Offereducationor asolutionRemindthem whytheychose SNDiscovertheir sleepissuesOffer tofollow-upSell theeducationor solutionUse anempathystatementDiscoverwhere SNfell shorton serviceDiscover whythe customerwants toreturnDiscovertheir hotbuttonsGuide them tosee how theirSN bed can becustomized toaddress theirneedsReassure thecustomer youare here totake care ofthemI am gladyou calledmeThank themfor being avalued SNcustomerReenergizethecustomerRemind themwhy theymoved onfrom theirprior bedExplain howthis bed willhelp themachieve whatmotivated themto buyThank youso much forreaching outInform themyou are thereto help themachieve theirbest sleepAdvocatefor theproductReaffirmemotional/physicalreasons theypurchasedThank youfor callingand lettingus knowProvidenextstepsComplimentthem in theform of athank youKeep theconversationpositiveAdd newrelevantinformationOffereducationor asolutionRemindthem whytheychose SNDiscovertheir sleepissuesOffer tofollow-upSell theeducationor solutionUse anempathystatementDiscoverwhere SNfell shorton serviceDiscover whythe customerwants toreturnDiscovertheir hotbuttonsGuide them tosee how theirSN bed can becustomized toaddress theirneedsReassure thecustomer youare here totake care ofthemI am gladyou calledmeThank themfor being avalued SNcustomerReenergizethecustomerRemind themwhy theymoved onfrom theirprior bedExplain howthis bed willhelp themachieve whatmotivated themto buyThank youso much forreaching outInform themyou are thereto help themachieve theirbest sleepAdvocatefor theproductReaffirmemotional/physicalreasons theypurchasedThank youfor callingand lettingus knowProvidenextstepsComplimentthem in theform of athank youKeep theconversationpositiveAdd newrelevantinformation

Saving by Numbers Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
O
5
G
6
I
7
I
8
I
9
I
10
G
11
B
12
B
13
O
14
N
15
G
16
G
17
B
18
G
19
O
20
N
21
B
22
O
23
B
24
O
25
N
  1. N-Offer education or a solution
  2. N-Remind them why they chose SN
  3. I-Discover their sleep issues
  4. O-Offer to follow-up
  5. G-Sell the education or solution
  6. I-Use an empathy statement
  7. I-Discover where SN fell short on service
  8. I-Discover why the customer wants to return
  9. I-Discover their hot buttons
  10. G-Guide them to see how their SN bed can be customized to address their needs
  11. B-Reassure the customer you are here to take care of them
  12. B-I am glad you called me
  13. O-Thank them for being a valued SN customer
  14. N-Reenergize the customer
  15. G-Remind them why they moved on from their prior bed
  16. G-Explain how this bed will help them achieve what motivated them to buy
  17. B-Thank you so much for reaching out
  18. G-Inform them you are there to help them achieve their best sleep
  19. O-Advocate for the product
  20. N-Reaffirm emotional/physical reasons they purchased
  21. B-Thank you for calling and letting us know
  22. O-Provide next steps
  23. B-Compliment them in the form of a thank you
  24. O-Keep the conversation positive
  25. N-Add new relevant information