Explain things clearly Information is power! Check for understanding Speak positively about team members Celebrate your team! Focus on R-E-S-P- E-C-T Working together Tolerance Teams are powerful Offer choices, if appropriate Above & beyond Please Show instead of tell Use visuals, if possible Assume good intent 'It sounds like you're saying' Respect Thank you Use open- ended questions Explain what and why Follow through Narrate care & service Accountability Empower our customers Demonstrate empathy Use preferred names and pronouns Manage expectations You're welcome Hear what your customer is saying Show courtesy & respect Call out positive actions Respect choices Listen carefully Build confidence for better decisions Make connections quickly Customers are people too Opportunities are everywhere Empathy for self Make a personal connection Connect through empathy Acceptance Simple & clear is best Let your customer ask questions Maintain dignity Exceed expectations Use common words & phrases, not jargon Explain things clearly Information is power! Check for understanding Speak positively about team members Celebrate your team! Focus on R-E-S-P- E-C-T Working together Tolerance Teams are powerful Offer choices, if appropriate Above & beyond Please Show instead of tell Use visuals, if possible Assume good intent 'It sounds like you're saying' Respect Thank you Use open- ended questions Explain what and why Follow through Narrate care & service Accountability Empower our customers Demonstrate empathy Use preferred names and pronouns Manage expectations You're welcome Hear what your customer is saying Show courtesy & respect Call out positive actions Respect choices Listen carefully Build confidence for better decisions Make connections quickly Customers are people too Opportunities are everywhere Empathy for self Make a personal connection Connect through empathy Acceptance Simple & clear is best Let your customer ask questions Maintain dignity Exceed expectations Use common words & phrases, not jargon
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Explain things clearly
Information is power!
Check for understanding
Speak positively about team members
Celebrate your team!
Focus on R-E-S-P-E-C-T
Working together
Tolerance
Teams are powerful
Offer choices, if appropriate
Above & beyond
Please
Show instead of tell
Use visuals, if possible
Assume good intent
'It sounds like you're saying'
Respect
Thank you
Use open-ended questions
Explain what and why
Follow through
Narrate care & service
Accountability
Empower our customers
Demonstrate empathy
Use preferred names and pronouns
Manage expectations
You're welcome
Hear what your customer is saying
Show courtesy & respect
Call out positive actions
Respect choices
Listen carefully
Build confidence for better decisions
Make connections quickly
Customers are people too
Opportunities are everywhere
Empathy for self
Make a personal connection
Connect through empathy
Acceptance
Simple & clear is best
Let your customer ask questions
Maintain dignity
Exceed expectations
Use common words & phrases, not jargon