RespectdifferencesInclude the'why' inyourexplanationCelebrateyourteam!Customersare peopletooShowcourtesyandrespectManageexpectationsBe thebestlisteneryou can beSimple& clearis bestSpeakpositivelyabout teammembersAcceptanceExperienceDriversConnectthroughempathyExplainthingclearlyExplainwhat &whyOpportunitiesareeverywhereTaketime totune inAskclarifyingquestionsCheck forunderstandingFocus onR-E-S-P-E-C-TManagechoicesExceedexpectationsDemonstrateempathyUnderstandingAssumepositiveintentUsevisualsHear whatthecustomeris sayingToleranceInformationis power!Above&beyondBuildconfidencefor betterdecisionsAccountableteamworkUsepreferrednamesEmpathyfor selfTeamscan bepowerfulYou'rewelcomeMakeconnectionsquicklyEmpowerourcustomersPleaseBe ateamplayerMake apersonalconnectionListencarefullyRecognize ateammemberspositiveactionNarratecare &serviceThankyouLearn namepreferencesRespectdifferencesInclude the'why' inyourexplanationCelebrateyourteam!Customersare peopletooShowcourtesyandrespectManageexpectationsBe thebestlisteneryou can beSimple& clearis bestSpeakpositivelyabout teammembersAcceptanceExperienceDriversConnectthroughempathyExplainthingclearlyExplainwhat &whyOpportunitiesareeverywhereTaketime totune inAskclarifyingquestionsCheck forunderstandingFocus onR-E-S-P-E-C-TManagechoicesExceedexpectationsDemonstrateempathyUnderstandingAssumepositiveintentUsevisualsHear whatthecustomeris sayingToleranceInformationis power!Above&beyondBuildconfidencefor betterdecisionsAccountableteamworkUsepreferrednamesEmpathyfor selfTeamscan bepowerfulYou'rewelcomeMakeconnectionsquicklyEmpowerourcustomersPleaseBe ateamplayerMake apersonalconnectionListencarefullyRecognize ateammemberspositiveactionNarratecare &serviceThankyouLearn namepreferences

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respect differences
  2. Include the 'why' in your explanation
  3. Celebrate your team!
  4. Customers are people too
  5. Show courtesy and respect
  6. Manage expectations
  7. Be the best listener you can be
  8. Simple & clear is best
  9. Speak positively about team members
  10. Acceptance
  11. Experience Drivers
  12. Connect through empathy
  13. Explain thing clearly
  14. Explain what & why
  15. Opportunities are everywhere
  16. Take time to tune in
  17. Ask clarifying questions
  18. Check for understanding
  19. Focus on R-E-S-P-E-C-T
  20. Manage choices
  21. Exceed expectations
  22. Demonstrate empathy
  23. Understanding
  24. Assume positive intent
  25. Use visuals
  26. Hear what the customer is saying
  27. Tolerance
  28. Information is power!
  29. Above & beyond
  30. Build confidence for better decisions
  31. Accountable teamwork
  32. Use preferred names
  33. Empathy for self
  34. Teams can be powerful
  35. You're welcome
  36. Make connections quickly
  37. Empower our customers
  38. Please
  39. Be a team player
  40. Make a personal connection
  41. Listen carefully
  42. Recognize a team members positive action
  43. Narrate care & service
  44. Thank you
  45. Learn name preferences