Make apersonalconnectionDemonstrateempathyHear whatthecustomeris sayingYou'rewelcomeManagechoicesInformationis power!Be thebestlisteneryou can beInclude the'why' inyourexplanationUsevisualsMakeconnectionsquicklyFocus onR-E-S-P-E-C-TEmpowerourcustomersToleranceBe ateamplayerUnderstandingAskclarifyingquestionsAccountableteamworkCustomersare peopletooExceedexpectationsExplainthingclearlyOpportunitiesareeverywherePleaseExplainwhat &whyTaketime totune inSpeakpositivelyabout teammembersExperienceDriversManageexpectationsSimple& clearis bestListencarefullyLearn namepreferencesEmpathyfor selfRespectdifferencesConnectthroughempathyAbove&beyondUsepreferrednamesRecognize ateammemberspositiveactionShowcourtesyandrespectTeamscan bepowerfulBuildconfidencefor betterdecisionsCelebrateyourteam!Narratecare &serviceCheck forunderstandingAcceptanceAssumepositiveintentThankyouMake apersonalconnectionDemonstrateempathyHear whatthecustomeris sayingYou'rewelcomeManagechoicesInformationis power!Be thebestlisteneryou can beInclude the'why' inyourexplanationUsevisualsMakeconnectionsquicklyFocus onR-E-S-P-E-C-TEmpowerourcustomersToleranceBe ateamplayerUnderstandingAskclarifyingquestionsAccountableteamworkCustomersare peopletooExceedexpectationsExplainthingclearlyOpportunitiesareeverywherePleaseExplainwhat &whyTaketime totune inSpeakpositivelyabout teammembersExperienceDriversManageexpectationsSimple& clearis bestListencarefullyLearn namepreferencesEmpathyfor selfRespectdifferencesConnectthroughempathyAbove&beyondUsepreferrednamesRecognize ateammemberspositiveactionShowcourtesyandrespectTeamscan bepowerfulBuildconfidencefor betterdecisionsCelebrateyourteam!Narratecare &serviceCheck forunderstandingAcceptanceAssumepositiveintentThankyou

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a personal connection
  2. Demonstrate empathy
  3. Hear what the customer is saying
  4. You're welcome
  5. Manage choices
  6. Information is power!
  7. Be the best listener you can be
  8. Include the 'why' in your explanation
  9. Use visuals
  10. Make connections quickly
  11. Focus on R-E-S-P-E-C-T
  12. Empower our customers
  13. Tolerance
  14. Be a team player
  15. Understanding
  16. Ask clarifying questions
  17. Accountable teamwork
  18. Customers are people too
  19. Exceed expectations
  20. Explain thing clearly
  21. Opportunities are everywhere
  22. Please
  23. Explain what & why
  24. Take time to tune in
  25. Speak positively about team members
  26. Experience Drivers
  27. Manage expectations
  28. Simple & clear is best
  29. Listen carefully
  30. Learn name preferences
  31. Empathy for self
  32. Respect differences
  33. Connect through empathy
  34. Above & beyond
  35. Use preferred names
  36. Recognize a team members positive action
  37. Show courtesy and respect
  38. Teams can be powerful
  39. Build confidence for better decisions
  40. Celebrate your team!
  41. Narrate care & service
  42. Check for understanding
  43. Acceptance
  44. Assume positive intent
  45. Thank you