(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You have to repeat your name more than twice
Caller asks you to explain something more than once
EE tries to speak French but is very English
You create a follow-up to a follow-up case
EE calls for help logging in to ESS
EE asks you for a discount code What for:
EE calls you the wrong name Name:
EE ID less than 5 numbers
EE asks you to adjust time entries Dates:
EE request an off-cycle
Explain 3rd party recovery to ee
EE asks how is the weather What is the ee weather:
EE says “I know it’s not your fault BUT…”
Employee sings a song on the phone
Call from WSIB with no password
EE thanks you profusely for explaining something
Employee says Merry Christmas
Someone asks to put you on hold Reason:
Employee’s first name starts with a “Z”
EE puts you on speaker phone
EE calls from a noisy environment Where:
EE tries to speak English but is very French
Client's name is longer than Elizabeth (9 letters)
EE has a case number
Employee has more than 10 pages of EIC cases
You ask a question that confuses a team lead/level 2 agent
EE asks if you speak French after you've spoken French to them
A caller thinks they’ve hung up, and you have to hang up on them
You give out the number to a union rep or head office
Caller asks about a case with 5 or more attachments
