Maintain dignity Hear what your customer is saying Explain what and why Empower our customers Simple & clear is best Exceed expectations Offer choices, if appropriate Show courtesy & respect Respect Information is power! 'It sounds like you're saying' Tolerance Acceptance Explain things clearly Use visuals, if possible Teams are powerful Use open- ended questions Respect choices Narrate care & service Check for understanding Customers are people too Above & beyond You're welcome Make connections quickly Speak positively about team members Connect through empathy Make a personal connection Accountability Opportunities are everywhere Follow through Focus on R-E-S-P- E-C-T Show instead of tell Listen carefully Demonstrate empathy Use preferred names and pronouns Call out positive actions Let your customer ask questions Please Build confidence for better decisions Celebrate your team! Thank you Working together Manage expectations Use common words & phrases, not jargon Assume good intent Empathy for self Maintain dignity Hear what your customer is saying Explain what and why Empower our customers Simple & clear is best Exceed expectations Offer choices, if appropriate Show courtesy & respect Respect Information is power! 'It sounds like you're saying' Tolerance Acceptance Explain things clearly Use visuals, if possible Teams are powerful Use open- ended questions Respect choices Narrate care & service Check for understanding Customers are people too Above & beyond You're welcome Make connections quickly Speak positively about team members Connect through empathy Make a personal connection Accountability Opportunities are everywhere Follow through Focus on R-E-S-P- E-C-T Show instead of tell Listen carefully Demonstrate empathy Use preferred names and pronouns Call out positive actions Let your customer ask questions Please Build confidence for better decisions Celebrate your team! Thank you Working together Manage expectations Use common words & phrases, not jargon Assume good intent Empathy for self
(Print)
Maintain dignity
Hear what your customer is saying
Explain what and why
Empower our customers
Simple & clear is best
Exceed expectations
Offer choices, if appropriate
Show courtesy & respect
Respect
Information is power!
'It sounds like you're saying'
Tolerance
Acceptance
Explain things clearly
Use visuals, if possible
Teams are powerful
Use open-ended questions
Respect choices
Narrate care & service
Check for understanding
Customers are people too
Above & beyond
You're welcome
Make connections quickly
Speak positively about team members
Connect through empathy
Make a personal connection
Accountability
Opportunities are everywhere
Follow through
Focus on R-E-S-P-E-C-T
Show instead of tell
Listen carefully
Demonstrate empathy
Use preferred names and pronouns
Call out positive actions
Let your customer ask questions
Please
Build confidence for better decisions
Celebrate your team!
Thank you
Working together
Manage expectations
Use common words & phrases, not jargon
Assume good intent
Empathy for self
