Listenedand askedprobingquestionsEstablishedservicestandardswithcustomerProviderecognition toa co-worker(Name:_____)Write a liveexample ofending thecall on apositive noteVerifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callReach outandconnectedwith 3 co-workersDiffuse adifficultsituationfor a clientPromotethe FSNWebsiteSaid caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usUse teammember as aresource forquestion orexpediting acasePortrayedenergy andprofessionalismWork atleast 1 hourof voluntaryOTRegisterInsured forSuppressionCompleteCert whileon callslowedcustomerdown andtook controlof a callMade acustomerLaugh!Portrayedenergy andprofessionalismVerifycustomerinformationon 3 callsPick up allrelated casesuponopening anew caseWrite down3 ways youEngagedthe callerListenedand askedprobingquestionsEstablishedservicestandardswithcustomerProviderecognition toa co-worker(Name:_____)Write a liveexample ofending thecall on apositive noteVerifycustomerinformationon 3 callsWrite a liveexample ofending thecall on apositive noteSaid caller'sname atleast 3 timesduring a callCompleteCert whileon callReach outandconnectedwith 3 co-workersDiffuse adifficultsituationfor a clientPromotethe FSNWebsiteSaid caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usUse teammember as aresource forquestion orexpediting acasePortrayedenergy andprofessionalismWork atleast 1 hourof voluntaryOTRegisterInsured forSuppressionCompleteCert whileon callslowedcustomerdown andtook controlof a callMade acustomerLaugh!Portrayedenergy andprofessionalismVerifycustomerinformationon 3 callsPick up allrelated casesuponopening anew caseWrite down3 ways youEngagedthe caller

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listened and asked probing questions
  2. Established service standards with customer
  3. Provide recognition to a co-worker (Name:_____)
  4. Write a live example of ending the call on a positive note
  5. Verify customer information on 3 calls
  6. Write a live example of ending the call on a positive note
  7. Said caller's name at least 3 times during a call
  8. Complete Cert while on call
  9. Reach out and connected with 3 co-workers
  10. Diffuse a difficult situation for a client
  11. Promote the FSN Website
  12. Said caller's name at least 3 times during a call
  13. Made it easy for the customer to do business with us
  14. Use team member as a resource for question or expediting a case
  15. Portrayed energy and professionalism
  16. Work at least 1 hour of voluntary OT
  17. Register Insured for Suppression
  18. Complete Cert while on call
  19. slowed customer down and took control of a call
  20. Made a customer Laugh!
  21. Portrayed energy and professionalism
  22. Verify customer information on 3 calls
  23. Pick up all related cases upon opening a new case
  24. Write down 3 ways you Engaged the caller