Asks forAssetNumberSpoc Agentdoesn'tknow whatto doPut onHoldHave youcalledyour C4i /iHubVoicePortalDoesn'tworkCall backtomorrow/ afterlunchPriority3Call lastsmore than10minutesGPUpdateAre youthe AD /LSO?SPOCAgentdoesn'tcare"Hold on,I'm justloggingon"AgentsoundshalfasleepHave torepeatinformation"I'm justgoing toask myColleague"Misses partof yourPUID / RefnumberAsks forAssetNumberSpoc Agentdoesn'tknow whatto doPut onHoldHave youcalledyour C4i /iHubVoicePortalDoesn'tworkCall backtomorrow/ afterlunchPriority3Call lastsmore than10minutesGPUpdateAre youthe AD /LSO?SPOCAgentdoesn'tcare"Hold on,I'm justloggingon"AgentsoundshalfasleepHave torepeatinformation"I'm justgoing toask myColleague"Misses partof yourPUID / Refnumber

SPOC Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks for Asset Number
  2. Spoc Agent doesn't know what to do
  3. Put on Hold
  4. Have you called your C4i / iHub
  5. Voice Portal Doesn't work
  6. Call back tomorrow / after lunch
  7. Priority 3
  8. Call lasts more than 10 minutes
  9. GPUpdate
  10. Are you the AD / LSO?
  11. SPOC Agent doesn't care
  12. "Hold on, I'm just logging on"
  13. Agent sounds half asleep
  14. Have to repeat information
  15. "I'm just going to ask my Colleague"
  16. Misses part of your PUID / Ref number