Make a personal connection Demonstrate empathy Hear what the customer is saying You're welcome Manage choices Information is power! Be the best listener you can be Include the 'why' in your explanation Use visuals Make connections quickly Focus on R-E-S-P- E-C-T Empower our customers Tolerance Be a team player Understanding Ask clarifying questions Accountable teamwork Customers are people too Exceed expectations Explain thing clearly Opportunities are everywhere Please Explain what & why Take time to tune in Speak positively about team members Experience Drivers Manage expectations Simple & clear is best Listen carefully Learn name preferences Empathy for self Respect differences Connect through empathy Above & beyond Use preferred names Recognize a team members positive action Show courtesy and respect Teams can be powerful Build confidence for better decisions Celebrate your team! Narrate care & service Check for understanding Acceptance Assume positive intent Thank you Make a personal connection Demonstrate empathy Hear what the customer is saying You're welcome Manage choices Information is power! Be the best listener you can be Include the 'why' in your explanation Use visuals Make connections quickly Focus on R-E-S-P- E-C-T Empower our customers Tolerance Be a team player Understanding Ask clarifying questions Accountable teamwork Customers are people too Exceed expectations Explain thing clearly Opportunities are everywhere Please Explain what & why Take time to tune in Speak positively about team members Experience Drivers Manage expectations Simple & clear is best Listen carefully Learn name preferences Empathy for self Respect differences Connect through empathy Above & beyond Use preferred names Recognize a team members positive action Show courtesy and respect Teams can be powerful Build confidence for better decisions Celebrate your team! Narrate care & service Check for understanding Acceptance Assume positive intent Thank you
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Make a personal connection
Demonstrate empathy
Hear what the customer is saying
You're welcome
Manage choices
Information is power!
Be the best listener you can be
Include the 'why' in your explanation
Use visuals
Make connections quickly
Focus on R-E-S-P-E-C-T
Empower our customers
Tolerance
Be a team player
Understanding
Ask clarifying questions
Accountable teamwork
Customers are people too
Exceed expectations
Explain thing clearly
Opportunities are everywhere
Please
Explain what & why
Take time to tune in
Speak positively about team members
Experience Drivers
Manage expectations
Simple & clear is best
Listen carefully
Learn name preferences
Empathy for self
Respect differences
Connect through empathy
Above & beyond
Use preferred names
Recognize a team members positive action
Show courtesy and respect
Teams can be powerful
Build confidence for better decisions
Celebrate your team!
Narrate care & service
Check for understanding
Acceptance
Assume positive intent
Thank you