Slow acustomerdown andtake controlof the callWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsWrite downan exampleof ending thecall on apositive notePromotethe FSNWebsiteShare asincere"Thank You"(MR, RPO, orUND)Make it easyfor thecustomer todo businesswith usMake acustomerlaugh!Diffuse adifficultsituationfor a clientInstillconfidence andestablishservicestandards withcustomerFollow up withcustomer toupdate timelineor confirmdeliveryWrite down3 ways youEngagedthe callerPick up allrelated caseswhenopening anew caseThank acustomerfor theirbusinessSay caller'sname atleast 3 timesduring a callListen and askprobingquestions forunderstanding& detailsUse teammember as aresource (vsLead) forexpediting acaseCompleteCert whileon callPortray energyandprofessionalismExercisean AttitudeAnchor onyour listBeat thetimelineexpectationgiven to thecallerUsedocumentationand followcorrectproceduresRegisterInsured forSuppressionReach outand connectwith 3 co-workersProvidepositiverecognition toa co-worker(Name: _____)Slow acustomerdown andtake controlof the callWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsWrite downan exampleof ending thecall on apositive notePromotethe FSNWebsiteShare asincere"Thank You"(MR, RPO, orUND)Make it easyfor thecustomer todo businesswith usMake acustomerlaugh!Diffuse adifficultsituationfor a clientInstillconfidence andestablishservicestandards withcustomerFollow up withcustomer toupdate timelineor confirmdeliveryWrite down3 ways youEngagedthe callerPick up allrelated caseswhenopening anew caseThank acustomerfor theirbusinessSay caller'sname atleast 3 timesduring a callListen and askprobingquestions forunderstanding& detailsUse teammember as aresource (vsLead) forexpediting acaseCompleteCert whileon callPortray energyandprofessionalismExercisean AttitudeAnchor onyour listBeat thetimelineexpectationgiven to thecallerUsedocumentationand followcorrectproceduresRegisterInsured forSuppressionReach outand connectwith 3 co-workersProvidepositiverecognition toa co-worker(Name: _____)

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Slow a customer down and take control of the call
  2. Work at least 1 hour of voluntary OT
  3. Verify customer information on 3 calls
  4. Write down an example of ending the call on a positive note
  5. Promote the FSN Website
  6. Share a sincere "Thank You" (MR, RPO, or UND)
  7. Make it easy for the customer to do business with us
  8. Make a customer laugh!
  9. Diffuse a difficult situation for a client
  10. Instill confidence and establish service standards with customer
  11. Follow up with customer to update timeline or confirm delivery
  12. Write down 3 ways you Engaged the caller
  13. Pick up all related cases when opening a new case
  14. Thank a customer for their business
  15. Say caller's name at least 3 times during a call
  16. Listen and ask probing questions for understanding & details
  17. Use team member as a resource (vs Lead) for expediting a case
  18. Complete Cert while on call
  19. Portray energy and professionalism
  20. Exercise an Attitude Anchor on your list
  21. Beat the timeline expectation given to the caller
  22. Use documentation and follow correct procedures
  23. Register Insured for Suppression
  24. Reach out and connect with 3 co-workers
  25. Provide positive recognition to a co-worker (Name: _____)