Portray energyandprofessionalismThank acustomerfor theirbusinessSlow acustomerdown andtake controlof the call~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.Listen and askprobingquestions forunderstanding& detailsUsedocumentationto followcorrectproceduresMake it easyfor thecustomer todo businessw/ us~ Show aneagernessto help thecustomer.~ Bring energyand an upbeattone of voiceduring everyinteraction.Diffuse adifficultsituationfor a clientInstillconfidence andestablishservicestandards withcustomer(Tellhow)(Preferablyoutside ofyourimmediateteam)Share asincere“Thank You”(MR, RPO,or UND)~ Open thecall with awarm greetingto thecustomer.Write down3 ways youEngagedthe callerSay caller’sname atleast 3 timesduring a callReach outand connectwith 3 co-workersProvidepositiverecognitionto a co-workerMake acustomerlaugh!Write downan exampleof ending thecall on apositive note(Name:___________)Beat the timelineexpectation givento the caller forcompleting thecaseVerifycustomerinformationon 3 callsPortray energyandprofessionalismThank acustomerfor theirbusinessSlow acustomerdown andtake controlof the call~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.Listen and askprobingquestions forunderstanding& detailsUsedocumentationto followcorrectproceduresMake it easyfor thecustomer todo businessw/ us~ Show aneagernessto help thecustomer.~ Bring energyand an upbeattone of voiceduring everyinteraction.Diffuse adifficultsituationfor a clientInstillconfidence andestablishservicestandards withcustomer(Tellhow)(Preferablyoutside ofyourimmediateteam)Share asincere“Thank You”(MR, RPO,or UND)~ Open thecall with awarm greetingto thecustomer.Write down3 ways youEngagedthe callerSay caller’sname atleast 3 timesduring a callReach outand connectwith 3 co-workersProvidepositiverecognitionto a co-workerMake acustomerlaugh!Write downan exampleof ending thecall on apositive note(Name:___________)Beat the timelineexpectation givento the caller forcompleting thecaseVerifycustomerinformationon 3 calls

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
I
5
B
6
B
7
N
8
O
9
N
10
I
11
G
12
G
13
O
14
G
15
G
16
G
17
I
18
G
19
B
20
N
21
N
22
I
23
O
24
B
  1. B-Portray energy and professionalism
  2. I-Thank a customer for their business
  3. O-Slow a customer down and take control of the call
  4. I-~ Portray confidence - Make the customer feel like you are an expert and their needs will be met.
  5. B-Listen and ask probing questions for understanding & details
  6. B-Use documentation to follow correct procedures
  7. N-Make it easy for the customer to do business w/ us
  8. O-~ Show an eagerness to help the customer.
  9. N-~ Bring energy and an upbeat tone of voice during every interaction.
  10. I-Diffuse a difficult situation for a client
  11. G-Instill confidence and establish service standards with customer
  12. G-(Tell how)
  13. O-(Preferably outside of your immediate team)
  14. G-Share a sincere “Thank You” (MR, RPO, or UND)
  15. G-~ Open the call with a warm greeting to the customer.
  16. G-Write down 3 ways you Engaged the caller
  17. I-Say caller’s name at least 3 times during a call
  18. G-Reach out and connect with 3 co-workers
  19. B-Provide positive recognition to a co-worker
  20. N-Make a customer laugh!
  21. N-Write down an example of ending the call on a positive note
  22. I-(Name:___________)
  23. O-Beat the timeline expectation given to the caller for completing the case
  24. B-Verify customer information on 3 calls