Simple& clearis bestBe ateamplayerSpeakpositivelyabout teammembersInformationis power!AskclarifyingquestionsAccountableteamworkExplainthingclearlyCustomersare peopletooTaketime totune inManageexpectationsDemonstrateempathyBuildconfidencefor betterdecisionsThankyouUnderstandingEmpowerourcustomersConnectthroughempathyMake apersonalconnectionListencarefullyLearn namepreferencesRespectdifferencesAcceptanceRecognize ateammemberspositiveactionAssumepositiveintentTeamscan bepowerfulOpportunitiesareeverywhereToleranceCelebrateyourteam!Explainwhat &whyManagechoicesExperienceDriversUsepreferrednamesBe thebestlisteneryou can bePleaseNarratecare &serviceEmpathyfor selfFocus onR-E-S-P-E-C-TShowcourtesyandrespectInclude the'why' inyourexplanationHear whatthecustomeris sayingYou'rewelcomeMakeconnectionsquicklyUsevisualsAbove&beyondCheck forunderstandingExceedexpectationsSimple& clearis bestBe ateamplayerSpeakpositivelyabout teammembersInformationis power!AskclarifyingquestionsAccountableteamworkExplainthingclearlyCustomersare peopletooTaketime totune inManageexpectationsDemonstrateempathyBuildconfidencefor betterdecisionsThankyouUnderstandingEmpowerourcustomersConnectthroughempathyMake apersonalconnectionListencarefullyLearn namepreferencesRespectdifferencesAcceptanceRecognize ateammemberspositiveactionAssumepositiveintentTeamscan bepowerfulOpportunitiesareeverywhereToleranceCelebrateyourteam!Explainwhat &whyManagechoicesExperienceDriversUsepreferrednamesBe thebestlisteneryou can bePleaseNarratecare &serviceEmpathyfor selfFocus onR-E-S-P-E-C-TShowcourtesyandrespectInclude the'why' inyourexplanationHear whatthecustomeris sayingYou'rewelcomeMakeconnectionsquicklyUsevisualsAbove&beyondCheck forunderstandingExceedexpectations

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Simple & clear is best
  2. Be a team player
  3. Speak positively about team members
  4. Information is power!
  5. Ask clarifying questions
  6. Accountable teamwork
  7. Explain thing clearly
  8. Customers are people too
  9. Take time to tune in
  10. Manage expectations
  11. Demonstrate empathy
  12. Build confidence for better decisions
  13. Thank you
  14. Understanding
  15. Empower our customers
  16. Connect through empathy
  17. Make a personal connection
  18. Listen carefully
  19. Learn name preferences
  20. Respect differences
  21. Acceptance
  22. Recognize a team members positive action
  23. Assume positive intent
  24. Teams can be powerful
  25. Opportunities are everywhere
  26. Tolerance
  27. Celebrate your team!
  28. Explain what & why
  29. Manage choices
  30. Experience Drivers
  31. Use preferred names
  32. Be the best listener you can be
  33. Please
  34. Narrate care & service
  35. Empathy for self
  36. Focus on R-E-S-P-E-C-T
  37. Show courtesy and respect
  38. Include the 'why' in your explanation
  39. Hear what the customer is saying
  40. You're welcome
  41. Make connections quickly
  42. Use visuals
  43. Above & beyond
  44. Check for understanding
  45. Exceed expectations