Respect differences Include the 'why' in your explanation Celebrate your team! Customers are people too Show courtesy and respect Manage expectations Be the best listener you can be Simple & clear is best Speak positively about team members Acceptance Experience Drivers Connect through empathy Explain thing clearly Explain what & why Opportunities are everywhere Take time to tune in Ask clarifying questions Check for understanding Focus on R-E-S-P- E-C-T Manage choices Exceed expectations Demonstrate empathy Understanding Assume positive intent Use visuals Hear what the customer is saying Tolerance Information is power! Above & beyond Build confidence for better decisions Accountable teamwork Use preferred names Empathy for self Teams can be powerful You're welcome Make connections quickly Empower our customers Please Be a team player Make a personal connection Listen carefully Recognize a team members positive action Narrate care & service Thank you Learn name preferences Respect differences Include the 'why' in your explanation Celebrate your team! Customers are people too Show courtesy and respect Manage expectations Be the best listener you can be Simple & clear is best Speak positively about team members Acceptance Experience Drivers Connect through empathy Explain thing clearly Explain what & why Opportunities are everywhere Take time to tune in Ask clarifying questions Check for understanding Focus on R-E-S-P- E-C-T Manage choices Exceed expectations Demonstrate empathy Understanding Assume positive intent Use visuals Hear what the customer is saying Tolerance Information is power! Above & beyond Build confidence for better decisions Accountable teamwork Use preferred names Empathy for self Teams can be powerful You're welcome Make connections quickly Empower our customers Please Be a team player Make a personal connection Listen carefully Recognize a team members positive action Narrate care & service Thank you Learn name preferences
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Respect differences
Include the 'why' in your explanation
Celebrate your team!
Customers are people too
Show courtesy and respect
Manage expectations
Be the best listener you can be
Simple & clear is best
Speak positively about team members
Acceptance
Experience Drivers
Connect through empathy
Explain thing clearly
Explain what & why
Opportunities are everywhere
Take time to tune in
Ask clarifying questions
Check for understanding
Focus on R-E-S-P-E-C-T
Manage choices
Exceed expectations
Demonstrate empathy
Understanding
Assume positive intent
Use visuals
Hear what the customer is saying
Tolerance
Information is power!
Above & beyond
Build confidence for better decisions
Accountable teamwork
Use preferred names
Empathy for self
Teams can be powerful
You're welcome
Make connections quickly
Empower our customers
Please
Be a team player
Make a personal connection
Listen carefully
Recognize a team members positive action
Narrate care & service
Thank you
Learn name preferences