Claimdenied forno referralPrintEOB/EOPProvrequestsfaxedEOPTake morethan 50calls in 1dayGet callaftertaking biteof foodSpeakwithWAHBEmemberLook uppin forEcard AppVerifyeligibilityObtainverbalconsentMemberwishesyou HappyHolidaysFFMaddressupdateeduQuote PAdisclaimerFax dentalbreakdownExplainDED vsOOPMWarmxfer toPBHGet aTS forhelpState PAREQD whenquotingbeneSend claimback forreprocessingProviderdeclinesbenefitinfoGet a callwith "badreception"Close 3items onyour to-dolistExplainCE Inquiryfax formCheckCPT codefor PAREQEdu mbraboutMEDHREQOffer VisionWorksdiscountinfoEduMyProvidenceaccountQuoteChiro/AcupbenefitsSay 'DuetoFHCR....'XFERto MAClaimdenied forno referralPrintEOB/EOPProvrequestsfaxedEOPTake morethan 50calls in 1dayGet callaftertaking biteof foodSpeakwithWAHBEmemberLook uppin forEcard AppVerifyeligibilityObtainverbalconsentMemberwishesyou HappyHolidaysFFMaddressupdateeduQuote PAdisclaimerFax dentalbreakdownExplainDED vsOOPMWarmxfer toPBHGet aTS forhelpState PAREQD whenquotingbeneSend claimback forreprocessingProviderdeclinesbenefitinfoGet a callwith "badreception"Close 3items onyour to-dolistExplainCE Inquiryfax formCheckCPT codefor PAREQEdu mbraboutMEDHREQOffer VisionWorksdiscountinfoEduMyProvidenceaccountQuoteChiro/AcupbenefitsSay 'DuetoFHCR....'XFERto MA

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claim denied for no referral
  2. Print EOB/EOP
  3. Prov requests faxed EOP
  4. Take more than 50 calls in 1 day
  5. Get call after taking bite of food
  6. Speak with WAHBE member
  7. Look up pin for Ecard App
  8. Verify eligibility
  9. Obtain verbal consent
  10. Member wishes you Happy Holidays
  11. FFM address update edu
  12. Quote PA disclaimer
  13. Fax dental breakdown
  14. Explain DED vs OOPM
  15. Warm xfer to PBH
  16. Get a TS for help
  17. State PA REQD when quoting bene
  18. Send claim back for reprocessing
  19. Provider declines benefit info
  20. Get a call with "bad reception"
  21. Close 3 items on your to-do list
  22. Explain CE Inquiry fax form
  23. Check CPT code for PA REQ
  24. Edu mbr about MEDH REQ
  25. Offer Vision Works discount info
  26. Edu MyProvidence account
  27. Quote Chiro/Acup benefits
  28. Say 'Due to FHCR....'
  29. XFER to MA