ProvrequestsfaxedEOPFax dentalbreakdownQuote PAdisclaimerGet a callwith "badreception"ObtainverbalconsentSpeakwithWAHBEmemberXFERto MAProviderdeclinesbenefitinfoLook uppin forEcard AppState PAREQD whenquotingbeneExplainDED vsOOPMEdu mbraboutMEDHREQSay 'DuetoFHCR....'Send claimback forreprocessingPrintEOB/EOPEduMyProvidenceaccountFFMaddressupdateeduTake morethan 50calls in 1dayVerifyeligibilityClaimdenied forno referralOffer VisionWorksdiscountinfoGet callaftertaking biteof foodGet aTS forhelpClose 3items onyour to-dolistMemberwishesyou HappyHolidaysQuoteChiro/AcupbenefitsExplainCE Inquiryfax formWarmxfer toPBHCheckCPT codefor PAREQProvrequestsfaxedEOPFax dentalbreakdownQuote PAdisclaimerGet a callwith "badreception"ObtainverbalconsentSpeakwithWAHBEmemberXFERto MAProviderdeclinesbenefitinfoLook uppin forEcard AppState PAREQD whenquotingbeneExplainDED vsOOPMEdu mbraboutMEDHREQSay 'DuetoFHCR....'Send claimback forreprocessingPrintEOB/EOPEduMyProvidenceaccountFFMaddressupdateeduTake morethan 50calls in 1dayVerifyeligibilityClaimdenied forno referralOffer VisionWorksdiscountinfoGet callaftertaking biteof foodGet aTS forhelpClose 3items onyour to-dolistMemberwishesyou HappyHolidaysQuoteChiro/AcupbenefitsExplainCE Inquiryfax formWarmxfer toPBHCheckCPT codefor PAREQ

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prov requests faxed EOP
  2. Fax dental breakdown
  3. Quote PA disclaimer
  4. Get a call with "bad reception"
  5. Obtain verbal consent
  6. Speak with WAHBE member
  7. XFER to MA
  8. Provider declines benefit info
  9. Look up pin for Ecard App
  10. State PA REQD when quoting bene
  11. Explain DED vs OOPM
  12. Edu mbr about MEDH REQ
  13. Say 'Due to FHCR....'
  14. Send claim back for reprocessing
  15. Print EOB/EOP
  16. Edu MyProvidence account
  17. FFM address update edu
  18. Take more than 50 calls in 1 day
  19. Verify eligibility
  20. Claim denied for no referral
  21. Offer Vision Works discount info
  22. Get call after taking bite of food
  23. Get a TS for help
  24. Close 3 items on your to-do list
  25. Member wishes you Happy Holidays
  26. Quote Chiro/Acup benefits
  27. Explain CE Inquiry fax form
  28. Warm xfer to PBH
  29. Check CPT code for PA REQ