Include the'why' inyourexplanationThankyouAccountableteamworkPleaseRespectdifferencesHear whatthecustomeris sayingUnderstandingEmpowerourcustomersSpeakpositivelyabout teammembersExperienceDriversAssumepositiveintentDemonstrateempathyCelebrateyourteam!ExceedexpectationsTaketime totune inBuildconfidencefor betterdecisionsLearn namepreferencesUsevisualsMakeconnectionsquicklyToleranceOpportunitiesareeverywhereCustomersare peopletooTeamscan bepowerfulMake apersonalconnectionNarratecare &serviceListencarefullySimple& clearis bestExplainthingclearlyFocus onR-E-S-P-E-C-TManageexpectationsExplainwhat &whyBe thebestlisteneryou can beCheck forunderstandingAskclarifyingquestionsConnectthroughempathyManagechoicesAbove&beyondShowcourtesyandrespectInformationis power!Empathyfor selfBe ateamplayerAcceptanceYou'rewelcomeUsepreferrednamesRecognize ateammemberspositiveactionInclude the'why' inyourexplanationThankyouAccountableteamworkPleaseRespectdifferencesHear whatthecustomeris sayingUnderstandingEmpowerourcustomersSpeakpositivelyabout teammembersExperienceDriversAssumepositiveintentDemonstrateempathyCelebrateyourteam!ExceedexpectationsTaketime totune inBuildconfidencefor betterdecisionsLearn namepreferencesUsevisualsMakeconnectionsquicklyToleranceOpportunitiesareeverywhereCustomersare peopletooTeamscan bepowerfulMake apersonalconnectionNarratecare &serviceListencarefullySimple& clearis bestExplainthingclearlyFocus onR-E-S-P-E-C-TManageexpectationsExplainwhat &whyBe thebestlisteneryou can beCheck forunderstandingAskclarifyingquestionsConnectthroughempathyManagechoicesAbove&beyondShowcourtesyandrespectInformationis power!Empathyfor selfBe ateamplayerAcceptanceYou'rewelcomeUsepreferrednamesRecognize ateammemberspositiveaction

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Include the 'why' in your explanation
  2. Thank you
  3. Accountable teamwork
  4. Please
  5. Respect differences
  6. Hear what the customer is saying
  7. Understanding
  8. Empower our customers
  9. Speak positively about team members
  10. Experience Drivers
  11. Assume positive intent
  12. Demonstrate empathy
  13. Celebrate your team!
  14. Exceed expectations
  15. Take time to tune in
  16. Build confidence for better decisions
  17. Learn name preferences
  18. Use visuals
  19. Make connections quickly
  20. Tolerance
  21. Opportunities are everywhere
  22. Customers are people too
  23. Teams can be powerful
  24. Make a personal connection
  25. Narrate care & service
  26. Listen carefully
  27. Simple & clear is best
  28. Explain thing clearly
  29. Focus on R-E-S-P-E-C-T
  30. Manage expectations
  31. Explain what & why
  32. Be the best listener you can be
  33. Check for understanding
  34. Ask clarifying questions
  35. Connect through empathy
  36. Manage choices
  37. Above & beyond
  38. Show courtesy and respect
  39. Information is power!
  40. Empathy for self
  41. Be a team player
  42. Acceptance
  43. You're welcome
  44. Use preferred names
  45. Recognize a team members positive action