(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
Customer's BLANK exploded/is burning
Servicecenter did not allocate for 2 months
Broken Stand in Box
RMA not posted by previous agent
Focusing fully on a single, irrelevant question
Cust is fully prepared, with Model, SN, DOP (and pics)
Cust ended call prematurely
Cust just flat out fuming
Customer wants to send pics via mail
"I haven't heard back about my BLANK"
"I demand to speak to the manager"
The site contains faulty information
Genuine thanks
Customer is "not a techy"
"Send BLANK to my door pls"
RMA shipped out in >2 weeks
Monitor is actually in stock
Customer has supplied incorrect information
Cust calls while driving
Cust wants to contact a lawyer
Device flat out lost
Customer makes other department/company's service availability our problem
There is literally no documentation
Customer is disabled in some way
Caller is actually backed up by neighbour/ friend/ spouse
"I don't know what's so hard about exchanging a monitor"
Ticket wasn't escalated a single time
Customer doesn't understand, why we need so many pictures
