Slow acustomerdown andtake controlof the call(Name:___________)Reach outand connectwith 3 co-workersProvidepositiverecognitionto a co-workerWrite downan exampleof ending thecall on apositive note(Preferablyoutside ofyourimmediateteam)Instillconfidence andestablishservicestandards withcustomer(Tellhow)Say caller’sname atleast 3 timesduring a callShare asincere“Thank You”(MR, RPO,or UND)~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.~ Bring energyand an upbeattone of voiceduring everyinteraction.Thank acustomerfor theirbusinessListen and askprobingquestions forunderstanding& detailsMake acustomerlaugh!~ Show aneagernessto help thecustomer.Diffuse adifficultsituationfor a clientUsedocumentationto followcorrectproceduresBeat the timelineexpectation givento the caller forcompleting thecaseWrite down3 ways youEngagedthe callerVerifycustomerinformationon 3 calls~ Open thecall with awarm greetingto thecustomer.Make it easyfor thecustomer todo businessw/ usPortray energyandprofessionalismSlow acustomerdown andtake controlof the call(Name:___________)Reach outand connectwith 3 co-workersProvidepositiverecognitionto a co-workerWrite downan exampleof ending thecall on apositive note(Preferablyoutside ofyourimmediateteam)Instillconfidence andestablishservicestandards withcustomer(Tellhow)Say caller’sname atleast 3 timesduring a callShare asincere“Thank You”(MR, RPO,or UND)~ Portrayconfidence - Makethe customer feellike you are anexpert and theirneeds will be met.~ Bring energyand an upbeattone of voiceduring everyinteraction.Thank acustomerfor theirbusinessListen and askprobingquestions forunderstanding& detailsMake acustomerlaugh!~ Show aneagernessto help thecustomer.Diffuse adifficultsituationfor a clientUsedocumentationto followcorrectproceduresBeat the timelineexpectation givento the caller forcompleting thecaseWrite down3 ways youEngagedthe callerVerifycustomerinformationon 3 calls~ Open thecall with awarm greetingto thecustomer.Make it easyfor thecustomer todo businessw/ usPortray energyandprofessionalism

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
B
5
N
6
O
7
G
8
G
9
I
10
G
11
I
12
N
13
I
14
B
15
N
16
O
17
I
18
B
19
O
20
G
21
B
22
G
23
N
24
B
  1. O-Slow a customer down and take control of the call
  2. I-(Name:___________)
  3. G-Reach out and connect with 3 co-workers
  4. B-Provide positive recognition to a co-worker
  5. N-Write down an example of ending the call on a positive note
  6. O-(Preferably outside of your immediate team)
  7. G-Instill confidence and establish service standards with customer
  8. G-(Tell how)
  9. I-Say caller’s name at least 3 times during a call
  10. G-Share a sincere “Thank You” (MR, RPO, or UND)
  11. I-~ Portray confidence - Make the customer feel like you are an expert and their needs will be met.
  12. N-~ Bring energy and an upbeat tone of voice during every interaction.
  13. I-Thank a customer for their business
  14. B-Listen and ask probing questions for understanding & details
  15. N-Make a customer laugh!
  16. O-~ Show an eagerness to help the customer.
  17. I-Diffuse a difficult situation for a client
  18. B-Use documentation to follow correct procedures
  19. O-Beat the timeline expectation given to the caller for completing the case
  20. G-Write down 3 ways you Engaged the caller
  21. B-Verify customer information on 3 calls
  22. G-~ Open the call with a warm greeting to the customer.
  23. N-Make it easy for the customer to do business w/ us
  24. B-Portray energy and professionalism