(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made it easy for the customer to do business with us
Complete Cert while on call
Pick up all related cases upon opening a new case
Write a live example of ending the call on a positive note
Listened and asked probing questions
Verify customer information on 3 calls
Write down 3 ways you Engaged the caller
Said caller's name at least 3 times during a call
Portrayed energy and professionalism
Made a customer Laugh!
Said caller's name at least 3 times during a call
Portrayed energy and professionalism
Work at least 1 hour of voluntary OT
Complete Cert while on call
Register Insured for Suppression
Write a live example of ending the call on a positive note
Diffuse a difficult situation for a client
Reach out and connected with 3 co-workers
Verify customer information on 3 calls
Promote the FSN Website
slowed customer down and took control of a call
Use team member as a resource for question or expediting a case
