DemonstrateempathyUsevisualsCheck forunderstandingToleranceUnderstandingShowcourtesyandrespectMakeconnectionsquicklyBe thebestlisteneryou can beRespectdifferencesAbove&beyondExplainthingclearlyManagechoicesAcceptanceBuildconfidencefor betterdecisionsNarratecare &serviceTeamscan bepowerfulInformationis power!ManageexpectationsUsepreferrednamesHear whatthecustomeris sayingExplainwhat &whySpeakpositivelyabout teammembersEmpowerourcustomersRecognize ateammemberspositiveactionExceedexpectationsSimple& clearis bestListencarefullyLearn namepreferencesCelebrateyourteam!Taketime totune inBe ateamplayerPleaseInclude the'why' inyourexplanationExperienceDriversCustomersare peopletooMake apersonalconnectionEmpathyfor selfYou'rewelcomeOpportunitiesareeverywhereThankyouAskclarifyingquestionsAccountableteamworkConnectthroughempathyFocus onR-E-S-P-E-C-TAssumepositiveintentDemonstrateempathyUsevisualsCheck forunderstandingToleranceUnderstandingShowcourtesyandrespectMakeconnectionsquicklyBe thebestlisteneryou can beRespectdifferencesAbove&beyondExplainthingclearlyManagechoicesAcceptanceBuildconfidencefor betterdecisionsNarratecare &serviceTeamscan bepowerfulInformationis power!ManageexpectationsUsepreferrednamesHear whatthecustomeris sayingExplainwhat &whySpeakpositivelyabout teammembersEmpowerourcustomersRecognize ateammemberspositiveactionExceedexpectationsSimple& clearis bestListencarefullyLearn namepreferencesCelebrateyourteam!Taketime totune inBe ateamplayerPleaseInclude the'why' inyourexplanationExperienceDriversCustomersare peopletooMake apersonalconnectionEmpathyfor selfYou'rewelcomeOpportunitiesareeverywhereThankyouAskclarifyingquestionsAccountableteamworkConnectthroughempathyFocus onR-E-S-P-E-C-TAssumepositiveintent

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
  1. Demonstrate empathy
  2. Use visuals
  3. Check for understanding
  4. Tolerance
  5. Understanding
  6. Show courtesy and respect
  7. Make connections quickly
  8. Be the best listener you can be
  9. Respect differences
  10. Above & beyond
  11. Explain thing clearly
  12. Manage choices
  13. Acceptance
  14. Build confidence for better decisions
  15. Narrate care & service
  16. Teams can be powerful
  17. Information is power!
  18. Manage expectations
  19. Use preferred names
  20. Hear what the customer is saying
  21. Explain what & why
  22. Speak positively about team members
  23. Empower our customers
  24. Recognize a team members positive action
  25. Exceed expectations
  26. Simple & clear is best
  27. Listen carefully
  28. Learn name preferences
  29. Celebrate your team!
  30. Take time to tune in
  31. Be a team player
  32. Please
  33. Include the 'why' in your explanation
  34. Experience Drivers
  35. Customers are people too
  36. Make a personal connection
  37. Empathy for self
  38. You're welcome
  39. Opportunities are everywhere
  40. Thank you
  41. Ask clarifying questions
  42. Accountable teamwork
  43. Connect through empathy
  44. Focus on R-E-S-P-E-C-T
  45. Assume positive intent