This bingo card has a free space and 24 words: Provide positive recognition to a co-worker, (Name:___________), Reach out and connect with 3 co-workers, (Preferably outside of your immediate team), Diffuse a difficult situation for a client, Write down 3 ways you Engaged the caller, Verify customer information on 3 calls, Write down an example of ending the call on a positive note, Beat the timeline expectation given to the caller for completing the case, Say caller’s name at least 3 times during a call, Instill confidence and establish service standards with customer, Portray energy and professionalism, Make it easy for the customer to do business w/ us, (Tell how), Listen and ask probing questions for understanding & details, Make a customer laugh!, Slow a customer down and take control of the call, Thank a customer for their business, Share a sincere “Thank You” (MR, RPO, or UND), Use documentation to follow correct procedures, ~ Bring energy and an upbeat tone of voice during every interaction., ~ Show an eagerness to help the customer., ~ Portray confidence - Make the customer feel like you are an expert and their needs will be met. and ~ Open the call with a warm greeting to the customer..
Customer Service BINGO | Customer Service BINGO | Customer Service BINGO | Customer Service Bingo | Customer Service Bingo
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