Use open-endedquestionsOpportunitiesareeverywhereFocus onR-E-S-P-E-C-TFollowthroughShowinsteadof tellCustomersare peopletooCheck forunderstandingAssumegoodintentCall outpositiveactionsEmpathyfor selfAcceptanceExceedexpectationsLet yourcustomeraskquestionsExplainthingsclearlyInformationis power!ManageexpectationsMakeconnectionsquicklyAccountabilityRespectSimple& clearis bestUse commonwords &phrases, notjargonThankyouRespectchoicesOfferchoices, ifappropriateYou'rewelcome'It soundslike you'resaying'Showcourtesy& respectTeamsarepowerfulEmpowerourcustomersToleranceUsepreferrednames andpronounsConnectthroughempathySpeakpositivelyabout teammembersBuildconfidencefor betterdecisionsWorkingtogetherAbove&beyondCelebrateyourteam!Hear whatyourcustomeris sayingMaintaindignityExplainwhatand whyListencarefullyMake apersonalconnectionUsevisuals, ifpossibleNarratecare &serviceDemonstrateempathyPleaseUse open-endedquestionsOpportunitiesareeverywhereFocus onR-E-S-P-E-C-TFollowthroughShowinsteadof tellCustomersare peopletooCheck forunderstandingAssumegoodintentCall outpositiveactionsEmpathyfor selfAcceptanceExceedexpectationsLet yourcustomeraskquestionsExplainthingsclearlyInformationis power!ManageexpectationsMakeconnectionsquicklyAccountabilityRespectSimple& clearis bestUse commonwords &phrases, notjargonThankyouRespectchoicesOfferchoices, ifappropriateYou'rewelcome'It soundslike you'resaying'Showcourtesy& respectTeamsarepowerfulEmpowerourcustomersToleranceUsepreferrednames andpronounsConnectthroughempathySpeakpositivelyabout teammembersBuildconfidencefor betterdecisionsWorkingtogetherAbove&beyondCelebrateyourteam!Hear whatyourcustomeris sayingMaintaindignityExplainwhatand whyListencarefullyMake apersonalconnectionUsevisuals, ifpossibleNarratecare &serviceDemonstrateempathyPlease

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use open-ended questions
  2. Opportunities are everywhere
  3. Focus on R-E-S-P-E-C-T
  4. Follow through
  5. Show instead of tell
  6. Customers are people too
  7. Check for understanding
  8. Assume good intent
  9. Call out positive actions
  10. Empathy for self
  11. Acceptance
  12. Exceed expectations
  13. Let your customer ask questions
  14. Explain things clearly
  15. Information is power!
  16. Manage expectations
  17. Make connections quickly
  18. Accountability
  19. Respect
  20. Simple & clear is best
  21. Use common words & phrases, not jargon
  22. Thank you
  23. Respect choices
  24. Offer choices, if appropriate
  25. You're welcome
  26. 'It sounds like you're saying'
  27. Show courtesy & respect
  28. Teams are powerful
  29. Empower our customers
  30. Tolerance
  31. Use preferred names and pronouns
  32. Connect through empathy
  33. Speak positively about team members
  34. Build confidence for better decisions
  35. Working together
  36. Above & beyond
  37. Celebrate your team!
  38. Hear what your customer is saying
  39. Maintain dignity
  40. Explain what and why
  41. Listen carefully
  42. Make a personal connection
  43. Use visuals, if possible
  44. Narrate care & service
  45. Demonstrate empathy
  46. Please