Promotethe FSNWebsiteFollow up withcustomer toupdate timelineor confirmdeliveryCompleteCert whileon callListen and askprobingquestions forunderstanding& detailsDiffuse adifficultsituationfor a clientUsedocumentationand followcorrectproceduresPortray energyandprofessionalismWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsSlow acustomerdown andtake controlof the callShare asincere"Thank You"(MR, RPO, orUND)Make it easyfor thecustomer todo businesswith usThank acustomerfor theirbusinessBeat thetimelineexpectationgiven to thecallerUse teammember as aresource (vsLead) forexpediting acaseReach outand connectwith 3 co-workersProvidepositiverecognition toa co-worker(Name: _____)Pick up allrelated caseswhenopening anew caseRegisterInsured forSuppressionSay caller'sname atleast 3 timesduring a callExercisean AttitudeAnchor onyour listMake acustomerlaugh!Write downan exampleof ending thecall on apositive noteInstillconfidence andestablishservicestandards withcustomerWrite down3 ways youEngagedthe callerPromotethe FSNWebsiteFollow up withcustomer toupdate timelineor confirmdeliveryCompleteCert whileon callListen and askprobingquestions forunderstanding& detailsDiffuse adifficultsituationfor a clientUsedocumentationand followcorrectproceduresPortray energyandprofessionalismWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsSlow acustomerdown andtake controlof the callShare asincere"Thank You"(MR, RPO, orUND)Make it easyfor thecustomer todo businesswith usThank acustomerfor theirbusinessBeat thetimelineexpectationgiven to thecallerUse teammember as aresource (vsLead) forexpediting acaseReach outand connectwith 3 co-workersProvidepositiverecognition toa co-worker(Name: _____)Pick up allrelated caseswhenopening anew caseRegisterInsured forSuppressionSay caller'sname atleast 3 timesduring a callExercisean AttitudeAnchor onyour listMake acustomerlaugh!Write downan exampleof ending thecall on apositive noteInstillconfidence andestablishservicestandards withcustomerWrite down3 ways youEngagedthe caller

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote the FSN Website
  2. Follow up with customer to update timeline or confirm delivery
  3. Complete Cert while on call
  4. Listen and ask probing questions for understanding & details
  5. Diffuse a difficult situation for a client
  6. Use documentation and follow correct procedures
  7. Portray energy and professionalism
  8. Work at least 1 hour of voluntary OT
  9. Verify customer information on 3 calls
  10. Slow a customer down and take control of the call
  11. Share a sincere "Thank You" (MR, RPO, or UND)
  12. Make it easy for the customer to do business with us
  13. Thank a customer for their business
  14. Beat the timeline expectation given to the caller
  15. Use team member as a resource (vs Lead) for expediting a case
  16. Reach out and connect with 3 co-workers
  17. Provide positive recognition to a co-worker (Name: _____)
  18. Pick up all related cases when opening a new case
  19. Register Insured for Suppression
  20. Say caller's name at least 3 times during a call
  21. Exercise an Attitude Anchor on your list
  22. Make a customer laugh!
  23. Write down an example of ending the call on a positive note
  24. Instill confidence and establish service standards with customer
  25. Write down 3 ways you Engaged the caller