MakeconnectionsquicklySpeakpositivelyabout teammembersInformationis power!Celebrateyourteam!Hear whatyourcustomeris sayingMaintaindignityShowinsteadof tellTeamsarepowerfulUsepreferrednames andpronounsExceedexpectationsRespectchoicesSimple& clearis bestAbove&beyondOpportunitiesareeverywhereAssumegoodintentAcceptanceAccountabilityCustomersare peopletooToleranceUse open-endedquestionsExplainthingsclearlyNarratecare &serviceManageexpectationsShowcourtesy& respectBuildconfidencefor betterdecisionsCheck forunderstandingLet yourcustomeraskquestionsConnectthroughempathy'It soundslike you'resaying'RespectUse commonwords &phrases, notjargonPleaseExplainwhatand whyFocus onR-E-S-P-E-C-TUsevisuals, ifpossibleDemonstrateempathyYou'rewelcomeOfferchoices, ifappropriateEmpowerourcustomersThankyouMake apersonalconnectionWorkingtogetherCall outpositiveactionsFollowthroughEmpathyfor selfListencarefullyMakeconnectionsquicklySpeakpositivelyabout teammembersInformationis power!Celebrateyourteam!Hear whatyourcustomeris sayingMaintaindignityShowinsteadof tellTeamsarepowerfulUsepreferrednames andpronounsExceedexpectationsRespectchoicesSimple& clearis bestAbove&beyondOpportunitiesareeverywhereAssumegoodintentAcceptanceAccountabilityCustomersare peopletooToleranceUse open-endedquestionsExplainthingsclearlyNarratecare &serviceManageexpectationsShowcourtesy& respectBuildconfidencefor betterdecisionsCheck forunderstandingLet yourcustomeraskquestionsConnectthroughempathy'It soundslike you'resaying'RespectUse commonwords &phrases, notjargonPleaseExplainwhatand whyFocus onR-E-S-P-E-C-TUsevisuals, ifpossibleDemonstrateempathyYou'rewelcomeOfferchoices, ifappropriateEmpowerourcustomersThankyouMake apersonalconnectionWorkingtogetherCall outpositiveactionsFollowthroughEmpathyfor selfListencarefully

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make connections quickly
  2. Speak positively about team members
  3. Information is power!
  4. Celebrate your team!
  5. Hear what your customer is saying
  6. Maintain dignity
  7. Show instead of tell
  8. Teams are powerful
  9. Use preferred names and pronouns
  10. Exceed expectations
  11. Respect choices
  12. Simple & clear is best
  13. Above & beyond
  14. Opportunities are everywhere
  15. Assume good intent
  16. Acceptance
  17. Accountability
  18. Customers are people too
  19. Tolerance
  20. Use open-ended questions
  21. Explain things clearly
  22. Narrate care & service
  23. Manage expectations
  24. Show courtesy & respect
  25. Build confidence for better decisions
  26. Check for understanding
  27. Let your customer ask questions
  28. Connect through empathy
  29. 'It sounds like you're saying'
  30. Respect
  31. Use common words & phrases, not jargon
  32. Please
  33. Explain what and why
  34. Focus on R-E-S-P-E-C-T
  35. Use visuals, if possible
  36. Demonstrate empathy
  37. You're welcome
  38. Offer choices, if appropriate
  39. Empower our customers
  40. Thank you
  41. Make a personal connection
  42. Working together
  43. Call out positive actions
  44. Follow through
  45. Empathy for self
  46. Listen carefully