Let your customer ask questions Connect through empathy Show instead of tell Acceptance Use open- ended questions Above & beyond Use common words & phrases, not jargon Empathy for self Teams are powerful Offer choices, if appropriate Hear what your customer is saying Manage expectations Build confidence for better decisions Listen carefully Respect Follow through Maintain dignity Information is power! 'It sounds like you're saying' Make a personal connection Use preferred names and pronouns Celebrate your team! Speak positively about team members Exceed expectations Call out positive actions You're welcome Working together Customers are people too Accountability Show courtesy & respect Check for understanding Focus on R-E-S-P- E-C-T Opportunities are everywhere Thank you Use visuals, if possible Empower our customers Explain what and why Please Demonstrate empathy Assume good intent Make connections quickly Narrate care & service Tolerance Simple & clear is best Explain things clearly Respect choices Let your customer ask questions Connect through empathy Show instead of tell Acceptance Use open- ended questions Above & beyond Use common words & phrases, not jargon Empathy for self Teams are powerful Offer choices, if appropriate Hear what your customer is saying Manage expectations Build confidence for better decisions Listen carefully Respect Follow through Maintain dignity Information is power! 'It sounds like you're saying' Make a personal connection Use preferred names and pronouns Celebrate your team! Speak positively about team members Exceed expectations Call out positive actions You're welcome Working together Customers are people too Accountability Show courtesy & respect Check for understanding Focus on R-E-S-P- E-C-T Opportunities are everywhere Thank you Use visuals, if possible Empower our customers Explain what and why Please Demonstrate empathy Assume good intent Make connections quickly Narrate care & service Tolerance Simple & clear is best Explain things clearly Respect choices
(Print)
Let your customer ask questions
Connect through empathy
Show instead of tell
Acceptance
Use open-ended questions
Above & beyond
Use common words & phrases, not jargon
Empathy for self
Teams are powerful
Offer choices, if appropriate
Hear what your customer is saying
Manage expectations
Build confidence for better decisions
Listen carefully
Respect
Follow through
Maintain dignity
Information is power!
'It sounds like you're saying'
Make a personal connection
Use preferred names and pronouns
Celebrate your team!
Speak positively about team members
Exceed expectations
Call out positive actions
You're welcome
Working together
Customers are people too
Accountability
Show courtesy & respect
Check for understanding
Focus on R-E-S-P-E-C-T
Opportunities are everywhere
Thank you
Use visuals, if possible
Empower our customers
Explain what and why
Please
Demonstrate empathy
Assume good intent
Make connections quickly
Narrate care & service
Tolerance
Simple & clear is best
Explain things clearly
Respect choices
