Listen carefully Use preferred names Empower our customers Celebrate your team! Simple & clear is best Include the 'why' in your explanation Above & beyond Please Tolerance You're welcome Empathy for self Speak positively about team members Opportunities are everywhere Build confidence for better decisions Assume positive intent Check for understanding Exceed expectations Explain thing clearly Explain what & why Teams can be powerful Acceptance Show courtesy and respect Experience Drivers Thank you Ask clarifying questions Accountable teamwork Respect differences Manage choices Manage expectations Recognize a team members positive action Focus on R-E-S-P- E-C-T Customers are people too Connect through empathy Be the best listener you can be Understanding Use visuals Learn name preferences Hear what the customer is saying Take time to tune in Be a team player Make connections quickly Demonstrate empathy Narrate care & service Make a personal connection Information is power! Listen carefully Use preferred names Empower our customers Celebrate your team! Simple & clear is best Include the 'why' in your explanation Above & beyond Please Tolerance You're welcome Empathy for self Speak positively about team members Opportunities are everywhere Build confidence for better decisions Assume positive intent Check for understanding Exceed expectations Explain thing clearly Explain what & why Teams can be powerful Acceptance Show courtesy and respect Experience Drivers Thank you Ask clarifying questions Accountable teamwork Respect differences Manage choices Manage expectations Recognize a team members positive action Focus on R-E-S-P- E-C-T Customers are people too Connect through empathy Be the best listener you can be Understanding Use visuals Learn name preferences Hear what the customer is saying Take time to tune in Be a team player Make connections quickly Demonstrate empathy Narrate care & service Make a personal connection Information is power!
(Print)
Listen carefully
Use preferred names
Empower our customers
Celebrate your team!
Simple & clear is best
Include the 'why' in your explanation
Above & beyond
Please
Tolerance
You're welcome
Empathy for self
Speak positively about team members
Opportunities are everywhere
Build confidence for better decisions
Assume positive intent
Check for understanding
Exceed expectations
Explain thing clearly
Explain what & why
Teams can be powerful
Acceptance
Show courtesy and respect
Experience Drivers
Thank you
Ask clarifying questions
Accountable teamwork
Respect differences
Manage choices
Manage expectations
Recognize a team members positive action
Focus on R-E-S-P-E-C-T
Customers are people too
Connect through empathy
Be the best listener you can be
Understanding
Use visuals
Learn name preferences
Hear what the customer is saying
Take time to tune in
Be a team player
Make connections quickly
Demonstrate empathy
Narrate care & service
Make a personal connection
Information is power!
