DemonstrateempathySimple& clearis bestShowcourtesyandrespectAcceptanceOpportunitiesareeverywhereCelebrateyourteam!ToleranceTaketime totune inSpeakpositivelyabout teammembersCheck forunderstandingCustomersare peopletooNarratecare &serviceAbove&beyondExceedexpectationsManagechoicesExperienceDriversTeamscan bepowerfulMakeconnectionsquicklyBe ateamplayerHear whatthecustomeris sayingAskclarifyingquestionsConnectthroughempathyAccountableteamworkBuildconfidencefor betterdecisionsMake apersonalconnectionFocus onR-E-S-P-E-C-TEmpowerourcustomersInclude the'why' inyourexplanationUnderstandingLearn namepreferencesInformationis power!Be thebestlisteneryou can beRespectdifferencesEmpathyfor selfExplainthingclearlyManageexpectationsUsevisualsPleaseRecognize ateammemberspositiveactionListencarefullyExplainwhat &whyAssumepositiveintentUsepreferrednamesThankyouYou'rewelcomeDemonstrateempathySimple& clearis bestShowcourtesyandrespectAcceptanceOpportunitiesareeverywhereCelebrateyourteam!ToleranceTaketime totune inSpeakpositivelyabout teammembersCheck forunderstandingCustomersare peopletooNarratecare &serviceAbove&beyondExceedexpectationsManagechoicesExperienceDriversTeamscan bepowerfulMakeconnectionsquicklyBe ateamplayerHear whatthecustomeris sayingAskclarifyingquestionsConnectthroughempathyAccountableteamworkBuildconfidencefor betterdecisionsMake apersonalconnectionFocus onR-E-S-P-E-C-TEmpowerourcustomersInclude the'why' inyourexplanationUnderstandingLearn namepreferencesInformationis power!Be thebestlisteneryou can beRespectdifferencesEmpathyfor selfExplainthingclearlyManageexpectationsUsevisualsPleaseRecognize ateammemberspositiveactionListencarefullyExplainwhat &whyAssumepositiveintentUsepreferrednamesThankyouYou'rewelcome

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrate empathy
  2. Simple & clear is best
  3. Show courtesy and respect
  4. Acceptance
  5. Opportunities are everywhere
  6. Celebrate your team!
  7. Tolerance
  8. Take time to tune in
  9. Speak positively about team members
  10. Check for understanding
  11. Customers are people too
  12. Narrate care & service
  13. Above & beyond
  14. Exceed expectations
  15. Manage choices
  16. Experience Drivers
  17. Teams can be powerful
  18. Make connections quickly
  19. Be a team player
  20. Hear what the customer is saying
  21. Ask clarifying questions
  22. Connect through empathy
  23. Accountable teamwork
  24. Build confidence for better decisions
  25. Make a personal connection
  26. Focus on R-E-S-P-E-C-T
  27. Empower our customers
  28. Include the 'why' in your explanation
  29. Understanding
  30. Learn name preferences
  31. Information is power!
  32. Be the best listener you can be
  33. Respect differences
  34. Empathy for self
  35. Explain thing clearly
  36. Manage expectations
  37. Use visuals
  38. Please
  39. Recognize a team members positive action
  40. Listen carefully
  41. Explain what & why
  42. Assume positive intent
  43. Use preferred names
  44. Thank you
  45. You're welcome