Make a personal connection Connect through empathy Respect differences Listen carefully Above & beyond Take time to tune in Information is power! Thank you You're welcome Acceptance Check for understanding Include the 'why' in your explanation Empathy for self Demonstrate empathy Focus on R-E-S-P- E-C-T Customers are people too Tolerance Make connections quickly Recognize a team members positive action Narrate care & service Accountable teamwork Learn name preferences Explain thing clearly Assume positive intent Celebrate your team! Simple & clear is best Manage expectations Be a team player Be the best listener you can be Empower our customers Experience Drivers Exceed expectations Opportunities are everywhere Ask clarifying questions Build confidence for better decisions Understanding Show courtesy and respect Manage choices Use visuals Teams can be powerful Explain what & why Speak positively about team members Please Use preferred names Hear what the customer is saying Make a personal connection Connect through empathy Respect differences Listen carefully Above & beyond Take time to tune in Information is power! Thank you You're welcome Acceptance Check for understanding Include the 'why' in your explanation Empathy for self Demonstrate empathy Focus on R-E-S-P- E-C-T Customers are people too Tolerance Make connections quickly Recognize a team members positive action Narrate care & service Accountable teamwork Learn name preferences Explain thing clearly Assume positive intent Celebrate your team! Simple & clear is best Manage expectations Be a team player Be the best listener you can be Empower our customers Experience Drivers Exceed expectations Opportunities are everywhere Ask clarifying questions Build confidence for better decisions Understanding Show courtesy and respect Manage choices Use visuals Teams can be powerful Explain what & why Speak positively about team members Please Use preferred names Hear what the customer is saying
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Make a personal connection
Connect through empathy
Respect differences
Listen carefully
Above & beyond
Take time to tune in
Information is power!
Thank you
You're welcome
Acceptance
Check for understanding
Include the 'why' in your explanation
Empathy for self
Demonstrate empathy
Focus on R-E-S-P-E-C-T
Customers are people too
Tolerance
Make connections quickly
Recognize a team members positive action
Narrate care & service
Accountable teamwork
Learn name preferences
Explain thing clearly
Assume positive intent
Celebrate your team!
Simple & clear is best
Manage expectations
Be a team player
Be the best listener you can be
Empower our customers
Experience Drivers
Exceed expectations
Opportunities are everywhere
Ask clarifying questions
Build confidence for better decisions
Understanding
Show courtesy and respect
Manage choices
Use visuals
Teams can be powerful
Explain what & why
Speak positively about team members
Please
Use preferred names
Hear what the customer is saying