Misses partof yourPUID / RefnumberPriority3Have youcalledyour C4i /iHubSpoc Agentdoesn'tknow whatto doGPUpdate"Hold on,I'm justloggingon"Have torepeatinformation"I'm justgoing toask myColleague"Are youthe AD /LSO?Call lastsmore than10minutesCall backtomorrow/ afterlunchSPOCAgentdoesn'tcarePut onHoldVoicePortalDoesn'tworkAsks forAssetNumberAgentsoundshalfasleepMisses partof yourPUID / RefnumberPriority3Have youcalledyour C4i /iHubSpoc Agentdoesn'tknow whatto doGPUpdate"Hold on,I'm justloggingon"Have torepeatinformation"I'm justgoing toask myColleague"Are youthe AD /LSO?Call lastsmore than10minutesCall backtomorrow/ afterlunchSPOCAgentdoesn'tcarePut onHoldVoicePortalDoesn'tworkAsks forAssetNumberAgentsoundshalfasleep

SPOC Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misses part of your PUID / Ref number
  2. Priority 3
  3. Have you called your C4i / iHub
  4. Spoc Agent doesn't know what to do
  5. GPUpdate
  6. "Hold on, I'm just logging on"
  7. Have to repeat information
  8. "I'm just going to ask my Colleague"
  9. Are you the AD / LSO?
  10. Call lasts more than 10 minutes
  11. Call back tomorrow / after lunch
  12. SPOC Agent doesn't care
  13. Put on Hold
  14. Voice Portal Doesn't work
  15. Asks for Asset Number
  16. Agent sounds half asleep