“Myphone willnotconnect”Ping,GPUpdate“Pleaseinstall…”Usingwrongprocedureto resolveStill on1709AccountislockedContactdetailswrongCustomeron leave /awayDevice isrunningslowLocaltech toassistSoundissueAttachedKBarticleBWCDockIssueUpgradeRAMDevice hasnot beenused forsome timeUpgradeHDDURGENTincapitalsWrongregionNodevicenameiPadissueFullharddriveForgotpasswordWrongdetailsEscalatedwith beingforwardedfirstWrongdomainRemoted into look at abrokenmonitor“Cantconnectto WiFi”ReimageJob couldhave beenresolved byService DeskAPNIssue“Can yousend atech?”Customer willcall theCommissionerLong delayonlogin/logoutAttachedwrong KBarticle“Myphone willnotconnect”Ping,GPUpdate“Pleaseinstall…”Usingwrongprocedureto resolveStill on1709AccountislockedContactdetailswrongCustomeron leave /awayDevice isrunningslowLocaltech toassistSoundissueAttachedKBarticleBWCDockIssueUpgradeRAMDevice hasnot beenused forsome timeUpgradeHDDURGENTincapitalsWrongregionNodevicenameiPadissueFullharddriveForgotpasswordWrongdetailsEscalatedwith beingforwardedfirstWrongdomainRemoted into look at abrokenmonitor“Cantconnectto WiFi”ReimageJob couldhave beenresolved byService DeskAPNIssue“Can yousend atech?”Customer willcall theCommissionerLong delayonlogin/logoutAttachedwrong KBarticle

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “My phone will not connect”
  2. Ping, GP Update
  3. “Please install …”
  4. Using wrong procedure to resolve
  5. Still on 1709
  6. Account is locked
  7. Contact details wrong
  8. Customer on leave / away
  9. Device is running slow
  10. Local tech to assist
  11. Sound issue
  12. Attached KB article
  13. BWC Dock Issue
  14. Upgrade RAM
  15. Device has not been used for some time
  16. Upgrade HDD
  17. URGENT in capitals
  18. Wrong region
  19. No device name
  20. iPad issue
  21. Full hard drive
  22. Forgot password
  23. Wrong details
  24. Escalated with being forwarded first
  25. Wrong domain
  26. Remoted in to look at a broken monitor
  27. “Cant connect to WiFi”
  28. Reimage
  29. Job could have been resolved by Service Desk
  30. APN Issue
  31. “Can you send a tech?”
  32. Customer will call the Commissioner
  33. Long delay on login/logout
  34. Attached wrong KB article