Pick up allrelated casesuponopening anew caseCompleteCert whileon callPromotethe FSNWebsiteVerifycustomerinformationon 3 callsWrite down3 ways youEngagedthe callerUse teammember as aresource forquestion orexpediting acaseCompleteCert whileon callPortrayedenergy andprofessionalismMade it easyfor thecustomer todo businesswith usWrite a liveexample ofending thecall on apositive noteMade acustomerLaugh!Write a liveexample ofending thecall on apositive notePortrayedenergy andprofessionalismProviderecognition toa co-worker(Name:_____)EstablishedservicestandardswithcustomerReach outandconnectedwith 3 co-workersVerifycustomerinformationon 3 callsslowedcustomerdown andtook controlof a callRegisterInsured forSuppressionSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsSaid caller'sname atleast 3 timesduring a callPick up allrelated casesuponopening anew caseCompleteCert whileon callPromotethe FSNWebsiteVerifycustomerinformationon 3 callsWrite down3 ways youEngagedthe callerUse teammember as aresource forquestion orexpediting acaseCompleteCert whileon callPortrayedenergy andprofessionalismMade it easyfor thecustomer todo businesswith usWrite a liveexample ofending thecall on apositive noteMade acustomerLaugh!Write a liveexample ofending thecall on apositive notePortrayedenergy andprofessionalismProviderecognition toa co-worker(Name:_____)EstablishedservicestandardswithcustomerReach outandconnectedwith 3 co-workersVerifycustomerinformationon 3 callsslowedcustomerdown andtook controlof a callRegisterInsured forSuppressionSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsSaid caller'sname atleast 3 timesduring a call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pick up all related cases upon opening a new case
  2. Complete Cert while on call
  3. Promote the FSN Website
  4. Verify customer information on 3 calls
  5. Write down 3 ways you Engaged the caller
  6. Use team member as a resource for question or expediting a case
  7. Complete Cert while on call
  8. Portrayed energy and professionalism
  9. Made it easy for the customer to do business with us
  10. Write a live example of ending the call on a positive note
  11. Made a customer Laugh!
  12. Write a live example of ending the call on a positive note
  13. Portrayed energy and professionalism
  14. Provide recognition to a co-worker (Name:_____)
  15. Established service standards with customer
  16. Reach out and connected with 3 co-workers
  17. Verify customer information on 3 calls
  18. slowed customer down and took control of a call
  19. Register Insured for Suppression
  20. Said caller's name at least 3 times during a call
  21. Diffuse a difficult situation for a client
  22. Work at least 1 hour of voluntary OT
  23. Listened and asked probing questions
  24. Said caller's name at least 3 times during a call