Focus onR-E-S-P-E-C-TConnectthroughempathyMake apersonalconnectionWorkingtogetherCustomersare peopletooUse open-endedquestionsAbove&beyondDemonstrateempathyExplainthingsclearlyCheck forunderstandingEmpathyfor selfUsepreferrednames andpronounsCall outpositiveactionsLet yourcustomeraskquestionsUse commonwords &phrases, notjargonMaintaindignityExceedexpectationsYou'rewelcomeShowcourtesy& respectMakeconnectionsquicklyOpportunitiesareeverywhereUsevisuals, ifpossibleToleranceAssumegoodintentBuildconfidencefor betterdecisionsListencarefullySimple& clearis bestNarratecare &serviceAcceptanceShowinsteadof tellAccountabilityFollowthroughRespectchoicesTeamsarepowerfulExplainwhatand whyThankyouOfferchoices, ifappropriateRespectCelebrateyourteam!Speakpositivelyabout teammembersPleaseManageexpectationsHear whatyourcustomeris saying'It soundslike you'resaying'EmpowerourcustomersInformationis power!Focus onR-E-S-P-E-C-TConnectthroughempathyMake apersonalconnectionWorkingtogetherCustomersare peopletooUse open-endedquestionsAbove&beyondDemonstrateempathyExplainthingsclearlyCheck forunderstandingEmpathyfor selfUsepreferrednames andpronounsCall outpositiveactionsLet yourcustomeraskquestionsUse commonwords &phrases, notjargonMaintaindignityExceedexpectationsYou'rewelcomeShowcourtesy& respectMakeconnectionsquicklyOpportunitiesareeverywhereUsevisuals, ifpossibleToleranceAssumegoodintentBuildconfidencefor betterdecisionsListencarefullySimple& clearis bestNarratecare &serviceAcceptanceShowinsteadof tellAccountabilityFollowthroughRespectchoicesTeamsarepowerfulExplainwhatand whyThankyouOfferchoices, ifappropriateRespectCelebrateyourteam!Speakpositivelyabout teammembersPleaseManageexpectationsHear whatyourcustomeris saying'It soundslike you'resaying'EmpowerourcustomersInformationis power!

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focus on R-E-S-P-E-C-T
  2. Connect through empathy
  3. Make a personal connection
  4. Working together
  5. Customers are people too
  6. Use open-ended questions
  7. Above & beyond
  8. Demonstrate empathy
  9. Explain things clearly
  10. Check for understanding
  11. Empathy for self
  12. Use preferred names and pronouns
  13. Call out positive actions
  14. Let your customer ask questions
  15. Use common words & phrases, not jargon
  16. Maintain dignity
  17. Exceed expectations
  18. You're welcome
  19. Show courtesy & respect
  20. Make connections quickly
  21. Opportunities are everywhere
  22. Use visuals, if possible
  23. Tolerance
  24. Assume good intent
  25. Build confidence for better decisions
  26. Listen carefully
  27. Simple & clear is best
  28. Narrate care & service
  29. Acceptance
  30. Show instead of tell
  31. Accountability
  32. Follow through
  33. Respect choices
  34. Teams are powerful
  35. Explain what and why
  36. Thank you
  37. Offer choices, if appropriate
  38. Respect
  39. Celebrate your team!
  40. Speak positively about team members
  41. Please
  42. Manage expectations
  43. Hear what your customer is saying
  44. 'It sounds like you're saying'
  45. Empower our customers
  46. Information is power!