EmpowerourcustomersMake apersonalconnectionToleranceThankyouInformationis power!MakeconnectionsquicklyLet yourcustomeraskquestionsWorkingtogetherFollowthroughUsevisuals, ifpossibleListencarefullyMaintaindignityHear whatyourcustomeris sayingPleaseManageexpectationsDemonstrateempathyFocus onR-E-S-P-E-C-T'It soundslike you'resaying'Showcourtesy& respectAbove&beyondShowinsteadof tellRespectchoicesUsepreferrednames andpronounsTeamsarepowerfulUse open-endedquestionsYou'rewelcomeAccountabilitySimple& clearis bestOpportunitiesareeverywhereCustomersare peopletooCelebrateyourteam!Use commonwords &phrases, notjargonCheck forunderstandingExceedexpectationsExplainwhatand whyEmpathyfor selfExplainthingsclearlyCall outpositiveactionsOfferchoices, ifappropriateConnectthroughempathyNarratecare &serviceSpeakpositivelyabout teammembersRespectAssumegoodintentAcceptanceBuildconfidencefor betterdecisionsEmpowerourcustomersMake apersonalconnectionToleranceThankyouInformationis power!MakeconnectionsquicklyLet yourcustomeraskquestionsWorkingtogetherFollowthroughUsevisuals, ifpossibleListencarefullyMaintaindignityHear whatyourcustomeris sayingPleaseManageexpectationsDemonstrateempathyFocus onR-E-S-P-E-C-T'It soundslike you'resaying'Showcourtesy& respectAbove&beyondShowinsteadof tellRespectchoicesUsepreferrednames andpronounsTeamsarepowerfulUse open-endedquestionsYou'rewelcomeAccountabilitySimple& clearis bestOpportunitiesareeverywhereCustomersare peopletooCelebrateyourteam!Use commonwords &phrases, notjargonCheck forunderstandingExceedexpectationsExplainwhatand whyEmpathyfor selfExplainthingsclearlyCall outpositiveactionsOfferchoices, ifappropriateConnectthroughempathyNarratecare &serviceSpeakpositivelyabout teammembersRespectAssumegoodintentAcceptanceBuildconfidencefor betterdecisions

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
  1. Empower our customers
  2. Make a personal connection
  3. Tolerance
  4. Thank you
  5. Information is power!
  6. Make connections quickly
  7. Let your customer ask questions
  8. Working together
  9. Follow through
  10. Use visuals, if possible
  11. Listen carefully
  12. Maintain dignity
  13. Hear what your customer is saying
  14. Please
  15. Manage expectations
  16. Demonstrate empathy
  17. Focus on R-E-S-P-E-C-T
  18. 'It sounds like you're saying'
  19. Show courtesy & respect
  20. Above & beyond
  21. Show instead of tell
  22. Respect choices
  23. Use preferred names and pronouns
  24. Teams are powerful
  25. Use open-ended questions
  26. You're welcome
  27. Accountability
  28. Simple & clear is best
  29. Opportunities are everywhere
  30. Customers are people too
  31. Celebrate your team!
  32. Use common words & phrases, not jargon
  33. Check for understanding
  34. Exceed expectations
  35. Explain what and why
  36. Empathy for self
  37. Explain things clearly
  38. Call out positive actions
  39. Offer choices, if appropriate
  40. Connect through empathy
  41. Narrate care & service
  42. Speak positively about team members
  43. Respect
  44. Assume good intent
  45. Acceptance
  46. Build confidence for better decisions