Make apersonalconnectionFollowthroughNarratecare &serviceCheck forunderstandingCall outpositiveactionsShowinsteadof tellUsevisuals, ifpossibleThankyouAcceptanceAbove&beyondUse commonwords &phrases, notjargonBuildconfidencefor betterdecisionsWorkingtogetherExplainthingsclearly'It soundslike you'resaying'Speakpositivelyabout teammembersMakeconnectionsquicklyManageexpectationsPleaseUsepreferrednames andpronounsSimple& clearis bestToleranceOfferchoices, ifappropriateFocus onR-E-S-P-E-C-TExplainwhatand whyCustomersare peopletooTeamsarepowerfulRespectchoicesExceedexpectationsDemonstrateempathyMaintaindignityConnectthroughempathyEmpathyfor selfHear whatyourcustomeris sayingInformationis power!Use open-endedquestionsEmpowerourcustomersOpportunitiesareeverywhereYou'rewelcomeRespectCelebrateyourteam!Showcourtesy& respectAssumegoodintentListencarefullyLet yourcustomeraskquestionsAccountabilityMake apersonalconnectionFollowthroughNarratecare &serviceCheck forunderstandingCall outpositiveactionsShowinsteadof tellUsevisuals, ifpossibleThankyouAcceptanceAbove&beyondUse commonwords &phrases, notjargonBuildconfidencefor betterdecisionsWorkingtogetherExplainthingsclearly'It soundslike you'resaying'Speakpositivelyabout teammembersMakeconnectionsquicklyManageexpectationsPleaseUsepreferrednames andpronounsSimple& clearis bestToleranceOfferchoices, ifappropriateFocus onR-E-S-P-E-C-TExplainwhatand whyCustomersare peopletooTeamsarepowerfulRespectchoicesExceedexpectationsDemonstrateempathyMaintaindignityConnectthroughempathyEmpathyfor selfHear whatyourcustomeris sayingInformationis power!Use open-endedquestionsEmpowerourcustomersOpportunitiesareeverywhereYou'rewelcomeRespectCelebrateyourteam!Showcourtesy& respectAssumegoodintentListencarefullyLet yourcustomeraskquestionsAccountability

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a personal connection
  2. Follow through
  3. Narrate care & service
  4. Check for understanding
  5. Call out positive actions
  6. Show instead of tell
  7. Use visuals, if possible
  8. Thank you
  9. Acceptance
  10. Above & beyond
  11. Use common words & phrases, not jargon
  12. Build confidence for better decisions
  13. Working together
  14. Explain things clearly
  15. 'It sounds like you're saying'
  16. Speak positively about team members
  17. Make connections quickly
  18. Manage expectations
  19. Please
  20. Use preferred names and pronouns
  21. Simple & clear is best
  22. Tolerance
  23. Offer choices, if appropriate
  24. Focus on R-E-S-P-E-C-T
  25. Explain what and why
  26. Customers are people too
  27. Teams are powerful
  28. Respect choices
  29. Exceed expectations
  30. Demonstrate empathy
  31. Maintain dignity
  32. Connect through empathy
  33. Empathy for self
  34. Hear what your customer is saying
  35. Information is power!
  36. Use open-ended questions
  37. Empower our customers
  38. Opportunities are everywhere
  39. You're welcome
  40. Respect
  41. Celebrate your team!
  42. Show courtesy & respect
  43. Assume good intent
  44. Listen carefully
  45. Let your customer ask questions
  46. Accountability