(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE has a case number
Client's name is longer than Elizabeth (9 letters)
Explain 3rd party recovery to ee
You create a follow-up to a follow-up case
Someone asks to put you on hold Reason:
EE calls you the wrong name Name:
EE ID less than 5 numbers
Employee has more than 10 pages of EIC cases
Employee’s first name starts with a “Z”
EE asks you for a discount code What for:
EE puts you on speaker phone
Employee says Merry Christmas
EE request an off-cycle
A caller thinks they’ve hung up, and you have to hang up on them
EE tries to speak English but is very French
EE asks you to adjust time entries Dates:
Caller asks you to explain something more than once
EE asks how is the weather What is the ee weather:
Employee sings a song on the phone
EE says “I know it’s not your fault BUT…”
Caller asks about a case with 5 or more attachments
Call from WSIB with no password
EE tries to speak French but is very English
EE asks if you speak French after you've spoken French to them
You give out the number to a union rep or head office
EE calls from a noisy environment Where:
EE thanks you profusely for explaining something
You have to repeat your name more than twice
EE calls for help logging in to ESS
You ask a question that confuses a team lead/level 2 agent
