Focus on R-E-S-P- E-C-T Connect through empathy Make a personal connection Working together Customers are people too Use open- ended questions Above & beyond Demonstrate empathy Explain things clearly Check for understanding Empathy for self Use preferred names and pronouns Call out positive actions Let your customer ask questions Use common words & phrases, not jargon Maintain dignity Exceed expectations You're welcome Show courtesy & respect Make connections quickly Opportunities are everywhere Use visuals, if possible Tolerance Assume good intent Build confidence for better decisions Listen carefully Simple & clear is best Narrate care & service Acceptance Show instead of tell Accountability Follow through Respect choices Teams are powerful Explain what and why Thank you Offer choices, if appropriate Respect Celebrate your team! Speak positively about team members Please Manage expectations Hear what your customer is saying 'It sounds like you're saying' Empower our customers Information is power! Focus on R-E-S-P- E-C-T Connect through empathy Make a personal connection Working together Customers are people too Use open- ended questions Above & beyond Demonstrate empathy Explain things clearly Check for understanding Empathy for self Use preferred names and pronouns Call out positive actions Let your customer ask questions Use common words & phrases, not jargon Maintain dignity Exceed expectations You're welcome Show courtesy & respect Make connections quickly Opportunities are everywhere Use visuals, if possible Tolerance Assume good intent Build confidence for better decisions Listen carefully Simple & clear is best Narrate care & service Acceptance Show instead of tell Accountability Follow through Respect choices Teams are powerful Explain what and why Thank you Offer choices, if appropriate Respect Celebrate your team! Speak positively about team members Please Manage expectations Hear what your customer is saying 'It sounds like you're saying' Empower our customers Information is power!
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Focus on R-E-S-P-E-C-T
Connect through empathy
Make a personal connection
Working together
Customers are people too
Use open-ended questions
Above & beyond
Demonstrate empathy
Explain things clearly
Check for understanding
Empathy for self
Use preferred names and pronouns
Call out positive actions
Let your customer ask questions
Use common words & phrases, not jargon
Maintain dignity
Exceed expectations
You're welcome
Show courtesy & respect
Make connections quickly
Opportunities are everywhere
Use visuals, if possible
Tolerance
Assume good intent
Build confidence for better decisions
Listen carefully
Simple & clear is best
Narrate care & service
Acceptance
Show instead of tell
Accountability
Follow through
Respect choices
Teams are powerful
Explain what and why
Thank you
Offer choices, if appropriate
Respect
Celebrate your team!
Speak positively about team members
Please
Manage expectations
Hear what your customer is saying
'It sounds like you're saying'
Empower our customers
Information is power!
