(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE has a case number
You give out the number to a union rep or head office
Caller asks you to explain something more than once
You create a follow-up to a follow-up case
EE asks you for a discount code What for:
EE puts you on speaker phone
Employee’s first name starts with a “Z”
EE asks if you speak French after you've spoken French to them
EE says “I know it’s not your fault BUT…”
Someone asks to put you on hold Reason:
A caller thinks they’ve hung up, and you have to hang up on them
You ask a question that confuses a team lead/level 2 agent
EE ID less than 5 numbers
Employee sings a song on the phone
Employee has more than 10 pages of EIC cases
EE request an off-cycle
Client's name is longer than Elizabeth (9 letters)
You have to repeat your name more than twice
Call from WSIB with no password
EE calls from a noisy environment Where:
Employee says Merry Christmas
Explain 3rd party recovery to ee
EE tries to speak French but is very English
EE calls you the wrong name Name:
EE asks you to adjust time entries Dates:
EE calls for help logging in to ESS
EE tries to speak English but is very French
EE asks how is the weather What is the ee weather:
EE thanks you profusely for explaining something
Caller asks about a case with 5 or more attachments
