AcceptanceEmpowerourcustomersExplainwhatand whyAccountabilityWorkingtogetherMakeconnectionsquicklyUse commonwords &phrases, notjargonUse open-endedquestionsMaintaindignityTeamsarepowerfulFocus onR-E-S-P-E-C-TMake apersonalconnectionAbove&beyondCustomersare peopletooLet yourcustomeraskquestionsSpeakpositivelyabout teammembersShowcourtesy& respect'It soundslike you'resaying'Empathyfor selfRespectExplainthingsclearlyExceedexpectationsDemonstrateempathyNarratecare &serviceCall outpositiveactionsCheck forunderstandingCelebrateyourteam!Usevisuals, ifpossibleOfferchoices, ifappropriateRespectchoicesBuildconfidencefor betterdecisionsFollowthroughHear whatyourcustomeris sayingConnectthroughempathyThankyouListencarefullyYou'rewelcomeSimple& clearis bestShowinsteadof tellToleranceManageexpectationsPleaseUsepreferrednames andpronounsInformationis power!OpportunitiesareeverywhereAssumegoodintentAcceptanceEmpowerourcustomersExplainwhatand whyAccountabilityWorkingtogetherMakeconnectionsquicklyUse commonwords &phrases, notjargonUse open-endedquestionsMaintaindignityTeamsarepowerfulFocus onR-E-S-P-E-C-TMake apersonalconnectionAbove&beyondCustomersare peopletooLet yourcustomeraskquestionsSpeakpositivelyabout teammembersShowcourtesy& respect'It soundslike you'resaying'Empathyfor selfRespectExplainthingsclearlyExceedexpectationsDemonstrateempathyNarratecare &serviceCall outpositiveactionsCheck forunderstandingCelebrateyourteam!Usevisuals, ifpossibleOfferchoices, ifappropriateRespectchoicesBuildconfidencefor betterdecisionsFollowthroughHear whatyourcustomeris sayingConnectthroughempathyThankyouListencarefullyYou'rewelcomeSimple& clearis bestShowinsteadof tellToleranceManageexpectationsPleaseUsepreferrednames andpronounsInformationis power!OpportunitiesareeverywhereAssumegoodintent

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acceptance
  2. Empower our customers
  3. Explain what and why
  4. Accountability
  5. Working together
  6. Make connections quickly
  7. Use common words & phrases, not jargon
  8. Use open-ended questions
  9. Maintain dignity
  10. Teams are powerful
  11. Focus on R-E-S-P-E-C-T
  12. Make a personal connection
  13. Above & beyond
  14. Customers are people too
  15. Let your customer ask questions
  16. Speak positively about team members
  17. Show courtesy & respect
  18. 'It sounds like you're saying'
  19. Empathy for self
  20. Respect
  21. Explain things clearly
  22. Exceed expectations
  23. Demonstrate empathy
  24. Narrate care & service
  25. Call out positive actions
  26. Check for understanding
  27. Celebrate your team!
  28. Use visuals, if possible
  29. Offer choices, if appropriate
  30. Respect choices
  31. Build confidence for better decisions
  32. Follow through
  33. Hear what your customer is saying
  34. Connect through empathy
  35. Thank you
  36. Listen carefully
  37. You're welcome
  38. Simple & clear is best
  39. Show instead of tell
  40. Tolerance
  41. Manage expectations
  42. Please
  43. Use preferred names and pronouns
  44. Information is power!
  45. Opportunities are everywhere
  46. Assume good intent