(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Promote the FSN Website
Share a sincere "Thank You" (MR, RPO, or UND)
Reach out and connect with 3 co-workers
Beat the timeline expectation given to the caller
Thank a customer for their business
Use team member as a resource (vs Lead) for expediting a case
Work at least 1 hour of voluntary OT
Make a customer laugh!
Make it easy for the customer to do business with us
Write down an example of ending the call on a positive note
Listen and ask probing questions for understanding & details
Instill confidence and establish service standards with customer
Say caller's name at least 3 times during a call
Use documentation and follow correct procedures
Verify customer information on 3 calls
Pick up all related cases when opening a new case
Follow up with customer to update timeline or confirm delivery
Diffuse a difficult situation for a client
Slow a customer down and take control of the call
Complete Cert while on call
Register Insured for Suppression
Portray energy and professionalism
Provide positive recognition to a co-worker (Name: _____)
