Descalated acall fromanotherteammate'sclaimMade ICwithin 2hoursSent a thankyou card tothe insuredor familyPaid watermitigation orRD on a claimthat was notyour ownTook care of aproblem on aclaim notassigned toyouDiscussedNPSsurvey atclosingThanked acustomer fortheir tenure withProgressiveHomeThoroughlywent over thescope of theapprovedestimateExpressedempathyon initialcontactRelated to orfoundcommonground withthe customerDid a followup call after7 days of the1st paymentCalled toinsured forpulse checkduring repairprocessFasttracked aclaim whenwarrantedSent a follow-up email afterIC explainingstepsCalled theHOA directlyto get thebylawsRecommendedinsured tospeak withagent tobroadencoverageOffered avendorthrough TPAat settlementContacted aplumber ortechnician forthe customerAsked theinsuredabouttheir dayTook acustomerservicetrainingPracticedactivelisteningon the callCleared andreturned allvoicemailssame dayIssuedAdvancePaymentSent acondolencescard to theinsured'sfamilyDescalated acall fromanotherteammate'sclaimMade ICwithin 2hoursSent a thankyou card tothe insuredor familyPaid watermitigation orRD on a claimthat was notyour ownTook care of aproblem on aclaim notassigned toyouDiscussedNPSsurvey atclosingThanked acustomer fortheir tenure withProgressiveHomeThoroughlywent over thescope of theapprovedestimateExpressedempathyon initialcontactRelated to orfoundcommonground withthe customerDid a followup call after7 days of the1st paymentCalled toinsured forpulse checkduring repairprocessFasttracked aclaim whenwarrantedSent a follow-up email afterIC explainingstepsCalled theHOA directlyto get thebylawsRecommendedinsured tospeak withagent tobroadencoverageOffered avendorthrough TPAat settlementContacted aplumber ortechnician forthe customerAsked theinsuredabouttheir dayTook acustomerservicetrainingPracticedactivelisteningon the callCleared andreturned allvoicemailssame dayIssuedAdvancePaymentSent acondolencescard to theinsured'sfamily

Thinking Of Our Customers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Descalated a call from another teammate's claim
  2. Made IC within 2 hours
  3. Sent a thank you card to the insured or family
  4. Paid water mitigation or RD on a claim that was not your own
  5. Took care of a problem on a claim not assigned to you
  6. Discussed NPS survey at closing
  7. Thanked a customer for their tenure with Progressive Home
  8. Thoroughly went over the scope of the approved estimate
  9. Expressed empathy on initial contact
  10. Related to or found common ground with the customer
  11. Did a follow up call after 7 days of the 1st payment
  12. Called to insured for pulse check during repair process
  13. Fast tracked a claim when warranted
  14. Sent a follow-up email after IC explaining steps
  15. Called the HOA directly to get the bylaws
  16. Recommended insured to speak with agent to broaden coverage
  17. Offered a vendor through TPA at settlement
  18. Contacted a plumber or technician for the customer
  19. Asked the insured about their day
  20. Took a customer service training
  21. Practiced active listening on the call
  22. Cleared and returned all voicemails same day
  23. Issued Advance Payment
  24. Sent a condolences card to the insured's family