Listen and askprobingquestions forunderstanding& detailsReach outand connectwith 3 co-workersFollow up withcustomer toupdate timelineor confirmdeliveryShare asincere"Thank You"(MR, RPO, orUND)Promotethe FSNWebsiteMake acustomerlaugh!Exercisean AttitudeAnchor onyour listSay caller'sname atleast 3 timesduring a callMake it easyfor thecustomer todo businesswith usWrite down3 ways youEngagedthe callerWork atleast 1 hourof voluntaryOTWrite downan exampleof ending thecall on apositive noteRegisterInsured forSuppressionPortray energyandprofessionalismPick up allrelated caseswhenopening anew caseDiffuse adifficultsituationfor a clientUsedocumentationand followcorrectproceduresVerifycustomerinformationon 3 callsBeat thetimelineexpectationgiven to thecallerUse teammember as aresource (vsLead) forexpediting acaseCompleteCert whileon callThank acustomerfor theirbusinessSlow acustomerdown andtake controlof the callProvidepositiverecognition toa co-worker(Name: _____)Instillconfidence andestablishservicestandards withcustomerListen and askprobingquestions forunderstanding& detailsReach outand connectwith 3 co-workersFollow up withcustomer toupdate timelineor confirmdeliveryShare asincere"Thank You"(MR, RPO, orUND)Promotethe FSNWebsiteMake acustomerlaugh!Exercisean AttitudeAnchor onyour listSay caller'sname atleast 3 timesduring a callMake it easyfor thecustomer todo businesswith usWrite down3 ways youEngagedthe callerWork atleast 1 hourof voluntaryOTWrite downan exampleof ending thecall on apositive noteRegisterInsured forSuppressionPortray energyandprofessionalismPick up allrelated caseswhenopening anew caseDiffuse adifficultsituationfor a clientUsedocumentationand followcorrectproceduresVerifycustomerinformationon 3 callsBeat thetimelineexpectationgiven to thecallerUse teammember as aresource (vsLead) forexpediting acaseCompleteCert whileon callThank acustomerfor theirbusinessSlow acustomerdown andtake controlof the callProvidepositiverecognition toa co-worker(Name: _____)Instillconfidence andestablishservicestandards withcustomer

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen and ask probing questions for understanding & details
  2. Reach out and connect with 3 co-workers
  3. Follow up with customer to update timeline or confirm delivery
  4. Share a sincere "Thank You" (MR, RPO, or UND)
  5. Promote the FSN Website
  6. Make a customer laugh!
  7. Exercise an Attitude Anchor on your list
  8. Say caller's name at least 3 times during a call
  9. Make it easy for the customer to do business with us
  10. Write down 3 ways you Engaged the caller
  11. Work at least 1 hour of voluntary OT
  12. Write down an example of ending the call on a positive note
  13. Register Insured for Suppression
  14. Portray energy and professionalism
  15. Pick up all related cases when opening a new case
  16. Diffuse a difficult situation for a client
  17. Use documentation and follow correct procedures
  18. Verify customer information on 3 calls
  19. Beat the timeline expectation given to the caller
  20. Use team member as a resource (vs Lead) for expediting a case
  21. Complete Cert while on call
  22. Thank a customer for their business
  23. Slow a customer down and take control of the call
  24. Provide positive recognition to a co-worker (Name: _____)
  25. Instill confidence and establish service standards with customer