EstablishedservicestandardswithcustomerPortrayedenergy andprofessionalismPick up allrelated casesuponopening anew caseSaid caller'sname atleast 3 timesduring a callSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientWrite a liveexample ofending thecall on apositive noteWrite a liveexample ofending thecall on apositive noteVerifycustomerinformationon 3 callsPromotethe FSNWebsiteWrite down3 ways youEngagedthe callerCompleteCert whileon callPortrayedenergy andprofessionalismWork atleast 1 hourof voluntaryOTMade it easyfor thecustomer todo businesswith usVerifycustomerinformationon 3 callsListenedand askedprobingquestionsUse teammember as aresource forquestion orexpediting acaseMade acustomerLaugh!Reach outandconnectedwith 3 co-workersslowedcustomerdown andtook controlof a callProviderecognition toa co-worker(Name:_____)RegisterInsured forSuppressionCompleteCert whileon callEstablishedservicestandardswithcustomerPortrayedenergy andprofessionalismPick up allrelated casesuponopening anew caseSaid caller'sname atleast 3 timesduring a callSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientWrite a liveexample ofending thecall on apositive noteWrite a liveexample ofending thecall on apositive noteVerifycustomerinformationon 3 callsPromotethe FSNWebsiteWrite down3 ways youEngagedthe callerCompleteCert whileon callPortrayedenergy andprofessionalismWork atleast 1 hourof voluntaryOTMade it easyfor thecustomer todo businesswith usVerifycustomerinformationon 3 callsListenedand askedprobingquestionsUse teammember as aresource forquestion orexpediting acaseMade acustomerLaugh!Reach outandconnectedwith 3 co-workersslowedcustomerdown andtook controlof a callProviderecognition toa co-worker(Name:_____)RegisterInsured forSuppressionCompleteCert whileon call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Established service standards with customer
  2. Portrayed energy and professionalism
  3. Pick up all related cases upon opening a new case
  4. Said caller's name at least 3 times during a call
  5. Said caller's name at least 3 times during a call
  6. Diffuse a difficult situation for a client
  7. Write a live example of ending the call on a positive note
  8. Write a live example of ending the call on a positive note
  9. Verify customer information on 3 calls
  10. Promote the FSN Website
  11. Write down 3 ways you Engaged the caller
  12. Complete Cert while on call
  13. Portrayed energy and professionalism
  14. Work at least 1 hour of voluntary OT
  15. Made it easy for the customer to do business with us
  16. Verify customer information on 3 calls
  17. Listened and asked probing questions
  18. Use team member as a resource for question or expediting a case
  19. Made a customer Laugh!
  20. Reach out and connected with 3 co-workers
  21. slowed customer down and took control of a call
  22. Provide recognition to a co-worker (Name:_____)
  23. Register Insured for Suppression
  24. Complete Cert while on call