Accountability Listen carefully Connect through empathy Offer choices, if appropriate Celebrate your team! Manage expectations Respect choices Focus on R-E-S-P- E-C-T Use preferred names and pronouns Information is power! Empathy for self Speak positively about team members Explain what and why Hear what your customer is saying Show instead of tell Empower our customers Thank you Teams are powerful Working together Make a personal connection Check for understanding Use visuals, if possible Call out positive actions Narrate care & service Assume good intent Build confidence for better decisions Explain things clearly Above & beyond Opportunities are everywhere Use open- ended questions Follow through Make connections quickly Exceed expectations Tolerance 'It sounds like you're saying' Show courtesy & respect Acceptance Respect Let your customer ask questions Please Simple & clear is best You're welcome Use common words & phrases, not jargon Customers are people too Demonstrate empathy Maintain dignity Accountability Listen carefully Connect through empathy Offer choices, if appropriate Celebrate your team! Manage expectations Respect choices Focus on R-E-S-P- E-C-T Use preferred names and pronouns Information is power! Empathy for self Speak positively about team members Explain what and why Hear what your customer is saying Show instead of tell Empower our customers Thank you Teams are powerful Working together Make a personal connection Check for understanding Use visuals, if possible Call out positive actions Narrate care & service Assume good intent Build confidence for better decisions Explain things clearly Above & beyond Opportunities are everywhere Use open- ended questions Follow through Make connections quickly Exceed expectations Tolerance 'It sounds like you're saying' Show courtesy & respect Acceptance Respect Let your customer ask questions Please Simple & clear is best You're welcome Use common words & phrases, not jargon Customers are people too Demonstrate empathy Maintain dignity
(Print)
Accountability
Listen carefully
Connect through empathy
Offer choices, if appropriate
Celebrate your team!
Manage expectations
Respect choices
Focus on R-E-S-P-E-C-T
Use preferred names and pronouns
Information is power!
Empathy for self
Speak positively about team members
Explain what and why
Hear what your customer is saying
Show instead of tell
Empower our customers
Thank you
Teams are powerful
Working together
Make a personal connection
Check for understanding
Use visuals, if possible
Call out positive actions
Narrate care & service
Assume good intent
Build confidence for better decisions
Explain things clearly
Above & beyond
Opportunities are everywhere
Use open-ended questions
Follow through
Make connections quickly
Exceed expectations
Tolerance
'It sounds like you're saying'
Show courtesy & respect
Acceptance
Respect
Let your customer ask questions
Please
Simple & clear is best
You're welcome
Use common words & phrases, not jargon
Customers are people too
Demonstrate empathy
Maintain dignity
