Opportunities are everywhere Listen carefully Simple & clear is best Customers are people too Accountability Use common words & phrases, not jargon Use open- ended questions Please Empower our customers Let your customer ask questions Make a personal connection Focus on R-E-S-P- E-C-T Use preferred names and pronouns Manage expectations You're welcome Demonstrate empathy Empathy for self Offer choices, if appropriate Speak positively about team members Make connections quickly Show courtesy & respect Thank you Check for understanding Respect Working together Use visuals, if possible Above & beyond Follow through Hear what your customer is saying Celebrate your team! Build confidence for better decisions Teams are powerful Information is power! Assume good intent Exceed expectations Connect through empathy Narrate care & service Maintain dignity 'It sounds like you're saying' Call out positive actions Show instead of tell Explain things clearly Explain what and why Acceptance Tolerance Respect choices Opportunities are everywhere Listen carefully Simple & clear is best Customers are people too Accountability Use common words & phrases, not jargon Use open- ended questions Please Empower our customers Let your customer ask questions Make a personal connection Focus on R-E-S-P- E-C-T Use preferred names and pronouns Manage expectations You're welcome Demonstrate empathy Empathy for self Offer choices, if appropriate Speak positively about team members Make connections quickly Show courtesy & respect Thank you Check for understanding Respect Working together Use visuals, if possible Above & beyond Follow through Hear what your customer is saying Celebrate your team! Build confidence for better decisions Teams are powerful Information is power! Assume good intent Exceed expectations Connect through empathy Narrate care & service Maintain dignity 'It sounds like you're saying' Call out positive actions Show instead of tell Explain things clearly Explain what and why Acceptance Tolerance Respect choices
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Opportunities are everywhere
Listen carefully
Simple & clear is best
Customers are people too
Accountability
Use common words & phrases, not jargon
Use open-ended questions
Please
Empower our customers
Let your customer ask questions
Make a personal connection
Focus on R-E-S-P-E-C-T
Use preferred names and pronouns
Manage expectations
You're welcome
Demonstrate empathy
Empathy for self
Offer choices, if appropriate
Speak positively about team members
Make connections quickly
Show courtesy & respect
Thank you
Check for understanding
Respect
Working together
Use visuals, if possible
Above & beyond
Follow through
Hear what your customer is saying
Celebrate your team!
Build confidence for better decisions
Teams are powerful
Information is power!
Assume good intent
Exceed expectations
Connect through empathy
Narrate care & service
Maintain dignity
'It sounds like you're saying'
Call out positive actions
Show instead of tell
Explain things clearly
Explain what and why
Acceptance
Tolerance
Respect choices