(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE calls for help logging in to ESS
EE has a case number
EE request an off-cycle
Someone asks to put you on hold Reason:
Employee’s first name starts with a “Z”
Call from WSIB with no password
EE ID less than 5 numbers
You have to repeat your name more than twice
EE tries to speak English but is very French
EE asks how is the weather What is the ee weather:
Caller asks about a case with 5 or more attachments
A caller thinks they’ve hung up, and you have to hang up on them
EE asks you for a discount code What for:
EE calls you the wrong name Name:
EE thanks you profusely for explaining something
EE puts you on speaker phone
EE asks if you speak French after you've spoken French to them
Client's name is longer than Elizabeth (9 letters)
Caller asks you to explain something more than once
Explain 3rd party recovery to ee
Employee sings a song on the phone
EE says “I know it’s not your fault BUT…”
Employee has more than 10 pages of EIC cases
You create a follow-up to a follow-up case
EE calls from a noisy environment Where:
EE asks you to adjust time entries Dates:
Employee says Merry Christmas
You give out the number to a union rep or head office
You ask a question that confuses a team lead/level 2 agent
