EE says “Iknow it’s notyour faultBUT…”EE asks if youspeak Frenchafter you'vespoken Frenchto themEE asks youfor adiscountcode Whatfor:Client'sname islonger thanElizabeth (9letters)Call fromWSIB withnopasswordYou createa follow-upto a follow-up caseEErequestan off-cycleEE thanksyou profuselyfor explainingsomethingCaller asksabout a casewith 5 ormoreattachmentsEmployeesaysMerryChristmasEE calls youthe wrongnameName:Caller asksyou to explainsomethingmore thanonceEE putsyou onspeakerphoneEE asks howis theweatherWhat is theee weather:You give outthe numberto a unionrep or headofficeEE callsfrom a noisyenvironmentWhere:EE asks youto adjusttime entriesDates:Employeesings asong onthe phoneEE callsfor helplogging into ESSYou have torepeat yourname morethan twiceYou ask aquestion thatconfuses ateam lead/level2 agentA caller thinksthey’ve hungup, and youhave to hangup on themEE hasa casenumberSomeoneasks to putyou on holdReason:Explain3rd partyrecoveryto eeEE tries tospeakFrench but isvery EnglishEE tries tospeakEnglish but isvery FrenchEmployeehas morethan 10pages of EICcasesEE ID lessthan 5numbersEmployee’sfirst namestarts witha “Z”EE says “Iknow it’s notyour faultBUT…”EE asks if youspeak Frenchafter you'vespoken Frenchto themEE asks youfor adiscountcode Whatfor:Client'sname islonger thanElizabeth (9letters)Call fromWSIB withnopasswordYou createa follow-upto a follow-up caseEErequestan off-cycleEE thanksyou profuselyfor explainingsomethingCaller asksabout a casewith 5 ormoreattachmentsEmployeesaysMerryChristmasEE calls youthe wrongnameName:Caller asksyou to explainsomethingmore thanonceEE putsyou onspeakerphoneEE asks howis theweatherWhat is theee weather:You give outthe numberto a unionrep or headofficeEE callsfrom a noisyenvironmentWhere:EE asks youto adjusttime entriesDates:Employeesings asong onthe phoneEE callsfor helplogging into ESSYou have torepeat yourname morethan twiceYou ask aquestion thatconfuses ateam lead/level2 agentA caller thinksthey’ve hungup, and youhave to hangup on themEE hasa casenumberSomeoneasks to putyou on holdReason:Explain3rd partyrecoveryto eeEE tries tospeakFrench but isvery EnglishEE tries tospeakEnglish but isvery FrenchEmployeehas morethan 10pages of EICcasesEE ID lessthan 5numbersEmployee’sfirst namestarts witha “Z”

CONTACT CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EE says “I know it’s not your fault BUT…”
  2. EE asks if you speak French after you've spoken French to them
  3. EE asks you for a discount code What for:
  4. Client's name is longer than Elizabeth (9 letters)
  5. Call from WSIB with no password
  6. You create a follow-up to a follow-up case
  7. EE request an off-cycle
  8. EE thanks you profusely for explaining something
  9. Caller asks about a case with 5 or more attachments
  10. Employee says Merry Christmas
  11. EE calls you the wrong name Name:
  12. Caller asks you to explain something more than once
  13. EE puts you on speaker phone
  14. EE asks how is the weather What is the ee weather:
  15. You give out the number to a union rep or head office
  16. EE calls from a noisy environment Where:
  17. EE asks you to adjust time entries Dates:
  18. Employee sings a song on the phone
  19. EE calls for help logging in to ESS
  20. You have to repeat your name more than twice
  21. You ask a question that confuses a team lead/level 2 agent
  22. A caller thinks they’ve hung up, and you have to hang up on them
  23. EE has a case number
  24. Someone asks to put you on hold Reason:
  25. Explain 3rd party recovery to ee
  26. EE tries to speak French but is very English
  27. EE tries to speak English but is very French
  28. Employee has more than 10 pages of EIC cases
  29. EE ID less than 5 numbers
  30. Employee’s first name starts with a “Z”