This bingo card has a free space and 25 words: Complete Cert while on call, Promote the FSN Website, Register Insured for Suppression, Provide positive recognition to a co-worker (Name: _____), Reach out and connect with 3 co-workers, Diffuse a difficult situation for a client, Write down 3 ways you Engaged the caller, Work at least 1 hour of voluntary OT, Verify customer information on 3 calls, Pick up all related cases when opening a new case, Write down an example of ending the call on a positive note, Beat the timeline expectation given to the caller, Say caller's name at least 3 times during a call, Use team member as a resource (vs Lead) for expediting a case, Instill confidence and establish service standards with customer, Portray energy and professionalism, Make it easy for the customer to do business with us, Listen and ask probing questions for understanding & details, Make a customer laugh!, Slow a customer down and take control of the call, Thank a customer for their business, Share a sincere "Thank You" (MR, RPO, or UND), Exercise an Attitude Anchor on your list, Follow up with customer to update timeline or confirm delivery and Use documentation and follow correct procedures.
Customer Service BINGO | Customer Service Bingo | Customer Service BINGO | Customer Service Week Bingo Card | Customer Service Bingo
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