(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
"I don't know what's so hard about exchanging a monitor"
Customer made the RMA directly over SC
Wrong Tracking No.
RMA shipped out in >2 weeks
Customer is disabled in some way
Customer is "not a techy"
Cust just flat out fuming
Cust wants to contact a lawyer
Customer has supplied incorrect information
Customer makes other department/company's service availability our problem
Customer wants to send pics via mail
Genuine thanks
Cust ended call prematurely
Monitor is actually in stock
Cust expects us to offer compensation
"I demand to speak to the manager"
Cust is fully prepared, with Model, SN, DOP (and pics)
Ticket wasn't escalated a single time
Focusing fully on a single, irrelevant question
Customer doesn't understand, why we need so many pictures
Caller is actually backed up by neighbour/ friend/ spouse