Understanding Check for understanding Focus on R-E-S-P- E-C-T Narrate care & service Accountable teamwork Use preferred names Recognize a team members positive action Please Listen carefully Manage expectations Teams can be powerful Simple & clear is best Exceed expectations Explain what & why Above & beyond Take time to tune in Connect through empathy Celebrate your team! Empower our customers Demonstrate empathy Acceptance You're welcome Manage choices Opportunities are everywhere Empathy for self Make connections quickly Learn name preferences Thank you Show courtesy and respect Hear what the customer is saying Ask clarifying questions Experience Drivers Speak positively about team members Information is power! Build confidence for better decisions Be the best listener you can be Assume positive intent Explain thing clearly Include the 'why' in your explanation Tolerance Make a personal connection Be a team player Customers are people too Use visuals Respect differences Understanding Check for understanding Focus on R-E-S-P- E-C-T Narrate care & service Accountable teamwork Use preferred names Recognize a team members positive action Please Listen carefully Manage expectations Teams can be powerful Simple & clear is best Exceed expectations Explain what & why Above & beyond Take time to tune in Connect through empathy Celebrate your team! Empower our customers Demonstrate empathy Acceptance You're welcome Manage choices Opportunities are everywhere Empathy for self Make connections quickly Learn name preferences Thank you Show courtesy and respect Hear what the customer is saying Ask clarifying questions Experience Drivers Speak positively about team members Information is power! Build confidence for better decisions Be the best listener you can be Assume positive intent Explain thing clearly Include the 'why' in your explanation Tolerance Make a personal connection Be a team player Customers are people too Use visuals Respect differences
(Print)
Understanding
Check for understanding
Focus on R-E-S-P-E-C-T
Narrate care & service
Accountable teamwork
Use preferred names
Recognize a team members positive action
Please
Listen carefully
Manage expectations
Teams can be powerful
Simple & clear is best
Exceed expectations
Explain what & why
Above & beyond
Take time to tune in
Connect through empathy
Celebrate your team!
Empower our customers
Demonstrate empathy
Acceptance
You're welcome
Manage choices
Opportunities are everywhere
Empathy for self
Make connections quickly
Learn name preferences
Thank you
Show courtesy and respect
Hear what the customer is saying
Ask clarifying questions
Experience Drivers
Speak positively about team members
Information is power!
Build confidence for better decisions
Be the best listener you can be
Assume positive intent
Explain thing clearly
Include the 'why' in your explanation
Tolerance
Make a personal connection
Be a team player
Customers are people too
Use visuals
Respect differences
