IssuedAdvancePaymentRelated to orfoundcommonground withthe customerCalled toinsured forpulse checkduring repairprocessPaid watermitigation orRD on a claimthat was notyour ownDiscussedNPSsurvey atclosingThanked acustomer fortheir tenure withProgressiveHomeDescalated acall fromanotherteammate'sclaimTook acustomerservicetrainingCleared andreturned allvoicemailssame dayDid a followup call after7 days of the1st paymentOffered avendorthrough TPAat settlementSent a thankyou card tothe insuredor familyRecommendedinsured tospeak withagent tobroadencoverageFasttracked aclaim whenwarrantedPracticedactivelisteningon the callTook care of aproblem on aclaim notassigned toyouSent a follow-up email afterIC explainingstepsMade ICwithin 2hoursAsked theinsuredabouttheir dayCalled theHOA directlyto get thebylawsContacted aplumber ortechnician forthe customerExpressedempathyon initialcontactThoroughlywent over thescope of theapprovedestimateSent acondolencescard to theinsured'sfamilyIssuedAdvancePaymentRelated to orfoundcommonground withthe customerCalled toinsured forpulse checkduring repairprocessPaid watermitigation orRD on a claimthat was notyour ownDiscussedNPSsurvey atclosingThanked acustomer fortheir tenure withProgressiveHomeDescalated acall fromanotherteammate'sclaimTook acustomerservicetrainingCleared andreturned allvoicemailssame dayDid a followup call after7 days of the1st paymentOffered avendorthrough TPAat settlementSent a thankyou card tothe insuredor familyRecommendedinsured tospeak withagent tobroadencoverageFasttracked aclaim whenwarrantedPracticedactivelisteningon the callTook care of aproblem on aclaim notassigned toyouSent a follow-up email afterIC explainingstepsMade ICwithin 2hoursAsked theinsuredabouttheir dayCalled theHOA directlyto get thebylawsContacted aplumber ortechnician forthe customerExpressedempathyon initialcontactThoroughlywent over thescope of theapprovedestimateSent acondolencescard to theinsured'sfamily

Thinking Of Our Customers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issued Advance Payment
  2. Related to or found common ground with the customer
  3. Called to insured for pulse check during repair process
  4. Paid water mitigation or RD on a claim that was not your own
  5. Discussed NPS survey at closing
  6. Thanked a customer for their tenure with Progressive Home
  7. Descalated a call from another teammate's claim
  8. Took a customer service training
  9. Cleared and returned all voicemails same day
  10. Did a follow up call after 7 days of the 1st payment
  11. Offered a vendor through TPA at settlement
  12. Sent a thank you card to the insured or family
  13. Recommended insured to speak with agent to broaden coverage
  14. Fast tracked a claim when warranted
  15. Practiced active listening on the call
  16. Took care of a problem on a claim not assigned to you
  17. Sent a follow-up email after IC explaining steps
  18. Made IC within 2 hours
  19. Asked the insured about their day
  20. Called the HOA directly to get the bylaws
  21. Contacted a plumber or technician for the customer
  22. Expressed empathy on initial contact
  23. Thoroughly went over the scope of the approved estimate
  24. Sent a condolences card to the insured's family