Make it easyfor thecustomer todo businesswith usSlow acustomerdown andtake controlof the callWork atleast 1 hourof voluntaryOTWrite downan exampleof ending thecall on apositive noteShare asincere"Thank You"(MR, RPO, orUND)Portray energyandprofessionalismUsedocumentationand followcorrectproceduresInstillconfidence andestablishservicestandards withcustomerRegisterInsured forSuppressionReach outand connectwith 3 co-workersExercisean AttitudeAnchor onyour listDiffuse adifficultsituationfor a clientListen and askprobingquestions forunderstanding& detailsBeat thetimelineexpectationgiven to thecallerVerifycustomerinformationon 3 callsProvidepositiverecognition toa co-worker(Name: _____)Follow up withcustomer toupdate timelineor confirmdeliveryMake acustomerlaugh!CompleteCert whileon callUse teammember as aresource (vsLead) forexpediting acaseThank acustomerfor theirbusinessPick up allrelated caseswhenopening anew casePromotethe FSNWebsiteWrite down3 ways youEngagedthe callerSay caller'sname atleast 3 timesduring a callMake it easyfor thecustomer todo businesswith usSlow acustomerdown andtake controlof the callWork atleast 1 hourof voluntaryOTWrite downan exampleof ending thecall on apositive noteShare asincere"Thank You"(MR, RPO, orUND)Portray energyandprofessionalismUsedocumentationand followcorrectproceduresInstillconfidence andestablishservicestandards withcustomerRegisterInsured forSuppressionReach outand connectwith 3 co-workersExercisean AttitudeAnchor onyour listDiffuse adifficultsituationfor a clientListen and askprobingquestions forunderstanding& detailsBeat thetimelineexpectationgiven to thecallerVerifycustomerinformationon 3 callsProvidepositiverecognition toa co-worker(Name: _____)Follow up withcustomer toupdate timelineor confirmdeliveryMake acustomerlaugh!CompleteCert whileon callUse teammember as aresource (vsLead) forexpediting acaseThank acustomerfor theirbusinessPick up allrelated caseswhenopening anew casePromotethe FSNWebsiteWrite down3 ways youEngagedthe callerSay caller'sname atleast 3 timesduring a call

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make it easy for the customer to do business with us
  2. Slow a customer down and take control of the call
  3. Work at least 1 hour of voluntary OT
  4. Write down an example of ending the call on a positive note
  5. Share a sincere "Thank You" (MR, RPO, or UND)
  6. Portray energy and professionalism
  7. Use documentation and follow correct procedures
  8. Instill confidence and establish service standards with customer
  9. Register Insured for Suppression
  10. Reach out and connect with 3 co-workers
  11. Exercise an Attitude Anchor on your list
  12. Diffuse a difficult situation for a client
  13. Listen and ask probing questions for understanding & details
  14. Beat the timeline expectation given to the caller
  15. Verify customer information on 3 calls
  16. Provide positive recognition to a co-worker (Name: _____)
  17. Follow up with customer to update timeline or confirm delivery
  18. Make a customer laugh!
  19. Complete Cert while on call
  20. Use team member as a resource (vs Lead) for expediting a case
  21. Thank a customer for their business
  22. Pick up all related cases when opening a new case
  23. Promote the FSN Website
  24. Write down 3 ways you Engaged the caller
  25. Say caller's name at least 3 times during a call