Experience Drivers

Experience Drivers Bingo Card

This bingo card has a free space and 45 words: Experience Drivers, Explain thing clearly, Show courtesy and respect, Listen carefully, Demonstrate empathy, Narrate care & service, Exceed expectations, Empower our customers, Use preferred names, Make a personal connection, Be a team player, Simple & clear is best, Check for understanding, Use visuals, Focus on R-E-S-P-E-C-T, Be the best listener you can be, Hear what the customer is saying, Connect through empathy, Take time to tune in, Empathy for self, Explain what & why, Opportunities are everywhere, Above & beyond, Manage expectations, Build confidence for better decisions, Information is power!, Manage choices, Learn name preferences, Customers are people too, Make connections quickly, Teams can be powerful, Accountable teamwork, Celebrate your team!, Speak positively about team members, Recognize a team members positive action, Include the 'why' in your explanation, Assume positive intent, Ask clarifying questions, Please, Thank you, You're welcome, Respect differences, Tolerance, Acceptance and Understanding.

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