Narratecare &serviceListencarefully'It soundslike you'resaying'ManageexpectationsConnectthroughempathyShowcourtesy& respectTeamsarepowerfulRespectThankyouCustomersare peopletooUse commonwords &phrases, notjargonCheck forunderstandingOpportunitiesareeverywhereLet yourcustomeraskquestionsCelebrateyourteam!RespectchoicesCall outpositiveactionsEmpowerourcustomersMakeconnectionsquicklyEmpathyfor selfHear whatyourcustomeris sayingFocus onR-E-S-P-E-C-TAbove&beyondUsepreferrednames andpronounsExceedexpectationsWorkingtogetherMake apersonalconnectionAccountabilityExplainwhatand whyInformationis power!ExplainthingsclearlyMaintaindignitySpeakpositivelyabout teammembersYou'rewelcomeDemonstrateempathyUse open-endedquestionsToleranceFollowthroughShowinsteadof tellUsevisuals, ifpossibleOfferchoices, ifappropriateBuildconfidencefor betterdecisionsAssumegoodintentSimple& clearis bestAcceptancePleaseNarratecare &serviceListencarefully'It soundslike you'resaying'ManageexpectationsConnectthroughempathyShowcourtesy& respectTeamsarepowerfulRespectThankyouCustomersare peopletooUse commonwords &phrases, notjargonCheck forunderstandingOpportunitiesareeverywhereLet yourcustomeraskquestionsCelebrateyourteam!RespectchoicesCall outpositiveactionsEmpowerourcustomersMakeconnectionsquicklyEmpathyfor selfHear whatyourcustomeris sayingFocus onR-E-S-P-E-C-TAbove&beyondUsepreferrednames andpronounsExceedexpectationsWorkingtogetherMake apersonalconnectionAccountabilityExplainwhatand whyInformationis power!ExplainthingsclearlyMaintaindignitySpeakpositivelyabout teammembersYou'rewelcomeDemonstrateempathyUse open-endedquestionsToleranceFollowthroughShowinsteadof tellUsevisuals, ifpossibleOfferchoices, ifappropriateBuildconfidencefor betterdecisionsAssumegoodintentSimple& clearis bestAcceptancePlease

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Narrate care & service
  2. Listen carefully
  3. 'It sounds like you're saying'
  4. Manage expectations
  5. Connect through empathy
  6. Show courtesy & respect
  7. Teams are powerful
  8. Respect
  9. Thank you
  10. Customers are people too
  11. Use common words & phrases, not jargon
  12. Check for understanding
  13. Opportunities are everywhere
  14. Let your customer ask questions
  15. Celebrate your team!
  16. Respect choices
  17. Call out positive actions
  18. Empower our customers
  19. Make connections quickly
  20. Empathy for self
  21. Hear what your customer is saying
  22. Focus on R-E-S-P-E-C-T
  23. Above & beyond
  24. Use preferred names and pronouns
  25. Exceed expectations
  26. Working together
  27. Make a personal connection
  28. Accountability
  29. Explain what and why
  30. Information is power!
  31. Explain things clearly
  32. Maintain dignity
  33. Speak positively about team members
  34. You're welcome
  35. Demonstrate empathy
  36. Use open-ended questions
  37. Tolerance
  38. Follow through
  39. Show instead of tell
  40. Use visuals, if possible
  41. Offer choices, if appropriate
  42. Build confidence for better decisions
  43. Assume good intent
  44. Simple & clear is best
  45. Acceptance
  46. Please