Take morethan 50calls in 1dayObtainverbalconsentFax dentalbreakdownClose 3items onyour to-dolistWarmxfer toPBHQuoteChiro/AcupbenefitsSpeakwithWAHBEmemberFFMaddressupdateeduLook uppin forEcard AppCheckCPT codefor PAREQSend claimback forreprocessingProviderdeclinesbenefitinfoGet callaftertaking biteof foodPrintEOB/EOPGet a callwith "badreception"Get aTS forhelpEdu mbraboutMEDHREQEduMyProvidenceaccountVerifyeligibilitySay 'DuetoFHCR....'XFERto MAState PAREQD whenquotingbeneQuote PAdisclaimerProvrequestsfaxedEOPExplainCE Inquiryfax formMemberwishesyou HappyHolidaysExplainDED vsOOPMOffer VisionWorksdiscountinfoClaimdenied forno referralTake morethan 50calls in 1dayObtainverbalconsentFax dentalbreakdownClose 3items onyour to-dolistWarmxfer toPBHQuoteChiro/AcupbenefitsSpeakwithWAHBEmemberFFMaddressupdateeduLook uppin forEcard AppCheckCPT codefor PAREQSend claimback forreprocessingProviderdeclinesbenefitinfoGet callaftertaking biteof foodPrintEOB/EOPGet a callwith "badreception"Get aTS forhelpEdu mbraboutMEDHREQEduMyProvidenceaccountVerifyeligibilitySay 'DuetoFHCR....'XFERto MAState PAREQD whenquotingbeneQuote PAdisclaimerProvrequestsfaxedEOPExplainCE Inquiryfax formMemberwishesyou HappyHolidaysExplainDED vsOOPMOffer VisionWorksdiscountinfoClaimdenied forno referral

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take more than 50 calls in 1 day
  2. Obtain verbal consent
  3. Fax dental breakdown
  4. Close 3 items on your to-do list
  5. Warm xfer to PBH
  6. Quote Chiro/Acup benefits
  7. Speak with WAHBE member
  8. FFM address update edu
  9. Look up pin for Ecard App
  10. Check CPT code for PA REQ
  11. Send claim back for reprocessing
  12. Provider declines benefit info
  13. Get call after taking bite of food
  14. Print EOB/EOP
  15. Get a call with "bad reception"
  16. Get a TS for help
  17. Edu mbr about MEDH REQ
  18. Edu MyProvidence account
  19. Verify eligibility
  20. Say 'Due to FHCR....'
  21. XFER to MA
  22. State PA REQD when quoting bene
  23. Quote PA disclaimer
  24. Prov requests faxed EOP
  25. Explain CE Inquiry fax form
  26. Member wishes you Happy Holidays
  27. Explain DED vs OOPM
  28. Offer Vision Works discount info
  29. Claim denied for no referral