(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Verify customer information on 3 calls
Listened and asked probing questions
Register Insured for Suppression
Established service standards with customer
Portrayed energy and professionalism
slowed customer down and took control of a call
Work at least 1 hour of voluntary OT
Promote the FSN Website
Said caller's name at least 3 times during a call
Portrayed energy and professionalism
Verify customer information on 3 calls
Complete Cert while on call
Provide recognition to a co-worker (Name:_____)
Made a customer Laugh!
Write a live example of ending the call on a positive note
Use team member as a resource for question or expediting a case
Diffuse a difficult situation for a client
Write down 3 ways you Engaged the caller
Pick up all related cases upon opening a new case
Made it easy for the customer to do business with us
Write a live example of ending the call on a positive note
