tofollow-upKeep theconversationpositiveAdd newrelevantinformationRemind themwhy theymoved onfrom theirprior bedProvidenextstepsDiscovertheir sleepissuesComplimentthem in theform of athank youRemindthem whytheychose SNThank youso much forreaching outThank themfor being avalued SNcustomerI am gladyou calledmeGuide them tosee how theirSN bed can becustomized toaddress theirneedsOffereducationor asolutionUse anempathystatementSell theeducationor solutionExplain howthis bed willhelp themachieve whatmotivated themto buyReassure thecustomer youare here totake care ofthemDiscover whythe customerwants toreturnThank youfor callingand lettingus knowInform themyou are thereto help themachieve theirbest sleepReaffirmemotional/physicalreasons theypurchasedDiscoverwhere SNfell shorton serviceReenergizethecustomerAdvocatefor theproductDiscovertheir hotbuttonsOffer tofollow-upKeep theconversationpositiveAdd newrelevantinformationRemind themwhy theymoved onfrom theirprior bedProvidenextstepsDiscovertheir sleepissuesComplimentthem in theform of athank youRemindthem whytheychose SNThank youso much forreaching outThank themfor being avalued SNcustomerI am gladyou calledmeGuide them tosee how theirSN bed can becustomized toaddress theirneedsOffereducationor asolutionUse anempathystatementSell theeducationor solutionExplain howthis bed willhelp themachieve whatmotivated themto buy

Saving by Numbers Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
G
5
N
6
I
7
N
8
O
9
I
10
O
11
O
12
N
13
G
14
O
15
I
16
B
17
N
18
B
19
O
20
B
21
G
22
N
23
I
24
G
25
G
  1. B-Reassure the customer you are here to take care of them
  2. I-Discover why the customer wants to return
  3. B-Thank you for calling and letting us know
  4. G-Inform them you are there to help them achieve their best sleep
  5. N-Reaffirm emotional/physical reasons they purchased
  6. I-Discover where SN fell short on service
  7. N-Reenergize the customer
  8. O-Advocate for the product
  9. I-Discover their hot buttons
  10. O-Offer to follow-up
  11. O-Keep the conversation positive
  12. N-Add new relevant information
  13. G-Remind them why they moved on from their prior bed
  14. O-Provide next steps
  15. I-Discover their sleep issues
  16. B-Compliment them in the form of a thank you
  17. N-Remind them why they chose SN
  18. B-Thank you so much for reaching out
  19. O-Thank them for being a valued SN customer
  20. B-I am glad you called me
  21. G-Guide them to see how their SN bed can be customized to address their needs
  22. N-Offer education or a solution
  23. I-Use an empathy statement
  24. G-Sell the education or solution
  25. G-Explain how this bed will help them achieve what motivated them to buy