(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Employee sings a song on the phone
EE tries to speak English but is very French
EE thanks you profusely for explaining something
Employee’s first name starts with a “Z”
EE calls from a noisy environment Where:
EE puts you on speaker phone
You ask a question that confuses a team lead/level 2 agent
Employee has more than 10 pages of EIC cases
EE asks you to adjust time entries Dates:
EE asks you for a discount code What for:
EE ID less than 5 numbers
A caller thinks they’ve hung up, and you have to hang up on them
EE asks how is the weather What is the ee weather:
Explain 3rd party recovery to ee
EE tries to speak French but is very English
EE says “I know it’s not your fault BUT…”
EE calls you the wrong name Name:
EE calls for help logging in to ESS
Caller asks about a case with 5 or more attachments
Client's name is longer than Elizabeth (9 letters)
EE has a case number
Employee says Merry Christmas
You create a follow-up to a follow-up case
Someone asks to put you on hold Reason:
You give out the number to a union rep or head office
EE asks if you speak French after you've spoken French to them
Call from WSIB with no password
You have to repeat your name more than twice
Caller asks you to explain something more than once
