Cust is fullyprepared,with Model,SN, DOP(and pics)WrongTrackingNo.CaseloggedcompletelywrongCustomeris disabledin somewayThe sitecontainsfaultyinformationThere isliterally nodocumentationTicketwasn'tescalated asingle timeCustomermade theRMA directlyover SC"I don't knowwhat's so hardaboutexchanging amonitor"Caller isactuallybacked up byneighbour/friend/ spouseCust endedcallprematurelyCustactually gothis monitorin timeCustomerwants tosend picsvia mailCustomer'sBLANKexploded/isburningCustomerhas afunnynameCustomeris "not atechy"GenuinethanksServicecenterdid notallocate for 2monthsCust expectsus to offercompensation"SendBLANK tomy doorpls"Cust callswhiledriving"This doesn'tshine abright lighton AOC"Monitor isactually instockWaitingforfulfillmentBrokenStandin BoxCourtesycallbackgonewrongCustomerdestroyed hisown device,is mad at usCustomer makes otherdepartment/company'sservice availability ourproblemCust justflat outfumingMonitor gotmysteriouslydamagedovernightCustwants tocontact alawyer"I haven'theard backabout myBLANK"RMA notposted bypreviousagentCustomerdoesn'tunderstand,why we needso manypicturesDeviceflat outlost"I demandto speakto themanager"Escalatedfor noreasonFocusingfully on asingle,irrelevantquestionCustomerhas suppliedincorrectinformationRMAshippedout in >2weeksCust is fullyprepared,with Model,SN, DOP(and pics)WrongTrackingNo.CaseloggedcompletelywrongCustomeris disabledin somewayThe sitecontainsfaultyinformationThere isliterally nodocumentationTicketwasn'tescalated asingle timeCustomermade theRMA directlyover SC"I don't knowwhat's so hardaboutexchanging amonitor"Caller isactuallybacked up byneighbour/friend/ spouseCust endedcallprematurelyCustactually gothis monitorin timeCustomerwants tosend picsvia mailCustomer'sBLANKexploded/isburningCustomerhas afunnynameCustomeris "not atechy"GenuinethanksServicecenterdid notallocate for 2monthsCust expectsus to offercompensation"SendBLANK tomy doorpls"Cust callswhiledriving"This doesn'tshine abright lighton AOC"Monitor isactually instockWaitingforfulfillmentBrokenStandin BoxCourtesycallbackgonewrongCustomerdestroyed hisown device,is mad at usCustomer makes otherdepartment/company'sservice availability ourproblemCust justflat outfumingMonitor gotmysteriouslydamagedovernightCustwants tocontact alawyer"I haven'theard backabout myBLANK"RMA notposted bypreviousagentCustomerdoesn'tunderstand,why we needso manypicturesDeviceflat outlost"I demandto speakto themanager"Escalatedfor noreasonFocusingfully on asingle,irrelevantquestionCustomerhas suppliedincorrectinformationRMAshippedout in >2weeks

AOC/MMD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cust is fully prepared, with Model, SN, DOP (and pics)
  2. Wrong Tracking No.
  3. Case logged completely wrong
  4. Customer is disabled in some way
  5. The site contains faulty information
  6. There is literally no documentation
  7. Ticket wasn't escalated a single time
  8. Customer made the RMA directly over SC
  9. "I don't know what's so hard about exchanging a monitor"
  10. Caller is actually backed up by neighbour/ friend/ spouse
  11. Cust ended call prematurely
  12. Cust actually got his monitor in time
  13. Customer wants to send pics via mail
  14. Customer's BLANK exploded/is burning
  15. Customer has a funny name
  16. Customer is "not a techy"
  17. Genuine thanks
  18. Servicecenter did not allocate for 2 months
  19. Cust expects us to offer compensation
  20. "Send BLANK to my door pls"
  21. Cust calls while driving
  22. "This doesn't shine a bright light on AOC"
  23. Monitor is actually in stock
  24. Waiting for fulfillment
  25. Broken Stand in Box
  26. Courtesy callback gone wrong
  27. Customer destroyed his own device, is mad at us
  28. Customer makes other department/company's service availability our problem
  29. Cust just flat out fuming
  30. Monitor got mysteriously damaged overnight
  31. Cust wants to contact a lawyer
  32. "I haven't heard back about my BLANK"
  33. RMA not posted by previous agent
  34. Customer doesn't understand, why we need so many pictures
  35. Device flat out lost
  36. "I demand to speak to the manager"
  37. Escalated for no reason
  38. Focusing fully on a single, irrelevant question
  39. Customer has supplied incorrect information
  40. RMA shipped out in >2 weeks