(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Practiced active listening on the call
Took a customer service training
Expressed empathy on initial contact
Descalated a call from another teammate's claim
Issued Advance Payment
Sent a thank you card to the insured or family
Recommended insured to speak with agent to broaden coverage
Made IC within 2 hours
Sent a follow-up email after IC explaining steps
Called to insured for pulse check during repair process
Contacted a plumber or technician for the customer
Asked the insured about their day
Called the HOA directly to get the bylaws
Related to or found common ground with the customer
Took care of a problem on a claim not assigned to you
Did a follow up call after 7 days of the 1st payment
Sent a condolences card to the insured's family
Cleared and returned all voicemails same day
Fast tracked a claim when warranted
Thanked a customer for their tenure with Progressive Home
Paid water mitigation or RD on a claim that was not your own
Thoroughly went over the scope of the approved estimate
