OpportunitiesareeverywhereListencarefullySimple& clearis bestCustomersare peopletooAccountabilityUse commonwords &phrases, notjargonUse open-endedquestionsPleaseEmpowerourcustomersLet yourcustomeraskquestionsMake apersonalconnectionFocus onR-E-S-P-E-C-TUsepreferrednames andpronounsManageexpectationsYou'rewelcomeDemonstrateempathyEmpathyfor selfOfferchoices, ifappropriateSpeakpositivelyabout teammembersMakeconnectionsquicklyShowcourtesy& respectThankyouCheck forunderstandingRespectWorkingtogetherUsevisuals, ifpossibleAbove&beyondFollowthroughHear whatyourcustomeris sayingCelebrateyourteam!Buildconfidencefor betterdecisionsTeamsarepowerfulInformationis power!AssumegoodintentExceedexpectationsConnectthroughempathyNarratecare &serviceMaintaindignity'It soundslike you'resaying'Call outpositiveactionsShowinsteadof tellExplainthingsclearlyExplainwhatand whyAcceptanceToleranceRespectchoicesOpportunitiesareeverywhereListencarefullySimple& clearis bestCustomersare peopletooAccountabilityUse commonwords &phrases, notjargonUse open-endedquestionsPleaseEmpowerourcustomersLet yourcustomeraskquestionsMake apersonalconnectionFocus onR-E-S-P-E-C-TUsepreferrednames andpronounsManageexpectationsYou'rewelcomeDemonstrateempathyEmpathyfor selfOfferchoices, ifappropriateSpeakpositivelyabout teammembersMakeconnectionsquicklyShowcourtesy& respectThankyouCheck forunderstandingRespectWorkingtogetherUsevisuals, ifpossibleAbove&beyondFollowthroughHear whatyourcustomeris sayingCelebrateyourteam!Buildconfidencefor betterdecisionsTeamsarepowerfulInformationis power!AssumegoodintentExceedexpectationsConnectthroughempathyNarratecare &serviceMaintaindignity'It soundslike you'resaying'Call outpositiveactionsShowinsteadof tellExplainthingsclearlyExplainwhatand whyAcceptanceToleranceRespectchoices

Experience Drivers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opportunities are everywhere
  2. Listen carefully
  3. Simple & clear is best
  4. Customers are people too
  5. Accountability
  6. Use common words & phrases, not jargon
  7. Use open-ended questions
  8. Please
  9. Empower our customers
  10. Let your customer ask questions
  11. Make a personal connection
  12. Focus on R-E-S-P-E-C-T
  13. Use preferred names and pronouns
  14. Manage expectations
  15. You're welcome
  16. Demonstrate empathy
  17. Empathy for self
  18. Offer choices, if appropriate
  19. Speak positively about team members
  20. Make connections quickly
  21. Show courtesy & respect
  22. Thank you
  23. Check for understanding
  24. Respect
  25. Working together
  26. Use visuals, if possible
  27. Above & beyond
  28. Follow through
  29. Hear what your customer is saying
  30. Celebrate your team!
  31. Build confidence for better decisions
  32. Teams are powerful
  33. Information is power!
  34. Assume good intent
  35. Exceed expectations
  36. Connect through empathy
  37. Narrate care & service
  38. Maintain dignity
  39. 'It sounds like you're saying'
  40. Call out positive actions
  41. Show instead of tell
  42. Explain things clearly
  43. Explain what and why
  44. Acceptance
  45. Tolerance
  46. Respect choices