PrintEOB/EOPEduMyProvidenceaccountObtainverbalconsentFFMaddressupdateeduGet a callwith "badreception"Quote PAdisclaimerExplainCE Inquiryfax formState PAREQD whenquotingbeneTake morethan 50calls in 1dayQuoteChiro/AcupbenefitsGet callaftertaking biteof foodVerifyeligibilityExplainDED vsOOPMEdu mbraboutMEDHREQClaimdenied forno referralFax dentalbreakdownXFERto MASpeakwithWAHBEmemberCheckCPT codefor PAREQClose 3items onyour to-dolistSay 'DuetoFHCR....'Memberwishesyou HappyHolidaysProviderdeclinesbenefitinfoProvrequestsfaxedEOPOffer VisionWorksdiscountinfoLook uppin forEcard AppSend claimback forreprocessingGet aTS forhelpWarmxfer toPBHPrintEOB/EOPEduMyProvidenceaccountObtainverbalconsentFFMaddressupdateeduGet a callwith "badreception"Quote PAdisclaimerExplainCE Inquiryfax formState PAREQD whenquotingbeneTake morethan 50calls in 1dayQuoteChiro/AcupbenefitsGet callaftertaking biteof foodVerifyeligibilityExplainDED vsOOPMEdu mbraboutMEDHREQClaimdenied forno referralFax dentalbreakdownXFERto MASpeakwithWAHBEmemberCheckCPT codefor PAREQClose 3items onyour to-dolistSay 'DuetoFHCR....'Memberwishesyou HappyHolidaysProviderdeclinesbenefitinfoProvrequestsfaxedEOPOffer VisionWorksdiscountinfoLook uppin forEcard AppSend claimback forreprocessingGet aTS forhelpWarmxfer toPBH

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Print EOB/EOP
  2. Edu MyProvidence account
  3. Obtain verbal consent
  4. FFM address update edu
  5. Get a call with "bad reception"
  6. Quote PA disclaimer
  7. Explain CE Inquiry fax form
  8. State PA REQD when quoting bene
  9. Take more than 50 calls in 1 day
  10. Quote Chiro/Acup benefits
  11. Get call after taking bite of food
  12. Verify eligibility
  13. Explain DED vs OOPM
  14. Edu mbr about MEDH REQ
  15. Claim denied for no referral
  16. Fax dental breakdown
  17. XFER to MA
  18. Speak with WAHBE member
  19. Check CPT code for PA REQ
  20. Close 3 items on your to-do list
  21. Say 'Due to FHCR....'
  22. Member wishes you Happy Holidays
  23. Provider declines benefit info
  24. Prov requests faxed EOP
  25. Offer Vision Works discount info
  26. Look up pin for Ecard App
  27. Send claim back for reprocessing
  28. Get a TS for help
  29. Warm xfer to PBH