AcceptanceMaintaindignityNarratecare &serviceLet yourcustomeraskquestionsBuildconfidencefor betterdecisionsUsepreferrednames andpronounsExceedexpectationsDemonstrateempathyMakeconnectionsquicklyInformationis power!ToleranceAssumegoodintentUse commonwords &phrases, notjargonTeamsarepowerfulUse open-endedquestionsFollowthroughYou'rewelcomeOfferchoices, ifappropriateCall outpositiveactionsHear whatyourcustomeris sayingCheck forunderstandingConnectthroughempathyPleaseUsevisuals, ifpossibleFocus onR-E-S-P-E-C-TExplainwhatand whyOpportunitiesareeverywhereMake apersonalconnectionAbove&beyondShowcourtesy& respect'It soundslike you'resaying'Showinsteadof tellEmpathyfor selfEmpowerourcustomersCelebrateyourteam!ThankyouSimple& clearis bestListencarefullyRespectchoicesSpeakpositivelyabout teammembersWorkingtogetherRespectManageexpectationsCustomersare peopletooExplainthingsclearlyAccountabilityAcceptanceMaintaindignityNarratecare &serviceLet yourcustomeraskquestionsBuildconfidencefor betterdecisionsUsepreferrednames andpronounsExceedexpectationsDemonstrateempathyMakeconnectionsquicklyInformationis power!ToleranceAssumegoodintentUse commonwords &phrases, notjargonTeamsarepowerfulUse open-endedquestionsFollowthroughYou'rewelcomeOfferchoices, ifappropriateCall outpositiveactionsHear whatyourcustomeris sayingCheck forunderstandingConnectthroughempathyPleaseUsevisuals, ifpossibleFocus onR-E-S-P-E-C-TExplainwhatand whyOpportunitiesareeverywhereMake apersonalconnectionAbove&beyondShowcourtesy& respect'It soundslike you'resaying'Showinsteadof tellEmpathyfor selfEmpowerourcustomersCelebrateyourteam!ThankyouSimple& clearis bestListencarefullyRespectchoicesSpeakpositivelyabout teammembersWorkingtogetherRespectManageexpectationsCustomersare peopletooExplainthingsclearlyAccountability

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acceptance
  2. Maintain dignity
  3. Narrate care & service
  4. Let your customer ask questions
  5. Build confidence for better decisions
  6. Use preferred names and pronouns
  7. Exceed expectations
  8. Demonstrate empathy
  9. Make connections quickly
  10. Information is power!
  11. Tolerance
  12. Assume good intent
  13. Use common words & phrases, not jargon
  14. Teams are powerful
  15. Use open-ended questions
  16. Follow through
  17. You're welcome
  18. Offer choices, if appropriate
  19. Call out positive actions
  20. Hear what your customer is saying
  21. Check for understanding
  22. Connect through empathy
  23. Please
  24. Use visuals, if possible
  25. Focus on R-E-S-P-E-C-T
  26. Explain what and why
  27. Opportunities are everywhere
  28. Make a personal connection
  29. Above & beyond
  30. Show courtesy & respect
  31. 'It sounds like you're saying'
  32. Show instead of tell
  33. Empathy for self
  34. Empower our customers
  35. Celebrate your team!
  36. Thank you
  37. Simple & clear is best
  38. Listen carefully
  39. Respect choices
  40. Speak positively about team members
  41. Working together
  42. Respect
  43. Manage expectations
  44. Customers are people too
  45. Explain things clearly
  46. Accountability