(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Someone asks to put you on hold Reason:
EE puts you on speaker phone
EE calls you the wrong name Name:
Caller asks about a case with 5 or more attachments
EE says “I know it’s not your fault BUT…”
EE thanks you profusely for explaining something
Employee says Merry Christmas
Explain 3rd party recovery to ee
A caller thinks they’ve hung up, and you have to hang up on them
You create a follow-up to a follow-up case
EE request an off-cycle
You ask a question that confuses a team lead/level 2 agent
Call from WSIB with no password
EE asks you to adjust time entries Dates:
You give out the number to a union rep or head office
Caller asks you to explain something more than once
EE asks you for a discount code What for:
EE tries to speak French but is very English
Client's name is longer than Elizabeth (9 letters)
You have to repeat your name more than twice
EE calls for help logging in to ESS
EE asks if you speak French after you've spoken French to them
EE asks how is the weather What is the ee weather:
