Empower our customers Make a personal connection Tolerance Thank you Information is power! Make connections quickly Let your customer ask questions Working together Follow through Use visuals, if possible Listen carefully Maintain dignity Hear what your customer is saying Please Manage expectations Demonstrate empathy Focus on R-E-S-P- E-C-T 'It sounds like you're saying' Show courtesy & respect Above & beyond Show instead of tell Respect choices Use preferred names and pronouns Teams are powerful Use open- ended questions You're welcome Accountability Simple & clear is best Opportunities are everywhere Customers are people too Celebrate your team! Use common words & phrases, not jargon Check for understanding Exceed expectations Explain what and why Empathy for self Explain things clearly Call out positive actions Offer choices, if appropriate Connect through empathy Narrate care & service Speak positively about team members Respect Assume good intent Acceptance Build confidence for better decisions Empower our customers Make a personal connection Tolerance Thank you Information is power! Make connections quickly Let your customer ask questions Working together Follow through Use visuals, if possible Listen carefully Maintain dignity Hear what your customer is saying Please Manage expectations Demonstrate empathy Focus on R-E-S-P- E-C-T 'It sounds like you're saying' Show courtesy & respect Above & beyond Show instead of tell Respect choices Use preferred names and pronouns Teams are powerful Use open- ended questions You're welcome Accountability Simple & clear is best Opportunities are everywhere Customers are people too Celebrate your team! Use common words & phrases, not jargon Check for understanding Exceed expectations Explain what and why Empathy for self Explain things clearly Call out positive actions Offer choices, if appropriate Connect through empathy Narrate care & service Speak positively about team members Respect Assume good intent Acceptance Build confidence for better decisions
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empower our customers
Make a personal connection
Tolerance
Thank you
Information is power!
Make connections quickly
Let your customer ask questions
Working together
Follow through
Use visuals, if possible
Listen carefully
Maintain dignity
Hear what your customer is saying
Please
Manage expectations
Demonstrate empathy
Focus on R-E-S-P-E-C-T
'It sounds like you're saying'
Show courtesy & respect
Above & beyond
Show instead of tell
Respect choices
Use preferred names and pronouns
Teams are powerful
Use open-ended questions
You're welcome
Accountability
Simple & clear is best
Opportunities are everywhere
Customers are people too
Celebrate your team!
Use common words & phrases, not jargon
Check for understanding
Exceed expectations
Explain what and why
Empathy for self
Explain things clearly
Call out positive actions
Offer choices, if appropriate
Connect through empathy
Narrate care & service
Speak positively about team members
Respect
Assume good intent
Acceptance
Build confidence for better decisions