(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pick up all related cases when opening a new case
Register Insured for Suppression
Work at least 1 hour of voluntary OT
Complete Cert while on call
Thank a customer for their business
Use documentation and follow correct procedures
Instill confidence and establish service standards with customer
Make a customer laugh!
Share a sincere "Thank You" (MR, RPO, or UND)
Promote the FSN Website
Provide positive recognition to a co-worker (Name: _____)
Make it easy for the customer to do business with us
Use team member as a resource (vs Lead) for expediting a case
Beat the timeline expectation given to the caller
Portray energy and professionalism
Diffuse a difficult situation for a client
Verify customer information on 3 calls
Say caller's name at least 3 times during a call
Follow up with customer to update timeline or confirm delivery
Write down an example of ending the call on a positive note
Slow a customer down and take control of the call
Reach out and connect with 3 co-workers
Listen and ask probing questions for understanding & details
