(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE tries to speak French but is very English
Employee’s first name starts with a “Z”
EE calls from a noisy environment Where:
Employee sings a song on the phone
EE has a case number
EE calls for help logging in to ESS
EE puts you on speaker phone
Explain 3rd party recovery to ee
EE ID less than 5 numbers
Caller asks you to explain something more than once
EE asks you to adjust time entries Dates:
Call from WSIB with no password
You have to repeat your name more than twice
Someone asks to put you on hold Reason:
EE tries to speak English but is very French
Client's name is longer than Elizabeth (9 letters)
EE asks if you speak French after you've spoken French to them
Employee says Merry Christmas
EE thanks you profusely for explaining something
You ask a question that confuses a team lead/level 2 agent
EE asks you for a discount code What for:
Employee has more than 10 pages of EIC cases
A caller thinks they’ve hung up, and you have to hang up on them
You create a follow-up to a follow-up case
EE asks how is the weather What is the ee weather:
Caller asks about a case with 5 or more attachments
EE says “I know it’s not your fault BUT…”
EE calls you the wrong name Name:
EE request an off-cycle
You give out the number to a union rep or head office
