Take time to tune in Focus on R-E-S-P- E-C-T Build confidence for better decisions Above & beyond Exceed expectations Make connections quickly Hear what the customer is saying Speak positively about team members Accountable teamwork Respect differences Please Assume positive intent Check for understanding Learn name preferences Demonstrate empathy Acceptance Connect through empathy Teams can be powerful Be a team player Customers are people too Make a personal connection Tolerance Listen carefully Be the best listener you can be Include the 'why' in your explanation Empathy for self Information is power! Thank you Empower our customers Celebrate your team! Recognize a team members positive action Explain what & why Simple & clear is best Experience Drivers Explain thing clearly Narrate care & service Use visuals You're welcome Show courtesy and respect Manage choices Use preferred names Manage expectations Ask clarifying questions Opportunities are everywhere Understanding Take time to tune in Focus on R-E-S-P- E-C-T Build confidence for better decisions Above & beyond Exceed expectations Make connections quickly Hear what the customer is saying Speak positively about team members Accountable teamwork Respect differences Please Assume positive intent Check for understanding Learn name preferences Demonstrate empathy Acceptance Connect through empathy Teams can be powerful Be a team player Customers are people too Make a personal connection Tolerance Listen carefully Be the best listener you can be Include the 'why' in your explanation Empathy for self Information is power! Thank you Empower our customers Celebrate your team! Recognize a team members positive action Explain what & why Simple & clear is best Experience Drivers Explain thing clearly Narrate care & service Use visuals You're welcome Show courtesy and respect Manage choices Use preferred names Manage expectations Ask clarifying questions Opportunities are everywhere Understanding
(Print)
Take time to tune in
Focus on R-E-S-P-E-C-T
Build confidence for better decisions
Above & beyond
Exceed expectations
Make connections quickly
Hear what the customer is saying
Speak positively about team members
Accountable teamwork
Respect differences
Please
Assume positive intent
Check for understanding
Learn name preferences
Demonstrate empathy
Acceptance
Connect through empathy
Teams can be powerful
Be a team player
Customers are people too
Make a personal connection
Tolerance
Listen carefully
Be the best listener you can be
Include the 'why' in your explanation
Empathy for self
Information is power!
Thank you
Empower our customers
Celebrate your team!
Recognize a team members positive action
Explain what & why
Simple & clear is best
Experience Drivers
Explain thing clearly
Narrate care & service
Use visuals
You're welcome
Show courtesy and respect
Manage choices
Use preferred names
Manage expectations
Ask clarifying questions
Opportunities are everywhere
Understanding
