You'rewelcomeInformationis power!UnderstandingAcceptanceCustomersare peopletooSpeakpositivelyabout teammembersHear whatthecustomeris sayingConnectthroughempathyInclude the'why' inyourexplanationCheck forunderstandingEmpowerourcustomersExplainwhat &whyAskclarifyingquestionsTaketime totune inBe thebestlisteneryou can beSimple& clearis bestAbove&beyondTeamscan bepowerfulNarratecare &serviceToleranceShowcourtesyandrespectMake apersonalconnectionExceedexpectationsFocus onR-E-S-P-E-C-TAssumepositiveintentUsepreferrednamesThankyouAccountableteamworkManagechoicesExplainthingclearlyEmpathyfor selfBe ateamplayerMakeconnectionsquicklyExperienceDriversOpportunitiesareeverywhereRespectdifferencesLearn namepreferencesManageexpectationsPleaseCelebrateyourteam!Recognize ateammemberspositiveactionBuildconfidencefor betterdecisionsUsevisualsDemonstrateempathyListencarefullyYou'rewelcomeInformationis power!UnderstandingAcceptanceCustomersare peopletooSpeakpositivelyabout teammembersHear whatthecustomeris sayingConnectthroughempathyInclude the'why' inyourexplanationCheck forunderstandingEmpowerourcustomersExplainwhat &whyAskclarifyingquestionsTaketime totune inBe thebestlisteneryou can beSimple& clearis bestAbove&beyondTeamscan bepowerfulNarratecare &serviceToleranceShowcourtesyandrespectMake apersonalconnectionExceedexpectationsFocus onR-E-S-P-E-C-TAssumepositiveintentUsepreferrednamesThankyouAccountableteamworkManagechoicesExplainthingclearlyEmpathyfor selfBe ateamplayerMakeconnectionsquicklyExperienceDriversOpportunitiesareeverywhereRespectdifferencesLearn namepreferencesManageexpectationsPleaseCelebrateyourteam!Recognize ateammemberspositiveactionBuildconfidencefor betterdecisionsUsevisualsDemonstrateempathyListencarefully

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You're welcome
  2. Information is power!
  3. Understanding
  4. Acceptance
  5. Customers are people too
  6. Speak positively about team members
  7. Hear what the customer is saying
  8. Connect through empathy
  9. Include the 'why' in your explanation
  10. Check for understanding
  11. Empower our customers
  12. Explain what & why
  13. Ask clarifying questions
  14. Take time to tune in
  15. Be the best listener you can be
  16. Simple & clear is best
  17. Above & beyond
  18. Teams can be powerful
  19. Narrate care & service
  20. Tolerance
  21. Show courtesy and respect
  22. Make a personal connection
  23. Exceed expectations
  24. Focus on R-E-S-P-E-C-T
  25. Assume positive intent
  26. Use preferred names
  27. Thank you
  28. Accountable teamwork
  29. Manage choices
  30. Explain thing clearly
  31. Empathy for self
  32. Be a team player
  33. Make connections quickly
  34. Experience Drivers
  35. Opportunities are everywhere
  36. Respect differences
  37. Learn name preferences
  38. Manage expectations
  39. Please
  40. Celebrate your team!
  41. Recognize a team members positive action
  42. Build confidence for better decisions
  43. Use visuals
  44. Demonstrate empathy
  45. Listen carefully