(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain 3rd party recovery to ee
EE request an off-cycle
EE tries to speak English but is very French
Caller asks about a case with 5 or more attachments
EE says “I know it’s not your fault BUT…”
EE ID less than 5 numbers
Caller asks you to explain something more than once
EE calls you the wrong name Name:
EE has a case number
EE asks you to adjust time entries Dates:
Employee sings a song on the phone
Client's name is longer than Elizabeth (9 letters)
You create a follow-up to a follow-up case
EE asks how is the weather What is the ee weather:
Someone asks to put you on hold Reason:
Employee has more than 10 pages of EIC cases
EE calls from a noisy environment Where:
EE asks you for a discount code What for:
EE calls for help logging in to ESS
You give out the number to a union rep or head office
EE asks if you speak French after you've spoken French to them
A caller thinks they’ve hung up, and you have to hang up on them
EE puts you on speaker phone
EE thanks you profusely for explaining something
You have to repeat your name more than twice
Employee says Merry Christmas
Call from WSIB with no password
Employee’s first name starts with a “Z”
You ask a question that confuses a team lead/level 2 agent
