(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE asks how is the weather What is the ee weather:
You give out the number to a union rep or head office
EE asks you to adjust time entries Dates:
Employee’s first name starts with a “Z”
Employee has more than 10 pages of EIC cases
Call from WSIB with no password
Client's name is longer than Elizabeth (9 letters)
EE ID less than 5 numbers
Caller asks about a case with 5 or more attachments
Someone asks to put you on hold Reason:
You ask a question that confuses a team lead/level 2 agent
A caller thinks they’ve hung up, and you have to hang up on them
EE request an off-cycle
EE tries to speak French but is very English
You create a follow-up to a follow-up case
EE calls from a noisy environment Where:
Employee sings a song on the phone
EE calls for help logging in to ESS
EE says “I know it’s not your fault BUT…”
EE asks you for a discount code What for:
EE calls you the wrong name Name:
EE tries to speak English but is very French
EE thanks you profusely for explaining something
Employee says Merry Christmas
Explain 3rd party recovery to ee
EE has a case number
EE asks if you speak French after you've spoken French to them
You have to repeat your name more than twice
Caller asks you to explain something more than once
