(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made IC within 2 hours
Sent a thank you card to the insured or family
Recommended insured to speak with agent to broaden coverage
Fast tracked a claim when warranted
Discussed NPS survey at closing
Expressed empathy on initial contact
Related to or found common ground with the customer
Paid water mitigation or RD on a claim that was not your own
Offered a vendor through TPA at settlement
Practiced active listening on the call
Sent a condolences card to the insured's family
Contacted a plumber or technician for the customer
Asked the insured about their day
Thanked a customer for their tenure with Progressive Home
Took care of a problem on a claim not assigned to you
Cleared and returned all voicemails same day
Descalated a call from another teammate's claim
Called to insured for pulse check during repair process
Sent a follow-up email after IC explaining steps
Took a customer service training
Issued Advance Payment
Called the HOA directly to get the bylaws
Did a follow up call after 7 days of the 1st payment
Thoroughly went over the scope of the approved estimate
