Call out positive actions Demonstrate empathy Empathy for self Teams are powerful 'It sounds like you're saying' Respect choices Use visuals, if possible Simple & clear is best Respect Acceptance Focus on R-E-S-P- E-C-T Let your customer ask questions Manage expectations Listen carefully Exceed expectations Use preferred names and pronouns Maintain dignity Assume good intent Working together Show instead of tell Thank you Use common words & phrases, not jargon Accountability Customers are people too Make a personal connection Opportunities are everywhere Hear what your customer is saying Show courtesy & respect Explain what and why Check for understanding Follow through Narrate care & service Make connections quickly Information is power! Use open- ended questions Please Tolerance Offer choices, if appropriate Speak positively about team members Empower our customers Above & beyond Build confidence for better decisions Connect through empathy Explain things clearly Celebrate your team! You're welcome Call out positive actions Demonstrate empathy Empathy for self Teams are powerful 'It sounds like you're saying' Respect choices Use visuals, if possible Simple & clear is best Respect Acceptance Focus on R-E-S-P- E-C-T Let your customer ask questions Manage expectations Listen carefully Exceed expectations Use preferred names and pronouns Maintain dignity Assume good intent Working together Show instead of tell Thank you Use common words & phrases, not jargon Accountability Customers are people too Make a personal connection Opportunities are everywhere Hear what your customer is saying Show courtesy & respect Explain what and why Check for understanding Follow through Narrate care & service Make connections quickly Information is power! Use open- ended questions Please Tolerance Offer choices, if appropriate Speak positively about team members Empower our customers Above & beyond Build confidence for better decisions Connect through empathy Explain things clearly Celebrate your team! You're welcome
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call out positive actions
Demonstrate empathy
Empathy for self
Teams are powerful
'It sounds like you're saying'
Respect choices
Use visuals, if possible
Simple & clear is best
Respect
Acceptance
Focus on R-E-S-P-E-C-T
Let your customer ask questions
Manage expectations
Listen carefully
Exceed expectations
Use preferred names and pronouns
Maintain dignity
Assume good intent
Working together
Show instead of tell
Thank you
Use common words & phrases, not jargon
Accountability
Customers are people too
Make a personal connection
Opportunities are everywhere
Hear what your customer is saying
Show courtesy & respect
Explain what and why
Check for understanding
Follow through
Narrate care & service
Make connections quickly
Information is power!
Use open-ended questions
Please
Tolerance
Offer choices, if appropriate
Speak positively about team members
Empower our customers
Above & beyond
Build confidence for better decisions
Connect through empathy
Explain things clearly
Celebrate your team!
You're welcome