Portrayedenergy andprofessionalismSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteReach outandconnectedwith 3 co-workersDiffuse adifficultsituationfor a clientWrite a liveexample ofending thecall on apositive noteRegisterInsured forSuppressionPortrayedenergy andprofessionalismWrite down3 ways youEngagedthe callerMade it easyfor thecustomer todo businesswith usWork atleast 1 hourof voluntaryOTEstablishedservicestandardswithcustomerUse teammember as aresource forquestion orexpediting acaseMade acustomerLaugh!Verifycustomerinformationon 3 callsslowedcustomerdown andtook controlof a callCompleteCert whileon callVerifycustomerinformationon 3 callsProviderecognition toa co-worker(Name:_____)CompleteCert whileon callSaid caller'sname atleast 3 timesduring a callListenedand askedprobingquestionsPick up allrelated casesuponopening anew casePromotethe FSNWebsitePortrayedenergy andprofessionalismSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteReach outandconnectedwith 3 co-workersDiffuse adifficultsituationfor a clientWrite a liveexample ofending thecall on apositive noteRegisterInsured forSuppressionPortrayedenergy andprofessionalismWrite down3 ways youEngagedthe callerMade it easyfor thecustomer todo businesswith usWork atleast 1 hourof voluntaryOTEstablishedservicestandardswithcustomerUse teammember as aresource forquestion orexpediting acaseMade acustomerLaugh!Verifycustomerinformationon 3 callsslowedcustomerdown andtook controlof a callCompleteCert whileon callVerifycustomerinformationon 3 callsProviderecognition toa co-worker(Name:_____)CompleteCert whileon callSaid caller'sname atleast 3 timesduring a callListenedand askedprobingquestionsPick up allrelated casesuponopening anew casePromotethe FSNWebsite

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Portrayed energy and professionalism
  2. Said caller's name at least 3 times during a call
  3. Write a live example of ending the call on a positive note
  4. Reach out and connected with 3 co-workers
  5. Diffuse a difficult situation for a client
  6. Write a live example of ending the call on a positive note
  7. Register Insured for Suppression
  8. Portrayed energy and professionalism
  9. Write down 3 ways you Engaged the caller
  10. Made it easy for the customer to do business with us
  11. Work at least 1 hour of voluntary OT
  12. Established service standards with customer
  13. Use team member as a resource for question or expediting a case
  14. Made a customer Laugh!
  15. Verify customer information on 3 calls
  16. slowed customer down and took control of a call
  17. Complete Cert while on call
  18. Verify customer information on 3 calls
  19. Provide recognition to a co-worker (Name:_____)
  20. Complete Cert while on call
  21. Said caller's name at least 3 times during a call
  22. Listened and asked probing questions
  23. Pick up all related cases upon opening a new case
  24. Promote the FSN Website