Recognize a team members positive action Experience Drivers Use preferred names Thank you Focus on R-E-S-P- E-C-T Show courtesy and respect Manage choices Respect differences Manage expectations Listen carefully Exceed expectations Take time to tune in Demonstrate empathy Acceptance Explain what & why Be a team player Above & beyond Accountable teamwork Include the 'why' in your explanation Build confidence for better decisions Empower our customers Make connections quickly Information is power! Connect through empathy Teams can be powerful Check for understanding Tolerance Assume positive intent Opportunities are everywhere Speak positively about team members Understanding Simple & clear is best Explain thing clearly Be the best listener you can be Learn name preferences Customers are people too Make a personal connection Please Use visuals Celebrate your team! You're welcome Hear what the customer is saying Ask clarifying questions Narrate care & service Empathy for self Recognize a team members positive action Experience Drivers Use preferred names Thank you Focus on R-E-S-P- E-C-T Show courtesy and respect Manage choices Respect differences Manage expectations Listen carefully Exceed expectations Take time to tune in Demonstrate empathy Acceptance Explain what & why Be a team player Above & beyond Accountable teamwork Include the 'why' in your explanation Build confidence for better decisions Empower our customers Make connections quickly Information is power! Connect through empathy Teams can be powerful Check for understanding Tolerance Assume positive intent Opportunities are everywhere Speak positively about team members Understanding Simple & clear is best Explain thing clearly Be the best listener you can be Learn name preferences Customers are people too Make a personal connection Please Use visuals Celebrate your team! You're welcome Hear what the customer is saying Ask clarifying questions Narrate care & service Empathy for self
(Print)
Recognize a team members positive action
Experience Drivers
Use preferred names
Thank you
Focus on R-E-S-P-E-C-T
Show courtesy and respect
Manage choices
Respect differences
Manage expectations
Listen carefully
Exceed expectations
Take time to tune in
Demonstrate empathy
Acceptance
Explain what & why
Be a team player
Above & beyond
Accountable teamwork
Include the 'why' in your explanation
Build confidence for better decisions
Empower our customers
Make connections quickly
Information is power!
Connect through empathy
Teams can be powerful
Check for understanding
Tolerance
Assume positive intent
Opportunities are everywhere
Speak positively about team members
Understanding
Simple & clear is best
Explain thing clearly
Be the best listener you can be
Learn name preferences
Customers are people too
Make a personal connection
Please
Use visuals
Celebrate your team!
You're welcome
Hear what the customer is saying
Ask clarifying questions
Narrate care & service
Empathy for self
