Focus onR-E-S-P-E-C-TManageexpectationsSpeakpositivelyabout teammembers'It soundslike you'resaying'DemonstrateempathyPleaseUsevisuals, ifpossibleConnectthroughempathyListencarefullyThankyouExplainthingsclearlySimple& clearis bestYou'rewelcomeMaintaindignityAccountabilityRespectchoicesAssumegoodintentExceedexpectationsUsepreferrednames andpronounsFollowthroughOpportunitiesareeverywhereAcceptanceEmpathyfor selfAbove&beyondRespectCelebrateyourteam!Let yourcustomeraskquestionsWorkingtogetherExplainwhatand whyOfferchoices, ifappropriateUse open-endedquestionsHear whatyourcustomeris sayingNarratecare &serviceCheck forunderstandingBuildconfidencefor betterdecisionsTeamsarepowerfulEmpowerourcustomersInformationis power!Call outpositiveactionsShowcourtesy& respectCustomersare peopletooShowinsteadof tellUse commonwords &phrases, notjargonMakeconnectionsquicklyMake apersonalconnectionToleranceFocus onR-E-S-P-E-C-TManageexpectationsSpeakpositivelyabout teammembers'It soundslike you'resaying'DemonstrateempathyPleaseUsevisuals, ifpossibleConnectthroughempathyListencarefullyThankyouExplainthingsclearlySimple& clearis bestYou'rewelcomeMaintaindignityAccountabilityRespectchoicesAssumegoodintentExceedexpectationsUsepreferrednames andpronounsFollowthroughOpportunitiesareeverywhereAcceptanceEmpathyfor selfAbove&beyondRespectCelebrateyourteam!Let yourcustomeraskquestionsWorkingtogetherExplainwhatand whyOfferchoices, ifappropriateUse open-endedquestionsHear whatyourcustomeris sayingNarratecare &serviceCheck forunderstandingBuildconfidencefor betterdecisionsTeamsarepowerfulEmpowerourcustomersInformationis power!Call outpositiveactionsShowcourtesy& respectCustomersare peopletooShowinsteadof tellUse commonwords &phrases, notjargonMakeconnectionsquicklyMake apersonalconnectionTolerance

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focus on R-E-S-P-E-C-T
  2. Manage expectations
  3. Speak positively about team members
  4. 'It sounds like you're saying'
  5. Demonstrate empathy
  6. Please
  7. Use visuals, if possible
  8. Connect through empathy
  9. Listen carefully
  10. Thank you
  11. Explain things clearly
  12. Simple & clear is best
  13. You're welcome
  14. Maintain dignity
  15. Accountability
  16. Respect choices
  17. Assume good intent
  18. Exceed expectations
  19. Use preferred names and pronouns
  20. Follow through
  21. Opportunities are everywhere
  22. Acceptance
  23. Empathy for self
  24. Above & beyond
  25. Respect
  26. Celebrate your team!
  27. Let your customer ask questions
  28. Working together
  29. Explain what and why
  30. Offer choices, if appropriate
  31. Use open-ended questions
  32. Hear what your customer is saying
  33. Narrate care & service
  34. Check for understanding
  35. Build confidence for better decisions
  36. Teams are powerful
  37. Empower our customers
  38. Information is power!
  39. Call out positive actions
  40. Show courtesy & respect
  41. Customers are people too
  42. Show instead of tell
  43. Use common words & phrases, not jargon
  44. Make connections quickly
  45. Make a personal connection
  46. Tolerance