(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client's name is longer than Elizabeth (9 letters)
Employee says Merry Christmas
EE asks if you speak French after you've spoken French to them
EE calls from a noisy environment Where:
Employee’s first name starts with a “Z”
You create a follow-up to a follow-up case
EE asks you to adjust time entries Dates:
EE calls you the wrong name Name:
Explain 3rd party recovery to ee
EE tries to speak English but is very French
Caller asks you to explain something more than once
EE calls for help logging in to ESS
Caller asks about a case with 5 or more attachments
Employee has more than 10 pages of EIC cases
You have to repeat your name more than twice
A caller thinks they’ve hung up, and you have to hang up on them
Employee sings a song on the phone
Someone asks to put you on hold Reason:
EE says “I know it’s not your fault BUT…”
EE request an off-cycle
You ask a question that confuses a team lead/level 2 agent
EE has a case number
EE asks you for a discount code What for:
EE puts you on speaker phone
Call from WSIB with no password
EE tries to speak French but is very English
EE ID less than 5 numbers
EE asks how is the weather What is the ee weather:
You give out the number to a union rep or head office
