ExplainCE Inquiryfax formXFERto MAGet aTS forhelpGet callaftertaking biteof foodEdu mbraboutMEDHREQVerifyeligibilityClaimdenied forno referralClose 3items onyour to-dolistQuoteChiro/AcupbenefitsSpeakwithWAHBEmemberSay 'DuetoFHCR....'CheckCPT codefor PAREQFax dentalbreakdownProvrequestsfaxedEOPExplainDED vsOOPMOffer VisionWorksdiscountinfoPrintEOB/EOPEduMyProvidenceaccountLook uppin forEcard AppQuote PAdisclaimerGet a callwith "badreception"State PAREQD whenquotingbeneObtainverbalconsentSend claimback forreprocessingProviderdeclinesbenefitinfoTake morethan 50calls in 1dayWarmxfer toPBHMemberwishesyou HappyHolidaysFFMaddressupdateeduExplainCE Inquiryfax formXFERto MAGet aTS forhelpGet callaftertaking biteof foodEdu mbraboutMEDHREQVerifyeligibilityClaimdenied forno referralClose 3items onyour to-dolistQuoteChiro/AcupbenefitsSpeakwithWAHBEmemberSay 'DuetoFHCR....'CheckCPT codefor PAREQFax dentalbreakdownProvrequestsfaxedEOPExplainDED vsOOPMOffer VisionWorksdiscountinfoPrintEOB/EOPEduMyProvidenceaccountLook uppin forEcard AppQuote PAdisclaimerGet a callwith "badreception"State PAREQD whenquotingbeneObtainverbalconsentSend claimback forreprocessingProviderdeclinesbenefitinfoTake morethan 50calls in 1dayWarmxfer toPBHMemberwishesyou HappyHolidaysFFMaddressupdateedu

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain CE Inquiry fax form
  2. XFER to MA
  3. Get a TS for help
  4. Get call after taking bite of food
  5. Edu mbr about MEDH REQ
  6. Verify eligibility
  7. Claim denied for no referral
  8. Close 3 items on your to-do list
  9. Quote Chiro/Acup benefits
  10. Speak with WAHBE member
  11. Say 'Due to FHCR....'
  12. Check CPT code for PA REQ
  13. Fax dental breakdown
  14. Prov requests faxed EOP
  15. Explain DED vs OOPM
  16. Offer Vision Works discount info
  17. Print EOB/EOP
  18. Edu MyProvidence account
  19. Look up pin for Ecard App
  20. Quote PA disclaimer
  21. Get a call with "bad reception"
  22. State PA REQD when quoting bene
  23. Obtain verbal consent
  24. Send claim back for reprocessing
  25. Provider declines benefit info
  26. Take more than 50 calls in 1 day
  27. Warm xfer to PBH
  28. Member wishes you Happy Holidays
  29. FFM address update edu