This bingo card has 30 words: EE calls you the wrong name Name:, Call from WSIB with no password, EE asks you to adjust time entries Dates:, Employee’s first name starts with a “Z”, EE ID less than 5 numbers, Employee has more than 10 pages of EIC cases, EE thanks you profusely for explaining something, Employee sings a song on the phone, Someone asks to put you on hold Reason:, EE has a case number, EE asks you for a discount code What for:, You ask a question that confuses a team lead/level 2 agent, Employee says Merry Christmas, EE says “I know it’s not your fault BUT…”, EE asks if you speak French after you've spoken French to them, A caller thinks they’ve hung up, and you have to hang up on them, EE puts you on speaker phone, Caller asks you to explain something more than once, Explain 3rd party recovery to ee, You have to repeat your name more than twice, EE calls for help logging in to ESS, You create a follow-up to a follow-up case, Client's name is longer than Elizabeth (9 letters), You give out the number to a union rep or head office, EE calls from a noisy environment Where:, Caller asks about a case with 5 or more attachments, EE tries to speak French but is very English, EE tries to speak English but is very French, EE request an off-cycle and EE asks how is the weather What is the ee weather:.
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