ReimageEscalatedwith beingforwardedfirstPing,GPUpdateJob couldhave beenresolved byService DeskSoundissueLong delayonlogin/logoutAPNIssueWrongdetails“Pleaseinstall…”Customeron leave /awayContactdetailswrongAttachedwrong KBarticleForgotpasswordBWCDockIssueStill on1709Remoted into look at abrokenmonitorCustomer willcall theCommissionerURGENTincapitalsUpgradeRAMWrongregioniPadissue“Myphone willnotconnect”NodevicenameDevice hasnot beenused forsome timeFullharddrive“Can yousend atech?”Device isrunningslowUpgradeHDDAccountislockedAttachedKBarticle“Cantconnectto WiFi”Usingwrongprocedureto resolveLocaltech toassistWrongdomainReimageEscalatedwith beingforwardedfirstPing,GPUpdateJob couldhave beenresolved byService DeskSoundissueLong delayonlogin/logoutAPNIssueWrongdetails“Pleaseinstall…”Customeron leave /awayContactdetailswrongAttachedwrong KBarticleForgotpasswordBWCDockIssueStill on1709Remoted into look at abrokenmonitorCustomer willcall theCommissionerURGENTincapitalsUpgradeRAMWrongregioniPadissue“Myphone willnotconnect”NodevicenameDevice hasnot beenused forsome timeFullharddrive“Can yousend atech?”Device isrunningslowUpgradeHDDAccountislockedAttachedKBarticle“Cantconnectto WiFi”Usingwrongprocedureto resolveLocaltech toassistWrongdomain

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reimage
  2. Escalated with being forwarded first
  3. Ping, GP Update
  4. Job could have been resolved by Service Desk
  5. Sound issue
  6. Long delay on login/logout
  7. APN Issue
  8. Wrong details
  9. “Please install …”
  10. Customer on leave / away
  11. Contact details wrong
  12. Attached wrong KB article
  13. Forgot password
  14. BWC Dock Issue
  15. Still on 1709
  16. Remoted in to look at a broken monitor
  17. Customer will call the Commissioner
  18. URGENT in capitals
  19. Upgrade RAM
  20. Wrong region
  21. iPad issue
  22. “My phone will not connect”
  23. No device name
  24. Device has not been used for some time
  25. Full hard drive
  26. “Can you send a tech?”
  27. Device is running slow
  28. Upgrade HDD
  29. Account is locked
  30. Attached KB article
  31. “Cant connect to WiFi”
  32. Using wrong procedure to resolve
  33. Local tech to assist
  34. Wrong domain