'It soundslike you'resaying'Make apersonalconnectionSimple& clearis bestExplainthingsclearlyEmpathyfor selfYou'rewelcomeSpeakpositivelyabout teammembersOpportunitiesareeverywhereManageexpectationsCall outpositiveactionsExplainwhatand whyLet yourcustomeraskquestionsAcceptanceUse commonwords &phrases, notjargonWorkingtogetherTeamsarepowerfulAccountabilityMaintaindignityInformationis power!Usepreferrednames andpronounsExceedexpectationsEmpowerourcustomersRespectchoicesUse open-endedquestionsNarratecare &serviceUsevisuals, ifpossibleRespectListencarefullyBuildconfidencefor betterdecisionsCheck forunderstandingFocus onR-E-S-P-E-C-TPleaseAbove&beyondOfferchoices, ifappropriateShowinsteadof tellConnectthroughempathyCustomersare peopletooFollowthroughDemonstrateempathyCelebrateyourteam!AssumegoodintentMakeconnectionsquicklyShowcourtesy& respectThankyouToleranceHear whatyourcustomeris saying'It soundslike you'resaying'Make apersonalconnectionSimple& clearis bestExplainthingsclearlyEmpathyfor selfYou'rewelcomeSpeakpositivelyabout teammembersOpportunitiesareeverywhereManageexpectationsCall outpositiveactionsExplainwhatand whyLet yourcustomeraskquestionsAcceptanceUse commonwords &phrases, notjargonWorkingtogetherTeamsarepowerfulAccountabilityMaintaindignityInformationis power!Usepreferrednames andpronounsExceedexpectationsEmpowerourcustomersRespectchoicesUse open-endedquestionsNarratecare &serviceUsevisuals, ifpossibleRespectListencarefullyBuildconfidencefor betterdecisionsCheck forunderstandingFocus onR-E-S-P-E-C-TPleaseAbove&beyondOfferchoices, ifappropriateShowinsteadof tellConnectthroughempathyCustomersare peopletooFollowthroughDemonstrateempathyCelebrateyourteam!AssumegoodintentMakeconnectionsquicklyShowcourtesy& respectThankyouToleranceHear whatyourcustomeris saying

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 'It sounds like you're saying'
  2. Make a personal connection
  3. Simple & clear is best
  4. Explain things clearly
  5. Empathy for self
  6. You're welcome
  7. Speak positively about team members
  8. Opportunities are everywhere
  9. Manage expectations
  10. Call out positive actions
  11. Explain what and why
  12. Let your customer ask questions
  13. Acceptance
  14. Use common words & phrases, not jargon
  15. Working together
  16. Teams are powerful
  17. Accountability
  18. Maintain dignity
  19. Information is power!
  20. Use preferred names and pronouns
  21. Exceed expectations
  22. Empower our customers
  23. Respect choices
  24. Use open-ended questions
  25. Narrate care & service
  26. Use visuals, if possible
  27. Respect
  28. Listen carefully
  29. Build confidence for better decisions
  30. Check for understanding
  31. Focus on R-E-S-P-E-C-T
  32. Please
  33. Above & beyond
  34. Offer choices, if appropriate
  35. Show instead of tell
  36. Connect through empathy
  37. Customers are people too
  38. Follow through
  39. Demonstrate empathy
  40. Celebrate your team!
  41. Assume good intent
  42. Make connections quickly
  43. Show courtesy & respect
  44. Thank you
  45. Tolerance
  46. Hear what your customer is saying