(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Discussed NPS survey at closing
Thanked a customer for their tenure with Progressive Home
Practiced active listening on the call
Paid water mitigation or RD on a claim that was not your own
Made IC within 2 hours
Expressed empathy on initial contact
Issued Advance Payment
Thoroughly went over the scope of the approved estimate
Took care of a problem on a claim not assigned to you
Sent a thank you card to the insured or family
Asked the insured about their day
Called the HOA directly to get the bylaws
Called to insured for pulse check during repair process
Related to or found common ground with the customer
Took a customer service training
Cleared and returned all voicemails same day
Fast tracked a claim when warranted
Recommended insured to speak with agent to broaden coverage
Did a follow up call after 7 days of the 1st payment
Sent a follow-up email after IC explaining steps
Contacted a plumber or technician for the customer
