Customer Service Bingo

Customer Service Bingo Card
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This bingo card has a free space and 24 words: Complete Cert while on call, Promote the FSN Website, Register Insured for Suppression, Provide recognition to a co-worker (Name:_____), Reach out and connected with 3 co-workers, Diffuse a difficult situation for a client, Write down 3 ways you Engaged the caller, Work at least 1 hour of voluntary OT, Verify customer information on 3 calls, Pick up all related cases upon opening a new case, Write a live example of ending the call on a positive note, Complete Cert while on call, Said caller's name at least 3 times during a call, Use team member as a resource for question or expediting a case, Established service standards with customer, Portrayed energy and professionalism, Made it easy for the customer to do business with us, Listened and asked probing questions, Made a customer Laugh!, slowed customer down and took control of a call, Verify customer information on 3 calls, Write a live example of ending the call on a positive note, Said caller's name at least 3 times during a call and Portrayed energy and professionalism.

⚠ This card has duplicate items: Complete Cert while on call (2), Verify customer information on 3 calls (2), Write a live example of ending the call on a positive note (2), Said caller's name at least 3 times during a call (2), Portrayed energy and professionalism (2)

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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