(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Employee says Merry Christmas
EE puts you on speaker phone
EE says “I know it’s not your fault BUT…”
EE tries to speak French but is very English
You have to repeat your name more than twice
Employee’s first name starts with a “Z”
A caller thinks they’ve hung up, and you have to hang up on them
Explain 3rd party recovery to ee
Caller asks you to explain something more than once
EE calls from a noisy environment Where:
EE calls for help logging in to ESS
EE has a case number
EE asks you for a discount code What for:
Employee has more than 10 pages of EIC cases
EE ID less than 5 numbers
EE request an off-cycle
EE calls you the wrong name Name:
Someone asks to put you on hold Reason:
Client's name is longer than Elizabeth (9 letters)
You ask a question that confuses a team lead/level 2 agent
EE asks how is the weather What is the ee weather:
EE asks you to adjust time entries Dates:
You give out the number to a union rep or head office
EE tries to speak English but is very French
Employee sings a song on the phone
EE thanks you profusely for explaining something
Caller asks about a case with 5 or more attachments
You create a follow-up to a follow-up case
EE asks if you speak French after you've spoken French to them
