URGENTincapitalsWrongregionLong delayonlogin/logoutAttachedKBarticleAccountislockedForgotpasswordiPadissueWrongdetails“Pleaseinstall…”Escalatedwith beingforwardedfirstUpgradeHDDLocaltech toassist“Myphone willnotconnect”ContactdetailswrongReimageWrongdomainStill on1709NodevicenamePing,GPUpdateAttachedwrong KBarticleDevice hasnot beenused forsome timeSoundissueRemoted into look at abrokenmonitorFullharddriveCustomer willcall theCommissioner“Can yousend atech?”BWCDockIssueUpgradeRAM“Cantconnectto WiFi”Device isrunningslowUsingwrongprocedureto resolveCustomeron leave /awayJob couldhave beenresolved byService DeskAPNIssueURGENTincapitalsWrongregionLong delayonlogin/logoutAttachedKBarticleAccountislockedForgotpasswordiPadissueWrongdetails“Pleaseinstall…”Escalatedwith beingforwardedfirstUpgradeHDDLocaltech toassist“Myphone willnotconnect”ContactdetailswrongReimageWrongdomainStill on1709NodevicenamePing,GPUpdateAttachedwrong KBarticleDevice hasnot beenused forsome timeSoundissueRemoted into look at abrokenmonitorFullharddriveCustomer willcall theCommissioner“Can yousend atech?”BWCDockIssueUpgradeRAM“Cantconnectto WiFi”Device isrunningslowUsingwrongprocedureto resolveCustomeron leave /awayJob couldhave beenresolved byService DeskAPNIssue

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. URGENT in capitals
  2. Wrong region
  3. Long delay on login/logout
  4. Attached KB article
  5. Account is locked
  6. Forgot password
  7. iPad issue
  8. Wrong details
  9. “Please install …”
  10. Escalated with being forwarded first
  11. Upgrade HDD
  12. Local tech to assist
  13. “My phone will not connect”
  14. Contact details wrong
  15. Reimage
  16. Wrong domain
  17. Still on 1709
  18. No device name
  19. Ping, GP Update
  20. Attached wrong KB article
  21. Device has not been used for some time
  22. Sound issue
  23. Remoted in to look at a broken monitor
  24. Full hard drive
  25. Customer will call the Commissioner
  26. “Can you send a tech?”
  27. BWC Dock Issue
  28. Upgrade RAM
  29. “Cant connect to WiFi”
  30. Device is running slow
  31. Using wrong procedure to resolve
  32. Customer on leave / away
  33. Job could have been resolved by Service Desk
  34. APN Issue