Customeron leave /awayNodevicenamePing,GPUpdateWrongdomainEscalatedwith beingforwardedfirstCustomer willcall theCommissionerForgotpasswordJob couldhave beenresolved byService Desk“Myphone willnotconnect”UpgradeHDDAPNIssueWrongregionURGENTincapitalsStill on1709BWCDockIssue“Can yousend atech?”ContactdetailswrongDevice isrunningslowSoundissueUsingwrongprocedureto resolveRemoted into look at abrokenmonitorLong delayonlogin/logoutFullharddriveAccountislockedUpgradeRAMDevice hasnot beenused forsome timeiPadissueLocaltech toassistReimageWrongdetails“Pleaseinstall…”“Cantconnectto WiFi”Attachedwrong KBarticleAttachedKBarticleCustomeron leave /awayNodevicenamePing,GPUpdateWrongdomainEscalatedwith beingforwardedfirstCustomer willcall theCommissionerForgotpasswordJob couldhave beenresolved byService Desk“Myphone willnotconnect”UpgradeHDDAPNIssueWrongregionURGENTincapitalsStill on1709BWCDockIssue“Can yousend atech?”ContactdetailswrongDevice isrunningslowSoundissueUsingwrongprocedureto resolveRemoted into look at abrokenmonitorLong delayonlogin/logoutFullharddriveAccountislockedUpgradeRAMDevice hasnot beenused forsome timeiPadissueLocaltech toassistReimageWrongdetails“Pleaseinstall…”“Cantconnectto WiFi”Attachedwrong KBarticleAttachedKBarticle

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer on leave / away
  2. No device name
  3. Ping, GP Update
  4. Wrong domain
  5. Escalated with being forwarded first
  6. Customer will call the Commissioner
  7. Forgot password
  8. Job could have been resolved by Service Desk
  9. “My phone will not connect”
  10. Upgrade HDD
  11. APN Issue
  12. Wrong region
  13. URGENT in capitals
  14. Still on 1709
  15. BWC Dock Issue
  16. “Can you send a tech?”
  17. Contact details wrong
  18. Device is running slow
  19. Sound issue
  20. Using wrong procedure to resolve
  21. Remoted in to look at a broken monitor
  22. Long delay on login/logout
  23. Full hard drive
  24. Account is locked
  25. Upgrade RAM
  26. Device has not been used for some time
  27. iPad issue
  28. Local tech to assist
  29. Reimage
  30. Wrong details
  31. “Please install …”
  32. “Cant connect to WiFi”
  33. Attached wrong KB article
  34. Attached KB article