Let yourcustomeraskquestionsConnectthroughempathyShowinsteadof tellAcceptanceUse open-endedquestionsAbove&beyondUse commonwords &phrases, notjargonEmpathyfor selfTeamsarepowerfulOfferchoices, ifappropriateHear whatyourcustomeris sayingManageexpectationsBuildconfidencefor betterdecisionsListencarefullyRespectFollowthroughMaintaindignityInformationis power!'It soundslike you'resaying'Make apersonalconnectionUsepreferrednames andpronounsCelebrateyourteam!Speakpositivelyabout teammembersExceedexpectationsCall outpositiveactionsYou'rewelcomeWorkingtogetherCustomersare peopletooAccountabilityShowcourtesy& respectCheck forunderstandingFocus onR-E-S-P-E-C-TOpportunitiesareeverywhereThankyouUsevisuals, ifpossibleEmpowerourcustomersExplainwhatand whyPleaseDemonstrateempathyAssumegoodintentMakeconnectionsquicklyNarratecare &serviceToleranceSimple& clearis bestExplainthingsclearlyRespectchoicesLet yourcustomeraskquestionsConnectthroughempathyShowinsteadof tellAcceptanceUse open-endedquestionsAbove&beyondUse commonwords &phrases, notjargonEmpathyfor selfTeamsarepowerfulOfferchoices, ifappropriateHear whatyourcustomeris sayingManageexpectationsBuildconfidencefor betterdecisionsListencarefullyRespectFollowthroughMaintaindignityInformationis power!'It soundslike you'resaying'Make apersonalconnectionUsepreferrednames andpronounsCelebrateyourteam!Speakpositivelyabout teammembersExceedexpectationsCall outpositiveactionsYou'rewelcomeWorkingtogetherCustomersare peopletooAccountabilityShowcourtesy& respectCheck forunderstandingFocus onR-E-S-P-E-C-TOpportunitiesareeverywhereThankyouUsevisuals, ifpossibleEmpowerourcustomersExplainwhatand whyPleaseDemonstrateempathyAssumegoodintentMakeconnectionsquicklyNarratecare &serviceToleranceSimple& clearis bestExplainthingsclearlyRespectchoices

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let your customer ask questions
  2. Connect through empathy
  3. Show instead of tell
  4. Acceptance
  5. Use open-ended questions
  6. Above & beyond
  7. Use common words & phrases, not jargon
  8. Empathy for self
  9. Teams are powerful
  10. Offer choices, if appropriate
  11. Hear what your customer is saying
  12. Manage expectations
  13. Build confidence for better decisions
  14. Listen carefully
  15. Respect
  16. Follow through
  17. Maintain dignity
  18. Information is power!
  19. 'It sounds like you're saying'
  20. Make a personal connection
  21. Use preferred names and pronouns
  22. Celebrate your team!
  23. Speak positively about team members
  24. Exceed expectations
  25. Call out positive actions
  26. You're welcome
  27. Working together
  28. Customers are people too
  29. Accountability
  30. Show courtesy & respect
  31. Check for understanding
  32. Focus on R-E-S-P-E-C-T
  33. Opportunities are everywhere
  34. Thank you
  35. Use visuals, if possible
  36. Empower our customers
  37. Explain what and why
  38. Please
  39. Demonstrate empathy
  40. Assume good intent
  41. Make connections quickly
  42. Narrate care & service
  43. Tolerance
  44. Simple & clear is best
  45. Explain things clearly
  46. Respect choices