Usingwrongprocedureto resolveCustomer willcall theCommissioneriPadissueWrongregion“Can yousend atech?”Customeron leave /awayWrongdetailsLocaltech toassistLong delayonlogin/logoutStill on1709BWCDockIssueAttachedKBarticle“Myphone willnotconnect”“Pleaseinstall…”URGENTincapitalsSoundissue“Cantconnectto WiFi”UpgradeRAMJob couldhave beenresolved byService DeskAttachedwrong KBarticleReimageAPNIssueNodevicenameFullharddriveAccountislockedPing,GPUpdateForgotpasswordUpgradeHDDContactdetailswrongDevice hasnot beenused forsome timeRemoted into look at abrokenmonitorEscalatedwith beingforwardedfirstDevice isrunningslowWrongdomainUsingwrongprocedureto resolveCustomer willcall theCommissioneriPadissueWrongregion“Can yousend atech?”Customeron leave /awayWrongdetailsLocaltech toassistLong delayonlogin/logoutStill on1709BWCDockIssueAttachedKBarticle“Myphone willnotconnect”“Pleaseinstall…”URGENTincapitalsSoundissue“Cantconnectto WiFi”UpgradeRAMJob couldhave beenresolved byService DeskAttachedwrong KBarticleReimageAPNIssueNodevicenameFullharddriveAccountislockedPing,GPUpdateForgotpasswordUpgradeHDDContactdetailswrongDevice hasnot beenused forsome timeRemoted into look at abrokenmonitorEscalatedwith beingforwardedfirstDevice isrunningslowWrongdomain

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Using wrong procedure to resolve
  2. Customer will call the Commissioner
  3. iPad issue
  4. Wrong region
  5. “Can you send a tech?”
  6. Customer on leave / away
  7. Wrong details
  8. Local tech to assist
  9. Long delay on login/logout
  10. Still on 1709
  11. BWC Dock Issue
  12. Attached KB article
  13. “My phone will not connect”
  14. “Please install …”
  15. URGENT in capitals
  16. Sound issue
  17. “Cant connect to WiFi”
  18. Upgrade RAM
  19. Job could have been resolved by Service Desk
  20. Attached wrong KB article
  21. Reimage
  22. APN Issue
  23. No device name
  24. Full hard drive
  25. Account is locked
  26. Ping, GP Update
  27. Forgot password
  28. Upgrade HDD
  29. Contact details wrong
  30. Device has not been used for some time
  31. Remoted in to look at a broken monitor
  32. Escalated with being forwarded first
  33. Device is running slow
  34. Wrong domain