ExplainthingclearlyListencarefullyPleaseBe ateamplayerTeamscan bepowerfulMakeconnectionsquicklyAskclarifyingquestionsYou'rewelcomeExplainwhat &whyCheck forunderstandingExperienceDriversTaketime totune inManagechoicesAcceptanceDemonstrateempathyEmpathyfor selfMake apersonalconnectionInclude the'why' inyourexplanationBe thebestlisteneryou can beCustomersare peopletooThankyouSimple& clearis bestRespectdifferencesConnectthroughempathyAssumepositiveintentFocus onR-E-S-P-E-C-TExceedexpectationsSpeakpositivelyabout teammembersCelebrateyourteam!OpportunitiesareeverywhereShowcourtesyandrespectInformationis power!AccountableteamworkUnderstandingToleranceLearn namepreferencesUsevisualsNarratecare &serviceAbove&beyondManageexpectationsHear whatthecustomeris sayingRecognize ateammemberspositiveactionEmpowerourcustomersUsepreferrednamesBuildconfidencefor betterdecisionsExplainthingclearlyListencarefullyPleaseBe ateamplayerTeamscan bepowerfulMakeconnectionsquicklyAskclarifyingquestionsYou'rewelcomeExplainwhat &whyCheck forunderstandingExperienceDriversTaketime totune inManagechoicesAcceptanceDemonstrateempathyEmpathyfor selfMake apersonalconnectionInclude the'why' inyourexplanationBe thebestlisteneryou can beCustomersare peopletooThankyouSimple& clearis bestRespectdifferencesConnectthroughempathyAssumepositiveintentFocus onR-E-S-P-E-C-TExceedexpectationsSpeakpositivelyabout teammembersCelebrateyourteam!OpportunitiesareeverywhereShowcourtesyandrespectInformationis power!AccountableteamworkUnderstandingToleranceLearn namepreferencesUsevisualsNarratecare &serviceAbove&beyondManageexpectationsHear whatthecustomeris sayingRecognize ateammemberspositiveactionEmpowerourcustomersUsepreferrednamesBuildconfidencefor betterdecisions

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain thing clearly
  2. Listen carefully
  3. Please
  4. Be a team player
  5. Teams can be powerful
  6. Make connections quickly
  7. Ask clarifying questions
  8. You're welcome
  9. Explain what & why
  10. Check for understanding
  11. Experience Drivers
  12. Take time to tune in
  13. Manage choices
  14. Acceptance
  15. Demonstrate empathy
  16. Empathy for self
  17. Make a personal connection
  18. Include the 'why' in your explanation
  19. Be the best listener you can be
  20. Customers are people too
  21. Thank you
  22. Simple & clear is best
  23. Respect differences
  24. Connect through empathy
  25. Assume positive intent
  26. Focus on R-E-S-P-E-C-T
  27. Exceed expectations
  28. Speak positively about team members
  29. Celebrate your team!
  30. Opportunities are everywhere
  31. Show courtesy and respect
  32. Information is power!
  33. Accountable teamwork
  34. Understanding
  35. Tolerance
  36. Learn name preferences
  37. Use visuals
  38. Narrate care & service
  39. Above & beyond
  40. Manage expectations
  41. Hear what the customer is saying
  42. Recognize a team members positive action
  43. Empower our customers
  44. Use preferred names
  45. Build confidence for better decisions