Write a liveexample ofending thecall on apositive noteMade it easyfor thecustomer todo businesswith usCompleteCert whileon callRegisterInsured forSuppressionWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsPromotethe FSNWebsiteSaid caller'sname atleast 3 timesduring a callEstablishedservicestandardswithcustomerProviderecognition toa co-worker(Name:_____)Made acustomerLaugh!Verifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteUse teammember as aresource forquestion orexpediting acasePick up allrelated casesuponopening anew caseslowedcustomerdown andtook controlof a callPortrayedenergy andprofessionalismCompleteCert whileon callVerifycustomerinformationon 3 callsReach outandconnectedwith 3 co-workersWrite down3 ways youEngagedthe callerDiffuse adifficultsituationfor a clientPortrayedenergy andprofessionalismSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteMade it easyfor thecustomer todo businesswith usCompleteCert whileon callRegisterInsured forSuppressionWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsPromotethe FSNWebsiteSaid caller'sname atleast 3 timesduring a callEstablishedservicestandardswithcustomerProviderecognition toa co-worker(Name:_____)Made acustomerLaugh!Verifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteUse teammember as aresource forquestion orexpediting acasePick up allrelated casesuponopening anew caseslowedcustomerdown andtook controlof a callPortrayedenergy andprofessionalismCompleteCert whileon callVerifycustomerinformationon 3 callsReach outandconnectedwith 3 co-workersWrite down3 ways youEngagedthe callerDiffuse adifficultsituationfor a clientPortrayedenergy andprofessionalismSaid caller'sname atleast 3 timesduring a call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write a live example of ending the call on a positive note
  2. Made it easy for the customer to do business with us
  3. Complete Cert while on call
  4. Register Insured for Suppression
  5. Work at least 1 hour of voluntary OT
  6. Listened and asked probing questions
  7. Promote the FSN Website
  8. Said caller's name at least 3 times during a call
  9. Established service standards with customer
  10. Provide recognition to a co-worker (Name:_____)
  11. Made a customer Laugh!
  12. Verify customer information on 3 calls
  13. Write a live example of ending the call on a positive note
  14. Use team member as a resource for question or expediting a case
  15. Pick up all related cases upon opening a new case
  16. slowed customer down and took control of a call
  17. Portrayed energy and professionalism
  18. Complete Cert while on call
  19. Verify customer information on 3 calls
  20. Reach out and connected with 3 co-workers
  21. Write down 3 ways you Engaged the caller
  22. Diffuse a difficult situation for a client
  23. Portrayed energy and professionalism
  24. Said caller's name at least 3 times during a call