(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE request an off-cycle
Someone asks to put you on hold Reason:
EE tries to speak French but is very English
A caller thinks they’ve hung up, and you have to hang up on them
EE asks you to adjust time entries Dates:
EE ID less than 5 numbers
Employee sings a song on the phone
Call from WSIB with no password
Caller asks you to explain something more than once
EE puts you on speaker phone
Employee’s first name starts with a “Z”
EE calls for help logging in to ESS
EE has a case number
You create a follow-up to a follow-up case
EE asks how is the weather What is the ee weather:
EE tries to speak English but is very French
EE calls from a noisy environment Where:
EE asks if you speak French after you've spoken French to them
Explain 3rd party recovery to ee
EE says “I know it’s not your fault BUT…”
EE calls you the wrong name Name:
EE thanks you profusely for explaining something
You give out the number to a union rep or head office
Client's name is longer than Elizabeth (9 letters)
EE asks you for a discount code What for:
Employee has more than 10 pages of EIC cases
You have to repeat your name more than twice
Caller asks about a case with 5 or more attachments
Employee says Merry Christmas
You ask a question that confuses a team lead/level 2 agent
