(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Established service standards with customer
Said caller's name at least 3 times during a call
Made a customer Laugh!
Portrayed energy and professionalism
Verify customer information on 3 calls
Verify customer information on 3 calls
Reach out and connected with 3 co-workers
Complete Cert while on call
Said caller's name at least 3 times during a call
Write a live example of ending the call on a positive note
Complete Cert while on call
Write down 3 ways you Engaged the caller
Diffuse a difficult situation for a client
Provide recognition to a co-worker (Name:_____)
Register Insured for Suppression
Write a live example of ending the call on a positive note
Use team member as a resource for question or expediting a case
Pick up all related cases upon opening a new case
Portrayed energy and professionalism
Work at least 1 hour of voluntary OT
Made it easy for the customer to do business with us
