(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Write a live example of ending the call on a positive note
Complete Cert while on call
Write down 3 ways you Engaged the caller
Write a live example of ending the call on a positive note
Made a customer Laugh!
slowed customer down and took control of a call
Provide recognition to a co-worker (Name:_____)
Established service standards with customer
Work at least 1 hour of voluntary OT
Portrayed energy and professionalism
Diffuse a difficult situation for a client
Said caller's name at least 3 times during a call
Pick up all related cases upon opening a new case
Register Insured for Suppression
Verify customer information on 3 calls
Portrayed energy and professionalism
Reach out and connected with 3 co-workers
Complete Cert while on call
Verify customer information on 3 calls
Listened and asked probing questions
Said caller's name at least 3 times during a call
Made it easy for the customer to do business with us
Promote the FSN Website
Use team member as a resource for question or expediting a case
