Above&beyondConnectthroughempathyRespectdifferencesAssumepositiveintentUsevisualsEmpowerourcustomersThankyouToleranceBe thebestlisteneryou can beHear whatthecustomeris sayingFocus onR-E-S-P-E-C-TSimple& clearis bestAskclarifyingquestionsExplainwhat &whyExplainthingclearlyAcceptanceBuildconfidencefor betterdecisionsBe ateamplayerUnderstandingCustomersare peopletooExceedexpectationsNarratecare &serviceShowcourtesyandrespectUsepreferrednamesTaketime totune inOpportunitiesareeverywhereSpeakpositivelyabout teammembersYou'rewelcomeTeamscan bepowerfulExperienceDriversDemonstrateempathyManageexpectationsCheck forunderstandingManagechoicesCelebrateyourteam!MakeconnectionsquicklyEmpathyfor selfInclude the'why' inyourexplanationInformationis power!Learn namepreferencesPleaseMake apersonalconnectionRecognize ateammemberspositiveactionListencarefullyAccountableteamworkAbove&beyondConnectthroughempathyRespectdifferencesAssumepositiveintentUsevisualsEmpowerourcustomersThankyouToleranceBe thebestlisteneryou can beHear whatthecustomeris sayingFocus onR-E-S-P-E-C-TSimple& clearis bestAskclarifyingquestionsExplainwhat &whyExplainthingclearlyAcceptanceBuildconfidencefor betterdecisionsBe ateamplayerUnderstandingCustomersare peopletooExceedexpectationsNarratecare &serviceShowcourtesyandrespectUsepreferrednamesTaketime totune inOpportunitiesareeverywhereSpeakpositivelyabout teammembersYou'rewelcomeTeamscan bepowerfulExperienceDriversDemonstrateempathyManageexpectationsCheck forunderstandingManagechoicesCelebrateyourteam!MakeconnectionsquicklyEmpathyfor selfInclude the'why' inyourexplanationInformationis power!Learn namepreferencesPleaseMake apersonalconnectionRecognize ateammemberspositiveactionListencarefullyAccountableteamwork

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Above & beyond
  2. Connect through empathy
  3. Respect differences
  4. Assume positive intent
  5. Use visuals
  6. Empower our customers
  7. Thank you
  8. Tolerance
  9. Be the best listener you can be
  10. Hear what the customer is saying
  11. Focus on R-E-S-P-E-C-T
  12. Simple & clear is best
  13. Ask clarifying questions
  14. Explain what & why
  15. Explain thing clearly
  16. Acceptance
  17. Build confidence for better decisions
  18. Be a team player
  19. Understanding
  20. Customers are people too
  21. Exceed expectations
  22. Narrate care & service
  23. Show courtesy and respect
  24. Use preferred names
  25. Take time to tune in
  26. Opportunities are everywhere
  27. Speak positively about team members
  28. You're welcome
  29. Teams can be powerful
  30. Experience Drivers
  31. Demonstrate empathy
  32. Manage expectations
  33. Check for understanding
  34. Manage choices
  35. Celebrate your team!
  36. Make connections quickly
  37. Empathy for self
  38. Include the 'why' in your explanation
  39. Information is power!
  40. Learn name preferences
  41. Please
  42. Make a personal connection
  43. Recognize a team members positive action
  44. Listen carefully
  45. Accountable teamwork