Recognize ateammemberspositiveactionUsevisualsYou'rewelcomeCheck forunderstandingExceedexpectationsNarratecare &serviceExplainthingclearlyAskclarifyingquestionsAccountableteamworkFocus onR-E-S-P-E-C-TToleranceMakeconnectionsquicklyManageexpectationsDemonstrateempathyEmpowerourcustomersBe ateamplayerCelebrateyourteam!ThankyouManagechoicesHear whatthecustomeris sayingBuildconfidencefor betterdecisionsLearn namepreferencesRespectdifferencesExperienceDriversExplainwhat &whySpeakpositivelyabout teammembersSimple& clearis bestCustomersare peopletooAssumepositiveintentMake apersonalconnectionBe thebestlisteneryou can beTaketime totune inListencarefullyUsepreferrednamesPleaseAbove&beyondAcceptanceTeamscan bepowerfulOpportunitiesareeverywhereConnectthroughempathyUnderstandingInformationis power!ShowcourtesyandrespectEmpathyfor selfInclude the'why' inyourexplanationRecognize ateammemberspositiveactionUsevisualsYou'rewelcomeCheck forunderstandingExceedexpectationsNarratecare &serviceExplainthingclearlyAskclarifyingquestionsAccountableteamworkFocus onR-E-S-P-E-C-TToleranceMakeconnectionsquicklyManageexpectationsDemonstrateempathyEmpowerourcustomersBe ateamplayerCelebrateyourteam!ThankyouManagechoicesHear whatthecustomeris sayingBuildconfidencefor betterdecisionsLearn namepreferencesRespectdifferencesExperienceDriversExplainwhat &whySpeakpositivelyabout teammembersSimple& clearis bestCustomersare peopletooAssumepositiveintentMake apersonalconnectionBe thebestlisteneryou can beTaketime totune inListencarefullyUsepreferrednamesPleaseAbove&beyondAcceptanceTeamscan bepowerfulOpportunitiesareeverywhereConnectthroughempathyUnderstandingInformationis power!ShowcourtesyandrespectEmpathyfor selfInclude the'why' inyourexplanation

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize a team members positive action
  2. Use visuals
  3. You're welcome
  4. Check for understanding
  5. Exceed expectations
  6. Narrate care & service
  7. Explain thing clearly
  8. Ask clarifying questions
  9. Accountable teamwork
  10. Focus on R-E-S-P-E-C-T
  11. Tolerance
  12. Make connections quickly
  13. Manage expectations
  14. Demonstrate empathy
  15. Empower our customers
  16. Be a team player
  17. Celebrate your team!
  18. Thank you
  19. Manage choices
  20. Hear what the customer is saying
  21. Build confidence for better decisions
  22. Learn name preferences
  23. Respect differences
  24. Experience Drivers
  25. Explain what & why
  26. Speak positively about team members
  27. Simple & clear is best
  28. Customers are people too
  29. Assume positive intent
  30. Make a personal connection
  31. Be the best listener you can be
  32. Take time to tune in
  33. Listen carefully
  34. Use preferred names
  35. Please
  36. Above & beyond
  37. Acceptance
  38. Teams can be powerful
  39. Opportunities are everywhere
  40. Connect through empathy
  41. Understanding
  42. Information is power!
  43. Show courtesy and respect
  44. Empathy for self
  45. Include the 'why' in your explanation