Listenedand askedprobingquestionsWrite a liveexample ofending thecall on apositive noteCompleteCert whileon callReach outandconnectedwith 3 co-workersWork atleast 1 hourof voluntaryOTUse teammember as aresource forquestion orexpediting acaseVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismMade it easyfor thecustomer todo businesswith usslowedcustomerdown andtook controlof a callSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteVerifycustomerinformationon 3 callsPromotethe FSNWebsiteCompleteCert whileon callDiffuse adifficultsituationfor a clientSaid caller'sname atleast 3 timesduring a callProviderecognition toa co-worker(Name:_____)Pick up allrelated casesuponopening anew caseEstablishedservicestandardswithcustomerRegisterInsured forSuppressionWrite down3 ways youEngagedthe callerPortrayedenergy andprofessionalismMade acustomerLaugh!Listenedand askedprobingquestionsWrite a liveexample ofending thecall on apositive noteCompleteCert whileon callReach outandconnectedwith 3 co-workersWork atleast 1 hourof voluntaryOTUse teammember as aresource forquestion orexpediting acaseVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismMade it easyfor thecustomer todo businesswith usslowedcustomerdown andtook controlof a callSaid caller'sname atleast 3 timesduring a callWrite a liveexample ofending thecall on apositive noteVerifycustomerinformationon 3 callsPromotethe FSNWebsiteCompleteCert whileon callDiffuse adifficultsituationfor a clientSaid caller'sname atleast 3 timesduring a callProviderecognition toa co-worker(Name:_____)Pick up allrelated casesuponopening anew caseEstablishedservicestandardswithcustomerRegisterInsured forSuppressionWrite down3 ways youEngagedthe callerPortrayedenergy andprofessionalismMade acustomerLaugh!

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listened and asked probing questions
  2. Write a live example of ending the call on a positive note
  3. Complete Cert while on call
  4. Reach out and connected with 3 co-workers
  5. Work at least 1 hour of voluntary OT
  6. Use team member as a resource for question or expediting a case
  7. Verify customer information on 3 calls
  8. Portrayed energy and professionalism
  9. Made it easy for the customer to do business with us
  10. slowed customer down and took control of a call
  11. Said caller's name at least 3 times during a call
  12. Write a live example of ending the call on a positive note
  13. Verify customer information on 3 calls
  14. Promote the FSN Website
  15. Complete Cert while on call
  16. Diffuse a difficult situation for a client
  17. Said caller's name at least 3 times during a call
  18. Provide recognition to a co-worker (Name:_____)
  19. Pick up all related cases upon opening a new case
  20. Established service standards with customer
  21. Register Insured for Suppression
  22. Write down 3 ways you Engaged the caller
  23. Portrayed energy and professionalism
  24. Made a customer Laugh!