Exercisean AttitudeAnchor onyour listSay caller'sname atleast 3 timesduring a callWrite down3 ways youEngagedthe callerProvidepositiverecognition toa co-worker(Name: _____)Make acustomerlaugh!Write downan exampleof ending thecall on apositive noteShare asincere"Thank You"(MR, RPO, orUND)Thank acustomerfor theirbusinessCompleteCert whileon callRegisterInsured forSuppressionUsedocumentationand followcorrectproceduresPromotethe FSNWebsiteReach outand connectwith 3 co-workersVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientPortray energyandprofessionalismUse teammember as aresource (vsLead) forexpediting acasePick up allrelated caseswhenopening anew caseListen and askprobingquestions forunderstanding& detailsBeat thetimelineexpectationgiven to thecallerSlow acustomerdown andtake controlof the callMake it easyfor thecustomer todo businesswith usWork atleast 1 hourof voluntaryOTFollow up withcustomer toupdate timelineor confirmdeliveryInstillconfidence andestablishservicestandards withcustomerExercisean AttitudeAnchor onyour listSay caller'sname atleast 3 timesduring a callWrite down3 ways youEngagedthe callerProvidepositiverecognition toa co-worker(Name: _____)Make acustomerlaugh!Write downan exampleof ending thecall on apositive noteShare asincere"Thank You"(MR, RPO, orUND)Thank acustomerfor theirbusinessCompleteCert whileon callRegisterInsured forSuppressionUsedocumentationand followcorrectproceduresPromotethe FSNWebsiteReach outand connectwith 3 co-workersVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientPortray energyandprofessionalismUse teammember as aresource (vsLead) forexpediting acasePick up allrelated caseswhenopening anew caseListen and askprobingquestions forunderstanding& detailsBeat thetimelineexpectationgiven to thecallerSlow acustomerdown andtake controlof the callMake it easyfor thecustomer todo businesswith usWork atleast 1 hourof voluntaryOTFollow up withcustomer toupdate timelineor confirmdeliveryInstillconfidence andestablishservicestandards withcustomer

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exercise an Attitude Anchor on your list
  2. Say caller's name at least 3 times during a call
  3. Write down 3 ways you Engaged the caller
  4. Provide positive recognition to a co-worker (Name: _____)
  5. Make a customer laugh!
  6. Write down an example of ending the call on a positive note
  7. Share a sincere "Thank You" (MR, RPO, or UND)
  8. Thank a customer for their business
  9. Complete Cert while on call
  10. Register Insured for Suppression
  11. Use documentation and follow correct procedures
  12. Promote the FSN Website
  13. Reach out and connect with 3 co-workers
  14. Verify customer information on 3 calls
  15. Diffuse a difficult situation for a client
  16. Portray energy and professionalism
  17. Use team member as a resource (vs Lead) for expediting a case
  18. Pick up all related cases when opening a new case
  19. Listen and ask probing questions for understanding & details
  20. Beat the timeline expectation given to the caller
  21. Slow a customer down and take control of the call
  22. Make it easy for the customer to do business with us
  23. Work at least 1 hour of voluntary OT
  24. Follow up with customer to update timeline or confirm delivery
  25. Instill confidence and establish service standards with customer