(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants to send pics via mail
Waiting for fulfillment
Cust is fully prepared, with Model, SN, DOP (and pics)
Monitor is actually in stock
Customer destroyed his own device, is mad at us
Caller is actually backed up by neighbour/ friend/ spouse
Cust expects us to offer compensation
Broken Stand in Box
Customer made the RMA directly over SC
Customer is disabled in some way
RMA shipped out in >2 weeks
Customer doesn't understand, why we need so many pictures
Genuine thanks
Ticket wasn't escalated a single time
"I don't know what's so hard about exchanging a monitor"
There is literally no documentation
Escalated for no reason
Customer has supplied incorrect information
RMA not posted by previous agent
"I demand to speak to the manager"
Wrong Tracking No.
"I haven't heard back about my BLANK"
Customer makes other department/company's service availability our problem
