Warmxfer toPBHVerifyeligibilityPrintEOB/EOPExplainDED vsOOPMEdu mbraboutMEDHREQProviderdeclinesbenefitinfoOffer VisionWorksdiscountinfoGet callaftertaking biteof foodFax dentalbreakdownProvrequestsfaxedEOPCheckCPT codefor PAREQFFMaddressupdateeduLook uppin forEcard AppSpeakwithWAHBEmemberGet aTS forhelpClaimdenied forno referralExplainCE Inquiryfax formQuote PAdisclaimerEduMyProvidenceaccountGet a callwith "badreception"XFERto MAObtainverbalconsentSay 'DuetoFHCR....'State PAREQD whenquotingbeneQuoteChiro/AcupbenefitsSend claimback forreprocessingMemberwishesyou HappyHolidaysTake morethan 50calls in 1dayClose 3items onyour to-dolistWarmxfer toPBHVerifyeligibilityPrintEOB/EOPExplainDED vsOOPMEdu mbraboutMEDHREQProviderdeclinesbenefitinfoOffer VisionWorksdiscountinfoGet callaftertaking biteof foodFax dentalbreakdownProvrequestsfaxedEOPCheckCPT codefor PAREQFFMaddressupdateeduLook uppin forEcard AppSpeakwithWAHBEmemberGet aTS forhelpClaimdenied forno referralExplainCE Inquiryfax formQuote PAdisclaimerEduMyProvidenceaccountGet a callwith "badreception"XFERto MAObtainverbalconsentSay 'DuetoFHCR....'State PAREQD whenquotingbeneQuoteChiro/AcupbenefitsSend claimback forreprocessingMemberwishesyou HappyHolidaysTake morethan 50calls in 1dayClose 3items onyour to-dolist

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm xfer to PBH
  2. Verify eligibility
  3. Print EOB/EOP
  4. Explain DED vs OOPM
  5. Edu mbr about MEDH REQ
  6. Provider declines benefit info
  7. Offer Vision Works discount info
  8. Get call after taking bite of food
  9. Fax dental breakdown
  10. Prov requests faxed EOP
  11. Check CPT code for PA REQ
  12. FFM address update edu
  13. Look up pin for Ecard App
  14. Speak with WAHBE member
  15. Get a TS for help
  16. Claim denied for no referral
  17. Explain CE Inquiry fax form
  18. Quote PA disclaimer
  19. Edu MyProvidence account
  20. Get a call with "bad reception"
  21. XFER to MA
  22. Obtain verbal consent
  23. Say 'Due to FHCR....'
  24. State PA REQD when quoting bene
  25. Quote Chiro/Acup benefits
  26. Send claim back for reprocessing
  27. Member wishes you Happy Holidays
  28. Take more than 50 calls in 1 day
  29. Close 3 items on your to-do list