(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Employee sings a song on the phone
You ask a question that confuses a team lead/level 2 agent
EE has a case number
Caller asks you to explain something more than once
EE asks if you speak French after you've spoken French to them
Client's name is longer than Elizabeth (9 letters)
Employee’s first name starts with a “Z”
EE asks you for a discount code What for:
EE ID less than 5 numbers
EE tries to speak French but is very English
Caller asks about a case with 5 or more attachments
EE says “I know it’s not your fault BUT…”
EE request an off-cycle
You give out the number to a union rep or head office
Employee says Merry Christmas
A caller thinks they’ve hung up, and you have to hang up on them
EE calls you the wrong name Name:
EE calls from a noisy environment Where:
EE puts you on speaker phone
Someone asks to put you on hold Reason:
Employee has more than 10 pages of EIC cases
EE calls for help logging in to ESS
Call from WSIB with no password
EE tries to speak English but is very French
EE asks how is the weather What is the ee weather:
