Call outpositiveactionsDemonstrateempathyEmpathyfor selfTeamsarepowerful'It soundslike you'resaying'RespectchoicesUsevisuals, ifpossibleSimple& clearis bestRespectAcceptanceFocus onR-E-S-P-E-C-TLet yourcustomeraskquestionsManageexpectationsListencarefullyExceedexpectationsUsepreferrednames andpronounsMaintaindignityAssumegoodintentWorkingtogetherShowinsteadof tellThankyouUse commonwords &phrases, notjargonAccountabilityCustomersare peopletooMake apersonalconnectionOpportunitiesareeverywhereHear whatyourcustomeris sayingShowcourtesy& respectExplainwhatand whyCheck forunderstandingFollowthroughNarratecare &serviceMakeconnectionsquicklyInformationis power!Use open-endedquestionsPleaseToleranceOfferchoices, ifappropriateSpeakpositivelyabout teammembersEmpowerourcustomersAbove&beyondBuildconfidencefor betterdecisionsConnectthroughempathyExplainthingsclearlyCelebrateyourteam!You'rewelcomeCall outpositiveactionsDemonstrateempathyEmpathyfor selfTeamsarepowerful'It soundslike you'resaying'RespectchoicesUsevisuals, ifpossibleSimple& clearis bestRespectAcceptanceFocus onR-E-S-P-E-C-TLet yourcustomeraskquestionsManageexpectationsListencarefullyExceedexpectationsUsepreferrednames andpronounsMaintaindignityAssumegoodintentWorkingtogetherShowinsteadof tellThankyouUse commonwords &phrases, notjargonAccountabilityCustomersare peopletooMake apersonalconnectionOpportunitiesareeverywhereHear whatyourcustomeris sayingShowcourtesy& respectExplainwhatand whyCheck forunderstandingFollowthroughNarratecare &serviceMakeconnectionsquicklyInformationis power!Use open-endedquestionsPleaseToleranceOfferchoices, ifappropriateSpeakpositivelyabout teammembersEmpowerourcustomersAbove&beyondBuildconfidencefor betterdecisionsConnectthroughempathyExplainthingsclearlyCelebrateyourteam!You'rewelcome

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call out positive actions
  2. Demonstrate empathy
  3. Empathy for self
  4. Teams are powerful
  5. 'It sounds like you're saying'
  6. Respect choices
  7. Use visuals, if possible
  8. Simple & clear is best
  9. Respect
  10. Acceptance
  11. Focus on R-E-S-P-E-C-T
  12. Let your customer ask questions
  13. Manage expectations
  14. Listen carefully
  15. Exceed expectations
  16. Use preferred names and pronouns
  17. Maintain dignity
  18. Assume good intent
  19. Working together
  20. Show instead of tell
  21. Thank you
  22. Use common words & phrases, not jargon
  23. Accountability
  24. Customers are people too
  25. Make a personal connection
  26. Opportunities are everywhere
  27. Hear what your customer is saying
  28. Show courtesy & respect
  29. Explain what and why
  30. Check for understanding
  31. Follow through
  32. Narrate care & service
  33. Make connections quickly
  34. Information is power!
  35. Use open-ended questions
  36. Please
  37. Tolerance
  38. Offer choices, if appropriate
  39. Speak positively about team members
  40. Empower our customers
  41. Above & beyond
  42. Build confidence for better decisions
  43. Connect through empathy
  44. Explain things clearly
  45. Celebrate your team!
  46. You're welcome