Called theHOA directlyto get thebylawsContacted aplumber ortechnician forthe customerDescalated acall fromanotherteammate'sclaimPaid watermitigation orRD on a claimthat was notyour ownTook acustomerservicetrainingMade ICwithin 2hoursAsked theinsuredabouttheir dayIssuedAdvancePaymentCleared andreturned allvoicemailssame daySent a thankyou card tothe insuredor familyOffered avendorthrough TPAat settlementTook care of aproblem on aclaim notassigned toyouFasttracked aclaim whenwarrantedCalled toinsured forpulse checkduring repairprocessSent acondolencescard to theinsured'sfamilySent a follow-up email afterIC explainingstepsDid a followup call after7 days of the1st paymentRecommendedinsured tospeak withagent tobroadencoveragePracticedactivelisteningon the callThoroughlywent over thescope of theapprovedestimateThanked acustomer fortheir tenure withProgressiveHomeDiscussedNPSsurvey atclosingRelated to orfoundcommonground withthe customerExpressedempathyon initialcontactCalled theHOA directlyto get thebylawsContacted aplumber ortechnician forthe customerDescalated acall fromanotherteammate'sclaimPaid watermitigation orRD on a claimthat was notyour ownTook acustomerservicetrainingMade ICwithin 2hoursAsked theinsuredabouttheir dayIssuedAdvancePaymentCleared andreturned allvoicemailssame daySent a thankyou card tothe insuredor familyOffered avendorthrough TPAat settlementTook care of aproblem on aclaim notassigned toyouFasttracked aclaim whenwarrantedCalled toinsured forpulse checkduring repairprocessSent acondolencescard to theinsured'sfamilySent a follow-up email afterIC explainingstepsDid a followup call after7 days of the1st paymentRecommendedinsured tospeak withagent tobroadencoveragePracticedactivelisteningon the callThoroughlywent over thescope of theapprovedestimateThanked acustomer fortheir tenure withProgressiveHomeDiscussedNPSsurvey atclosingRelated to orfoundcommonground withthe customerExpressedempathyon initialcontact

Thinking Of Our Customers - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called the HOA directly to get the bylaws
  2. Contacted a plumber or technician for the customer
  3. Descalated a call from another teammate's claim
  4. Paid water mitigation or RD on a claim that was not your own
  5. Took a customer service training
  6. Made IC within 2 hours
  7. Asked the insured about their day
  8. Issued Advance Payment
  9. Cleared and returned all voicemails same day
  10. Sent a thank you card to the insured or family
  11. Offered a vendor through TPA at settlement
  12. Took care of a problem on a claim not assigned to you
  13. Fast tracked a claim when warranted
  14. Called to insured for pulse check during repair process
  15. Sent a condolences card to the insured's family
  16. Sent a follow-up email after IC explaining steps
  17. Did a follow up call after 7 days of the 1st payment
  18. Recommended insured to speak with agent to broaden coverage
  19. Practiced active listening on the call
  20. Thoroughly went over the scope of the approved estimate
  21. Thanked a customer for their tenure with Progressive Home
  22. Discussed NPS survey at closing
  23. Related to or found common ground with the customer
  24. Expressed empathy on initial contact