Make apersonalconnectionConnectthroughempathyRespectdifferencesListencarefullyAbove&beyondTaketime totune inInformationis power!ThankyouYou'rewelcomeAcceptanceCheck forunderstandingInclude the'why' inyourexplanationEmpathyfor selfDemonstrateempathyFocus onR-E-S-P-E-C-TCustomersare peopletooToleranceMakeconnectionsquicklyRecognize ateammemberspositiveactionNarratecare &serviceAccountableteamworkLearn namepreferencesExplainthingclearlyAssumepositiveintentCelebrateyourteam!Simple& clearis bestManageexpectationsBe ateamplayerBe thebestlisteneryou can beEmpowerourcustomersExperienceDriversExceedexpectationsOpportunitiesareeverywhereAskclarifyingquestionsBuildconfidencefor betterdecisionsUnderstandingShowcourtesyandrespectManagechoicesUsevisualsTeamscan bepowerfulExplainwhat &whySpeakpositivelyabout teammembersPleaseUsepreferrednamesHear whatthecustomeris sayingMake apersonalconnectionConnectthroughempathyRespectdifferencesListencarefullyAbove&beyondTaketime totune inInformationis power!ThankyouYou'rewelcomeAcceptanceCheck forunderstandingInclude the'why' inyourexplanationEmpathyfor selfDemonstrateempathyFocus onR-E-S-P-E-C-TCustomersare peopletooToleranceMakeconnectionsquicklyRecognize ateammemberspositiveactionNarratecare &serviceAccountableteamworkLearn namepreferencesExplainthingclearlyAssumepositiveintentCelebrateyourteam!Simple& clearis bestManageexpectationsBe ateamplayerBe thebestlisteneryou can beEmpowerourcustomersExperienceDriversExceedexpectationsOpportunitiesareeverywhereAskclarifyingquestionsBuildconfidencefor betterdecisionsUnderstandingShowcourtesyandrespectManagechoicesUsevisualsTeamscan bepowerfulExplainwhat &whySpeakpositivelyabout teammembersPleaseUsepreferrednamesHear whatthecustomeris saying

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a personal connection
  2. Connect through empathy
  3. Respect differences
  4. Listen carefully
  5. Above & beyond
  6. Take time to tune in
  7. Information is power!
  8. Thank you
  9. You're welcome
  10. Acceptance
  11. Check for understanding
  12. Include the 'why' in your explanation
  13. Empathy for self
  14. Demonstrate empathy
  15. Focus on R-E-S-P-E-C-T
  16. Customers are people too
  17. Tolerance
  18. Make connections quickly
  19. Recognize a team members positive action
  20. Narrate care & service
  21. Accountable teamwork
  22. Learn name preferences
  23. Explain thing clearly
  24. Assume positive intent
  25. Celebrate your team!
  26. Simple & clear is best
  27. Manage expectations
  28. Be a team player
  29. Be the best listener you can be
  30. Empower our customers
  31. Experience Drivers
  32. Exceed expectations
  33. Opportunities are everywhere
  34. Ask clarifying questions
  35. Build confidence for better decisions
  36. Understanding
  37. Show courtesy and respect
  38. Manage choices
  39. Use visuals
  40. Teams can be powerful
  41. Explain what & why
  42. Speak positively about team members
  43. Please
  44. Use preferred names
  45. Hear what the customer is saying