(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide positive recognition to a co-worker (Name: _____)
Write down an example of ending the call on a positive note
Thank a customer for their business
Slow a customer down and take control of the call
Exercise an Attitude Anchor on your list
Say caller's name at least 3 times during a call
Share a sincere "Thank You" (MR, RPO, or UND)
Complete Cert while on call
Reach out and connect with 3 co-workers
Promote the FSN Website
Use team member as a resource (vs Lead) for expediting a case
Verify customer information on 3 calls
Make it easy for the customer to do business with us
Make a customer laugh!
Pick up all related cases when opening a new case
Diffuse a difficult situation for a client
Portray energy and professionalism
Follow up with customer to update timeline or confirm delivery
Register Insured for Suppression
Write down 3 ways you Engaged the caller
Beat the timeline expectation given to the caller
Use documentation and follow correct procedures
Instill confidence and establish service standards with customer
Work at least 1 hour of voluntary OT
Listen and ask probing questions for understanding & details