NodevicenameJob couldhave beenresolved byService DeskForgotpasswordRemoted into look at abrokenmonitorDevice isrunningslowFullharddriveCustomer willcall theCommissionerUpgradeHDDAPNIssueURGENTincapitals“Myphone willnotconnect”iPadissue“Cantconnectto WiFi”WrongregionBWCDockIssueAttachedKBarticleUsingwrongprocedureto resolveContactdetailswrong“Can yousend atech?”AccountislockedLocaltech toassistDevice hasnot beenused forsome timeCustomeron leave /awayStill on1709UpgradeRAMLong delayonlogin/logoutReimageEscalatedwith beingforwardedfirstPing,GPUpdateWrongdetailsWrongdomainSoundissue“Pleaseinstall…”Attachedwrong KBarticleNodevicenameJob couldhave beenresolved byService DeskForgotpasswordRemoted into look at abrokenmonitorDevice isrunningslowFullharddriveCustomer willcall theCommissionerUpgradeHDDAPNIssueURGENTincapitals“Myphone willnotconnect”iPadissue“Cantconnectto WiFi”WrongregionBWCDockIssueAttachedKBarticleUsingwrongprocedureto resolveContactdetailswrong“Can yousend atech?”AccountislockedLocaltech toassistDevice hasnot beenused forsome timeCustomeron leave /awayStill on1709UpgradeRAMLong delayonlogin/logoutReimageEscalatedwith beingforwardedfirstPing,GPUpdateWrongdetailsWrongdomainSoundissue“Pleaseinstall…”Attachedwrong KBarticle

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. No device name
  2. Job could have been resolved by Service Desk
  3. Forgot password
  4. Remoted in to look at a broken monitor
  5. Device is running slow
  6. Full hard drive
  7. Customer will call the Commissioner
  8. Upgrade HDD
  9. APN Issue
  10. URGENT in capitals
  11. “My phone will not connect”
  12. iPad issue
  13. “Cant connect to WiFi”
  14. Wrong region
  15. BWC Dock Issue
  16. Attached KB article
  17. Using wrong procedure to resolve
  18. Contact details wrong
  19. “Can you send a tech?”
  20. Account is locked
  21. Local tech to assist
  22. Device has not been used for some time
  23. Customer on leave / away
  24. Still on 1709
  25. Upgrade RAM
  26. Long delay on login/logout
  27. Reimage
  28. Escalated with being forwarded first
  29. Ping, GP Update
  30. Wrong details
  31. Wrong domain
  32. Sound issue
  33. “Please install …”
  34. Attached wrong KB article