NodevicenameAccountislockedContactdetailswrongUpgradeRAMWrongregionRemoted into look at abrokenmonitorWrongdomainStill on1709“Myphone willnotconnect”Escalatedwith beingforwardedfirstAttachedKBarticle“Pleaseinstall…”UpgradeHDDReimageBWCDockIssueCustomeron leave /awayDevice hasnot beenused forsome timePing,GPUpdate“Can yousend atech?”“Cantconnectto WiFi”WrongdetailsURGENTincapitalsLocaltech toassistLong delayonlogin/logoutCustomer willcall theCommissionerAPNIssueSoundissueUsingwrongprocedureto resolveiPadissueFullharddriveDevice isrunningslowJob couldhave beenresolved byService DeskForgotpasswordAttachedwrong KBarticleNodevicenameAccountislockedContactdetailswrongUpgradeRAMWrongregionRemoted into look at abrokenmonitorWrongdomainStill on1709“Myphone willnotconnect”Escalatedwith beingforwardedfirstAttachedKBarticle“Pleaseinstall…”UpgradeHDDReimageBWCDockIssueCustomeron leave /awayDevice hasnot beenused forsome timePing,GPUpdate“Can yousend atech?”“Cantconnectto WiFi”WrongdetailsURGENTincapitalsLocaltech toassistLong delayonlogin/logoutCustomer willcall theCommissionerAPNIssueSoundissueUsingwrongprocedureto resolveiPadissueFullharddriveDevice isrunningslowJob couldhave beenresolved byService DeskForgotpasswordAttachedwrong KBarticle

HelpDesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No device name
  2. Account is locked
  3. Contact details wrong
  4. Upgrade RAM
  5. Wrong region
  6. Remoted in to look at a broken monitor
  7. Wrong domain
  8. Still on 1709
  9. “My phone will not connect”
  10. Escalated with being forwarded first
  11. Attached KB article
  12. “Please install …”
  13. Upgrade HDD
  14. Reimage
  15. BWC Dock Issue
  16. Customer on leave / away
  17. Device has not been used for some time
  18. Ping, GP Update
  19. “Can you send a tech?”
  20. “Cant connect to WiFi”
  21. Wrong details
  22. URGENT in capitals
  23. Local tech to assist
  24. Long delay on login/logout
  25. Customer will call the Commissioner
  26. APN Issue
  27. Sound issue
  28. Using wrong procedure to resolve
  29. iPad issue
  30. Full hard drive
  31. Device is running slow
  32. Job could have been resolved by Service Desk
  33. Forgot password
  34. Attached wrong KB article