Misses partof yourPUID / RefnumberHave youcalledyour C4i /iHubCall backtomorrow/ afterlunchPriority3GPUpdateAre youthe AD /LSO?SPOCAgentdoesn'tcarePut onHoldCall lastsmore than10minutesAsks forAssetNumberVoicePortalDoesn'tworkAgentsoundshalfasleepSpoc Agentdoesn'tknow whatto doHave torepeatinformation"I'm justgoing toask myColleague""Hold on,I'm justloggingon"Misses partof yourPUID / RefnumberHave youcalledyour C4i /iHubCall backtomorrow/ afterlunchPriority3GPUpdateAre youthe AD /LSO?SPOCAgentdoesn'tcarePut onHoldCall lastsmore than10minutesAsks forAssetNumberVoicePortalDoesn'tworkAgentsoundshalfasleepSpoc Agentdoesn'tknow whatto doHave torepeatinformation"I'm justgoing toask myColleague""Hold on,I'm justloggingon"

SPOC Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misses part of your PUID / Ref number
  2. Have you called your C4i / iHub
  3. Call back tomorrow / after lunch
  4. Priority 3
  5. GPUpdate
  6. Are you the AD / LSO?
  7. SPOC Agent doesn't care
  8. Put on Hold
  9. Call lasts more than 10 minutes
  10. Asks for Asset Number
  11. Voice Portal Doesn't work
  12. Agent sounds half asleep
  13. Spoc Agent doesn't know what to do
  14. Have to repeat information
  15. "I'm just going to ask my Colleague"
  16. "Hold on, I'm just logging on"