ReimageUpgradeRAMAttachedwrong KBarticleAccountislocked“Pleaseinstall…”“Myphone willnotconnect”Job couldhave beenresolved byService DeskWrongdetailsPing,GPUpdateCustomeron leave /awayUpgradeHDDFullharddriveDevice hasnot beenused forsome time“Cantconnectto WiFi”Long delayonlogin/logoutNodevicenameCustomer willcall theCommissionerURGENTincapitalsStill on1709ForgotpasswordAPNIssueSoundissueContactdetailswrong“Can yousend atech?”Usingwrongprocedureto resolveAttachedKBarticleWrongdomainBWCDockIssueWrongregionDevice isrunningslowiPadissueEscalatedwith beingforwardedfirstRemoted into look at abrokenmonitorLocaltech toassistReimageUpgradeRAMAttachedwrong KBarticleAccountislocked“Pleaseinstall…”“Myphone willnotconnect”Job couldhave beenresolved byService DeskWrongdetailsPing,GPUpdateCustomeron leave /awayUpgradeHDDFullharddriveDevice hasnot beenused forsome time“Cantconnectto WiFi”Long delayonlogin/logoutNodevicenameCustomer willcall theCommissionerURGENTincapitalsStill on1709ForgotpasswordAPNIssueSoundissueContactdetailswrong“Can yousend atech?”Usingwrongprocedureto resolveAttachedKBarticleWrongdomainBWCDockIssueWrongregionDevice isrunningslowiPadissueEscalatedwith beingforwardedfirstRemoted into look at abrokenmonitorLocaltech toassist

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reimage
  2. Upgrade RAM
  3. Attached wrong KB article
  4. Account is locked
  5. “Please install …”
  6. “My phone will not connect”
  7. Job could have been resolved by Service Desk
  8. Wrong details
  9. Ping, GP Update
  10. Customer on leave / away
  11. Upgrade HDD
  12. Full hard drive
  13. Device has not been used for some time
  14. “Cant connect to WiFi”
  15. Long delay on login/logout
  16. No device name
  17. Customer will call the Commissioner
  18. URGENT in capitals
  19. Still on 1709
  20. Forgot password
  21. APN Issue
  22. Sound issue
  23. Contact details wrong
  24. “Can you send a tech?”
  25. Using wrong procedure to resolve
  26. Attached KB article
  27. Wrong domain
  28. BWC Dock Issue
  29. Wrong region
  30. Device is running slow
  31. iPad issue
  32. Escalated with being forwarded first
  33. Remoted in to look at a broken monitor
  34. Local tech to assist