(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Sell the education or solution
B-Thank you for calling and letting us know
I-Discover their hot buttons
B-Compliment them in the form of a thank you
N-Remind them why they chose SN
O-Keep the conversation positive
I-Discover why the customer wants to return
N-Reaffirm emotional/physical reasons they purchased
G-Guide them to see how their SN bed can be customized to address their needs
O-Thank them for being a valued SN customer
B-I am glad you called me
O-Provide next steps
G-Remind them why they moved on from their prior bed
O-Advocate for the product
I-Discover their sleep issues
B-Thank you so much for reaching out
O-Offer to follow-up
B-Reassure the customer you are here to take care of them
N-Reenergize the customer
I-Use an empathy statement
N-Add new relevant information
N-Offer education or a solution
I-Discover where SN fell short on service
G-Inform them you are there to help them achieve their best sleep
G-Explain how this bed will help them achieve what motivated them to buy