This bingo card has a free space and 46 words: Respect, Acceptance, Tolerance, Maintain dignity, Assume good intent, Explain things clearly, Show courtesy & respect, Listen carefully, Demonstrate empathy, Narrate care & service, Exceed expectations, Empower our customers, Use preferred names and pronouns, Make a personal connection, Working together, Simple & clear is best, Check for understanding, Customers are people too, Make connections quickly, Teams are powerful, Accountability, Celebrate your team!, Speak positively about team members, Call out positive actions, Use visuals, if possible, Use common words & phrases, not jargon, Show instead of tell, Focus on R-E-S-P-E-C-T, Please, Thank you, You're welcome, Respect choices, Hear what your customer is saying, 'It sounds like you're saying', Connect through empathy, Empathy for self, Explain what and why, Opportunities are everywhere, Above & beyond, Manage expectations, Follow through, Build confidence for better decisions, Information is power!, Use open-ended questions, Let your customer ask questions and Offer choices, if appropriate.
Experience Drivers | QUALITY | Customer Service Bingo | Principles In Practice | Customer Effort BINGO
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