Providepositiverecognition toa co-worker(Name: _____)Write downan exampleof ending thecall on apositive noteThank acustomerfor theirbusinessSlow acustomerdown andtake controlof the callExercisean AttitudeAnchor onyour listSay caller'sname atleast 3 timesduring a callShare asincere"Thank You"(MR, RPO, orUND)CompleteCert whileon callReach outand connectwith 3 co-workersPromotethe FSNWebsiteUse teammember as aresource (vsLead) forexpediting acaseVerifycustomerinformationon 3 callsMake it easyfor thecustomer todo businesswith usMake acustomerlaugh!Pick up allrelated caseswhenopening anew caseDiffuse adifficultsituationfor a clientPortray energyandprofessionalismFollow up withcustomer toupdate timelineor confirmdeliveryRegisterInsured forSuppressionWrite down3 ways youEngagedthe callerBeat thetimelineexpectationgiven to thecallerUsedocumentationand followcorrectproceduresInstillconfidence andestablishservicestandards withcustomerWork atleast 1 hourof voluntaryOTListen and askprobingquestions forunderstanding& detailsProvidepositiverecognition toa co-worker(Name: _____)Write downan exampleof ending thecall on apositive noteThank acustomerfor theirbusinessSlow acustomerdown andtake controlof the callExercisean AttitudeAnchor onyour listSay caller'sname atleast 3 timesduring a callShare asincere"Thank You"(MR, RPO, orUND)CompleteCert whileon callReach outand connectwith 3 co-workersPromotethe FSNWebsiteUse teammember as aresource (vsLead) forexpediting acaseVerifycustomerinformationon 3 callsMake it easyfor thecustomer todo businesswith usMake acustomerlaugh!Pick up allrelated caseswhenopening anew caseDiffuse adifficultsituationfor a clientPortray energyandprofessionalismFollow up withcustomer toupdate timelineor confirmdeliveryRegisterInsured forSuppressionWrite down3 ways youEngagedthe callerBeat thetimelineexpectationgiven to thecallerUsedocumentationand followcorrectproceduresInstillconfidence andestablishservicestandards withcustomerWork atleast 1 hourof voluntaryOTListen and askprobingquestions forunderstanding& details

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide positive recognition to a co-worker (Name: _____)
  2. Write down an example of ending the call on a positive note
  3. Thank a customer for their business
  4. Slow a customer down and take control of the call
  5. Exercise an Attitude Anchor on your list
  6. Say caller's name at least 3 times during a call
  7. Share a sincere "Thank You" (MR, RPO, or UND)
  8. Complete Cert while on call
  9. Reach out and connect with 3 co-workers
  10. Promote the FSN Website
  11. Use team member as a resource (vs Lead) for expediting a case
  12. Verify customer information on 3 calls
  13. Make it easy for the customer to do business with us
  14. Make a customer laugh!
  15. Pick up all related cases when opening a new case
  16. Diffuse a difficult situation for a client
  17. Portray energy and professionalism
  18. Follow up with customer to update timeline or confirm delivery
  19. Register Insured for Suppression
  20. Write down 3 ways you Engaged the caller
  21. Beat the timeline expectation given to the caller
  22. Use documentation and follow correct procedures
  23. Instill confidence and establish service standards with customer
  24. Work at least 1 hour of voluntary OT
  25. Listen and ask probing questions for understanding & details