Portray energyandprofessionalismWork atleast 1 hourof voluntaryOTCompleteCert whileon callVerifycustomerinformationon 3 callsExercisean AttitudeAnchor onyour listShare asincere"Thank You"(MR, RPO, orUND)RegisterInsured forSuppressionMake acustomerlaugh!Providepositiverecognition toa co-worker(Name: _____)Diffuse adifficultsituationfor a clientSlow acustomerdown andtake controlof the callThank acustomerfor theirbusinessBeat thetimelineexpectationgiven to thecallerMake it easyfor thecustomer todo businesswith usReach outand connectwith 3 co-workersSay caller'sname atleast 3 timesduring a callWrite down3 ways youEngagedthe callerUse teammember as aresource (vsLead) forexpediting acaseFollow up withcustomer toupdate timelineor confirmdeliveryUsedocumentationand followcorrectproceduresWrite downan exampleof ending thecall on apositive noteListen and askprobingquestions forunderstanding& detailsInstillconfidence andestablishservicestandards withcustomerPick up allrelated caseswhenopening anew casePromotethe FSNWebsitePortray energyandprofessionalismWork atleast 1 hourof voluntaryOTCompleteCert whileon callVerifycustomerinformationon 3 callsExercisean AttitudeAnchor onyour listShare asincere"Thank You"(MR, RPO, orUND)RegisterInsured forSuppressionMake acustomerlaugh!Providepositiverecognition toa co-worker(Name: _____)Diffuse adifficultsituationfor a clientSlow acustomerdown andtake controlof the callThank acustomerfor theirbusinessBeat thetimelineexpectationgiven to thecallerMake it easyfor thecustomer todo businesswith usReach outand connectwith 3 co-workersSay caller'sname atleast 3 timesduring a callWrite down3 ways youEngagedthe callerUse teammember as aresource (vsLead) forexpediting acaseFollow up withcustomer toupdate timelineor confirmdeliveryUsedocumentationand followcorrectproceduresWrite downan exampleof ending thecall on apositive noteListen and askprobingquestions forunderstanding& detailsInstillconfidence andestablishservicestandards withcustomerPick up allrelated caseswhenopening anew casePromotethe FSNWebsite

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Portray energy and professionalism
  2. Work at least 1 hour of voluntary OT
  3. Complete Cert while on call
  4. Verify customer information on 3 calls
  5. Exercise an Attitude Anchor on your list
  6. Share a sincere "Thank You" (MR, RPO, or UND)
  7. Register Insured for Suppression
  8. Make a customer laugh!
  9. Provide positive recognition to a co-worker (Name: _____)
  10. Diffuse a difficult situation for a client
  11. Slow a customer down and take control of the call
  12. Thank a customer for their business
  13. Beat the timeline expectation given to the caller
  14. Make it easy for the customer to do business with us
  15. Reach out and connect with 3 co-workers
  16. Say caller's name at least 3 times during a call
  17. Write down 3 ways you Engaged the caller
  18. Use team member as a resource (vs Lead) for expediting a case
  19. Follow up with customer to update timeline or confirm delivery
  20. Use documentation and follow correct procedures
  21. Write down an example of ending the call on a positive note
  22. Listen and ask probing questions for understanding & details
  23. Instill confidence and establish service standards with customer
  24. Pick up all related cases when opening a new case
  25. Promote the FSN Website