(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Employee’s first name starts with a “Z”
Explain 3rd party recovery to ee
EE ID less than 5 numbers
EE asks if you speak French after you've spoken French to them
Client's name is longer than Elizabeth (9 letters)
EE request an off-cycle
Employee sings a song on the phone
EE calls from a noisy environment Where:
EE calls you the wrong name Name:
EE asks how is the weather What is the ee weather:
You create a follow-up to a follow-up case
EE calls for help logging in to ESS
EE asks you to adjust time entries Dates:
EE puts you on speaker phone
You ask a question that confuses a team lead/level 2 agent
Employee says Merry Christmas
EE asks you for a discount code What for:
You give out the number to a union rep or head office
EE says “I know it’s not your fault BUT…”
Caller asks you to explain something more than once
Call from WSIB with no password
EE has a case number
EE tries to speak French but is very English
Employee has more than 10 pages of EIC cases
EE tries to speak English but is very French
You have to repeat your name more than twice
Caller asks about a case with 5 or more attachments
EE thanks you profusely for explaining something
Someone asks to put you on hold Reason:
A caller thinks they’ve hung up, and you have to hang up on them
