This bingo card has 16 words: Voice Portal Doesn't work, Are you the AD / LSO?, Have you called your C4i / iHub, SPOC Agent doesn't care, Spoc Agent doesn't know what to do, "Hold on, I'm just logging on", Asks for Asset Number, Put on Hold, "I'm just going to ask my Colleague", Misses part of your PUID / Ref number, Priority 3, Have to repeat information, Call back tomorrow / after lunch, GPUpdate, Call lasts more than 10 minutes and Agent sounds half asleep.
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