(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use team member as a resource for question or expediting a case
Verify customer information on 3 calls
Said caller's name at least 3 times during a call
Listened and asked probing questions
Reach out and connected with 3 co-workers
Portrayed energy and professionalism
Work at least 1 hour of voluntary OT
Complete Cert while on call
Established service standards with customer
Pick up all related cases upon opening a new case
Verify customer information on 3 calls
Made it easy for the customer to do business with us
Said caller's name at least 3 times during a call
Write a live example of ending the call on a positive note
Diffuse a difficult situation for a client
Write down 3 ways you Engaged the caller
Register Insured for Suppression
Complete Cert while on call
Provide recognition to a co-worker (Name:_____)
slowed customer down and took control of a call
Promote the FSN Website
Made a customer Laugh!
Write a live example of ending the call on a positive note
