Instillconfidence andestablishservicestandards withcustomerReach outand connectwith 3 co-workers~ Bring energyand an upbeattone of voiceduring everyinteraction.~ Open thecall with awarm greetingto thecustomer.Thank acustomerfor theirbusiness(Preferablyoutside ofyourimmediateteam)Make acustomerlaugh!~ Show aneagernessto help thecustomer.~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.Usedocumentationto followcorrectprocedures(Tellhow)Say caller’sname atleast 3 timesduring a callListen and askprobingquestions forunderstanding& detailsWrite down3 ways youEngagedthe callerDiffuse adifficultsituationfor a clientVerifycustomerinformationon 3 calls(Name:___________)Make it easyfor thecustomer todo businessw/ usSlow acustomerdown andtake controlof the callProvidepositiverecognitionto a co-workerPortray energyandprofessionalismBeat the timelineexpectation givento the caller forcompleting thecaseWrite downan exampleof ending thecall on apositive noteShare asincere“Thank You”(MR, RPO,or UND)Instillconfidence andestablishservicestandards withcustomerReach outand connectwith 3 co-workers~ Bring energyand an upbeattone of voiceduring everyinteraction.~ Open thecall with awarm greetingto thecustomer.Thank acustomerfor theirbusiness(Preferablyoutside ofyourimmediateteam)Make acustomerlaugh!~ Show aneagernessto help thecustomer.~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.Usedocumentationto followcorrectprocedures(Tellhow)Say caller’sname atleast 3 timesduring a callListen and askprobingquestions forunderstanding& detailsWrite down3 ways youEngagedthe callerDiffuse adifficultsituationfor a clientVerifycustomerinformationon 3 calls(Name:___________)Make it easyfor thecustomer todo businessw/ usSlow acustomerdown andtake controlof the callProvidepositiverecognitionto a co-workerPortray energyandprofessionalismBeat the timelineexpectation givento the caller forcompleting thecaseWrite downan exampleof ending thecall on apositive noteShare asincere“Thank You”(MR, RPO,or UND)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
G
5
I
6
O
7
N
8
O
9
I
10
B
11
G
12
I
13
B
14
G
15
I
16
B
17
I
18
N
19
O
20
B
21
B
22
O
23
N
24
G
  1. G-Instill confidence and establish service standards with customer
  2. G-Reach out and connect with 3 co-workers
  3. N-~ Bring energy and an upbeat tone of voice during every interaction.
  4. G-~ Open the call with a warm greeting to the customer.
  5. I-Thank a customer for their business
  6. O-(Preferably outside of your immediate team)
  7. N-Make a customer laugh!
  8. O-~ Show an eagerness to help the customer.
  9. I-~ Portray confidence - Make the customer feel like you are an expert and their needs will be met.
  10. B-Use documentation to follow correct procedures
  11. G-(Tell how)
  12. I-Say caller’s name at least 3 times during a call
  13. B-Listen and ask probing questions for understanding & details
  14. G-Write down 3 ways you Engaged the caller
  15. I-Diffuse a difficult situation for a client
  16. B-Verify customer information on 3 calls
  17. I-(Name:___________)
  18. N-Make it easy for the customer to do business w/ us
  19. O-Slow a customer down and take control of the call
  20. B-Provide positive recognition to a co-worker
  21. B-Portray energy and professionalism
  22. O-Beat the timeline expectation given to the caller for completing the case
  23. N-Write down an example of ending the call on a positive note
  24. G-Share a sincere “Thank You” (MR, RPO, or UND)