(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked the insured about their day
Descalated a call from another teammate's claim
Recommended insured to speak with agent to broaden coverage
Expressed empathy on initial contact
Related to or found common ground with the customer
Contacted a plumber or technician for the customer
Practiced active listening on the call
Issued Advance Payment
Thoroughly went over the scope of the approved estimate
Fast tracked a claim when warranted
Called to insured for pulse check during repair process
Did a follow up call after 7 days of the 1st payment
Paid water mitigation or RD on a claim that was not your own
Thanked a customer for their tenure with Progressive Home
Took a customer service training
Sent a follow-up email after IC explaining steps
Discussed NPS survey at closing
Sent a thank you card to the insured or family
Took care of a problem on a claim not assigned to you
