Made it easyfor thecustomer todo businesswith usPortrayedenergy andprofessionalismReach outandconnectedwith 3 co-workersslowedcustomerdown andtook controlof a callCompleteCert whileon callSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteProviderecognition toa co-worker(Name:_____)Made acustomerLaugh!Use teammember as aresource forquestion orexpediting acaseWrite down3 ways youEngagedthe callerRegisterInsured forSuppressionListenedand askedprobingquestionsPortrayedenergy andprofessionalismPick up allrelated casesuponopening anew caseWrite a liveexample ofending thecall on apositive notePromotethe FSNWebsiteWork atleast 1 hourof voluntaryOTDiffuse adifficultsituationfor a clientVerifycustomerinformationon 3 callsEstablishedservicestandardswithcustomerCompleteCert whileon callSaid caller'sname atleast 3 timesduring a callVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usPortrayedenergy andprofessionalismReach outandconnectedwith 3 co-workersslowedcustomerdown andtook controlof a callCompleteCert whileon callSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteProviderecognition toa co-worker(Name:_____)Made acustomerLaugh!Use teammember as aresource forquestion orexpediting acaseWrite down3 ways youEngagedthe callerRegisterInsured forSuppressionListenedand askedprobingquestionsPortrayedenergy andprofessionalismPick up allrelated casesuponopening anew caseWrite a liveexample ofending thecall on apositive notePromotethe FSNWebsiteWork atleast 1 hourof voluntaryOTDiffuse adifficultsituationfor a clientVerifycustomerinformationon 3 callsEstablishedservicestandardswithcustomerCompleteCert whileon callSaid caller'sname atleast 3 timesduring a callVerifycustomerinformationon 3 calls

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made it easy for the customer to do business with us
  2. Portrayed energy and professionalism
  3. Reach out and connected with 3 co-workers
  4. slowed customer down and took control of a call
  5. Complete Cert while on call
  6. Said caller's name at least 3 times during a call
  7. Write a live example of ending the call on a positive note
  8. Provide recognition to a co-worker (Name:_____)
  9. Made a customer Laugh!
  10. Use team member as a resource for question or expediting a case
  11. Write down 3 ways you Engaged the caller
  12. Register Insured for Suppression
  13. Listened and asked probing questions
  14. Portrayed energy and professionalism
  15. Pick up all related cases upon opening a new case
  16. Write a live example of ending the call on a positive note
  17. Promote the FSN Website
  18. Work at least 1 hour of voluntary OT
  19. Diffuse a difficult situation for a client
  20. Verify customer information on 3 calls
  21. Established service standards with customer
  22. Complete Cert while on call
  23. Said caller's name at least 3 times during a call
  24. Verify customer information on 3 calls