~ Open thecall with awarm greetingto thecustomer.Providepositiverecognitionto a co-workerInstillconfidence andestablishservicestandards withcustomerWrite downan exampleof ending thecall on apositive note~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.Usedocumentationto followcorrectproceduresSlow acustomerdown andtake controlof the callMake it easyfor thecustomer todo businessw/ usDiffuse adifficultsituationfor a clientMake acustomerlaugh!~ Show aneagernessto help thecustomer.Portray energyandprofessionalism(Tellhow)Share asincere“Thank You”(MR, RPO,or UND)~ Bring energyand an upbeattone of voiceduring everyinteraction.Write down3 ways youEngagedthe callerListen and askprobingquestions forunderstanding& detailsReach outand connectwith 3 co-workersVerifycustomerinformationon 3 callsThank acustomerfor theirbusinessBeat the timelineexpectation givento the caller forcompleting thecase(Preferablyoutside ofyourimmediateteam)(Name:___________)Say caller’sname atleast 3 timesduring a call~ Open thecall with awarm greetingto thecustomer.Providepositiverecognitionto a co-workerInstillconfidence andestablishservicestandards withcustomerWrite downan exampleof ending thecall on apositive note~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.Usedocumentationto followcorrectproceduresSlow acustomerdown andtake controlof the callMake it easyfor thecustomer todo businessw/ usDiffuse adifficultsituationfor a clientMake acustomerlaugh!~ Show aneagernessto help thecustomer.Portray energyandprofessionalism(Tellhow)Share asincere“Thank You”(MR, RPO,or UND)~ Bring energyand an upbeattone of voiceduring everyinteraction.Write down3 ways youEngagedthe callerListen and askprobingquestions forunderstanding& detailsReach outand connectwith 3 co-workersVerifycustomerinformationon 3 callsThank acustomerfor theirbusinessBeat the timelineexpectation givento the caller forcompleting thecase(Preferablyoutside ofyourimmediateteam)(Name:___________)Say caller’sname atleast 3 timesduring a call

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
G
4
N
5
I
6
B
7
O
8
N
9
I
10
N
11
O
12
B
13
G
14
G
15
N
16
G
17
B
18
G
19
B
20
I
21
O
22
O
23
I
24
I
  1. G-~ Open the call with a warm greeting to the customer.
  2. B-Provide positive recognition to a co-worker
  3. G-Instill confidence and establish service standards with customer
  4. N-Write down an example of ending the call on a positive note
  5. I-~ Portray confidence - Make the customer feel like you are an expert and their needs will be met.
  6. B-Use documentation to follow correct procedures
  7. O-Slow a customer down and take control of the call
  8. N-Make it easy for the customer to do business w/ us
  9. I-Diffuse a difficult situation for a client
  10. N-Make a customer laugh!
  11. O-~ Show an eagerness to help the customer.
  12. B-Portray energy and professionalism
  13. G-(Tell how)
  14. G-Share a sincere “Thank You” (MR, RPO, or UND)
  15. N-~ Bring energy and an upbeat tone of voice during every interaction.
  16. G-Write down 3 ways you Engaged the caller
  17. B-Listen and ask probing questions for understanding & details
  18. G-Reach out and connect with 3 co-workers
  19. B-Verify customer information on 3 calls
  20. I-Thank a customer for their business
  21. O-Beat the timeline expectation given to the caller for completing the case
  22. O-(Preferably outside of your immediate team)
  23. I-(Name:___________)
  24. I-Say caller’s name at least 3 times during a call