(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone asks to put you on hold Reason:
EE tries to speak French but is very English
Employee sings a song on the phone
Caller asks you to explain something more than once
You ask a question that confuses a team lead/level 2 agent
EE calls you the wrong name Name:
EE says “I know it’s not your fault BUT…”
Employee’s first name starts with a “Z”
You have to repeat your name more than twice
EE asks you for a discount code What for:
EE thanks you profusely for explaining something
Call from WSIB with no password
Explain 3rd party recovery to ee
Client's name is longer than Elizabeth (9 letters)
You create a follow-up to a follow-up case
EE asks if you speak French after you've spoken French to them
EE asks how is the weather What is the ee weather:
Employee has more than 10 pages of EIC cases
EE has a case number
EE calls from a noisy environment Where:
EE puts you on speaker phone
EE asks you to adjust time entries Dates:
EE calls for help logging in to ESS
Caller asks about a case with 5 or more attachments
EE tries to speak English but is very French
EE request an off-cycle
You give out the number to a union rep or head office
EE ID less than 5 numbers
Employee says Merry Christmas
A caller thinks they’ve hung up, and you have to hang up on them
