Write downan exampleof ending thecall on apositive noteRegisterInsured forSuppressionReach outand connectwith 3 co-workersBeat thetimelineexpectationgiven to thecallerMake it easyfor thecustomer todo businesswith usPortray energyandprofessionalismWork atleast 1 hourof voluntaryOTShare asincere"Thank You"(MR, RPO, orUND)CompleteCert whileon callSay caller'sname atleast 3 timesduring a callThank acustomerfor theirbusinessProvidepositiverecognition toa co-worker(Name: _____)Instillconfidence andestablishservicestandards withcustomerSlow acustomerdown andtake controlof the callFollow up withcustomer toupdate timelineor confirmdeliveryExercisean AttitudeAnchor onyour listVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientUsedocumentationand followcorrectproceduresPromotethe FSNWebsiteWrite down3 ways youEngagedthe callerListen and askprobingquestions forunderstanding& detailsPick up allrelated caseswhenopening anew caseMake acustomerlaugh!Use teammember as aresource (vsLead) forexpediting acaseWrite downan exampleof ending thecall on apositive noteRegisterInsured forSuppressionReach outand connectwith 3 co-workersBeat thetimelineexpectationgiven to thecallerMake it easyfor thecustomer todo businesswith usPortray energyandprofessionalismWork atleast 1 hourof voluntaryOTShare asincere"Thank You"(MR, RPO, orUND)CompleteCert whileon callSay caller'sname atleast 3 timesduring a callThank acustomerfor theirbusinessProvidepositiverecognition toa co-worker(Name: _____)Instillconfidence andestablishservicestandards withcustomerSlow acustomerdown andtake controlof the callFollow up withcustomer toupdate timelineor confirmdeliveryExercisean AttitudeAnchor onyour listVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientUsedocumentationand followcorrectproceduresPromotethe FSNWebsiteWrite down3 ways youEngagedthe callerListen and askprobingquestions forunderstanding& detailsPick up allrelated caseswhenopening anew caseMake acustomerlaugh!Use teammember as aresource (vsLead) forexpediting acase

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write down an example of ending the call on a positive note
  2. Register Insured for Suppression
  3. Reach out and connect with 3 co-workers
  4. Beat the timeline expectation given to the caller
  5. Make it easy for the customer to do business with us
  6. Portray energy and professionalism
  7. Work at least 1 hour of voluntary OT
  8. Share a sincere "Thank You" (MR, RPO, or UND)
  9. Complete Cert while on call
  10. Say caller's name at least 3 times during a call
  11. Thank a customer for their business
  12. Provide positive recognition to a co-worker (Name: _____)
  13. Instill confidence and establish service standards with customer
  14. Slow a customer down and take control of the call
  15. Follow up with customer to update timeline or confirm delivery
  16. Exercise an Attitude Anchor on your list
  17. Verify customer information on 3 calls
  18. Diffuse a difficult situation for a client
  19. Use documentation and follow correct procedures
  20. Promote the FSN Website
  21. Write down 3 ways you Engaged the caller
  22. Listen and ask probing questions for understanding & details
  23. Pick up all related cases when opening a new case
  24. Make a customer laugh!
  25. Use team member as a resource (vs Lead) for expediting a case