EstablishedservicestandardswithcustomerSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive notePick up allrelated casesuponopening anew casePortrayedenergy andprofessionalismUse teammember as aresource forquestion orexpediting acaseWork atleast 1 hourof voluntaryOTslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteMade acustomerLaugh!Portrayedenergy andprofessionalismCompleteCert whileon callMade it easyfor thecustomer todo businesswith usProviderecognition toa co-worker(Name:_____)Verifycustomerinformationon 3 callsRegisterInsured forSuppressionDiffuse adifficultsituationfor a clientListenedand askedprobingquestionsPromotethe FSNWebsiteReach outandconnectedwith 3 co-workersSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callWrite down3 ways youEngagedthe callerEstablishedservicestandardswithcustomerSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive notePick up allrelated casesuponopening anew casePortrayedenergy andprofessionalismUse teammember as aresource forquestion orexpediting acaseWork atleast 1 hourof voluntaryOTslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteMade acustomerLaugh!Portrayedenergy andprofessionalismCompleteCert whileon callMade it easyfor thecustomer todo businesswith usProviderecognition toa co-worker(Name:_____)Verifycustomerinformationon 3 callsRegisterInsured forSuppressionDiffuse adifficultsituationfor a clientListenedand askedprobingquestionsPromotethe FSNWebsiteReach outandconnectedwith 3 co-workersSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callWrite down3 ways youEngagedthe caller

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Established service standards with customer
  2. Said caller's name at least 3 times during a call
  3. Write a live example of ending the call on a positive note
  4. Pick up all related cases upon opening a new case
  5. Portrayed energy and professionalism
  6. Use team member as a resource for question or expediting a case
  7. Work at least 1 hour of voluntary OT
  8. slowed customer down and took control of a call
  9. Verify customer information on 3 calls
  10. Write a live example of ending the call on a positive note
  11. Made a customer Laugh!
  12. Portrayed energy and professionalism
  13. Complete Cert while on call
  14. Made it easy for the customer to do business with us
  15. Provide recognition to a co-worker (Name:_____)
  16. Verify customer information on 3 calls
  17. Register Insured for Suppression
  18. Diffuse a difficult situation for a client
  19. Listened and asked probing questions
  20. Promote the FSN Website
  21. Reach out and connected with 3 co-workers
  22. Said caller's name at least 3 times during a call
  23. Complete Cert while on call
  24. Write down 3 ways you Engaged the caller