ExplainthingclearlyPleaseExceedexpectationsMakeconnectionsquicklyAccountableteamworkManageexpectationsThankyouNarratecare &serviceBe thebestlisteneryou can beCheck forunderstandingLearn namepreferencesSimple& clearis bestBe ateamplayerUsepreferrednamesRespectdifferencesHear whatthecustomeris sayingShowcourtesyandrespectAskclarifyingquestionsUsevisualsEmpathyfor selfSpeakpositivelyabout teammembersListencarefullyInclude the'why' inyourexplanationEmpowerourcustomersCustomersare peopletooTeamscan bepowerfulAcceptanceInformationis power!OpportunitiesareeverywhereExperienceDriversAssumepositiveintentCelebrateyourteam!UnderstandingManagechoicesBuildconfidencefor betterdecisionsFocus onR-E-S-P-E-C-TTaketime totune inToleranceYou'rewelcomeConnectthroughempathyAbove&beyondExplainwhat &whyDemonstrateempathyMake apersonalconnectionRecognize ateammemberspositiveactionExplainthingclearlyPleaseExceedexpectationsMakeconnectionsquicklyAccountableteamworkManageexpectationsThankyouNarratecare &serviceBe thebestlisteneryou can beCheck forunderstandingLearn namepreferencesSimple& clearis bestBe ateamplayerUsepreferrednamesRespectdifferencesHear whatthecustomeris sayingShowcourtesyandrespectAskclarifyingquestionsUsevisualsEmpathyfor selfSpeakpositivelyabout teammembersListencarefullyInclude the'why' inyourexplanationEmpowerourcustomersCustomersare peopletooTeamscan bepowerfulAcceptanceInformationis power!OpportunitiesareeverywhereExperienceDriversAssumepositiveintentCelebrateyourteam!UnderstandingManagechoicesBuildconfidencefor betterdecisionsFocus onR-E-S-P-E-C-TTaketime totune inToleranceYou'rewelcomeConnectthroughempathyAbove&beyondExplainwhat &whyDemonstrateempathyMake apersonalconnectionRecognize ateammemberspositiveaction

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain thing clearly
  2. Please
  3. Exceed expectations
  4. Make connections quickly
  5. Accountable teamwork
  6. Manage expectations
  7. Thank you
  8. Narrate care & service
  9. Be the best listener you can be
  10. Check for understanding
  11. Learn name preferences
  12. Simple & clear is best
  13. Be a team player
  14. Use preferred names
  15. Respect differences
  16. Hear what the customer is saying
  17. Show courtesy and respect
  18. Ask clarifying questions
  19. Use visuals
  20. Empathy for self
  21. Speak positively about team members
  22. Listen carefully
  23. Include the 'why' in your explanation
  24. Empower our customers
  25. Customers are people too
  26. Teams can be powerful
  27. Acceptance
  28. Information is power!
  29. Opportunities are everywhere
  30. Experience Drivers
  31. Assume positive intent
  32. Celebrate your team!
  33. Understanding
  34. Manage choices
  35. Build confidence for better decisions
  36. Focus on R-E-S-P-E-C-T
  37. Take time to tune in
  38. Tolerance
  39. You're welcome
  40. Connect through empathy
  41. Above & beyond
  42. Explain what & why
  43. Demonstrate empathy
  44. Make a personal connection
  45. Recognize a team members positive action