EmpowerourcustomersOpportunitiesareeverywhereInformationis power!ToleranceEmpathyfor selfCheck forunderstandingListencarefullyUsepreferrednamesBe thebestlisteneryou can beFocus onR-E-S-P-E-C-TSimple& clearis bestUnderstandingThankyouInclude the'why' inyourexplanationAccountableteamworkCustomersare peopletooSpeakpositivelyabout teammembersDemonstrateempathyAssumepositiveintentTaketime totune inMakeconnectionsquicklyNarratecare &serviceExceedexpectationsExperienceDriversHear whatthecustomeris sayingAcceptanceAskclarifyingquestionsAbove&beyondPleaseMake apersonalconnectionExplainwhat &whyCelebrateyourteam!Be ateamplayerUsevisualsManageexpectationsYou'rewelcomeExplainthingclearlyRespectdifferencesConnectthroughempathyBuildconfidencefor betterdecisionsTeamscan bepowerfulRecognize ateammemberspositiveactionManagechoicesLearn namepreferencesShowcourtesyandrespectEmpowerourcustomersOpportunitiesareeverywhereInformationis power!ToleranceEmpathyfor selfCheck forunderstandingListencarefullyUsepreferrednamesBe thebestlisteneryou can beFocus onR-E-S-P-E-C-TSimple& clearis bestUnderstandingThankyouInclude the'why' inyourexplanationAccountableteamworkCustomersare peopletooSpeakpositivelyabout teammembersDemonstrateempathyAssumepositiveintentTaketime totune inMakeconnectionsquicklyNarratecare &serviceExceedexpectationsExperienceDriversHear whatthecustomeris sayingAcceptanceAskclarifyingquestionsAbove&beyondPleaseMake apersonalconnectionExplainwhat &whyCelebrateyourteam!Be ateamplayerUsevisualsManageexpectationsYou'rewelcomeExplainthingclearlyRespectdifferencesConnectthroughempathyBuildconfidencefor betterdecisionsTeamscan bepowerfulRecognize ateammemberspositiveactionManagechoicesLearn namepreferencesShowcourtesyandrespect

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empower our customers
  2. Opportunities are everywhere
  3. Information is power!
  4. Tolerance
  5. Empathy for self
  6. Check for understanding
  7. Listen carefully
  8. Use preferred names
  9. Be the best listener you can be
  10. Focus on R-E-S-P-E-C-T
  11. Simple & clear is best
  12. Understanding
  13. Thank you
  14. Include the 'why' in your explanation
  15. Accountable teamwork
  16. Customers are people too
  17. Speak positively about team members
  18. Demonstrate empathy
  19. Assume positive intent
  20. Take time to tune in
  21. Make connections quickly
  22. Narrate care & service
  23. Exceed expectations
  24. Experience Drivers
  25. Hear what the customer is saying
  26. Acceptance
  27. Ask clarifying questions
  28. Above & beyond
  29. Please
  30. Make a personal connection
  31. Explain what & why
  32. Celebrate your team!
  33. Be a team player
  34. Use visuals
  35. Manage expectations
  36. You're welcome
  37. Explain thing clearly
  38. Respect differences
  39. Connect through empathy
  40. Build confidence for better decisions
  41. Teams can be powerful
  42. Recognize a team members positive action
  43. Manage choices
  44. Learn name preferences
  45. Show courtesy and respect