Made it easyfor thecustomer todo businesswith usSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callWork atleast 1 hourof voluntaryOTEstablishedservicestandardswithcustomerSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callVerifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteslowedcustomerdown andtook controlof a callListenedand askedprobingquestionsWrite a liveexample ofending thecall on apositive noteUse teammember as aresource forquestion orexpediting acaseWrite down3 ways youEngagedthe callerReach outandconnectedwith 3 co-workersMade acustomerLaugh!Providerecognition toa co-worker(Name:_____)RegisterInsured forSuppressionPortrayedenergy andprofessionalismPromotethe FSNWebsitePick up allrelated casesuponopening anew caseVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismDiffuse adifficultsituationfor a clientMade it easyfor thecustomer todo businesswith usSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callWork atleast 1 hourof voluntaryOTEstablishedservicestandardswithcustomerSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callVerifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteslowedcustomerdown andtook controlof a callListenedand askedprobingquestionsWrite a liveexample ofending thecall on apositive noteUse teammember as aresource forquestion orexpediting acaseWrite down3 ways youEngagedthe callerReach outandconnectedwith 3 co-workersMade acustomerLaugh!Providerecognition toa co-worker(Name:_____)RegisterInsured forSuppressionPortrayedenergy andprofessionalismPromotethe FSNWebsitePick up allrelated casesuponopening anew caseVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismDiffuse adifficultsituationfor a client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made it easy for the customer to do business with us
  2. Said caller's name at least 3 times during a call
  3. Complete Cert while on call
  4. Work at least 1 hour of voluntary OT
  5. Established service standards with customer
  6. Said caller's name at least 3 times during a call
  7. Complete Cert while on call
  8. Verify customer information on 3 calls
  9. Write a live example of ending the call on a positive note
  10. slowed customer down and took control of a call
  11. Listened and asked probing questions
  12. Write a live example of ending the call on a positive note
  13. Use team member as a resource for question or expediting a case
  14. Write down 3 ways you Engaged the caller
  15. Reach out and connected with 3 co-workers
  16. Made a customer Laugh!
  17. Provide recognition to a co-worker (Name:_____)
  18. Register Insured for Suppression
  19. Portrayed energy and professionalism
  20. Promote the FSN Website
  21. Pick up all related cases upon opening a new case
  22. Verify customer information on 3 calls
  23. Portrayed energy and professionalism
  24. Diffuse a difficult situation for a client