Get a callwith "badreception"Close 3items onyour to-dolistSpeakwithWAHBEmemberProviderdeclinesbenefitinfoSay 'DuetoFHCR....'ObtainverbalconsentExplainDED vsOOPMXFERto MAState PAREQD whenquotingbeneGet aTS forhelpPrintEOB/EOPFax dentalbreakdownMemberwishesyou HappyHolidaysTake morethan 50calls in 1dayEduMyProvidenceaccountWarmxfer toPBHProvrequestsfaxedEOPGet callaftertaking biteof foodQuote PAdisclaimerCheckCPT codefor PAREQVerifyeligibilityLook uppin forEcard AppEdu mbraboutMEDHREQFFMaddressupdateeduClaimdenied forno referralOffer VisionWorksdiscountinfoExplainCE Inquiryfax formSend claimback forreprocessingQuoteChiro/AcupbenefitsGet a callwith "badreception"Close 3items onyour to-dolistSpeakwithWAHBEmemberProviderdeclinesbenefitinfoSay 'DuetoFHCR....'ObtainverbalconsentExplainDED vsOOPMXFERto MAState PAREQD whenquotingbeneGet aTS forhelpPrintEOB/EOPFax dentalbreakdownMemberwishesyou HappyHolidaysTake morethan 50calls in 1dayEduMyProvidenceaccountWarmxfer toPBHProvrequestsfaxedEOPGet callaftertaking biteof foodQuote PAdisclaimerCheckCPT codefor PAREQVerifyeligibilityLook uppin forEcard AppEdu mbraboutMEDHREQFFMaddressupdateeduClaimdenied forno referralOffer VisionWorksdiscountinfoExplainCE Inquiryfax formSend claimback forreprocessingQuoteChiro/Acupbenefits

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Get a call with "bad reception"
  2. Close 3 items on your to-do list
  3. Speak with WAHBE member
  4. Provider declines benefit info
  5. Say 'Due to FHCR....'
  6. Obtain verbal consent
  7. Explain DED vs OOPM
  8. XFER to MA
  9. State PA REQD when quoting bene
  10. Get a TS for help
  11. Print EOB/EOP
  12. Fax dental breakdown
  13. Member wishes you Happy Holidays
  14. Take more than 50 calls in 1 day
  15. Edu MyProvidence account
  16. Warm xfer to PBH
  17. Prov requests faxed EOP
  18. Get call after taking bite of food
  19. Quote PA disclaimer
  20. Check CPT code for PA REQ
  21. Verify eligibility
  22. Look up pin for Ecard App
  23. Edu mbr about MEDH REQ
  24. FFM address update edu
  25. Claim denied for no referral
  26. Offer Vision Works discount info
  27. Explain CE Inquiry fax form
  28. Send claim back for reprocessing
  29. Quote Chiro/Acup benefits