Get aTS forhelpExplainCE Inquiryfax formCheckCPT codefor PAREQQuote PAdisclaimerSpeakwithWAHBEmemberProvrequestsfaxedEOPSend claimback forreprocessingEduMyProvidenceaccountState PAREQD whenquotingbeneGet callaftertaking biteof foodProviderdeclinesbenefitinfoVerifyeligibilityGet a callwith "badreception"Take morethan 50calls in 1dayFax dentalbreakdownPrintEOB/EOPEdu mbraboutMEDHREQSay 'DuetoFHCR....'XFERto MAObtainverbalconsentLook uppin forEcard AppFFMaddressupdateeduClose 3items onyour to-dolistWarmxfer toPBHQuoteChiro/AcupbenefitsOffer VisionWorksdiscountinfoClaimdenied forno referralExplainDED vsOOPMMemberwishesyou HappyHolidaysGet aTS forhelpExplainCE Inquiryfax formCheckCPT codefor PAREQQuote PAdisclaimerSpeakwithWAHBEmemberProvrequestsfaxedEOPSend claimback forreprocessingEduMyProvidenceaccountState PAREQD whenquotingbeneGet callaftertaking biteof foodProviderdeclinesbenefitinfoVerifyeligibilityGet a callwith "badreception"Take morethan 50calls in 1dayFax dentalbreakdownPrintEOB/EOPEdu mbraboutMEDHREQSay 'DuetoFHCR....'XFERto MAObtainverbalconsentLook uppin forEcard AppFFMaddressupdateeduClose 3items onyour to-dolistWarmxfer toPBHQuoteChiro/AcupbenefitsOffer VisionWorksdiscountinfoClaimdenied forno referralExplainDED vsOOPMMemberwishesyou HappyHolidays

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a TS for help
  2. Explain CE Inquiry fax form
  3. Check CPT code for PA REQ
  4. Quote PA disclaimer
  5. Speak with WAHBE member
  6. Prov requests faxed EOP
  7. Send claim back for reprocessing
  8. Edu MyProvidence account
  9. State PA REQD when quoting bene
  10. Get call after taking bite of food
  11. Provider declines benefit info
  12. Verify eligibility
  13. Get a call with "bad reception"
  14. Take more than 50 calls in 1 day
  15. Fax dental breakdown
  16. Print EOB/EOP
  17. Edu mbr about MEDH REQ
  18. Say 'Due to FHCR....'
  19. XFER to MA
  20. Obtain verbal consent
  21. Look up pin for Ecard App
  22. FFM address update edu
  23. Close 3 items on your to-do list
  24. Warm xfer to PBH
  25. Quote Chiro/Acup benefits
  26. Offer Vision Works discount info
  27. Claim denied for no referral
  28. Explain DED vs OOPM
  29. Member wishes you Happy Holidays