This bingo card has a free space and 24 words: Issued Advance Payment, Thoroughly went over the scope of the approved estimate, Discussed NPS survey at closing, Sent a thank you card to the insured or family, Thanked a customer for their tenure with Progressive Home, Descalated a call from another teammate's claim, Asked the insured about their day, Practiced active listening on the call, Sent a follow-up email after IC explaining steps, Called to insured for pulse check during repair process, Took care of a problem on a claim not assigned to you, Sent a condolences card to the insured's family, Did a follow up call after 7 days of the 1st payment, Offered a vendor through TPA at settlement, Fast tracked a claim when warranted, Called the HOA directly to get the bylaws, Expressed empathy on initial contact, Paid water mitigation or RD on a claim that was not your own, Related to or found common ground with the customer, Recommended insured to speak with agent to broaden coverage, Made IC within 2 hours, Cleared and returned all voicemails same day, Contacted a plumber or technician for the customer and Took a customer service training.
Customer service week | Making the most of your time | EZ CC BINGO | I got it! | Customer Service Bingo
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