Explainwhatand whyUse open-endedquestionsCall outpositiveactionsToleranceInformationis power!Focus onR-E-S-P-E-C-TLet yourcustomeraskquestionsCelebrateyourteam!Above&beyondUsevisuals, ifpossibleFollowthroughNarratecare &serviceCustomersare peopletooBuildconfidencefor betterdecisionsUse commonwords &phrases, notjargonMaintaindignityPleaseEmpathyfor selfDemonstrateempathy'It soundslike you'resaying'AssumegoodintentListencarefullyRespectchoicesConnectthroughempathyShowcourtesy& respectRespectMake apersonalconnectionSpeakpositivelyabout teammembersSimple& clearis bestUsepreferrednames andpronounsExceedexpectationsThankyouAccountabilityHear whatyourcustomeris sayingOpportunitiesareeverywhereTeamsarepowerfulYou'rewelcomeEmpowerourcustomersOfferchoices, ifappropriateShowinsteadof tellAcceptanceExplainthingsclearlyCheck forunderstandingMakeconnectionsquicklyManageexpectationsWorkingtogetherExplainwhatand whyUse open-endedquestionsCall outpositiveactionsToleranceInformationis power!Focus onR-E-S-P-E-C-TLet yourcustomeraskquestionsCelebrateyourteam!Above&beyondUsevisuals, ifpossibleFollowthroughNarratecare &serviceCustomersare peopletooBuildconfidencefor betterdecisionsUse commonwords &phrases, notjargonMaintaindignityPleaseEmpathyfor selfDemonstrateempathy'It soundslike you'resaying'AssumegoodintentListencarefullyRespectchoicesConnectthroughempathyShowcourtesy& respectRespectMake apersonalconnectionSpeakpositivelyabout teammembersSimple& clearis bestUsepreferrednames andpronounsExceedexpectationsThankyouAccountabilityHear whatyourcustomeris sayingOpportunitiesareeverywhereTeamsarepowerfulYou'rewelcomeEmpowerourcustomersOfferchoices, ifappropriateShowinsteadof tellAcceptanceExplainthingsclearlyCheck forunderstandingMakeconnectionsquicklyManageexpectationsWorkingtogether

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain what and why
  2. Use open-ended questions
  3. Call out positive actions
  4. Tolerance
  5. Information is power!
  6. Focus on R-E-S-P-E-C-T
  7. Let your customer ask questions
  8. Celebrate your team!
  9. Above & beyond
  10. Use visuals, if possible
  11. Follow through
  12. Narrate care & service
  13. Customers are people too
  14. Build confidence for better decisions
  15. Use common words & phrases, not jargon
  16. Maintain dignity
  17. Please
  18. Empathy for self
  19. Demonstrate empathy
  20. 'It sounds like you're saying'
  21. Assume good intent
  22. Listen carefully
  23. Respect choices
  24. Connect through empathy
  25. Show courtesy & respect
  26. Respect
  27. Make a personal connection
  28. Speak positively about team members
  29. Simple & clear is best
  30. Use preferred names and pronouns
  31. Exceed expectations
  32. Thank you
  33. Accountability
  34. Hear what your customer is saying
  35. Opportunities are everywhere
  36. Teams are powerful
  37. You're welcome
  38. Empower our customers
  39. Offer choices, if appropriate
  40. Show instead of tell
  41. Acceptance
  42. Explain things clearly
  43. Check for understanding
  44. Make connections quickly
  45. Manage expectations
  46. Working together