Exercisean AttitudeAnchor onyour listPortray energyandprofessionalismThank acustomerfor theirbusinessPromotethe FSNWebsiteCompleteCert whileon callMake it easyfor thecustomer todo businesswith usListen and askprobingquestions forunderstanding& detailsSlow acustomerdown andtake controlof the callDiffuse adifficultsituationfor a clientUse teammember as aresource (vsLead) forexpediting acaseInstillconfidence andestablishservicestandards withcustomerUsedocumentationand followcorrectproceduresBeat thetimelineexpectationgiven to thecallerWrite downan exampleof ending thecall on apositive noteWork atleast 1 hourof voluntaryOTShare asincere"Thank You"(MR, RPO, orUND)Write down3 ways youEngagedthe callerVerifycustomerinformationon 3 callsPick up allrelated caseswhenopening anew caseReach outand connectwith 3 co-workersSay caller'sname atleast 3 timesduring a callFollow up withcustomer toupdate timelineor confirmdeliveryRegisterInsured forSuppressionProvidepositiverecognition toa co-worker(Name: _____)Make acustomerlaugh!Exercisean AttitudeAnchor onyour listPortray energyandprofessionalismThank acustomerfor theirbusinessPromotethe FSNWebsiteCompleteCert whileon callMake it easyfor thecustomer todo businesswith usListen and askprobingquestions forunderstanding& detailsSlow acustomerdown andtake controlof the callDiffuse adifficultsituationfor a clientUse teammember as aresource (vsLead) forexpediting acaseInstillconfidence andestablishservicestandards withcustomerUsedocumentationand followcorrectproceduresBeat thetimelineexpectationgiven to thecallerWrite downan exampleof ending thecall on apositive noteWork atleast 1 hourof voluntaryOTShare asincere"Thank You"(MR, RPO, orUND)Write down3 ways youEngagedthe callerVerifycustomerinformationon 3 callsPick up allrelated caseswhenopening anew caseReach outand connectwith 3 co-workersSay caller'sname atleast 3 timesduring a callFollow up withcustomer toupdate timelineor confirmdeliveryRegisterInsured forSuppressionProvidepositiverecognition toa co-worker(Name: _____)Make acustomerlaugh!

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exercise an Attitude Anchor on your list
  2. Portray energy and professionalism
  3. Thank a customer for their business
  4. Promote the FSN Website
  5. Complete Cert while on call
  6. Make it easy for the customer to do business with us
  7. Listen and ask probing questions for understanding & details
  8. Slow a customer down and take control of the call
  9. Diffuse a difficult situation for a client
  10. Use team member as a resource (vs Lead) for expediting a case
  11. Instill confidence and establish service standards with customer
  12. Use documentation and follow correct procedures
  13. Beat the timeline expectation given to the caller
  14. Write down an example of ending the call on a positive note
  15. Work at least 1 hour of voluntary OT
  16. Share a sincere "Thank You" (MR, RPO, or UND)
  17. Write down 3 ways you Engaged the caller
  18. Verify customer information on 3 calls
  19. Pick up all related cases when opening a new case
  20. Reach out and connect with 3 co-workers
  21. Say caller's name at least 3 times during a call
  22. Follow up with customer to update timeline or confirm delivery
  23. Register Insured for Suppression
  24. Provide positive recognition to a co-worker (Name: _____)
  25. Make a customer laugh!