Edu mbraboutMEDHREQCheckCPT codefor PAREQSay 'DuetoFHCR....'EduMyProvidenceaccountXFERto MAGet a callwith "badreception"Memberwishesyou HappyHolidaysOffer VisionWorksdiscountinfoProvrequestsfaxedEOPPrintEOB/EOPObtainverbalconsentState PAREQD whenquotingbeneLook uppin forEcard AppGet aTS forhelpQuote PAdisclaimerSend claimback forreprocessingQuoteChiro/AcupbenefitsFFMaddressupdateeduClaimdenied forno referralClose 3items onyour to-dolistProviderdeclinesbenefitinfoSpeakwithWAHBEmemberGet callaftertaking biteof foodVerifyeligibilityTake morethan 50calls in 1dayExplainDED vsOOPMWarmxfer toPBHFax dentalbreakdownExplainCE Inquiryfax formEdu mbraboutMEDHREQCheckCPT codefor PAREQSay 'DuetoFHCR....'EduMyProvidenceaccountXFERto MAGet a callwith "badreception"Memberwishesyou HappyHolidaysOffer VisionWorksdiscountinfoProvrequestsfaxedEOPPrintEOB/EOPObtainverbalconsentState PAREQD whenquotingbeneLook uppin forEcard AppGet aTS forhelpQuote PAdisclaimerSend claimback forreprocessingQuoteChiro/AcupbenefitsFFMaddressupdateeduClaimdenied forno referralClose 3items onyour to-dolistProviderdeclinesbenefitinfoSpeakwithWAHBEmemberGet callaftertaking biteof foodVerifyeligibilityTake morethan 50calls in 1dayExplainDED vsOOPMWarmxfer toPBHFax dentalbreakdownExplainCE Inquiryfax form

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Edu mbr about MEDH REQ
  2. Check CPT code for PA REQ
  3. Say 'Due to FHCR....'
  4. Edu MyProvidence account
  5. XFER to MA
  6. Get a call with "bad reception"
  7. Member wishes you Happy Holidays
  8. Offer Vision Works discount info
  9. Prov requests faxed EOP
  10. Print EOB/EOP
  11. Obtain verbal consent
  12. State PA REQD when quoting bene
  13. Look up pin for Ecard App
  14. Get a TS for help
  15. Quote PA disclaimer
  16. Send claim back for reprocessing
  17. Quote Chiro/Acup benefits
  18. FFM address update edu
  19. Claim denied for no referral
  20. Close 3 items on your to-do list
  21. Provider declines benefit info
  22. Speak with WAHBE member
  23. Get call after taking bite of food
  24. Verify eligibility
  25. Take more than 50 calls in 1 day
  26. Explain DED vs OOPM
  27. Warm xfer to PBH
  28. Fax dental breakdown
  29. Explain CE Inquiry fax form