(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Listen and ask probing questions for understanding & details
Reach out and connect with 3 co-workers
Follow up with customer to update timeline or confirm delivery
Share a sincere "Thank You" (MR, RPO, or UND)
Promote the FSN Website
Make a customer laugh!
Exercise an Attitude Anchor on your list
Say caller's name at least 3 times during a call
Make it easy for the customer to do business with us
Write down 3 ways you Engaged the caller
Work at least 1 hour of voluntary OT
Write down an example of ending the call on a positive note
Register Insured for Suppression
Portray energy and professionalism
Pick up all related cases when opening a new case
Diffuse a difficult situation for a client
Use documentation and follow correct procedures
Verify customer information on 3 calls
Beat the timeline expectation given to the caller
Use team member as a resource (vs Lead) for expediting a case
Complete Cert while on call
Thank a customer for their business
Slow a customer down and take control of the call
Provide positive recognition to a co-worker (Name: _____)
Instill confidence and establish service standards with customer