Celebrateyourteam!OpportunitiesareeverywhereListencarefullyConnectthroughempathySpeakpositivelyabout teammembersFollowthroughUsepreferrednames andpronounsEmpowerourcustomersMaintaindignityExplainthingsclearlyCall outpositiveactionsManageexpectationsShowinsteadof tellRespectCheck forunderstandingLet yourcustomeraskquestionsToleranceYou'rewelcome'It soundslike you'resaying'TeamsarepowerfulAccountabilityInformationis power!Showcourtesy& respectCustomersare peopletooThankyouRespectchoicesSimple& clearis bestBuildconfidencefor betterdecisionsMakeconnectionsquicklyNarratecare &serviceAssumegoodintentMake apersonalconnectionAbove&beyondAcceptanceExceedexpectationsUsevisuals, ifpossibleDemonstrateempathyExplainwhatand whyWorkingtogetherUse commonwords &phrases, notjargonHear whatyourcustomeris sayingPleaseUse open-endedquestionsOfferchoices, ifappropriateEmpathyfor selfFocus onR-E-S-P-E-C-TCelebrateyourteam!OpportunitiesareeverywhereListencarefullyConnectthroughempathySpeakpositivelyabout teammembersFollowthroughUsepreferrednames andpronounsEmpowerourcustomersMaintaindignityExplainthingsclearlyCall outpositiveactionsManageexpectationsShowinsteadof tellRespectCheck forunderstandingLet yourcustomeraskquestionsToleranceYou'rewelcome'It soundslike you'resaying'TeamsarepowerfulAccountabilityInformationis power!Showcourtesy& respectCustomersare peopletooThankyouRespectchoicesSimple& clearis bestBuildconfidencefor betterdecisionsMakeconnectionsquicklyNarratecare &serviceAssumegoodintentMake apersonalconnectionAbove&beyondAcceptanceExceedexpectationsUsevisuals, ifpossibleDemonstrateempathyExplainwhatand whyWorkingtogetherUse commonwords &phrases, notjargonHear whatyourcustomeris sayingPleaseUse open-endedquestionsOfferchoices, ifappropriateEmpathyfor selfFocus onR-E-S-P-E-C-T

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Celebrate your team!
  2. Opportunities are everywhere
  3. Listen carefully
  4. Connect through empathy
  5. Speak positively about team members
  6. Follow through
  7. Use preferred names and pronouns
  8. Empower our customers
  9. Maintain dignity
  10. Explain things clearly
  11. Call out positive actions
  12. Manage expectations
  13. Show instead of tell
  14. Respect
  15. Check for understanding
  16. Let your customer ask questions
  17. Tolerance
  18. You're welcome
  19. 'It sounds like you're saying'
  20. Teams are powerful
  21. Accountability
  22. Information is power!
  23. Show courtesy & respect
  24. Customers are people too
  25. Thank you
  26. Respect choices
  27. Simple & clear is best
  28. Build confidence for better decisions
  29. Make connections quickly
  30. Narrate care & service
  31. Assume good intent
  32. Make a personal connection
  33. Above & beyond
  34. Acceptance
  35. Exceed expectations
  36. Use visuals, if possible
  37. Demonstrate empathy
  38. Explain what and why
  39. Working together
  40. Use common words & phrases, not jargon
  41. Hear what your customer is saying
  42. Please
  43. Use open-ended questions
  44. Offer choices, if appropriate
  45. Empathy for self
  46. Focus on R-E-S-P-E-C-T