Show courtesy & respect Thank you Use preferred names and pronouns Narrate care & service Follow through Offer choices, if appropriate Explain things clearly Respect choices Teams are powerful Acceptance Listen carefully Focus on R-E-S-P- E-C-T Above & beyond Customers are people too You're welcome Opportunities are everywhere Simple & clear is best Show instead of tell Empathy for self Celebrate your team! Demonstrate empathy Call out positive actions Speak positively about team members Working together Tolerance Respect Check for understanding 'It sounds like you're saying' Connect through empathy Assume good intent Manage expectations Let your customer ask questions Build confidence for better decisions Hear what your customer is saying Make a personal connection Use visuals, if possible Use common words & phrases, not jargon Please Empower our customers Use open- ended questions Accountability Information is power! Maintain dignity Exceed expectations Make connections quickly Explain what and why Show courtesy & respect Thank you Use preferred names and pronouns Narrate care & service Follow through Offer choices, if appropriate Explain things clearly Respect choices Teams are powerful Acceptance Listen carefully Focus on R-E-S-P- E-C-T Above & beyond Customers are people too You're welcome Opportunities are everywhere Simple & clear is best Show instead of tell Empathy for self Celebrate your team! Demonstrate empathy Call out positive actions Speak positively about team members Working together Tolerance Respect Check for understanding 'It sounds like you're saying' Connect through empathy Assume good intent Manage expectations Let your customer ask questions Build confidence for better decisions Hear what your customer is saying Make a personal connection Use visuals, if possible Use common words & phrases, not jargon Please Empower our customers Use open- ended questions Accountability Information is power! Maintain dignity Exceed expectations Make connections quickly Explain what and why
(Print)
Show courtesy & respect
Thank you
Use preferred names and pronouns
Narrate care & service
Follow through
Offer choices, if appropriate
Explain things clearly
Respect choices
Teams are powerful
Acceptance
Listen carefully
Focus on R-E-S-P-E-C-T
Above & beyond
Customers are people too
You're welcome
Opportunities are everywhere
Simple & clear is best
Show instead of tell
Empathy for self
Celebrate your team!
Demonstrate empathy
Call out positive actions
Speak positively about team members
Working together
Tolerance
Respect
Check for understanding
'It sounds like you're saying'
Connect through empathy
Assume good intent
Manage expectations
Let your customer ask questions
Build confidence for better decisions
Hear what your customer is saying
Make a personal connection
Use visuals, if possible
Use common words & phrases, not jargon
Please
Empower our customers
Use open-ended questions
Accountability
Information is power!
Maintain dignity
Exceed expectations
Make connections quickly
Explain what and why
