Diffuse adifficultsituationfor a clientFollow up withcustomer toupdate timelineor confirmdeliveryWrite downan exampleof ending thecall on apositive noteCompleteCert whileon callVerifycustomerinformationon 3 callsShare asincere"Thank You"(MR, RPO, orUND)Slow acustomerdown andtake controlof the callThank acustomerfor theirbusinessListen and askprobingquestions forunderstanding& detailsMake it easyfor thecustomer todo businesswith usProvidepositiverecognition toa co-worker(Name: _____)Work atleast 1 hourof voluntaryOTPortray energyandprofessionalismSay caller'sname atleast 3 timesduring a callBeat thetimelineexpectationgiven to thecallerPick up allrelated caseswhenopening anew caseInstillconfidence andestablishservicestandards withcustomerMake acustomerlaugh!RegisterInsured forSuppressionWrite down3 ways youEngagedthe callerPromotethe FSNWebsiteUsedocumentationand followcorrectproceduresExercisean AttitudeAnchor onyour listUse teammember as aresource (vsLead) forexpediting acaseReach outand connectwith 3 co-workersDiffuse adifficultsituationfor a clientFollow up withcustomer toupdate timelineor confirmdeliveryWrite downan exampleof ending thecall on apositive noteCompleteCert whileon callVerifycustomerinformationon 3 callsShare asincere"Thank You"(MR, RPO, orUND)Slow acustomerdown andtake controlof the callThank acustomerfor theirbusinessListen and askprobingquestions forunderstanding& detailsMake it easyfor thecustomer todo businesswith usProvidepositiverecognition toa co-worker(Name: _____)Work atleast 1 hourof voluntaryOTPortray energyandprofessionalismSay caller'sname atleast 3 timesduring a callBeat thetimelineexpectationgiven to thecallerPick up allrelated caseswhenopening anew caseInstillconfidence andestablishservicestandards withcustomerMake acustomerlaugh!RegisterInsured forSuppressionWrite down3 ways youEngagedthe callerPromotethe FSNWebsiteUsedocumentationand followcorrectproceduresExercisean AttitudeAnchor onyour listUse teammember as aresource (vsLead) forexpediting acaseReach outand connectwith 3 co-workers

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Diffuse a difficult situation for a client
  2. Follow up with customer to update timeline or confirm delivery
  3. Write down an example of ending the call on a positive note
  4. Complete Cert while on call
  5. Verify customer information on 3 calls
  6. Share a sincere "Thank You" (MR, RPO, or UND)
  7. Slow a customer down and take control of the call
  8. Thank a customer for their business
  9. Listen and ask probing questions for understanding & details
  10. Make it easy for the customer to do business with us
  11. Provide positive recognition to a co-worker (Name: _____)
  12. Work at least 1 hour of voluntary OT
  13. Portray energy and professionalism
  14. Say caller's name at least 3 times during a call
  15. Beat the timeline expectation given to the caller
  16. Pick up all related cases when opening a new case
  17. Instill confidence and establish service standards with customer
  18. Make a customer laugh!
  19. Register Insured for Suppression
  20. Write down 3 ways you Engaged the caller
  21. Promote the FSN Website
  22. Use documentation and follow correct procedures
  23. Exercise an Attitude Anchor on your list
  24. Use team member as a resource (vs Lead) for expediting a case
  25. Reach out and connect with 3 co-workers