(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE asks if you speak French after you've spoken French to them
EE asks you to adjust time entries Dates:
EE says “I know it’s not your fault BUT…”
Client's name is longer than Elizabeth (9 letters)
Employee’s first name starts with a “Z”
Caller asks you to explain something more than once
EE asks how is the weather What is the ee weather:
EE ID less than 5 numbers
You create a follow-up to a follow-up case
You have to repeat your name more than twice
Employee says Merry Christmas
A caller thinks they’ve hung up, and you have to hang up on them
EE has a case number
Call from WSIB with no password
Someone asks to put you on hold Reason:
Employee has more than 10 pages of EIC cases
EE request an off-cycle
EE tries to speak English but is very French
EE asks you for a discount code What for:
EE calls for help logging in to ESS
Explain 3rd party recovery to ee
EE tries to speak French but is very English
EE thanks you profusely for explaining something
You give out the number to a union rep or head office
EE puts you on speaker phone
EE calls you the wrong name Name:
Caller asks about a case with 5 or more attachments
EE calls from a noisy environment Where:
Employee sings a song on the phone
You ask a question that confuses a team lead/level 2 agent
