(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Beat the timeline expectation given to the caller
Make it easy for the customer to do business with us
Verify customer information on 3 calls
Share a sincere "Thank You" (MR, RPO, or UND)
Reach out and connect with 3 co-workers
Diffuse a difficult situation for a client
Follow up with customer to update timeline or confirm delivery
Use documentation and follow correct procedures
Provide positive recognition to a co-worker (Name: _____)
Instill confidence and establish service standards with customer
Make a customer laugh!
Slow a customer down and take control of the call
Portray energy and professionalism
Thank a customer for their business
Pick up all related cases when opening a new case
Write down 3 ways you Engaged the caller
Say caller's name at least 3 times during a call
Promote the FSN Website
Exercise an Attitude Anchor on your list
Work at least 1 hour of voluntary OT
Listen and ask probing questions for understanding & details
Write down an example of ending the call on a positive note
Complete Cert while on call
Use team member as a resource (vs Lead) for expediting a case
