(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Work at least 1 hour of voluntary OT
Listen and ask probing questions for understanding & details
Beat the timeline expectation given to the caller
Write down 3 ways you Engaged the caller
Say caller's name at least 3 times during a call
Verify customer information on 3 calls
Write down an example of ending the call on a positive note
Complete Cert while on call
Follow up with customer to update timeline or confirm delivery
Use team member as a resource (vs Lead) for expediting a case
Make a customer laugh!
Exercise an Attitude Anchor on your list
Share a sincere "Thank You" (MR, RPO, or UND)
Slow a customer down and take control of the call
Make it easy for the customer to do business with us
Portray energy and professionalism
Use documentation and follow correct procedures
Reach out and connect with 3 co-workers
Thank a customer for their business
Pick up all related cases when opening a new case
Promote the FSN Website
Register Insured for Suppression
Instill confidence and establish service standards with customer
Provide positive recognition to a co-worker (Name: _____)
