“Pleaseinstall…”“Can yousend atech?”Customeron leave /awayWrongdetails“Cantconnectto WiFi”Ping,GPUpdate“Myphone willnotconnect”Device hasnot beenused forsome timeCustomer willcall theCommissionerWrongdomainContactdetailswrongJob couldhave beenresolved byService DeskUpgradeHDDLocaltech toassistUpgradeRAMiPadissueLong delayonlogin/logoutAccountislockedWrongregionEscalatedwith beingforwardedfirstStill on1709ReimageAPNIssueRemoted into look at abrokenmonitorAttachedKBarticleDevice isrunningslowBWCDockIssueFullharddriveURGENTincapitalsSoundissueForgotpasswordNodevicenameUsingwrongprocedureto resolveAttachedwrong KBarticle“Pleaseinstall…”“Can yousend atech?”Customeron leave /awayWrongdetails“Cantconnectto WiFi”Ping,GPUpdate“Myphone willnotconnect”Device hasnot beenused forsome timeCustomer willcall theCommissionerWrongdomainContactdetailswrongJob couldhave beenresolved byService DeskUpgradeHDDLocaltech toassistUpgradeRAMiPadissueLong delayonlogin/logoutAccountislockedWrongregionEscalatedwith beingforwardedfirstStill on1709ReimageAPNIssueRemoted into look at abrokenmonitorAttachedKBarticleDevice isrunningslowBWCDockIssueFullharddriveURGENTincapitalsSoundissueForgotpasswordNodevicenameUsingwrongprocedureto resolveAttachedwrong KBarticle

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Please install …”
  2. “Can you send a tech?”
  3. Customer on leave / away
  4. Wrong details
  5. “Cant connect to WiFi”
  6. Ping, GP Update
  7. “My phone will not connect”
  8. Device has not been used for some time
  9. Customer will call the Commissioner
  10. Wrong domain
  11. Contact details wrong
  12. Job could have been resolved by Service Desk
  13. Upgrade HDD
  14. Local tech to assist
  15. Upgrade RAM
  16. iPad issue
  17. Long delay on login/logout
  18. Account is locked
  19. Wrong region
  20. Escalated with being forwarded first
  21. Still on 1709
  22. Reimage
  23. APN Issue
  24. Remoted in to look at a broken monitor
  25. Attached KB article
  26. Device is running slow
  27. BWC Dock Issue
  28. Full hard drive
  29. URGENT in capitals
  30. Sound issue
  31. Forgot password
  32. No device name
  33. Using wrong procedure to resolve
  34. Attached wrong KB article