Verifycustomerinformationon 3 callsInstillconfidence andestablishservicestandards withcustomerListen and askprobingquestions forunderstanding& detailsThank acustomerfor theirbusinessPick up allrelated caseswhenopening anew caseSay caller'sname atleast 3 timesduring a callFollow up withcustomer toupdate timelineor confirmdeliveryDiffuse adifficultsituationfor a clientCompleteCert whileon callPromotethe FSNWebsiteWrite downan exampleof ending thecall on apositive noteWrite down3 ways youEngagedthe callerSlow acustomerdown andtake controlof the callRegisterInsured forSuppressionMake it easyfor thecustomer todo businesswith usProvidepositiverecognition toa co-worker(Name: _____)Work atleast 1 hourof voluntaryOTShare asincere"Thank You"(MR, RPO, orUND)Portray energyandprofessionalismMake acustomerlaugh!Use teammember as aresource (vsLead) forexpediting acaseUsedocumentationand followcorrectproceduresReach outand connectwith 3 co-workersBeat thetimelineexpectationgiven to thecallerExercisean AttitudeAnchor onyour listVerifycustomerinformationon 3 callsInstillconfidence andestablishservicestandards withcustomerListen and askprobingquestions forunderstanding& detailsThank acustomerfor theirbusinessPick up allrelated caseswhenopening anew caseSay caller'sname atleast 3 timesduring a callFollow up withcustomer toupdate timelineor confirmdeliveryDiffuse adifficultsituationfor a clientCompleteCert whileon callPromotethe FSNWebsiteWrite downan exampleof ending thecall on apositive noteWrite down3 ways youEngagedthe callerSlow acustomerdown andtake controlof the callRegisterInsured forSuppressionMake it easyfor thecustomer todo businesswith usProvidepositiverecognition toa co-worker(Name: _____)Work atleast 1 hourof voluntaryOTShare asincere"Thank You"(MR, RPO, orUND)Portray energyandprofessionalismMake acustomerlaugh!Use teammember as aresource (vsLead) forexpediting acaseUsedocumentationand followcorrectproceduresReach outand connectwith 3 co-workersBeat thetimelineexpectationgiven to thecallerExercisean AttitudeAnchor onyour list

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify customer information on 3 calls
  2. Instill confidence and establish service standards with customer
  3. Listen and ask probing questions for understanding & details
  4. Thank a customer for their business
  5. Pick up all related cases when opening a new case
  6. Say caller's name at least 3 times during a call
  7. Follow up with customer to update timeline or confirm delivery
  8. Diffuse a difficult situation for a client
  9. Complete Cert while on call
  10. Promote the FSN Website
  11. Write down an example of ending the call on a positive note
  12. Write down 3 ways you Engaged the caller
  13. Slow a customer down and take control of the call
  14. Register Insured for Suppression
  15. Make it easy for the customer to do business with us
  16. Provide positive recognition to a co-worker (Name: _____)
  17. Work at least 1 hour of voluntary OT
  18. Share a sincere "Thank You" (MR, RPO, or UND)
  19. Portray energy and professionalism
  20. Make a customer laugh!
  21. Use team member as a resource (vs Lead) for expediting a case
  22. Use documentation and follow correct procedures
  23. Reach out and connect with 3 co-workers
  24. Beat the timeline expectation given to the caller
  25. Exercise an Attitude Anchor on your list