Discover whythe customerwants toreturnProvidenextstepsAdvocatefor theproductDiscoverwhere SNfell shorton serviceReassure thecustomer youare here totake care ofthemKeep theconversationpositiveDiscovertheir hotbuttonsOffereducationor asolutionSell theeducationor solutionDiscovertheir sleepissuesAdd newrelevantinformationI am gladyou calledmeInform themyou are thereto help themachieve theirbest sleepExplain howthis bed willhelp themachieve whatmotivated themto buyThank youso much forreaching outUse anempathystatementThank youfor callingand lettingus knowComplimentthem in theform of athank youReaffirmemotional/physicalreasons theypurchasedOffer tofollow-upReenergizethecustomerThank themfor being avalued SNcustomerRemind themwhy theymoved onfrom theirprior bedRemindthem whytheychose SNGuide them tosee how theirSN bed can becustomized toaddress theirneedsDiscover whythe customerwants toreturnProvidenextstepsAdvocatefor theproductDiscoverwhere SNfell shorton serviceReassure thecustomer youare here totake care ofthemKeep theconversationpositiveDiscovertheir hotbuttonsOffereducationor asolutionSell theeducationor solutionDiscovertheir sleepissuesAdd newrelevantinformationI am gladyou calledmeInform themyou are thereto help themachieve theirbest sleepExplain howthis bed willhelp themachieve whatmotivated themto buyThank youso much forreaching outUse anempathystatementThank youfor callingand lettingus knowComplimentthem in theform of athank youReaffirmemotional/physicalreasons theypurchasedOffer tofollow-upReenergizethecustomerThank themfor being avalued SNcustomerRemind themwhy theymoved onfrom theirprior bedRemindthem whytheychose SNGuide them tosee how theirSN bed can becustomized toaddress theirneeds

Saving by Numbers Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
I
5
B
6
O
7
I
8
N
9
G
10
I
11
N
12
B
13
G
14
G
15
B
16
I
17
B
18
B
19
N
20
O
21
N
22
O
23
G
24
N
25
G
  1. I-Discover why the customer wants to return
  2. O-Provide next steps
  3. O-Advocate for the product
  4. I-Discover where SN fell short on service
  5. B-Reassure the customer you are here to take care of them
  6. O-Keep the conversation positive
  7. I-Discover their hot buttons
  8. N-Offer education or a solution
  9. G-Sell the education or solution
  10. I-Discover their sleep issues
  11. N-Add new relevant information
  12. B-I am glad you called me
  13. G-Inform them you are there to help them achieve their best sleep
  14. G-Explain how this bed will help them achieve what motivated them to buy
  15. B-Thank you so much for reaching out
  16. I-Use an empathy statement
  17. B-Thank you for calling and letting us know
  18. B-Compliment them in the form of a thank you
  19. N-Reaffirm emotional/physical reasons they purchased
  20. O-Offer to follow-up
  21. N-Reenergize the customer
  22. O-Thank them for being a valued SN customer
  23. G-Remind them why they moved on from their prior bed
  24. N-Remind them why they chose SN
  25. G-Guide them to see how their SN bed can be customized to address their needs