Pick up allrelated caseswhenopening anew caseUse teammember as aresource (vsLead) forexpediting acaseMake it easyfor thecustomer todo businesswith usUsedocumentationand followcorrectproceduresProvidepositiverecognition toa co-worker(Name: _____)CompleteCert whileon callRegisterInsured forSuppressionDiffuse adifficultsituationfor a clientMake acustomerlaugh!Listen and askprobingquestions forunderstanding& detailsWork atleast 1 hourof voluntaryOTWrite downan exampleof ending thecall on apositive noteReach outand connectwith 3 co-workersVerifycustomerinformationon 3 callsFollow up withcustomer toupdate timelineor confirmdeliverySay caller'sname atleast 3 timesduring a callShare asincere"Thank You"(MR, RPO, orUND)Write down3 ways youEngagedthe callerThank acustomerfor theirbusinessPortray energyandprofessionalismExercisean AttitudeAnchor onyour listBeat thetimelineexpectationgiven to thecallerPromotethe FSNWebsiteSlow acustomerdown andtake controlof the callInstillconfidence andestablishservicestandards withcustomerPick up allrelated caseswhenopening anew caseUse teammember as aresource (vsLead) forexpediting acaseMake it easyfor thecustomer todo businesswith usUsedocumentationand followcorrectproceduresProvidepositiverecognition toa co-worker(Name: _____)CompleteCert whileon callRegisterInsured forSuppressionDiffuse adifficultsituationfor a clientMake acustomerlaugh!Listen and askprobingquestions forunderstanding& detailsWork atleast 1 hourof voluntaryOTWrite downan exampleof ending thecall on apositive noteReach outand connectwith 3 co-workersVerifycustomerinformationon 3 callsFollow up withcustomer toupdate timelineor confirmdeliverySay caller'sname atleast 3 timesduring a callShare asincere"Thank You"(MR, RPO, orUND)Write down3 ways youEngagedthe callerThank acustomerfor theirbusinessPortray energyandprofessionalismExercisean AttitudeAnchor onyour listBeat thetimelineexpectationgiven to thecallerPromotethe FSNWebsiteSlow acustomerdown andtake controlof the callInstillconfidence andestablishservicestandards withcustomer

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pick up all related cases when opening a new case
  2. Use team member as a resource (vs Lead) for expediting a case
  3. Make it easy for the customer to do business with us
  4. Use documentation and follow correct procedures
  5. Provide positive recognition to a co-worker (Name: _____)
  6. Complete Cert while on call
  7. Register Insured for Suppression
  8. Diffuse a difficult situation for a client
  9. Make a customer laugh!
  10. Listen and ask probing questions for understanding & details
  11. Work at least 1 hour of voluntary OT
  12. Write down an example of ending the call on a positive note
  13. Reach out and connect with 3 co-workers
  14. Verify customer information on 3 calls
  15. Follow up with customer to update timeline or confirm delivery
  16. Say caller's name at least 3 times during a call
  17. Share a sincere "Thank You" (MR, RPO, or UND)
  18. Write down 3 ways you Engaged the caller
  19. Thank a customer for their business
  20. Portray energy and professionalism
  21. Exercise an Attitude Anchor on your list
  22. Beat the timeline expectation given to the caller
  23. Promote the FSN Website
  24. Slow a customer down and take control of the call
  25. Instill confidence and establish service standards with customer