Showinsteadof tellShowcourtesy& respectInformationis power!AcceptanceThankyouAccountabilityTeamsarepowerfulLet yourcustomeraskquestionsExceedexpectationsFocus onR-E-S-P-E-C-TSimple& clearis bestHear whatyourcustomeris sayingManageexpectationsUse open-endedquestionsSpeakpositivelyabout teammembersAbove&beyondDemonstrateempathyFollowthroughYou'rewelcomeUse commonwords &phrases, notjargonListencarefullyExplainthingsclearlyOfferchoices, ifappropriateNarratecare &serviceBuildconfidencefor betterdecisionsEmpathyfor selfEmpowerourcustomersMaintaindignityConnectthroughempathyAssumegoodintentCheck forunderstandingExplainwhatand whyWorkingtogetherMake apersonalconnectionCustomersare peopletooOpportunitiesareeverywhereCelebrateyourteam!PleaseUsevisuals, ifpossibleUsepreferrednames andpronounsRespect'It soundslike you'resaying'Call outpositiveactionsToleranceRespectchoicesMakeconnectionsquicklyShowinsteadof tellShowcourtesy& respectInformationis power!AcceptanceThankyouAccountabilityTeamsarepowerfulLet yourcustomeraskquestionsExceedexpectationsFocus onR-E-S-P-E-C-TSimple& clearis bestHear whatyourcustomeris sayingManageexpectationsUse open-endedquestionsSpeakpositivelyabout teammembersAbove&beyondDemonstrateempathyFollowthroughYou'rewelcomeUse commonwords &phrases, notjargonListencarefullyExplainthingsclearlyOfferchoices, ifappropriateNarratecare &serviceBuildconfidencefor betterdecisionsEmpathyfor selfEmpowerourcustomersMaintaindignityConnectthroughempathyAssumegoodintentCheck forunderstandingExplainwhatand whyWorkingtogetherMake apersonalconnectionCustomersare peopletooOpportunitiesareeverywhereCelebrateyourteam!PleaseUsevisuals, ifpossibleUsepreferrednames andpronounsRespect'It soundslike you'resaying'Call outpositiveactionsToleranceRespectchoicesMakeconnectionsquickly

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show instead of tell
  2. Show courtesy & respect
  3. Information is power!
  4. Acceptance
  5. Thank you
  6. Accountability
  7. Teams are powerful
  8. Let your customer ask questions
  9. Exceed expectations
  10. Focus on R-E-S-P-E-C-T
  11. Simple & clear is best
  12. Hear what your customer is saying
  13. Manage expectations
  14. Use open-ended questions
  15. Speak positively about team members
  16. Above & beyond
  17. Demonstrate empathy
  18. Follow through
  19. You're welcome
  20. Use common words & phrases, not jargon
  21. Listen carefully
  22. Explain things clearly
  23. Offer choices, if appropriate
  24. Narrate care & service
  25. Build confidence for better decisions
  26. Empathy for self
  27. Empower our customers
  28. Maintain dignity
  29. Connect through empathy
  30. Assume good intent
  31. Check for understanding
  32. Explain what and why
  33. Working together
  34. Make a personal connection
  35. Customers are people too
  36. Opportunities are everywhere
  37. Celebrate your team!
  38. Please
  39. Use visuals, if possible
  40. Use preferred names and pronouns
  41. Respect
  42. 'It sounds like you're saying'
  43. Call out positive actions
  44. Tolerance
  45. Respect choices
  46. Make connections quickly