ExplainthingsclearlyInformationis power!Check forunderstandingSpeakpositivelyabout teammembersCelebrateyourteam!Focus onR-E-S-P-E-C-TWorkingtogetherToleranceTeamsarepowerfulOfferchoices, ifappropriateAbove&beyondPleaseShowinsteadof tellUsevisuals, ifpossibleAssumegoodintent'It soundslike you'resaying'RespectThankyouUse open-endedquestionsExplainwhatand whyFollowthroughNarratecare &serviceAccountabilityEmpowerourcustomersDemonstrateempathyUsepreferrednames andpronounsManageexpectationsYou'rewelcomeHear whatyourcustomeris sayingShowcourtesy& respectCall outpositiveactionsRespectchoicesListencarefullyBuildconfidencefor betterdecisionsMakeconnectionsquicklyCustomersare peopletooOpportunitiesareeverywhereEmpathyfor selfMake apersonalconnectionConnectthroughempathyAcceptanceSimple& clearis bestLet yourcustomeraskquestionsMaintaindignityExceedexpectationsUse commonwords &phrases, notjargonExplainthingsclearlyInformationis power!Check forunderstandingSpeakpositivelyabout teammembersCelebrateyourteam!Focus onR-E-S-P-E-C-TWorkingtogetherToleranceTeamsarepowerfulOfferchoices, ifappropriateAbove&beyondPleaseShowinsteadof tellUsevisuals, ifpossibleAssumegoodintent'It soundslike you'resaying'RespectThankyouUse open-endedquestionsExplainwhatand whyFollowthroughNarratecare &serviceAccountabilityEmpowerourcustomersDemonstrateempathyUsepreferrednames andpronounsManageexpectationsYou'rewelcomeHear whatyourcustomeris sayingShowcourtesy& respectCall outpositiveactionsRespectchoicesListencarefullyBuildconfidencefor betterdecisionsMakeconnectionsquicklyCustomersare peopletooOpportunitiesareeverywhereEmpathyfor selfMake apersonalconnectionConnectthroughempathyAcceptanceSimple& clearis bestLet yourcustomeraskquestionsMaintaindignityExceedexpectationsUse commonwords &phrases, notjargon

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
  1. Explain things clearly
  2. Information is power!
  3. Check for understanding
  4. Speak positively about team members
  5. Celebrate your team!
  6. Focus on R-E-S-P-E-C-T
  7. Working together
  8. Tolerance
  9. Teams are powerful
  10. Offer choices, if appropriate
  11. Above & beyond
  12. Please
  13. Show instead of tell
  14. Use visuals, if possible
  15. Assume good intent
  16. 'It sounds like you're saying'
  17. Respect
  18. Thank you
  19. Use open-ended questions
  20. Explain what and why
  21. Follow through
  22. Narrate care & service
  23. Accountability
  24. Empower our customers
  25. Demonstrate empathy
  26. Use preferred names and pronouns
  27. Manage expectations
  28. You're welcome
  29. Hear what your customer is saying
  30. Show courtesy & respect
  31. Call out positive actions
  32. Respect choices
  33. Listen carefully
  34. Build confidence for better decisions
  35. Make connections quickly
  36. Customers are people too
  37. Opportunities are everywhere
  38. Empathy for self
  39. Make a personal connection
  40. Connect through empathy
  41. Acceptance
  42. Simple & clear is best
  43. Let your customer ask questions
  44. Maintain dignity
  45. Exceed expectations
  46. Use common words & phrases, not jargon